HTC U12+ User manual
___ Need help?
Check out our friendly walkthroughs and self-help in
troubleshooting basic problems with the HTC Help app.
From the Home screen, swipe up to open the Apps screen, and
then find and tap Help. Or go to www.htc.com/support/ to
find the user guide, how-to articles, and more. Please also read
the Safety and regulatory guide that’s included in the box.
___ Restarting the phone
To restart your phone
when it freezes, press
and hold POWER for 8
seconds until the phone
restarts, and then release
your finger.
POWER
HELP
© 2018 HTC Corporation.
All rights reserved.
HTC and the HTC logo are
trademarks of HTC Corporation.
microSD is a trademark of SD-3C LLC.
All other company, product and
service names mentioned herein are
trademarks, registered trademarks
or service marks of their respective
owners.
htc.com 91H0xxxx-xxM Rev.A
IMPORTANT:
Charge the battery.
Before turning on the phone for the first time, charge the battery
for several minutes.
Use a standard nano SIM only.
Don’t cut a micro or regular SIM card and insert it into the
nano SIM slot. It’s thicker than the standard nano SIM card and
may get stuck in the slot.
Don’t disassemble any part of the phone.
Don’t try to open the phone or remove the battery by force. This
may damage the phone or its electronics and will invalidate the
warranty.
Don’t throw the tray away.
You need it to insert your nano SIM and microSD
™
cards.
1. With the phone facing up,
insert the tip of the tray
eject tool that came in
the box (or a small bent
paperclip) into the tray
eject hole.
Push the tip all the way
into the hole until the
card tray ejects and then
gently pull the tray out.
2. With the nano SIM card’s
gold contacts facing down,
place the card into the
SIM holder of the tray.
Make sure to align the
cut-off corner to the notch
on the holder.
___ Inserting nano SIM and microSD cards
HTC U12+
gold contacts
cut-o corner
nano SIM
2
1
3. With the microSD card’s
gold contacts facing down
and narrow side facing in,
place the card into the SD
holder of the tray.
4. When reinserting the tray,
make sure it is facing up
so that the cards don’t fall
out. Hold the tray with the
microSD card between
your fingers, and then
steadily slide the tray all
the way into the slot.
4
3
___ Using the protective case
Use the case that’s provided in the box to help protect your
phone from accidental bumps and scratches.
Place the phone into the
protective case, top side first.
Then press the four corners
until the case clicks into place.
To remove the case, take
it o from the bottom
corner.
microSD
gold
contacts
___ Water and dust resistant
To prevent water, dust and
other contaminants from
entering the nano SIM and
microSD slot, make sure the
tray is fully inserted into the
slot.
Make sure the tray does not
protrude from the side.
Do not attempt to charge or
otherwise use the USB port
when your phone is wet.
IP68
Do not expose the phone to or let the USB port come in contact
with the following:
Soap/detergent
/shower gel
Sand
Swimming pool water
/sea water/hot water
• Water containing soap, detergent, or shower gel
• Sea water, swimming pools, spas, hot water, and hot springs
• Any liquid besides tap water such as alcohol, juices, and
condiments
• Sand
For more tips on maintaining water and dust resistance for
your phone, see the user guide, HTC Help app, or the support
site. Also make sure to read the Safety and regulatory guide
that comes with the phone.
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