Hellenbrand ProMate 1 User manual

Owner’s Manual

Manufactured by:

HELLENBRAND, INC.

404 Moravian Valley Road • PO Box 187

Waunakee, Wi con in 53597

Phone: 608-849-3050 • Fax 608-849-7398

Web: www.hellenbrand.com • Email: [email protected]

Thi owner’ manual i de igned to a i t owner and in taller with the operation, maintenance and in tallation of your new water

oftener. It i our incere hope that thi manual i clear, conci e and helpful to both owner and in taller. We have included detailed

in truction on general operating condition , pre-in tallation and in tallation in truction , tart-up, and timer and meter programming.

We have included a trouble hooting guide, ervice in truction and part diagram to a i t you.

Owner will appreciate the implified, illu trated format for operation, programming and trouble hooting. In the event that you

need professional assistance for servicing your ater softener, please contact the dealer ho installed this system.

TABLE OF CONTENTS

Frequently A ked Que tion ..................................................................................................................................................................2

Job Specification Sheet............................................................................................................................................................... Page 3

Soft Water Ba ic ...................................................................................................................................................................................4

Operating Condition ..............................................................................................................................................................................4

Pre-In tallation Check Li t .....................................................................................................................................................................5

In tallation In truction ...........................................................................................................................................................................6

Programming .................................................................................................................................................................................... 7-11

Water Softener Di infection .................................................................................................................................................................12

Water Softener Draining Procedure.....................................................................................................................................................12

Trouble Shooting ............................................................................................................................................................................ 13-14

Part Diagram ............................................................................................................................................................................... 15-20

Specification ................................................................................................................................................................................. 21-23

Warranty ...............................................................................................................................................................................................24

1. Do I still use the same amount of soap in the dish asher and clothes asher and sho ers no that I have a ater

softener? No, the Water Quality A ociation tate oft water can ave up to 55% on detergent u e. Start with u ing half the

amount of detergent previou ly u ed, thi can be adju ted up or down ba ed on preference. Soft water help fabric la t longer,

becau e hardne mineral combined with oap can make fabric fiber brittle.

2. What is the health impact of drinking soft ater? The odium added to water by a oftening i a non-i ue mo t of the time,

even for people on a odium-re tricted diet. One could often up to 75 grain per gallon water with odium chloride and till be

well with the US Food and Drug Admini tration’ labeling of a “Low Sodium” beverage. People on a odium-re tricted diet hould

con ult their phy ician.

3. Should I use soft ater for my plants? Some plant may be en itive to even minute amount of odium. Sugge t u ing hard

water for watering plant , often a kitchen cold faucet i plumbed for hard water or the out ide faucet are u ually plumbed for hard

water. If not, you can place your oftener on bypa and fill water container at the clo e t ink. Water from a rever e o mo i

y tem can alway be u ed to water plant .

4. Will ater spots disappear no that I have soft ater? Water pot cau ed by hardne cale will di appear with a function-

ing water oftener. However, other natural mineral di olved in the water in high enough concentration may cau e potting.

The e mineral pot will be much ea ier to wipe away compared to hardne potting.

5. Will soft ater cause my ater or ice cubes to look or taste different? Mo t people can tell the difference in ta te between

hard and oft water, it i a per onal preference. Ice cube will appear the ame, they may look cloudy due to air in water or

di olved mineral , and thi will not change becau e now they are made with oftened water. A rever e o mo i drinking water

y tem will provide clearer ice cube .

