HTC APX325CKT User manual

Solution Matrix –HTC EVO 4G LTE (APX325CKT)

Basic troubleshooting and usage instructions for the HTC EVO 4G LTE (APX325CKT)

Details

Some links in this document launch a specific page in the User Guide.

To go from page to page, click navigation buttons as shown below.

The HTC EVO 4G LTE(APX325CKT) features the Android 4.0 (Ice Cream Sandwich) Operating System

Voice Network: Nationwide Sprint Network

Data Network Speed: Sprint 3G (EVDO Rev A) and Sprint LTE

4G Network

Network Technology: CDMA 800 and CDMA 1900 MHz, LTE

Operating System: Android 4.0 (Ice Cream Sandwich)

Programming Instructions

Fact Sheet

Get Started Guide

User Guide - Android 4.0 Ice Cream Sandwich

Known Issues

Virtual Phone

Menu Matrix

Current Software/PRL Version

oNote: If customer does not have a data plan or does

have a cancelled NAI, refer them to an authorized

Repair center for upgrade.

Accessories

Device / Features

Applications

Social Media and Networking

Device Troubleshooting

Software Troubleshooting

Bluetooth Troubleshooting

Device / Features

Back-Up Contacts /

Content

• Sync Backup and Restore

Contacts for Phones

(CDMA)

• Back Up and Restore

Your Contacts

Basic and Advanced

Features

• Navigate the Home

screen

• Navigation buttons

• Favorites Tray

• Use lock screen

• Set screen lock

• Unlock phone

• Change Wallpaper

• Make phone call

• Working with apps

• Use folders

• Add widgets

• Use Power Control widget

• Manage notifications

• Manage downloads

• Optimize memory usage

• Search phone & the web

• Enter and edit text

• Keyboard tips and

shortcuts

• Touch and type gestures

• Type text by speaking

• Use Voice Actions

• Voice Action commands

• Encrypt phone

• Use accessibility features

• Use TalkBack

• Use Explore by Touch

Battery

• Charge

• Extend Battery Life

• Optimize/extend battery

life

• Airplane mode

Bluetooth

•Turn Bluetooth On or Off

•Change the Phone Name

•Connect a Bluetooth

Headset or Car Kit

•Reconnect a Headset or

Car Kit

•Disconnect or Unpair

Bluetooth

•Send Information Using

Bluetooth

•Where Sent Information is

Saved

•Receive Information Using

Bluetooth

•Use Bluetooth FTP Server

•Share Content with

Android Beam

Camera

• Launch the Camera

•Take a Photo

•Record a Video

•Taking a Photo While

Recording a Video

•Camera Scenes

•Change Camera and

Video Settings

•View Photos and Videos

•Start a Photo Slideshow

•Watch Videos

•Edit Your Photos and

Videos

•View Photos in Your

Social Networks

•Print Your Photos

•Share Your Photos and

Videos

•Wireless Display

•Create a Slideshow with

Movie Editor

•Change the Soundtrack

•Share Your Slideshow

From Gallery

Contacts

• Getting Contacts Into Your

Phone

•Transfer Contacts from

Your Old Phone

• Your People List

•Your People App Profile

•Add a New People Entry

Data Connections

• Launch a Web Connection

•Data Connection Status

and Indicators

•Turn the Data Connection

On or Off

•Switch to CDMA Mode to

Save Battery Power

Device Basics

• Front panel

•Back panel

•Kick stand

•Turn On/Off

• Lock Screen

• Change the Lock Screen

Style

Display Settings

• Turn Screen On/ Off

• Screen Navigation

• Home Screen

• Customize Lock Screen

• Customize Home Screen

• Extended Screens

• Launch Bar

GPS/Location Settings

• Location setting

•HTC Car

•Google Maps

•Google Latitude

•Telenav GPS Navigation

• Find People You Know on

Social Networks

• Import or Copy Contacts

• Merge Entries in People

• Contact Information and

Conversations

• Edit a People Entry

• Delete an Entry

•Delete Multiple Entries

• Create a Contact Group

• Edit a Contact Group

• Send a Message or Email

to a Group

• Rearrange Your Contact

Groups

• Delete Groups

• Add a People Widget

• Set the Default

Communication Method

• Send Contact Information

• Back Up and Restore

Your Contacts

•Enable Data Roaming

•Wi-Fi

•Virtual Private Networks

(VPN)

