HP Synergy 480 Gen9 User manual
HPE Synergy 480 Gen9 Compute Module
User Guide
*813169-002*
Part Number: 813169-002
Published: March 2017
Edition: 2
Abstract
This document is for the person who installs, administers, and troubleshoots the HPE Synergy
system. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer
equipment and trained in recognizing hazards in products with hazardous energy levels.
© 2016, 2017 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard
Enterprise products and services are set forth in the express warranty statements accompanying such
products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett
Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use,
or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software
Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under
vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise
website.
Contents
Component identification........................................................................... 6
Front panel LEDs and buttons.............................................................................................................6
Front panel components......................................................................................................................7
Serial label pull tab information.................................................................................................7
Drive numbering.................................................................................................................................. 7
Hot-plug drive LED definitions.............................................................................................................8
SFF flash adapter components and LED definitions........................................................................... 9
NVMe SSD components....................................................................................................................10
System board components................................................................................................................ 11
System maintenance switch................................................................................................... 11
Mezzanine connector definitions............................................................................................ 12
DIMM slot locations................................................................................................................ 13
Components........................................................................................................................... 14
LEDs.......................................................................................................................................14
Component and LED identification for HPE Synergy hardware........................................................ 15
Operations..................................................................................................16
Powering up the compute module ....................................................................................................16
Powering down the compute module ............................................................................................... 16
Removing the drive blank..................................................................................................................16
Removing the compute module.........................................................................................................17
Removing the compute module end cap...........................................................................................18
Removing the access panel.............................................................................................................. 18
Removing the DIMM baffle................................................................................................................19
Removing the front panel/drive cage assembly.................................................................................20
Installing the compute module end cap.............................................................................................20
Installing the access panel................................................................................................................ 21
Installing the DIMM baffles................................................................................................................ 21
Installing the front panel/drive cage assembly...................................................................................21
Setup...........................................................................................................23
Installation overview.......................................................................................................................... 23
Installing the compute module options.............................................................................................. 23
Installing the compute module...........................................................................................................23
Completing the configuration.............................................................................................................25
Hardware options installation.................................................................. 26
Introduction........................................................................................................................................26
Installing the drive option...................................................................................................................26
Installing the SFF flash adapter option..............................................................................................28
Installing the controller option............................................................................................................28
Installing the HPE Smart Storage Battery option...............................................................................29
Installing the mezzanine card options............................................................................................... 30
Installing the HPE Smart Array P542D Controller mezzanine option..................................... 31
Memory options.................................................................................................................................32
SmartMemory......................................................................................................................... 33
Contents 3
Memory subsystem architecture.............................................................................................33
DIMM ranks ........................................................................................................................... 34
DIMM identification ................................................................................................................ 34
Memory configurations........................................................................................................... 35
Advanced ECC memory configuration.........................................................................36
Online Spare memory configuration............................................................................ 36
General DIMM slot population guidelines .............................................................................. 36
Advanced ECC population guidelines..........................................................................37
Online spare population guidelines..............................................................................37
Population order...........................................................................................................37
Installing a DIMM....................................................................................................................37
Installing the processor option...........................................................................................................38
HP Trusted Platform Module option...................................................................................................42
Installing the Trusted Platform Module board......................................................................... 43
Retaining the recovery key/password.....................................................................................44
Enabling the Trusted Platform Module....................................................................................44
Cabling........................................................................................................46
Cabling resources..............................................................................................................................46
HPE Smart Storage Battery cabling.................................................................................................. 46
HPE Smart Array P542D Controller cabling...................................................................................... 46
Software and configuration utilities.........................................................47
Management and diagnostic tools.....................................................................................................47
Removing and replacing the system battery.......................................... 48
Warranty and regulatory information.......................................................49
Warranty information......................................................................................................................... 49
Regulatory information...................................................................................................................... 49
Safety and regulatory compliance.......................................................................................... 49
Belarus Kazakhstan Russia marking...................................................................................... 49
Turkey RoHS material content declaration............................................................................. 50
Ukraine RoHS material content declaration............................................................................50
Electrostatic discharge............................................................................. 51
Preventing electrostatic discharge.....................................................................................................51
Grounding methods to prevent electrostatic discharge..................................................................... 51
Specifications............................................................................................ 52
Environmental specifications ............................................................................................................52
Compute module specifications.........................................................................................................52
Documentation and troubleshooting resources for HPE Synergy....... 53
HPE Synergy documentation............................................................................................................ 53
HPE Synergy Configuration and Compatibility Guide.............................................................53
HPE OneView User Guide for HPE Synergy..........................................................................53
HPE OneView Global Dashboard...........................................................................................53
HPE Synergy Image Streamer User Guide............................................................................ 53
4Contents
HPE Synergy Image Streamer GitHub................................................................................... 53
HPE Synergy Software Overview Guide................................................................................ 53
Best Practices for HPE Synergy Firmware and Driver Updates............................................. 54
HPE OneView Support Matrix for HPE Synergy.....................................................................54
HPE Synergy Image Streamer Support Matrix....................................................................... 54
HPE Synergy Glossary...........................................................................................................54
HPE Synergy troubleshooting resources...........................................................................................54
Troubleshooting within HPE OneView....................................................................................54
HPE Synergy Troubleshooting Guide.....................................................................................54
HPE Error Message Guide for HPE Synergy......................................................................... 55
HPE OneView and HPE OneView REST API scripting help.................................................. 55
HPE Synergy QuickSpecs......................................................................................................55
Support and other resources................................................................... 56
Accessing Hewlett Packard Enterprise Support................................................................................ 56
Information to collect...............................................................................................................56
Accessing updates............................................................................................................................ 56
Websites............................................................................................................................................56
Customer Self Repair ....................................................................................................................... 57
Remote support.................................................................................................................................63
Acronyms and abbreviations................................................................... 64
Documentation feedback.......................................................................... 66
Contents 5
Component identification
Front panel LEDs and buttons
Item Description Status
1 UID LED Solid blue = Activated
Flashing blue (1 Hz/cycle per sec) = Remote
management or firmware upgrade in progress
Off = Deactivated
2 Health status LED Solid green = Normal
Flashing green (1 Hz/cycle per sec) = iLO is rebooting
Flashing amber = System degraded
Flashing red (1 Hz/cycle per sec) = System critical
3 Mezzanine NIC status LED Solid green= Link on any Mezzanine NIC
Flashing green= Activity on any Mezzanine NIC
Off = No link or activity on any Mezzanine NIC
4 Power On/Standby button and system
power LED Solid green = System on
Flashing green (1 Hz/cycle per sec) = Performing power
on sequence
Solid amber = System in standby
Off = No power present*
*If all other LEDs are off, then no power is present to the compute module. If the health LED is flashing green
while the system power LED is off indicates that the Power On/Standby button service is initializing or that an
6 Component identification
iLO reboot is in progress.*Facility power is not present, power cord is not attached, no power supplies are
installed, power supply failure has occurred, or the power button cable is disconnected.