FREQUENTLY ASKED QUESTIONS

Dealer Name _________________________________________ Phone ________________________________________

Addre ______________________________________________________________________________________________

_____________________________________________________________________________________________

JOB SPECIFICATION SHEET

MODEL NO. ___________________________________________________________________________________________

*WATER TEST AT TIME OF INSTALLATION

_______ Hardne CaCo3 (gpg) ______ Other______________________

_______ Iron (ppm) ______ Other______________________

_______ pH ______ Other______________________

*SIZING INFORMATION

All Water i Softened Except:

_______ Rear Ho e Bib _______ Front Ho e Bib _______ Kitchen Cold_______ Toilet _______ All Cold

_______ Other _________________________________________________________________________________________

The average family u e 75 gallon per per on daily for all water u e in the home, about 50 gallon per per on daily if oft water

i not upplied to the toilet , and about 30 gallon per per on daily if only hot water i oftened.

_______ Daily Water U age (Gallon /Per on)

x _______ Family Size (Number of people in family)

= _______ Total Gallon Per Day

x _______ Grain Per Gallon of Hardne

(Note: Add 3 grain per gallon of hardne for each ppm iron for total compen ated hardne )

= _______ Total Grain Per Day

*INSTALLATION DATE __________________________________________________________________________________

*SERIAL NUMBER _____________________________________________________________________________________

NOTES ______________________________________________________________________________________________

______________________________________________________________________________________________________

SOFT WATER BASICS

Hardness

Exce amount of calcium and magne ium in water produce

hardne . A water oftener remove the majority of calcium

and magne ium to produce oftened water.

Hardne i mea ured in term of grain . (Thi grain

weight i derived from the average weight of a dry grain of

wheat.) When your water i te ted the grain hardne i

calculated and expre ed a grain per gallon (gpg). Thi

calculation, a well a the number of people in your hou ehold

will help determine what type and ize of water oftener will

mo t efficiently often your water.

Your water oftener contain an ion exchange

media ( ometime called re in) which remove the hardne

from water a it flow through the oftener tank. Eventually o

much hardne collect on the exchange media that the oft-

ener can no longer often water. At thi point it i con idered

"exhau ted". Regeneration i now nece ary.

Regeneration

To regenerate the exchange media, it mu t be rin ed with a

brine ( alt) olution. Thi remove the hardne from the ex-

change media and replace it with odium. The exchange media

i then ready to remove hardne from water. The hardne

mineral and exce brine olution are rin ed down the drain.

During the regeneration cycle the oftener i al o

backwa hed. Thi rever ing of the normal flow of water erve

to remove ediment which may have accumulated during the

oftening proce due to the filtering action of the exchange

media. Backwa hing al o loo en and fluff up the bed of

exchange media to in ure that during regeneration the brine

olution will come into contact with all the media.

OPERATING CONDITIONS

Figure 1

Maintenance of Your Softener

Salt: Salt to a oftener i what ga oline i to a car. Not only mu t a oftener have alt, but it hould be the proper type to in ure

efficient recharging of the unit. A k your dealer what type of alt may be t uit your need . Alway have an adequate upply of alt on

hand. Check the alt level of your brine tank every couple of week initially to determine how much alt you u e - thi will depend on

how much water you u e. A a rule of thumb, with 20 gpg hard water, about a 1/2 lb. of alt per per on per day i u ed. In other word ,

a family of four u e 60 lb . of alt a month. If your hou ehold doe not u e much water, do not fill your alt keeper over 1/2 full, alt

bridging may occur in the brine tank. Thi may re ult in hard water due to ineffective regeneration. Fill the tank approximately three-

fourth full, with a minimum of 12” of alt. DO NOT USE Block Salt when the ProMate control i programmed with a brine tank prefill.

Block alt doe not di olve quick enough to provide a good regeneration.

Cleaning Salt Keeper: Salt keeper may require periodic cleaning. In pect the alt keeper at lea t once a year for buildup of

in oluble material . It i recommended to periodically clean the alt keeper no matter what kind of alt you are u ing. See page 9,

mi cellaneou #3 for detail on cleaning.

REMEMBER: Salt i the fuel to run your water oftener. Buy the best clean salt available.

Your water conditioner ha been de igned to adequately

handle up to 100 grain per gallon of hardne that might be

encountered a well a up to 2 ppm of Ferrou Bicarbonate

Iron. Thi i iron that i di olved in an oxygen-free water upply.

