HP Brio BA200 User manual

HP Brio PCs

HP Vectra PCs

HP Kayak PC Workstations

DiagTools Version 2.2

User’s Guide

Notice

The information contained in this document is subject to change

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Commercial Computing Division

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1999 Hewlett-Packard Company

Doc ver 2.2 09/99 for DiagTools ver 2.20

User’s Guide

Who Should Read This Book

iv English

Who Should Read This Book

This manual is for anyone who wants to:

•Diagnose hardware problems on a Brio PC, Vectra PC or Kayak PC

Workstation

•Understand the purpose of DiagTools

•Learn how to use DiagTools

•Know what to do when a test fails

•Provide HP-dedicated Support Agents with more information for

solving problems quickly and effectively

•Find out where to get more information and support.

What is DiagTools?

The first step in solving a problem with a PC is diagnosis.

HP’s DiagTools helps you diagnose hardware-related problems on a

Brio PC, Vectra PC or Kayak PC Workstation. It is a series of tools

designed to help you to:

•Verify the correct functioning of a Brio PC, Vectra PC or a Kayak PC

Workstation

•Diagnose hardware-related problems

•Provide precise information to HP-dedicated Support Agents so that

they can solve any problem quickly and effectively.

DiagTools is not a repair tool.

English v

Overview of DiagTools

The hardware diagnostics utility has four parts:

❒Hardware Detection, which automatically detects the complete

hardware configuration of a Brio PC, Vectra PC or Kayak PC

Workstation. Hardware detection is described in chapter 2.

❒The Basic Tests, which determine the correct functioning of the PC

as a whole. The basic test phase is described in chapter 3.

❒The Advanced Tests. These provide complete, in-depth testing and

diagnosis of the PC’s individual components. The advanced test

phase is described in chapter 4.

❒The Support Ticket, which is a complete record of the test results

and the PC’s configuration. The support ticket can be used to

communicate the test results to your local or HP-dedicated Support

Agent. This is described in chapter 5.

Compatibility

DiagTools version 2.2 can run on the following HP platforms:

❒Brio BA400

Brio BA600

Additional models will be supported by this version of DiagTools. For

more information refer to the HP Web site:

Other versions of DiagTools are available for older Brio, Vectra and

Kayak models.

Specific DiagTools versions are also available for HP Omnibook, HP

NetServer and HP Thin Client computers.

HP Vectra Support http://www.hp.com/go/vectrasupport

HP Kayak Support http://www.hp.com/go/kayaksupport

More Information

vi English

More Information

For more information about DiagTools, visit the HP Web site:

http://www.hp.com/desktops/diagtools

For more information about the HP Web site and HP Customer Care

Service and Support, refer to page 34.

Contents

English vii

Who Should Read This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

What is DiagTools? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Overview of DiagTools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

More Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

1 Running DiagTools

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Before Running DiagTools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

More Information About The PC’s Setup Program . . . . . . . . . . . . . . . . . . 3

Running DiagTools from the Special Partition on your Hard Disk. . 4

Running DiagTools from the HP “Recovery” CD-ROM. . . . . . . . . . . . 5

Running DiagTools from the HP DiagTools CD-ROM . . . . . . . . . . . . 5

The Welcome Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

2 Hardware Detection

Overview of Hardware Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

During Hardware Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Hardware Detection Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

viii English

What is Detected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

If a PC Component is Not Detected. . . . . . . . . . . . . . . . . . . . . . . . . . 11

3BasicSystemTest

Overview of the Basic System Test . . . . . . . . . . . . . . . . . . . . . . . . . . 14

How to Run the Basic System Test . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Test Result: PASSED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Test Result: FAILED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

What to do if the Basic System Test Fails . . . . . . . . . . . . . . . . . . . . . . . . 17

What is Tested . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

4 Advanced System Tests

Overview of the Advanced System Tests . . . . . . . . . . . . . . . . . . . . . 22

How to Enter the Advanced System Tests . . . . . . . . . . . . . . . . . . . . 22

Help on Advanced Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

How to Run an Advanced System Test . . . . . . . . . . . . . . . . . . . . . . . 23

Batch Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

What to Do if a Test Fails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

What to Do if You Get an Error Code . . . . . . . . . . . . . . . . . . . . . . . . 28

English ix

5 The Support Ticket

What is the Support Ticket? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Creating a Support Ticket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Viewing the Support Ticket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Adding Comments to the Support Ticket. . . . . . . . . . . . . . . . . . . . . . 32

6 HP Customer Care Service and Support

Your HP Authorized Reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Hewlett-Packard Support and Information Services . . . . . . . . . . . . 34

xEnglish

Appendix A The Error Codes

Error Code Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

0000h – 00FFh: System Error Codes. . . . . . . . . . . . . . . . . . . . . . . . 37

0100h – 01FFh: Memory Error Codes . . . . . . . . . . . . . . . . . . . . . . . 45

0300h – 03FFh: Floppy Disk Error Codes . . . . . . . . . . . . . . . . . . . 48

0400h – 04FFh: Keyboard Error Codes. . . . . . . . . . . . . . . . . . . . . . 52

0500h – 05FFh: SCSI Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . 53

0600h – 06FFh: Serial Port Error Codes. . . . . . . . . . . . . . . . . . . . . 56

0700h – 07FFh: Parallel Port Error Codes . . . . . . . . . . . . . . . . . . . 58

0800h – 080Fh: Sound Blaster Compatible Error Codes . . . . . . . 59

0810h: Speaker Error Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

0811h – 081Fh: Windows Sound System Compatible Error

Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

0900h – 09FFh: Video Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . 61

0A00h – 0AFFh: CD-ROM Error Codes. . . . . . . . . . . . . . . . . . . . . . 64

0C00h – 0CFFh: IDE Tape Error Codes . . . . . . . . . . . . . . . . . . . . . 65

0E00h – 0EFFh: SMBus (System Management Bus) Error Codes 66

0F00h – 0FFFh: ATAPI Removable Devices Error Codes . . . . . . 68

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