Front panel components
Item Description
1 Drive bay 1*
2 Drive bay 2*
3 External USB 3.0 connector (behind the serial label pull tab)
4 Serial label pull tab
5 Compute module handle release latch
6 Compute module handle
*If uFF drives (the SFF Flash Storage Adapter) are installed in the drive bays, the drive bay numbering is
different. For more information, see Drive numbering.
Serial label pull tab information
The serial label pull tab is located on the front panel of the compute module. To locate the serial label pull tab,
see Front panel components. The serial label pull tab provides the following information:
• Product serial number
• HPE HPE iLO information
• QR code that points to mobile-friendly documentation
Drive numbering
Depending on the configuration, this compute module can support hard drives, SSDs, NVMe drives, and uFF
drives (supported in dual SFF flash adapters) in the drive bays. Depending on the device installed, the bay
number might be different.
Front panel components 7
Item Hard drive/SSD bay
numbering
uFF drive bay
numbering
NVMe drive bay
numbering
1 1 1 and 101 1
2 2 2 and 102 2
Hot-plug drive LED definitions
Item LED Status Definition
1 Locate Solid blue The drive is being identified by a host application.
Flashing blue The drive carrier firmware is being updated or requires an update.
2 Activity
ring
Rotating green Drive activity
Off No drive activity
3 Do not
remove
Solid white Do not remove the drive. Removing the drive causes one or more of
the logical drives to fail.
Off Removing the drive does not cause a logical drive to fail.
4 Drive
status
Solid green The drive is a member of one or more logical drives.
Table Continued
8 Hot-plug drive LED definitions
Item LED Status Definition
Flashing green The drive is rebuilding or performing a RAID migration, strip size
migration, capacity expansion, or logical drive extension, or is erasing.
Flashing amber/
green
The drive is a member of one or more logical drives and predicts the
drive will fail.
Flashing amber The drive is not configured and predicts the drive will fail.
Solid amber The drive has failed.
Off The drive is not configured by a RAID controller.
SFF flash adapter components and LED definitions
Item Component Description
1 Locate • Off—Normal
• Solid blue—The drive is being identified by a host application.
• Flashing blue—The drive firmware is being updated or requires
an update.
2 uFF drive ejection latch Removes the uFF drive when released
3 Do not remove LED • Off—OK to remove the drive. Removing the drive does not
cause a logical drive to fail.
• Solid white—Do not remove the drive. Removing the drive
causes one or more of the logical drives to fail.
Table Continued
SFF flash adapter components and LED definitions 9
Item Component Description
4 Drive status LED • Off—The drive is not configured by a RAID controller
• Solid green—The drive is a member of one or more logical
drives.
• Flashing green (4 Hz)—The drive is operating normally and has
activity.
• Flashing green (1 Hz)—The drive is rebuilding or performing a
RAID migration, stripe size migration, capacity expansion,
logical drive extension, or is erasing.
• Flashing amber/green (1 Hz)—The drive is a member of one or
more logical drives that predicts the drive will fail.
• Solid amber—The drive has failed.
• Flashing amber (1 Hz)—The drive is not configured and predicts
the drive will fail.
5 Adapter ejection release latch
and handle
Removes the SFF flash adapter when released
NVMe SSD components
The NVMe SSD is a PCIe bus device. A device attached to a PCIe bus cannot be removed without allowing
the device and bus to complete and cease the signal/traffic flow.
CAUTION:
Do not remove an NVMe SSD from the drive bay while the Do Not Remove button LED is flashing. The
Do Not Remove button LED flashes to indicate the device is still in use. Removal of the NVMe SSD
before the device has completed and ceased signal/traffic flow can cause loss of data.
1 2 3 4
Item Description
1 Release lever
2 Activity ring
3 Do Not Remove button
4 Power button
10 NVMe SSD components
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