It i not vi ible to the eye in a fre hly drawn ample becau e the

water appear clear. But upon tanding in contact with air, the

ferrou iron will become oxidized to the ferric tate and tart to

precipitate a a reddi h brown floc. It can then be een and if

allowed to remain in the upply will cau e di colored water. In

order for your conditioner to remove the iron, air (oxygen) mu t

be kept from coming in contact with water until after it ha been

pa ed through the water conditioner. In ome ca e , additional

equipment may be required to treat water upplie having

pecial characteri tic , uch a : ferric hydroxide iron, iron bac-

teria, low pH, ta te and odor , etc. If any que tion hould exi t,

contact your dealer.

This ater softener is not intended to be used for treating

ater that is microbiologically unsafe or of unkno n qual-

ity ithout adequate disinfection before or after treatment.

Water Pressure: A minimum of 20 pound of water pre ure

(p i) i required for regeneration. Maximum 120 p i.

Water Quality: On rural water upplie there i often a problem

with and or ediment in the water. (Thi problem occa ionally

occur in public water upplie .) If the water i not filtered

before being oftened, the and and ediment will plug up the

water oftener re tricting the flow through the re in bed. Thi

problem often require rebedding of the mineral tank. Note:

Well and/or pump problems affecting the operation of the

softener are repairs that are not covered under warranty. To

prevent these unnecessary, and expensive repairs that are not

covered under warranty, we recommend the installation of an

in-line filter system ahead of softener installations.

Electrical: A continuou 110 volt 60 cycle current upply i

required.

Ma e certain the current supply is uninterrupted and

cannot be turned off with another switch. All electrical connections

must be connected per local codes.

Surge protection is

recommended with all electric controls.

Existing Plumbing: Condition of exi ting plumbing mu t be

free from lime and iron build-up. Piping that i built-up heavily

with lime and/or iron mu t be replaced. If piping i blocked with

iron, additional equipment mu t be in talled ahead of the water

conditioner to correct the problem.

Drain Line: The conditioner hould be located clo e to a drain.

Avoid overhead drain line if po ible to prevent back pre ure

on the brine injector. Overhead drain are not to exceed 8 feet

above the floor and no more than 20 feet in length. The pipe

ize for the drain line hould be a minimum of 3/4”. Backwa h

flow rate in exce of 7 gpm or length in exce of 20’ require

1” drain line.

Bypass Valves: Alway provide for the in tallation of a bypa valve.

Softening: It i recommended that the conditioner be in talled

to often both the hot and cold water upply. A eparate hard

water faucet may be plumbed for drinking purpo e if you

de ire. Out ide faucet hould be left on hard water.

Caution: Water temperature i not to exceed 110°F; the

conditioner cannot be ubject to freezing condition , or to a

vacuum due to lo of pre ure ( uch a a water main break).

PRE-INSTALLATION CHECK LIST

Figure 5

Figure 4

(All electrical & plumbing should be done in accordance to all local codes)

• Do not u e va eline, oil , other hydrocarbon lubricant or

pray ilicone anywhere. A ilicon lubricant may be u ed on

black o-ring but i not nece ary. Avoid any type of

lubricants, including silicone, on red or clear lip seals.

• Do not u e pipe dope or other ealant on thread . Only

teflon tape may be u ed on thread . Teflon tape i not

nece ary on the nut connection or cap becau e of o-ring

eal .

• The pipe ize for the drain line hould be a minimum of 3/4”.

Backwa h flow rate in exce of 7 gpm or length in exce

of 20’ require 1” drain line.

1. Place the conditioner where you want to in tall it, making

ure it i on a clean, level and firm ba e.

2. Do all nece ary plumbing (inlet to inlet, outlet to outlet and

drain line to drain). The control valve, fitting and/or bypa

are de igned to accommodate minor plumbing

mi alignment but are not de igned to upport the weight of

a y tem or the plumbing.

