HP Envy 15 Manual

HP 15 Notebook PC

Maintenance and Service Guide

L.P.

AMD is a trademark of Advanced Micro Devices,

Inc. Bluetooth is a trademark owned by its

proprietor and used by HP Inc. under license.

Intel, Celeron, Centrino, and Pentium are

trademarks of Intel Corporation in the U.S. and

other countries. Microsoft and Windows are

U.S. registered trademarks of the Microsoft

group of companies.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

Second Edition: August 2015

First Edition: November 2014

Document Part Number: 793965-002

Product notice

This guide describes features that are common

to most models. Some features may not be

available on your computer.

Not all features are available in all editions of

Windows. This computer may require upgraded

and/or separately purchased hardware, drivers,

and/or software to take full advantage of

Windows functionality. See

http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or

otherwise using any software product

preinstalled on this computer, you agree to be

bound by the terms of the HP End User License

Agreement (EULA). If you do not accept these

license terms, your sole remedy is to return the

entire unused product (hardware and software)

within 14 days for a refund subject to the

refund policy of your place of purchase.

For any further information or to request a full

refund of the computer, please contact your

local point of sale (the seller).

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an

authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair

parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for

Authorized Service Provider only parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not

allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or

clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as

pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible

surface temperature limits dened by the International Standard for Safety of Information Technology

Equipment (IEC 60950).

vi Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 4

Right side ............................................................................................................................................................... 4

Left side ................................................................................................................................................................. 5

Display .................................................................................................................................................................... 6

Top .......................................................................................................................................................................... 8

TouchPad ............................................................................................................................................. 8

Lights ................................................................................................................................................... 8

Buttons and speakers ....................................................................................................................... 10

Keys ................................................................................................................................................... 11

Bottom ................................................................................................................................................................. 12

Locating system information .............................................................................................................................. 14

3 Illustrated parts catalog .............................................................................................................................. 15

Computer major components .............................................................................................................................. 15

Display assembly subcomponents ...................................................................................................................... 19

Miscellaneous parts ............................................................................................................................................. 20

Mass storage devices ........................................................................................................................................... 21

4 Removal and replacement procedures preliminary requirements .................................................................... 22

Tools required ...................................................................................................................................................... 22

Service considerations ......................................................................................................................................... 22

Plastic parts ....................................................................................................................................... 22

Cables and connectors ...................................................................................................................... 23

Drive handling ................................................................................................................................... 23

Grounding guidelines ........................................................................................................................................... 24

Electrostatic discharge damage ........................................................................................................ 24

Packaging and transporting guidelines .......................................................................... 25

Workstation guidelines ................................................................................................... 25

Equipment guidelines ..................................................................................................... 26

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 27

Component replacement procedures .................................................................................................................. 27

Battery ............................................................................................................................................... 28

Service door ....................................................................................................................................... 29

vii

Memory module ................................................................................................................................ 30

WLAN module .................................................................................................................................... 31

Optical drive ....................................................................................................................................... 33

6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 35

Component replacement procedures .................................................................................................................. 35

Display panel ..................................................................................................................................... 36

Keyboard ........................................................................................................................................... 38

Top cover ........................................................................................................................................... 40

Hard drive .......................................................................................................................................... 44

Power button board .......................................................................................................................... 47

TouchPad button board ..................................................................................................................... 49

Optical drive connector cable ............................................................................................................ 51

System board .................................................................................................................................... 52

RTC battery ........................................................................................................................................ 57

Fan ..................................................................................................................................................... 59

Heat sink assembly ........................................................................................................................... 61

Power connector cable ...................................................................................................................... 63

Speakers ............................................................................................................................................ 64

Display assembly ............................................................................................................................... 65

7 Using Setup Utility (BIOS) in Windows 8.1 ...................................................................................................... 73

Starting Setup Utility (BIOS) ................................................................................................................................ 73

Updating the BIOS ................................................................................................................................................ 73

Determining the BIOS version ........................................................................................................... 73

Downloading a BIOS update .............................................................................................................. 73

8 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 75

Starting Setup Utility (BIOS) ................................................................................................................................ 75

Updating Setup Utility (BIOS) .............................................................................................................................. 75

Determining the BIOS version ........................................................................................................... 75

Downloading a BIOS update .............................................................................................................. 76

Synchronizing a tablet and keyboard (select products only) .............................................................................. 77

9 Backing up, restoring, and recovering in Windows 8.1 .................................................................................... 78

Creating recovery media and backups ................................................................................................................ 78

Creating HP Recovery media (select models only) ........................................................................... 78

Using Windows tools ........................................................................................................................................... 79

Restore and recovery ........................................................................................................................................... 79

Recovering using HP Recovery Manager ........................................................................................... 80

viii

What you need to know before you get started ............................................................. 80

Using the HP Recovery partition (select models only) ................................................... 81

Using HP Recovery media to recover .............................................................................. 81

Changing the computer boot order ................................................................................ 81

Removing the HP Recovery partition (select models only) ............................................ 82

10 Backing up, restoring, and recovering in Windows 10 .................................................................................... 83

Creating recovery media and backups ................................................................................................................ 83

Creating HP Recovery media (select products only) ......................................................................... 83

Using Windows tools ........................................................................................................................................... 84

Restore and recovery ........................................................................................................................................... 85

Recovering using HP Recovery Manager ........................................................................................... 85

What you need to know before you get started ............................................................. 85

Using the HP Recovery partition (select products only) ................................................. 86

Using HP Recovery media to recover .............................................................................. 86

Changing the computer boot order ................................................................................ 87

Removing the HP Recovery partition (select products only) ......................................... 87

11 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 88

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 89

12 Specications ............................................................................................................................................ 90

Computer specications ...................................................................................................................................... 90

15.6-inch display specications .......................................................................................................................... 90

Hard drive specications ..................................................................................................................................... 91

13 Power cord set requirements ...................................................................................................................... 92

Requirements for all countries ............................................................................................................................ 92

Requirements for specic countries and regions ................................................................................................ 92

14 Recycling .................................................................................................................................................. 94

Index ............................................................................................................................................................. 95