• Use Your Device as a

Modem

• Sprint Hotspot

• Airplane Mode

• Update Profile

• Wi-Fi and Sprint 4G

Reference Matrix

• HTC Sense Input

Keyboard

• Change Keyboard layout

• Enter Text by Speaking

• Swype Keyboard

• Adjust Swype Settings

• Using Predictive Text

• Add a Word to the

Predictive Text Dictionary

•Edit or Delete a Word in

Your Personal Dictionary

• Back up Your Personal

Dictionary to Your Storage

Card

• Restore Your Personal

Dictionary from Your

Storage Card

• Select Text

• Copy and Paste Text

• Setup Application

• Recent Apps

• Scene

• Auto-rotate Screen

• Animation

• Text Size

• Brightness

• Screen Timeout

• Keep the Screen On

While Charging

• Change the Wallpaper

• Calibrate the Screen

HTC Sync Manager

•Install HTC Sync Manager

•Get Started with HTC

Sync Manager

•Import More Media to the

Library

•Add New Media to Your

Library Automatically

•Check for New Software

Updates

•HTC Sync Manager

Supported File Formats

•Play Music in HTC Sync

Manager

•Create a Playlist in HTC

Sync Manager

Icons on Phone

•Status Bar

•Status Icons

•Notification Icons

•Notification Panel

•Notification LED

Maintenance Releases

• Not yet available

Manufacturer

•

Memory

•Insert the microSD Card

•Remove the microSD

Card

•Check the microSD Card

Memory

•Erase the microSD Card

•Unmount the microSD

Card

•Copy Files to or from the

microSD Card

•View Photos and Videos

in HTC Sync Manager

•Set Up HTC Sync

Manager to Recognize

Your Phone

•Set Up Your Phone to

Sync with your Computer

•Syncing Your Phone and

Your Computer

•Ripping Music from a CD

with HTC Sync Manager

Music

•Browse for Music

•Listen to Music

•Make Your Music Sound

Better

•Find Music Videos on

YouTube

•Update Album Covers

•Playlists

•Music and Ringtones

•Share Music Using

Bluetooth

•Use the Music Widget

•FM Radio

Near Field

Communications (NFC)

• Beam screen content

• Turn on NFC

• Turn on Android Beam

Ringers/Sounds

• Silent Mode

• Vibrate

• Volume

• Phone Ringtone

• Other Incoming Call

Options

• Notification Ringtone

• System Sounds

Settings

• Sound Set

• Application Tabs

• Location Settings

• Language Settings

• Date & Time Settings

• Keyboard Settings

• Change the Email

Account Settings

•Text and Multimedia

Message Settings

Software / PRL

• View Software Version on

Phone

• Update Phone Software

• View/Update PRL Version

on Phone

Tools/Productivity

•Calculator

•Clock & Alarm

•Stocks

•Weather

•Create a Task

•Link a Task to a Contact

•Link a Task to a Location

•Manage Tasks

•View the Unified Task List

•Create a Task List

•Manage Task Lists

•Back Up or Restore Tasks

Updates

•Update Your Phone

Firmware

•Update the Operating

System

•Update Your Profile

•Update Your PRL

•Change Tasks Settings

•Dropbox

•SkyDrive

•Voice Recorder

Applications

• Allow Installation of Third-

Party Programs

• Clear Application Cache

and Data

• Select the App to Open

Data Items

• Stop Applications Using

Task Manager

•Google Play

Browser

• Optimize data usage

• Accessibility settings for

Browser

•Open the Browser

•Private Browsing

•Add and Manage Your

Bookmarks

•Save Web Content For

Later

•Browsing History

•Download File and Apps

from the Web

•Set Browser Options

•Copy Text, Look Up

Information, and Share

Calendar

•Create an Event

•View the Calendar

•Manage Calendar Events

•Accept or Decline a

Meeting Invitation

•Set Reminders for your

Events

•Show or Hide Calendars

and Tasks

•Change Calendar Settings

•About the Calendar

Widget

•Send a Meeting Request

E-mail

• Add a POP3 or IMAP

Email Account

• Add an Exchange

ActiveSync Account

• Check Your Mail Inbox

• Send an Email Message

•Resume a Draft Email

Message

• Save an Email Message

in Tasks

• Print Your Email

Messages

• Search Email Messages

• Work with Exchange

ActiveSync Email

• Set Your Out of Office

Status

• Manage Email Messages

• Sync Email Less

Frequently

• Change the Email

Account Settings

• Delete an Email Account

• Add the Mail Widget

Gmail

• Create a Google Account

• Add Gmail accounts

• Forgot Gmail password

• Sign In to Your Google

Account

• View Your Gmail Inbox

• Send a New Gmail

Message

• Reply To or Forward an

Email Message

• Get Help with Gmail

• Search Gmail inbox

• Change Gmail settings

Google Search

• Use Google Search

• Set searchable items

• Manage privacy settings

• Search tips and& tricks

Google Wallet

• Google Wallet Reference

Matrix

People

• Find People

• Edit details

• Change settings

Phone

• Learn phone app

• Dial using phone app

• Make phone call

• Answer/reject phone call

• Divert calls

Product Known Issues

• Product Known Issues

• Use Quick Responses

• End call

• Call Log

• Place Internet (SIP) call

• Listen to voicemail

• Options during call

• Call Using the Phone

Dialer

• Call From Call History

• Call From People

• Call Using a Speed Dial

Number

• Call a Number in a Text or

Email Message

• Call Emergency Numbers

• Answer an Incoming Call

• Mute the Ringing Sound

• Use the Quiet Ring on

Pickup Feature

• Reject an Incoming Call

• Caller ID

• Call Waiting

• 3-way Calling

• Call Forwarding

• In-call Options

• Add an Internet Calling

Account

• Make an Internet Call

•Speed Dial

•View Call History

•Save a Number From Call

History

•Prepend a Number From

Call History

•Erase Call History

•TTY Mode

•DDTM Mode

SMS/MMS Messaging

• Text Messaging Matrix

•Send a Text Message

(SMS)