3. When a embling the in tallation fitting package (inlet and

outlet), connect the fitting to the plumbing y tem fir t and

then attach the nut, plit ring and o-ring. Heat from oldering

or olvent cement may damage the nut, plit ring or o-ring.

Solder joint hould be cool and olvent cement hould be

et before in talling the nut, plit ring and o-ring. Avoid

getting primer and olvent cement on any part of the o-ring ,

plit ring , bypa valve or control valve.

4. A jumper ground ire should be installed bet een the

inlet and outlet pipe henever the metallic continuity of

a ater distribution piping system is interrupted. In-

stall grounding strap on metal pipes.

5. The drain connection may be made u ing either 5/8” polytube

(See figure 6a, page 5) or a 3/4” female adapter. If

oldering, joint near the drain mu t be done prior to

connecting the drain line flow control fitting. Leave at lea t

6” between the drain line control fitting and older joint

when oldering pipe that are connected on the drain line

control fitting. Failure to do thi could cau e interior damage

to the drain line flow control fitting.

6. The brine refill flow control a embly i in talled in an ea y

to acce refill elbow located on top of the control valve. The

refill flow control a embly i attached to the control valve

with a locking clip. The locking clip allow the elbow to

rotate 270 degree o the outlet can be orientated toward

the altkeeper.

7. Connect the brine line found in the brine tank to the brine

connection on the control valve. The control valve ha a

tandard refill elbow which a 3/8” flexible tube can be

connected, ee figure 6a, page 5. (An optional elbow can

be ordered which accommodate a 1/2” flexible tube for a

high regenerant draw rate ituation). Both elbow u e the

ame refill flow control and retainer. Do not connect the

other end of the brine line to the afety brine valve in the

brine tank at thi time. Make ure the floor i clean beneath

the alt tank and that it i level and mooth.

8. A 1/2” (in ide diameter) gravity drain line may be connected

to the overflow fitting on the ide of the brine tank. Thi

overflow i in ca e of a malfunction in the brine hut off. If

the unit i in talled where water may flow in the event of an

overflow and cau e water damage, connect a length of

flexible tubing and run to a drain below the level of the

overflow. (Do not connect the tubing to the drain line on

the control valve. Do not run tubing above overflo

height at any point.)

INSTALLATION INSTRUCTIONS

(All electrical & plumbing should be done in accordance to all local codes)

Figure 6a

Drain

Connection

Brine Line

Connecton

Figure 6b

1”

PROGRAMMING

Initial Start Up

The initial tart up will probably be done by the technician

in talling the oftener y tem. If not, the following in truction

will tep you through the proce .

1. Complete all plumbing connection : inlet, outlet, drain

line and brine line. Do not add alt at thi time.

2. Place the bypa valve in the bypa po ition. (See

figure 3 page 4) Turn on the main water upply. Open

a cold oft water faucet to flu h the piping of any air

and/or foreign material. Run until the water i clear.

3. Manually add 6 inche of water to the brine tank.

4. Now plug the tran former into a 110-volt receptacle.

(Be certain the outlet i uninterrupted.) Within 5

econd the control will automatically align it elf into

the oftening mode and the di play will fla h 12:00 (am).

(Figure 7, page 6).

5. Set the time of day. (figure 8, page 7)

6. Pu h REGEN button and hold it down for 3 econd .

The y tem will advance to the “Fir t” po ition. (Note:

Depending on how the y tem i programmed it could

read backwa h, rin e, brine or fill). Keep pu hing

REGEN button until “Rin e” how in the lower right

hand corner of di play. Slowly place the by-pa into

the “diagno tic mode” ( ee fig 4, page 5). Run water

to the drain until it run clear. Return the by-pa valve

to the by-pa po ition (fig 3, page 5). Pu h REGEN

button until “Time” appear in upper left hand corner

of di play.

