HP Stream PC 13 Manual
HP Stream Notebook PC 13
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2014, 2015 HP Development
Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP under license. Intel
and Core are U.S. registered trademarks of Intel
Corporation. Microsoft and Windows are U.S.
registered trademarks of Microsoft
Corporation. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing
herein should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: September 2015
First Edition: November 2014
Document Part Number: 793463-002
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 4
Front ....................................................................................................................................................................... 4
Left side ................................................................................................................................................................. 6
Right side ............................................................................................................................................................... 7
Rear ........................................................................................................................................................................ 7
Labels ..................................................................................................................................................................... 8
3 Illustrated parts catalog ................................................................................................................................ 9
Computer major components ................................................................................................................................ 9
Display assembly components – non-touch screen ........................................................................................... 12
Display assembly components – touch screen ................................................................................................... 14
Miscellaneous parts ............................................................................................................................................. 15
Sequential part number listing ........................................................................................................................... 16
4 Removal and replacement procedures preliminary requirements .................................................................... 25
Tools required ...................................................................................................................................................... 25
Service considerations ......................................................................................................................................... 25
Plastic parts ....................................................................................................................................... 25
Cables and connectors ...................................................................................................................... 25
Grounding guidelines ........................................................................................................................................... 26
Electrostatic discharge damage ........................................................................................................ 26
Packaging and transporting guidelines .......................................................................... 27
Workstation guidelines ................................................................................ 27
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 29
Component replacement procedures .................................................................................................................. 29
Keyboard/top cover ........................................................................................................................... 29
TouchPad ........................................................................................................................................... 35
Power button board .......................................................................................................................... 36
WLAN module .................................................................................................................................... 37
WWAN/GPS module ........................................................................................................................... 39
Battery ............................................................................................................................................... 41
USB/card reader board ...................................................................................................................... 42
Speakers ............................................................................................................................................ 43
v
Heat sink ............................................................................................................................................ 44
System board .................................................................................................................................... 46
Display assembly – non-touch screen models ................................................................................. 48
Display assembly – touch screen models ......................................................................................... 56
Power connector cable ...................................................................................................................... 61
6 Using Setup Utility (BIOS) in Windows 8.1 ...................................................................................................... 63
Starting Setup Utility (BIOS) ................................................................................................................................ 63
Updating the BIOS ................................................................................................................................................ 63
Determining the BIOS version ........................................................................................................... 63
Downloading a BIOS update .............................................................................................................. 63
7 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 65
Starting Setup Utility (BIOS) ................................................................................................................................ 65
Updating Setup Utility (BIOS) .............................................................................................................................. 65
Determining the BIOS version ........................................................................................................... 65
Downloading a BIOS update .............................................................................................................. 66
Synchronizing a tablet and keyboard (select products only) .............................................................................. 67
8 Specications .............................................................................................................................................. 68
