Fisher & Paykel DISHDRAWER DD60SHI9 Operating instructions
Troubleshooting
Problem Possible Cause What to Do
Unclean dishes
Wash program unsuitable
for the load.
See your ‘Quick start guide’ for a suitable wash
program, or the soils were too heavily baked on and
dishes may need soaking
Spray arm unable to
rotate.
Ensure no items are obstructing the spray arm path.
Make sure the spray arm is mounted correctly and
free to rotate.
Drawer overloaded/
incorrectly loaded. Refer to the section on loading.
Filter plate/drain filter is
incorrectly inserted. See section ‘User maintenance instructions’.
Detergent put in the wrong
compartment of the
dispenser
Detergent must be placed in the large compartment.
See section ‘Adding detergent’ for information.
Excess food not removed
from dinnerware prior to
loading
Scrape all food scraps off dinnerware prior to
loading.
Unsuitable detergent.
Use detergents suitable for automatic dishwashers.
See section ‘Adding detergent’ for examples of
suitable and unsuitable detergent types.
Not enough detergent.
See section ‘Wash programs and detergent
quantities’ or follow the detergent manufacturer’s
instructions.
Spray arm holes are
blocked. Clean the spray arm.
https://producthelp.fisherpaykel.com/eu/Clean/DishDrawer%E2%84%A2/Integrated_Single/DD60SHI9/User_Guide_DD60SHI…
Updated: Tue, 09 Nov 2021 17:46:20 GMT
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Problem Possible Cause What to Do
Filter plate/drain filter is
blocked Clean the filter plate and drain filter.
Hard water
Increase the rinse aid setting and the amount of
detergent. See section ‘Water hardness and
dishwashing’.
Models with built-in water softener (‘H’ models only):
Increase the water softener setting. See section
‘Water softener’.
Models without built-in water softener: If living in an
area with very hard water, consult a plumber on
installing a household water softener.
Foaming
Wrong type of detergent
used
ONLY use dishwasher detergent. See ‘Adding
detergent’.
Incorrect amount of
detergent.
See section ‘Wash programs and detergent
quantities’ or follow the detergent manufacturer’s
instructions
Too much egg left on
plates.
Rinse off excess egg prior to loading. Increase the
amount of detergent.
Rinse aid setting too high. Decrease the rinse aid setting.
Rinse aid dispenser plug
not closed properly
Ensure that the rinse aid dispenser plug is fully
closed, with its hand grip pointing vertically. See
section ‘Using rinse aid’.
Water leaking
Drain hose disconnected
from waste pipe. Reconnect the drain hose to the waste pipe.
Water inlet hose not
properly connected. Ensure the inlet hose is connected securely
Other leaks.
Turn water and power supplies to the dishwasher
off. Call Customer Care or your Authorised Service
Centre. See your ‘Service and warranty’ booklet for
contact details.
Rinse aid dispenser plug
not closed properly
Ensure that the rinse aid dispenser plug is fully
closed, with its hand grip pointing vertically. See
section ‘Using rinse aid’.
https://producthelp.fisherpaykel.com/eu/Clean/DishDrawer%E2%84%A2/Integrated_Single/DD60SHI9/User_Guide_DD60SHI…
Updated: Tue, 09 Nov 2021 17:46:20 GMT
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Problem Possible Cause What to Do
Dishwasher does not
recognize when I knock on
the door to pause or unlock
it (DD*I models only)
Not knocking hard enough. Ensure you are knocking firmly on the door, rather
than using a light tap.
Door knock sensor is
incorrectly installed or
calibrated.
Contact Customer Care.
Dishwasher is registering
taps and bumps as knocks
and pausing inadvertently
(DD*I models only)
Door knock sensor is
incorrectly installed or
calibrated.
Contact Customer Care.
Drawer will not open (no
beeping, no wash in
progress)
Childlock feature is on. Turn the Childlock off. See your Quickstart guide for
instructions.
Closed drawer auto lock is
on.
Press any button and open drawer within 30
seconds. DD*I models only: Knock once on the
door and open drawer within 30 seconds
Power failure during wash
program
Power outage in your
home or area.
Wait until power resumes, program will restart in
same part of wash program.
Continuous beeping with A/
F code in display (DD*C &
DD*A models only) OR
flashing wash modifier
indicators (DD*I & DD*D
models only)
A fault has occurred Refer to section ‘If there is a fault’.