7. Once again, pu h REGEN button and hold down for 3

econd . Keep pu hing REGEN button until “Back-

wa h” appear . Slowly place the by-pa valve into

the “Diagno tic Mode” 1/2 way. Allow water to lowly

fill the mineral tank. When a olid tream of water

tart coming out of the drain line, open the by-pa

inlet valve all the way and allow to run out the drain

until water clear . Then lowly place the by-pa into

the “normal operation” mode by opening the outlet

ide of by-pa valve, figure 2, page 4.

8. Pre the regen button until LED di play ay “BRINE”.

Step 1 - Pre SET CLOCK.

Step 2 - Current Time (hour): Set the hour of the day u ing ▲ or ▼ button . AM/

PM toggle after 12. Pre NEXT to go to tep 3.

Step 3 - Current Time (minute ): Set the minute of day u ing ▲ or ▼ button .

Pre NEXT to exit Set Clock. Pre REGEN to return to previou tep.

Po er Loss - If the power goe out for le than two hour , the y tem will

automatically re et it elf. If an extended power outage occur , the time of day

will fla h on and off which indicate the time of day hould be re et. The y tem

will remember the re t of the program etting . Do not forget to re et for daylight

aving time.

SET TIME OF DAY

Figure 9

STEP 1

➔

STEP 3

➔

STEP 2

INSTALLER DISPLAYS/SETTINGS

Step 1 - Pre NEXT and ▲ imultaneou ly for 3 econd .

Step 2 - Hardness: Set the amount of total compen ated hardne in grain (hardne a

calcium carbonate) per gallon u ing ▲ or ▼ button . The default i 20 with value range from 1 to

150 in 1 grain increment . Note: The grain per gallon hould be increa ed if oluble iron need

to be reduced. Add 3 grain of hardne for each ppm of iron pre ent. If thi di play how nA -

, then y tem i either et-up in “time clock” or “filter” mode . (See page 23). Pre NEXT to go to

Step 3. Pre REGEN to exit In taller Di play /Setting .

Step 3 - Day Override: Thi et the number of day between regeneration . If value et to

“oFF” regeneration initiation i ba ed olely on gallon u ed. If value i et a a number (allow-

able range from 1 to 28) a regeneration initiation will be called for on that day even if ufficient

number of gallon were not u ed to call for a regeneration. Set Day Override u ing ▲ or ▼

button :

• number of day between regeneration (1 to 28); or

• “oFF”

See figure 12a & b, page 10-11, for more detail on oftener etup. Pre NEXT to go to tep 4.

Pre REGEN to return to previou tep.

Step 4 - Next Regeneration Time (hour): Set the hour of day for regeneration u ing ▲ or ▼

button . AM/PM toggle after 12. The default time i 2:00 a.m. Thi di play will how “REGEN”

on 0 GAL if y tem i et for immediate regeneration. See table 6, page 19. Pre NEXT to go to

tep 5. Pre REGEN to return to previou tep.

Step 5 - Next Regeneration Time (minutes): Set the minute of day for regeneration u ing ▲ or

▼ button . Thi di play will not be hown if y tem i et for immediate regeneration. Pre

NEXT to exit In taller Di play /Setting . Pre REGEN to return to previou tep.

Figure 10a

➔

STEP 1

STEP 2

STEP 5

STEP 4

STEP 3

➔➔➔

RETURN TO

NORMAL MODE

➔

Regeneration Mode

Typically a y tem i et to regenerate at a time of low water u age. An example

of a time with low water u age i when the hou ehold i a leep. If there i a demand

for water when the y tem i regenerating, untreated water will be upplied.

When the y tem begin to regenerate, the di play will change to include

information about the tep of the regeneration proce and the time remaining for

that tep to be completed. The y tem run through the tep automatically and

will re et it elf to provide treated water when the regeneration ha been completed.

