Fortinet FON-370i User manual
FortiFone™ User Guide
for FON-370i
FortiFone™ User Guide for FON-370i
Revision 2
August 13, 2015
Copyright© 2015 Fortinet, Inc. All rights reserved. Fortinet®, FortiGate®, FortiCare®and
FortiGuard®, and certain other marks are registered trademarks of Fortinet, Inc., in the U.S. and
other jurisdictions, and other Fortinet names herein may also be registered and/or common law
trademarks of Fortinet. All other product or company names may be trademarks of their
respective owners. Performance and other metrics contained herein were attained in internal lab
tests under ideal conditions, and actual performance and other results may vary. Network
variables, different network environments and other conditions may affect performance results.
Nothing herein represents any binding commitment by Fortinet, and Fortinet disclaims all
warranties, whether express or implied, except to the extent Fortinet enters a binding written
contract, signed by Fortinet's General Counsel, with a purchaser that expressly warrants that
the identified product will perform according to certain expressly-identified performance metrics
and, in such event, only the specific performance metrics expressly identified in such binding
written contract shall be binding on Fortinet. For absolute clarity, any such warranty will be
limited to performance in the same ideal conditions as in Fortinet's internal lab tests. In no event
does Fortinet make any commitment related to future deliverables, features or development,
and circumstances may change such that any forward-looking statements herein are not
accurate. Fortinet disclaims in full any covenants, representations, and guarantees pursuant
hereto, whether express or implied. Fortinet reserves the right to change, modify, transfer, or
otherwise revise this publication without notice, and the most current version of the publication
shall be applicable.
FortiVoice fortivoice.com
Technical Documentation docs.fortinet.com
Knowledge Base kb.fortinet.com
Customer Service & Support support.fortinet.com
Training Services training.fortinet.com
FortiGuard fortiguard.com
Contents Page iii FortiFone User Guide
Contents
Introduction....................................................................................................... 1
Phone features......................................................................................................... 1
Display layout........................................................................................................... 2
Programmable keys................................................................................................. 3
Installation......................................................................................................... 4
Attaching the stand.................................................................................................. 4
For desktop use ................................................................................................. 4
For wall mounting .............................................................................................. 4
Connecting the phone ............................................................................................. 5
Setting up the phone ............................................................................................... 6
For use as an internal extension ........................................................................ 6
For use as an external extension ....................................................................... 6
Personalizing your phone ................................................................................ 7
How to navigate through menus.............................................................................. 7
Entering values with the dial pad and softkeys ....................................................... 7
Setting an outbound access code as an access code prefix.................................. 7
Configuration overview.................................................................................... 8
Status....................................................................................................................... 8
Call log ..................................................................................................................... 8
Adding to contacts............................................................................................. 8
Deleting (single or all entries) ............................................................................. 9
Phone Book ............................................................................................................. 9
Adding a contact................................................................................................ 9
Editing a contact ................................................................................................ 9
Deleting a contact.............................................................................................. 9
Searching a contact......................................................................................... 10
Features ................................................................................................................. 10
Programmable keys ......................................................................................... 10
Hotline.............................................................................................................. 10
Outgoing access code..................................................................................... 10
Call log settings ............................................................................................... 10
Display ................................................................................................................... 10
Backlight .......................................................................................................... 10
Contrast ........................................................................................................... 11
Settings.................................................................................................................. 11
Basic settings................................................................................................... 11
Language ................................................................................................... 11
Contents Page iv FortiFone User Guide
Time & date ................................................................................................ 11
Sound......................................................................................................... 11
Advanced settings ........................................................................................... 12
Accounts .................................................................................................... 12
Network...................................................................................................... 12
Reboot ....................................................................................................... 13
Reset factory.............................................................................................. 13
Set password ............................................................................................. 13
Set AES key ............................................................................................... 13
Auto provision ............................................................................................ 14
Using the phone.............................................................................................. 15
Receiving a call...................................................................................................... 15
Placing a call.......................................................................................................... 15
Putting a call on hold ............................................................................................. 16
Attended call transfer............................................................................................. 16
Blind call transfer ................................................................................................... 16
To transfer a call without announcing the transfer .......................................... 16
3-party conference ................................................................................................ 17
Method 1: Setting up a conference call........................................................... 17
Method 2: Conferencing a second person with first person already on hold.. 17
Ending a conference call............................................................................ 17
Call waiting ............................................................................................................ 17
Redial ..................................................................................................................... 17
Preprogrammed speed dial keys........................................................................... 17
DND (Do Not Disturb)............................................................................................. 18
Muting a call........................................................................................................... 18
Accessing your voicemail ...................................................................................... 18
Line/extension appearance coverage.................................................................... 18
Hotline.................................................................................................................... 19
Troubleshooting ............................................................................................. 20
Information............................................................................................................. 20
Troubleshooting guide ..................................................................................... 20
Character table to dial pad mode .................................................................... 21
Warranty .......................................................................................................... 22
Introduction Page 1 FortiFone User Guide
Introduction
This user guide includes information about configuring and using your FON-370i IP phone.