•Use Preset Messages

•Send a Multimedia

Message (MMS)

•Create a Slideshow

•Save and Resume

Composing a Draft

Message

•Check Your Messages

Save an Attachment

•Save a text message as a

Task

•Protect a Message from

Deletion

•Delete a Single Message

•Delete Several Messages

Within a Conversation

•Delete a Conversation

•Delete Several

Conversations

•Back Up and Restore

Your Text Messages

•Text and Multimedia

Message Settings

•Add the Messages Widget

Voice

• Google Voice Matrix

Voice Mail

• Set Up Visual Voicemail

• Review Visual Voicemail

• Voicemail Notification

Voice Search

• Use Voice Actions

Security

• Use Face Unlock

• Use a Screen Unlock

Pattern

• Use a Screen Unlock PIN

• Use a Screen Unlock

Password

• Disable the Screen Lock

• Encrypt Data on Your

Phone

Sprint TV

• Watch TV and Movies

• Sprint TV Radio Matrix

NASCAR Sprint Cup

Mobile

• NASCAR

• NASCAR Sprint Cup

Mobile Matrix

HTC Watch

• Create or Sign In to Your

HTC Watch Account

•Rent or Buy a Video with

HTC Watch

•Manage Your HTC Watch

Downloads

•Change the HTC Watch

Settings

•Check What’s Linked to

Sprint NBA Mobile

• Sprint NBA Mobile Matrix

Your HTC Watch Account

•Delete Your HTC Watch

Account

•HTC Watch FAQs

Social Media and Networking

Facebook

•Facebook

•Friend Stream

•Facebook contacts

Support:

www.facebook.com

Flickr

• Support:

www.flickr.com

fring

• Calls

• Contacts

• Login

• Messaging

• Settings

• Troubleshooting

• User Guide

• Support:

www.fring.com

Google

•Google+

•Google Talk

•Google Play

•Google Wallet

Account

•Google Maps

•Google Latitude

Twitter

•Twitter

•Friend Stream

•Support:

www.twitter.com

YouTube

•YouTube

• Support:

www.youtube.com

Device Troubleshooting

Android OS Troubleshooting

Hard Reset

Reset Device (Factory Data Reset)

Reset Unlock Pattern

Ringer / Vibrate / Speaker - Not Working

RTN (##786#)

SCRTN (##72786#)

Update Data Profile

Update Phone Software

View Software Version on Phone

View/Update PRL Version on Phone

Soft Reset

Software Troubleshooting

67 / 1012 Data Error

Error 16

Bluetooth Troubleshooting

Bluetooth Pairing

Turn Bluetooth On or Off

Android OS Troubleshooting

Device Battery Life Issues

Device Charging Port Issues

Device Freezing or Locking Up

Device Powercycling Issues

Device Reset or Power Down

Touchscreen Issues

Ringer/Vibrate/Speaker Not

Working

If ringer, vibrate, or speaker is not working:

1. Confirm ringer, vibrate, or speaker is turned on.

2. Turn off phone for 1 minute.

3. Turn on phone.

4. Has issue been resolved?

If Yes: Tell customer if they continue to have this issue they may need to take their

phone to an authorized Repair center.

If No: Refer customer to an authorized Repair center.

5. Note account.

View Software Version on Phone

1. Tap Home > Apps icon (located in Favorites tray)

2. Tap Settings.

3. Scroll up and tap About.

4. Tap Software information

5. Software version is displayed.

6. Tap Home to return to Home screen.

Update Phone Software

1. Tap Home > Apps icon (located in Favorites tray)

2. Tap Settings.

3. Scroll up and Tap System Updates

4. Tap HTC software update

a. Phone will check for updates and prompt to install them or display Your system is currently

up to date.

5. Tap Home to return to the Home screen.

View/Update PRL Version on

Phone

View PRL Version

1. Tap Home > Apps icon (located in Favorites tray)

2. Tap Settings.

3. Scroll up and tap About

4. In About, tap Software information.

5. In Software information, the PRL version is displayed that is currently on the phone.

Update PRL Version

1. Tap Home > Apps icon (located in Favorites tray)

2. Tap Settings.

3. Scroll up and tap System Updates.

4. Tap Update PRL.

Phone will check for updates and display Attention The PRL has been upgraded.

5. Tap OK to continue.

6. Tap Home to return to the Home screen.

Update Data Profile

1. Tap Home > Apps icon (located in Favorites tray)

2. Tap Settings.

3. Scroll up and tap About.

4. Tap System Updates

5. Tap Update Profile.

oPhone will check for updates and display Attention The profile has been updated.

6. Tap OK to continue.

7. Tap Home to return to the Home screen.

SCRTN (##72786#)

1. Look up the Mobile Subscriber Identification (MSID) and the Master Subsidy Lock (MSL) code.

2. From the Home Screen, Tap Phone.

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