Manual Regeneration

Sometime there i a need to regenerate the y tem, ooner than when the

y tem call for it, u ually referred to a manual regeneration. There may be

a period of heavy water u age becau e of gue t or a heavy laundry day.

To initiate a manual regeneration at the preset delayed regeneration

time, press and release “REGEN”. The ords “REGEN TODAY” ill flash

on the display to indicate that the system ill regenerate at the preset

delayed regeneration time. If you pressed the “REGEN” button in error,

pressing the button again ill cancel the request.

To initiate a manual regeneration immediately, pre and hold the “REGEN”

button for three econd . The y tem will begin to regenerate immediately.

The reque t cannot be cancelled. You mu t cycle all the way through the cycle to make it top. PLEASE NOTE: Thi will re et the meter.

Note: If the alt keeper doe not contain alt. Fill with alt and wait at lea t two hour before regenerating.

Regeneration Step #2

(sho s time remaining in regen step is 8:22)

Figure 11

SET SALT MONITOR OPTION

NOTE: This screen ill not appear if system is set up as a filter or the 'set lo salt

arning' is set to off. See dealer for details

Step 1US - Pre the NEXT button until SALT appear in the di play. It doe not matter if the

SALT di play alternate with the LBS REMAINING di play.

Step 2US - Pre SET CLOCK

Step 3US - Set LBS REMAINING: Use the ▼ or ▲ button to adjust the pounds remaining in

the brine tank.

NOTE: Estimate the pounds of salt in the brine tank and add it to the amount of salt added

to the brine tank. The example at the left ould indicate 200 lbs. of salt being added to a

brine tank that has 40 lbs. remaining.

Step 4US - Press SET CLOCK to exit Adding Salt.

RETURN TO

NORMAL MODE

NOTE: The salt used per regeneration setting can be set in increments

of 0.1 pounds, but LBS REMAINING screen ill round up or do n to the

closet hole number.

Once the salt remaining as gone belo the set point the display ill

automatically flash Salt Fill.

Figure 10b

STEP 1S – Pre NEXT and ▼ imultaneou ly for 3 econd . If creen in Step

2S doe not appear in 5 econd the lock on the valve i activated.

STEP 2S – Choo e SOFTENING u ing ▼ or ▲ button. Pre NEXT to go to

Step 3S. Pre REGEN to exit Softener Sy tem Setup.

STEP 3S – Select the time for the fir t cycle (which in thi example i FILL)

u ing the ▼ or ▲ button. Pre NEXT to go to Step 4S. Pre REGEN to

return to previou tep.

STEP 4S – Select the time for the econd cycle (which in thi example i

SOFTENING) u ing ▼ or ▲ button. Pre NEXT to go to Step 5S. Pre

REGEN to return to the previou tep.

STEP 5S – Select the time for the third cycle (which in thi example i BACK-

WASH) u ing the ▼ or ▲ button. Pre NEXT to go to Step 6S. Pre

REGEN to return to the previou tep.

STEP 6S – Select the time for the fourth cycle (which

in thi example i dn BRINE) u ing the ▼ or ▲ button.

Pre NEXT to go to Step 7S. Pre REGEN to return

to the previou tep.

STEP 7S – Select the time for the fourth cycle (which in thi example i dn

BRINE) u ing the ▼ or ▲ button. Pre NEXT to go to Step 8S. Pre

REGEN to return to the previou tep.

CYCLE TIME ADJUSTMENTS

Normally it i not recommended to adju t the length of the cycle time . However, certain water condition may

dictate adju tment . Thi hould only be done from the recommendation of a water conditioning profe ional.

The following chart how the upper and lower limit of each cycle.

STEP 1S

STEP 2S

Figure 12a

Cycle Options Units Lo er/Upper Limit Factory Setting

Fill Lb . 0.1 to 99.9 See Page 20

Softening (Service) Minute 1 to 999 120

Backwa h Minute 1 to 999 8

Brine Minute 1 to 999 60

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