Intermittent beeping Dishwasher is in pause
mode.
DD*C, DD*A and DD*D models: Close the
dishwasher and press the
button to resume the program. DD*I & DD*D
models: Press
on the control panel then close the drawer to
resume the program.
Dishwasher will not start
Power supply is not
connected. Connect the power supply.
The drawer is not closed
properly Ensure the drawer is firmly closed.
Keylock or Childlock
feature is on.
Turn the Keylock or Childlock off. See your
Quickstart guide for instructions.
https://producthelp.fisherpaykel.com/eu/Clean/DishDrawer%E2%84%A2/Integrated_Single/DD60SHI9/User_Guide_DD60SHI…
Updated: Tue, 09 Nov 2021 17:46:20 GMT
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Problem Possible Cause What to Do
/
button not pressed.
Press the
/
button.
Dishdrawer is in
“Showroom mode”. Contact Customer Care.
Fan noise coming from the
dishwasher after a wash
program has finished
This is normal. The drying
fan continues to run for a
set period of time after a
program has finished to
assist with drying.
No action required. The fan will automatically stop
after the set time is over, or when the drawer is
opened. In some cases, the fan may resume when
the drawer is closed again.
Fan noise starts up when I
close the drawer, even
though I didn’t start a new
wash
This is normal. In some
cases, the drying fan will
run whenever the drawer
is closed for a set period of
time after a program has
finished.
No action required. The fan will automatically stop
after the set time is over
No powdered detergent
dispensed
Detergent dispenser was
wet when loaded.
Clean the dispenser and ensure it is dry before
adding detergent.
The wash program seems to
have finished (the
dishwasher is idle), but the
end of wash beeps haven’t
sounded and the drawer
cannot be opened
The wash program is still
in progress. It is in a ‘quiet’
phase that is needed for
ensuring the best wash
results.
No action required. The program will transition into a
more audible phase after the ‘quiet’ phase is over.
Water pooling on inner rim
of drawer after a wash
This is normal
condensation. Wipe dry.
Water under the drain filter This is normal and needs
no action.
Excess water in the drawer
Drain hose(s) bent or
kinked. Straighten the drain hose(s).
Blocked filters. Clean the filter plate/drain filter. Refer to ’User
maintenance instructions’.
Water marks on the dishes
Rinse aid depleted. Refill the rinse aid dispenser.
Rinse aid setting too low or Increase/turn on the rinse aid setting.
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Updated: Tue, 09 Nov 2021 17:46:20 GMT
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Problem Possible Cause What to Do
off.
Dishwasher overloaded/
incorrectly loaded. Refer to the section on loading.
Drawer interior is stained
Some foods, like tomato
based products, may stain
the inside of the drawer
Pre-rinse dishes before placing in the drawer.
Alternatively, using the Rinse program after adding
the dishes may minimise staining.
Dishes did not dry
Incorrect loading. Ensure the dishes are not nesting together.
Dishes were left in the
drawer for several hours
after a wash.
We recommend unloading the dishes within a few
hours after a wash program has finished, as the
small amount of vapour left after the wash may -
with time - resettle on dishes as condensation. Using
rinse aid or increasing its setting may also help with
drying.
Rinse aid depleted. Refill the rinse aid dispenser.
Rinse aid setting too low. Increase the rinse aid setting.
Normal Eco/Eco program
used. Choose a different wash program.
Items that require a longer
drying time, e.g. plastic
utensils and containers
Some models only: Set the wash program with
Extra dry. (only available on some wash programs).
Program is taking much
longer than usual
Wrong type of detergent
used. Auto recovery
program has been
triggered to stop the
dishwasher overflowing
and to disperse excess
foam.
No action required. Allow the program to finish.
You may need to run your
chosen wash program
again with the correct
detergent if the dishes are
not clean at the end of the
recovery program.
Excessive motor noise No water in the motor
area.
This usually occurs on the first use or when the
dishwasher has not been used for long periods of
time. Pour 3 cups of water into the drawer before
running a wash program.
https://producthelp.fisherpaykel.com/eu/Clean/DishDrawer%E2%84%A2/Integrated_Single/DD60SHI9/User_Guide_DD60SHI…
Updated: Tue, 09 Nov 2021 17:46:20 GMT
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