HP Stream 11 Pro Manual
HP Stream 11 Pro Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2014 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Celeron are
trademarks or registered trademarks of Intel
Corporation in the United States and other
countries. Microsoft and Windows are U.S.
registered trademarks of Microsoft
Corporation. SD Logo is a trademark of
its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: December 2014
Document Part Number: 799334-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See for
http://www.microsoft.com details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or
rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such
as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-
accessible surface temperature limits defined by the International Standard for Safety of Information
Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 3
Finding your hardware and software information ................................................................................................ 3
Locating hardware ............................................................................................................................... 3
Locating software ............................................................................................................................... 3
Display ................................................................................................................................................................... 4
Buttons ................................................................................................................................................................... 5
Keys ........................................................................................................................................................................ 6
Lights ..................................................................................................................................................................... 7
TouchPad ............................................................................................................................................................... 8
Left side ................................................................................................................................................................. 9
Right side ............................................................................................................................................................. 10
Bottom ................................................................................................................................................................. 11
3 Illustrated parts catalog .............................................................................................................................. 12
Locating the service tag information .................................................................................................................. 12
Computer major components ............................................................................................................................. 13
Display assembly subcomponents ..................................................................................................................... 15
Miscellaneous parts ............................................................................................................................................. 16
4 Removal and replacement preliminary requirements ..................................................................................... 17
Tools required ...................................................................................................................................................... 17
Service considerations ........................................................................................................................................ 17
Plastic parts ....................................................................................................................................... 17
Cables and connectors ...................................................................................................................... 17
Drive handling ................................................................................................................................... 18
Grounding guidelines ........................................................................................................................................... 19
Electrostatic discharge damage ....................................................................................................... 19
Packaging and transporting guidelines ......................................................................... 20
Workstation guidelines ................................................................................ 20
5 Removal and replacement procedures ........................................................................................................... 22
Component replacement procedures ................................................................................................................. 22
Keyboard/top cover .......................................................................................................................... 22
TouchPad ........................................................................................................................................... 27
v
Heat sink ............................................................................................................................................ 28
Power button board .......................................................................................................................... 29
Battery ............................................................................................................................................... 30
WLAN module .................................................................................................................................... 31
Connector board ................................................................................................................................ 33
Power connector cable ...................................................................................................................... 34
System board .................................................................................................................................... 35
Speakers ............................................................................................................................................ 37
Display assembly .............................................................................................................................. 38
6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ................................................................... 45
Starting Setup Utility (BIOS) ................................................................................................................................ 45
Updating the BIOS ................................................................................................................................................ 45
Determining the BIOS version ........................................................................................................... 45
Downloading a BIOS update .............................................................................................................. 46
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 47
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 47
7 Specifications ............................................................................................................................................. 48
8 Backing up, restoring, and recovering ........................................................................................................... 49
Creating recovery media and backups ................................................................................................................ 49
Creating HP Recovery media ............................................................................................................. 49
Restore and recovery .......................................................................................................................................... 50
Recovering using HP Recovery Manager .......................................................................................... 50
What you need to know .................................................................................................. 50
Using the HP Recovery partition (select models only) .................................................. 51
Using HP Recovery media to recover ............................................................................. 51
Changing the computer boot order ................................................................................ 51
9 Statement of memory volatility ................................................................................................................... 52
Nonvolatile memory usage ................................................................................................................................. 54
Questions and answers ....................................................................................................................................... 56
Using HP Sure Start (select models only) ........................................................................................................... 57
10 Power cord set requirements ...................................................................................................................... 58
Requirements for all countries ........................................................................................................................... 58
Requirements for specific countries and regions ............................................................................................... 58
11 Recycling .................................................................................................................................................. 60
vi
Index ............................................................................................................................................................. 61
vii
viii
1 Product description
Category Description
Product Name HP Stream 11 Pro Notebook PC
Processor Intel® Celeron™ N2840 2.16-GHz (SC turbo up to 2.58-GHz) dual core processor (1333-MHz FSB,
1.0-MB L2 cache, 4.5 W) integrated system-on-chip (SoC)
Chipset Integrated SoC platform controller hub (OCH)
Graphics Internal graphics: Unified memory architecture
Intel HD Graphics
Support for HD decode, DX11, and HDMI
Panel 11.6-in, high-definition (HD), white light-emitting diode (WLED), AntiGlare (1366×768), flat (3.6
mm), SVA, low-voltage differential signalling (LVDS), 200 nits typical brightness
Memory Support for DDR3L 1333-MHz single channel (DDR3L 1600-MHz downgrade to DDR3L 1333-MHz)
Supports up to 2048-MB maximum on-board system memory (256-MB × 16 × 4 pieces)
Storage Support for 32-GB embedded MultiMedia Controller (eMMC) version 5.0
Optical drive DVD±RW SuperMulti Double-Layer Drive (9.5mm tray load, SATA, external USB optical drive)
Audio and video HP TrueVision HD slim webcam, 1280×720 by 30 frames per second; fixed (no tilt),
with activity LED
Dual digital microphone with appropriate echo-cancellation, noise-suppression software
Two speakers
DTS Studio Sound audio
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two built-in WLAN antennas
Support for the following WLAN modules:
●Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter
●Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter
External media cards HP 2-in-1 multiformat Digital Media Reader Slot with push-push technology. Reads data from
and writes data to digital memory cards such as Secure Digital (SD™).
Ports ●AC adapter, HP Smart
●Audio-in (mono microphone)/audio-out (stereo headphone) combo jack
●HDMI v1.4 supporting up to 1920×1080 @ 60Hz
●RJ-45 (Ethernet)
●USB: one USB 3.0 port, 2 USB 2.0 ports
Keyboard/pointing devices
(continued)
97%-size, textured, island-style, keyboard
Touchpad requirements:
Multitouch gestures enabled
1
Category Description
Keyboard/pointing devices
(continued)
Touchpad requirements:
Taps enabled as default
Support for Microsoft® Windows® 8 Modern trackpad gestures
Power requirements Support for a 3-cell, 37-WHr, 3.25-AHr battery
Support for a 65-W or 45-W AC adapter with a 1.0-m power cord
Security Trusted platform module (TPM) version 2.0 (Discrete TPM)
Security cable lock
Operating system Preinstalled: Windows 8.1
Serviceability End user replaceable parts: AC adapter
2 Chapter 1 Product description
Table of contents
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