Computer specications ...................................................................................................................................... 68
33.8-cm (13.3-in), HD display specications ...................................................................................................... 69
9 Backing up, restoring, and recovering in Windows 8.1 .................................................................................... 70
Creating recovery media and backups ................................................................................................................ 70
Creating HP Recovery media (select models only) ........................................................................... 70
Using Windows tools ........................................................................................................................................... 71
Restore and recovery ........................................................................................................................................... 71
Recovering using HP Recovery Manager ........................................................................................... 72
What you need to know before you get started ............................................................. 72
Using the HP Recovery partition (select models only) ................................................... 73
Using HP Recovery media to recover .............................................................................. 73
Changing the computer boot order ................................................................................ 73
Removing the HP Recovery partition (select models only) ............................................ 74
10 Backing up, restoring, and recovering in Windows 10 .................................................................................... 75
Creating recovery media and backups ................................................................................................................ 75
Creating HP Recovery media (select products only) ......................................................................... 75
Using Windows tools ........................................................................................................................................... 76
Restore and recovery ........................................................................................................................................... 77
vi
Recovering using HP Recovery Manager ........................................................................................... 77
What you need to know before you get started ............................................................. 77
Using the HP Recovery partition (select products only) ................................................. 78
Using HP Recovery media to recover .............................................................................. 78
Changing the computer boot order ................................................................................ 79
Removing the HP Recovery partition (select products only) ......................................... 79
11 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 80
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 81
12 Power cord set requirements ...................................................................................................................... 82
Requirements for all countries ............................................................................................................................ 82
Requirements for specic countries and regions ................................................................................................ 82
13 Recycling .................................................................................................................................................. 84
Index ............................................................................................................................................................. 85
vii
viii
1 Product description
Category Description Non-
touch
Touch
Product Name HP Stream Notebook PC 13 √ √
Processor Intel Bay Trail-M
Intel Celeron N2840 (2.16 GHz, turbo up to 2.58 GHz), 1333 MHz/1 MB L2 cache), Dual-Core
√ √
Intel Braswell
Intel Celeron N3050 (1.6 GHz, turbo up to 2.16 GHz), 1600 MHz/2 MB L2 cache), Dual-Core
√
Chipset Intel Bay Trail-M SoC √ √
Intel Braswell SoC √
Graphics Internal Graphics: Intel HD Graphics
Support for DX11, HD decode, and HDMI
√ √
Support for DX12, HD decode, and HDMI (Braswell processors only) √
Panel All displays 16:9 ultra-wide aspect ratio √ √
13.3-in (1368×768), AntiGlare, high-denition (HD), light-emitting diode (LED), low-voltage
dierential-signalling (LVDS), at 3.6 mm, 200 nits
√ √
Touch screen with ush glass, multitouch enabled √
Support LVDS as default, co-layout with eDP1.3 √ √
Memory On-board system memory
DDR3L-1600MHz support
Supports up to 4-GB maximum on-board system memory √
Supports up to 2-GB maximum on-board system memory √
Hard drive Support for on-board eMMC drives √ √
64-GB √
32-GB √ √
Optical drive External, 9.5-mm tray load, SATA, USB, DVD±RW DL SuperMulti Drive √ √
Audio and video Webcam: HP TrueVision HD, xed (no tilt), with activity light, 1280×720 by 30 frames
per second
Dual digital microphones with appropriate echo-cancellation and noise-
suppression software
DTS Studio Sound
Dual speakers
√ √
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Support for the following single antenna (in display assembly) WLAN modules:
●Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter
√ √
1
Category Description Non-
touch
Touch
●Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter
Support for the following dual antenna (in display assembly) WLAN module:
●Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter
WWAN 3G module (with two antennas):
●HP hs3110 HSPA+ Mobile Broadband Module
●HP hs3114 HSPA+ Mobile Broadband Module
Compatible with Miracast-certied devices
√ √
External media
cards
HP Multiformat Digital Media Card Reader with push-push technology.
Support SD/SDHC/SDXC with UHS-1
√ √
Internal
expansion
One half-size mini-card for WLAN
One M.2 card slot for WWAN
√ √
Ports AC adapter HP Smart plug (4.5 mm barrel)
Audio: one combo audio-out (headphone)/audio-in (microphone) jack, supports jack auto-
detection
High-denition multimedia interface (HDMI) v.1.4, supporting up to 1080p, 1920×1080 at 60
Hz
RJ-45/Ethernet
USB 3.0 (1)
USB 2.0 (2)
√ √
Keyboard/
pointing devices
Full-size, island keyboard
Touchpad requirements:
●Clickpad with image sensor
●Taps enabled as default
●Multi-touch gestures enabled – ability to turn on and o
●Support for Microsoft® Windows® 8.1 modern TouchPad gestures
●Support for PS/2, SMBus
●Default on for 2-nger scroll and pinch
√ √
Power
requirements
65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) and 45-W HP Smart adapter (non-
PFC, RC, 3-wire, 4.5-mm)
3-cell, 37-WHr, 3.25-AHr, Li-ion battery
√ √
Security Kensington Lock slot
Support for Trust Platfom Module (TPM) 2.0 (except for the People’s Republic of China and
Russia)
√ √
Operating
system
Microsoft Windows 8.1 with Bing and one year of Oce 365 Personal √
Microsoft Windows 8.1 with Bing √
Microsoft Windows 8.1 with one year of Oce 365 Personal √ √
Microsoft Windows 8.1 √ √
2 Chapter 1 Product description
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