Fortinet FON-480 User manual

Fortinet - FON-480 User Guide

Version 3.0.2

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October 16, 2020

Fortinet 3.0.2 FON-480 User Guide

00-400-000000-20181031

TABLEOFCONTENTS

Introduction 5

Phone features 5

Phone buttons 6

Programmable keys 7

Line (account on phone) 7

Extension appearance 7

Line appearance 7

Park appearance 8

Display layout 8

Title bar 8

Scroll list 9

Installation 11

Attaching the stand 11

Connecting the phone 13

Setting up the phone 13

For use as an internal extension 13

For use as an external extension 13

Personalizing your Phone 15

How to navigate through menus 15

Entering values with the dial pad and softkeys 15

Configuration Overview 16

Status 16

General 16

Call handling 17

Network 17

Phone 17

Accessory 17

Account 17

History 18

Contact 18

Personal 18

Directory 18

Setting 19

General 19

Feature 21

Accessory 22

Programmable key 22

Network 23

IP Mode 23

LLDP 24

VLAN setting 24

Provisioning 24

Feature 25

Fortinet 3.0.2 FON-480 User Guide 3

Fortinet Technologies Inc.

Tool 25

App 26

Text message 26

Visual voicemail 26

Using your Phone 28

Receiving a call 28

Placing a call 28

Dialing an extension number 28

Dialing an outside number 28

Dialing a number from the History 29

Dialing a Contact 29

Call features 29

Redialing 29

Hold 29

Mute 30

Attended transfer 30

Blind transfer 30

3-Party conference 30

Call waiting 30

DND 31

Text message 31

Voicemail 31

Ending a call 31

Troubleshooting 32

Fortinet 3.0.2 FON-480 User Guide 4

Fortinet Technologies Inc.

Introduction

This user guide includes information about configuring and using your FON-480 IP phone.

This section contains the following topics

lPhone features

lPhone buttons

lProgrammable keys

lDisplay layout

Phone features

l4.3" color display

lDedicated feature keys

l18 programmable keys

lFull duplex speakerphone

l2x 10/100/1000 Mbps ports allow you to share the network connection with your computer

lPoE support eliminates the need for a power adapter

Fortinet 3.0.2 FON-480 User Guide 5

Fortinet Technologies Inc.

Introduction

Phone buttons

Button Function

Navigation keys — used to navigate items within the

History/Contact/Menu.

Hold — places and retrieves calls on hold.

Transfer —transfers calls to another extension or

outside line.

Conference — create a conference call with another

extension or outside line.

Voicemail — accesses voicemail.

Redial — places a call to the last number dialed.

Mute — toggles the microphone on and off.

Headset — toggles the headset on and off.

Speakerphone — toggles the speaker on and off.

Volume control — adjusts the volume of the

handset/headset/speaker.

Home/Menu — accesses the menu of the phone

where settings, features and phone information are

available. Press to return to the idle screen when in

menu..

Programmable keys — can be configured for a

variety of functions such as appearances for

extensions/park/lines. Consult the FortiVoice

Administration Guide for more information on

programmable keys.

Fortinet 3.0.2 FON-480 User Guide 6

Fortinet Technologies Inc.

Introduction

Programmable keys

For information on how to configure the programmable keys, please consult the FortiVoice Phone System

Administration Guide.

Each of the programmable keys uses a LED light to display certain statuses:

Line (account on phone)

LED Description

Solid green Line is idle.

Slow flashing green Line is ringing.

Solid red Line is in use.

Slow flashing red Line is not registered with FortiVoice.

Solid yellow Do Not Disturb is enable on line.

Slow flashing yellow Line is on hold.

Extension appearance

LED Description

Solid green Extension is idle.

Slow flashing green Extension is ringing.

Solid red Extension is in use.

Off Extension is not registered.

Solid yellow Do Not Disturb is enabled on extension.

Slow flashing yellow Extension has a call on hold.

Line appearance

LED Description

Solid green Line is idle.

Slow flashing green Line is ringing.

Solid red Line is in use.

Slow flashing red Line is not registered with FortiVoice.

Slow flashing yellow Line is on hold.

Fortinet 3.0.2 FON-480 User Guide 7

Fortinet Technologies Inc.

Introduction

Park appearance

LED Description

Solid green Park orbit is empty.

Slow flashing yellow Call waiting for pickup in park orbit.

Display layout

The phone has a 4.3" screen used to display information to the user, such as the extension name and number,

time and date, as well as various status icons and notifications.

Title bar

The title bar displays status information, such as the extension display name and notifications for the phone

status. The following table details the status icons that may be seen:

Icon Description

Bluetooth audio mode

Network disconnected

Call Forward enabled

Fortinet 3.0.2 FON-480 User Guide 8

Fortinet Technologies Inc.

Introduction

Icon Description

Auto Answer enabled

Bluetooth headset connected

Keypad locked

Handset audio mode

Speaker audio mode

Headset audio mode

Mute enabled

Ringer audio disabled

Scroll list

The scroll list displays the programmable key labels as well as call information and various notifications. The

following table details the notification icons that may be seen:

Icon Description

Missed call – the phone received a call that was not answered.

Voicemail – indicates a new voicemail message is available.

Message – indicates a new text message is available.

Do not disturb – indicates do not disturb is enabled on phone.

Using the navigation keys while on the idle screen allows for any notifications to be selected. By selecting a

notification and pressing the OK softkey, the phone will display the associated screen (for example: selected

the missed call notification and press OK, the phone will display the History > Missed screen).

The bottom line shows choices associated with the four context-sensitive softkeys located just below the

display.

Fortinet 3.0.2 FON-480 User Guide 9

Fortinet Technologies Inc.

Introduction

Softkey Function

History Access call history stored on the phone.

Contact Access contacts stored on the phone as well as the

company directory.

DND Toggles Do Not Disturb on and off.

Menu Accesses the phone menu.

Fortinet 3.0.2 FON-480 User Guide 10

Fortinet Technologies Inc.

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