Phone features
• 3.7" display
• 8 programmable keys with lights
• 11 dedicated feature keys
• Full duplex speakerphone
• 2 gigabit ports allow you to share the network connection with your computer
• PoE support eliminates the need for a power adapter
Volume up
and down
Ring or message
indicator
Display Programmable
keys
Mute
DND
Dial pad
Speakerphone
Headset
Voicemail
Menu
Softkeys
Navigation buttons
and OK
Redial
Hold
Transfer
Introduction Page 2 FortiFone User Guide
Display layout
The phone has a 3.7" screen with a 240 x 120 resolution, used to display information to the user.
The bottom line shows choices associated with the four context-sensitive softkeys located just
below the display.
On a 370i phone, the top line displays Date, Time and Status information.
Below is a list of the status icons you will see.
Button Function
Programmable keys — multicolored light keys that can be assigned to engage and
monitor lines, extensions or queues. They can also be programmed as function and
speed dial keys.
Softkeys — softkeys change function based on the state of the phone.
Volume control — adjusts the ring, headset, handset, and speaker volume.
Navigation buttons and OK button
Left — displays the previous page in the configuration menu.
Right — displays the next page in the configuration menu.
Up — displays the call log when the phone is idle.
Down — displays the phone book when the phone is idle.
OK — center button. Selects current item or save value in configuration menu.
Menu — displays the configuration menu.
Voicemail — accesses voicemail and voicemail greetings.
DND — toggles do not disturb on and off.
Headset — toggles the headset on and off.
Transfer — transfers a call.
Hold/retrieve — places or retrieves a call on hold.
Redial — dials the last number dialed.
Mute — mutes and unmutes the microphone during calls.
Speakerphone — toggles the speaker on and off.
New voicemail Ringer is turned off
Do not disturb is enabled Missed calls
DND
Introduction Page 3 FortiFone User Guide
Programmable keys
Programmable keys assigned for line, extension or queue appearances will monitor the status
of those resources.
You can perform the following actions with the programmable keys:
• Pressing an extension appearance key that is available calls the extension.
• Pressing a line appearance key that is available connects you with that line.
• Pressing a line or an extension appearance key in a ringing state answers the call.
• Pressing an appearance key in a hold state picks up the call.
• Pressing an extension appearance key while on a call transfers your call to that extension.
• Pressing the Call Record key to start recording the current call.
Indicator Pattern Status
Off Line/extension/queue available
Solid red Line/extension/queue in use
Flashing green (slow) Line/extension/queue on hold
Flashing red (slow) Do Not Disturb (DND) enabled
Flashing green (fast) Line/extension is ringing
Installation Page 4 FortiFone User Guide
Installation
Attaching the stand
For desktop use
For wall mounting
1. Attach wall mount stand.
2. Mark and drill two 5/16" (7 mm) holes with a vertical separation of 2¾" (7 cm).
3. Insert plastic wall anchors (not included) into the holes. Insert and tighten two screws (not
included), leaving about 1/8" (2.5 mm) exposed.
4. Slide the phone over the screws and ensure the phone is secure. It may be necessary to
remove the phone and tighten or loosen the screws for secure mounting.
Installation Page 5 FortiFone User Guide
5. Remove the handset hook from the phone as shown below (a). Rotate the hook 180° and
re-install (b).
Connecting the phone
1. Connect the handset cord to the handset and the jack onthe phone.
2. Optionally connect an amplified headset to the jack.
3. Connect the INTERNET port to the network with the provided Ethernet cable.
4. Optionally connect your desktop PC to the PC port with an Ethernet cable (not supplied).
5. If the network supports PoE, a power adapter is not required. The phone requires 5.5 W to
function with PoE. If PoE is not supported on the network, connect the power adapter to the
DC5V power jack.
Installation Page 6 FortiFone User Guide
Setting up the phone
For use as an internal extension
The phone supports plug and play installation and will automatically download its configuration
from the FortiVoice system. The phone will display the extension number and name when it has
registered. Phones that have not yet been configured in the FortiVoice system will display No
Service and their MAC address will appear in the MAC selection list in the FortiVoice interface.
Once configured, reboot the phone to download its configuration and register to the system.
For use as an external extension
1. Press the button.
2. Select Settings. Press the Enter softkey.
3. Select Advanced Settings. Press the Enter softkey.
4. Enter 23646 as the password. Press OK.
5. Select Auto Provision. Press the Enter softkey.
6. Enter the IP address or FQDN of the FortiVoice system in the URL field. Press the Save
softkey.
7. A window will appear. Press the OK softkey to provision.
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