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2. Product Warranty
2.1 New product warranty
We don’t charge for the inspection, part/s and repair for the product of the company
that has a defect within 12 months from the delivery date and meets the warranty
terms.
If the product defect is not due to human error during its transportation, user may
change to a new unit from the company within 7 days from delivery date.
When the product needs to be sent back to the factory for repair, please send the
whole set, and don’t disassemble the parts. Moreover, please be sure it is completely
packed to avoid damage and causing more loss and defect during the transportation.
The warranty is not available for causes that fall under the following circumstances, for
which the company shall charge for the inspection, part/s and repair according to the
actual condition:
The product or its parts are beyond the warranty period.
Fault or damage is caused by not following the instruction and use environment
described on the operation manual.
The product damage is caused by a force majeure factor (natural disasters, floods,
fire, earthquakes, lightning, typhoon, etc.), human destruction (scratches, dropping,
latch broken, tapping, cracks and punching), human error (using improper voltage,
high-humidity, water leakage, stain, corrosion, loss, improper storage, etc.) and
other abnormal factors.
The damage is caused by the customer or the 3rd party through the installation,
addition, expansion, modification and repair of parts not authorized or certified by
the company.
The volume label information is wrong or unclear, so the product serial number
can’t be confirmed.
2.2 Repair warranty
A 6-month warranty service is provided for the repaired part of the product, during
which the same product can be repaired free of charge in case of the same fault.
