FARONICS DEEP FREEZE ENTERPRISE - INTEGRATING WITH BIGFIX PATCH MANAGER... User manual

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Introduction

Deep Freeze Enterprise integrates seamlessly with most third-party soware management solutions

including BigFix, ZenWorks,Altiris, and others. is white paper addresses how to deploy and manage

Deep Freeze Enterprise through BigFix Patch Manager.

is document assumes that Deep Freeze Enterprise is deployed over a large network with multiple

remote sites that have an Enterprise Console for local administration. It also assumes the Central

Oﬃce is able to reboot workstations into a awed state, make updates, and set the workstations back

into a Frozen state from the BigFix Console.

DeployingDeepFreezeEnterprisewithBigFix

Install the Deep Freeze Conﬁguration Administrator on the same computer as the BigFix Console and

create a set of installation ﬁles (Enterprise Console, Workstation installation ﬁle, and, if necessary, the

Workstation Seed) conﬁgured accordingly to your needs. ose installation ﬁles should already have

conﬁgured passwords, Maintenance Periods, and any other settings the central administration wants

modiﬁed.

Since we are not using the Deep Freeze Enterprise Console to manage the workstations, at least one

password with Command Line privileges (CMD) must be set, because CMD passwords are used to set

the workstations into a awed state before making updates. Another workstation (WKS) password

should be created to allow local administration to make changes in the workstations.Once Deep Freeze

has been deployed, the workstation password(s) must be changed by the local administration so every

site has a unique password.

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Once the installation ﬁles are created, BigFix can be used to deploy them to every remote site.

To deploy Deep Freeze using BigFix, complete the following steps:

1. In the BigFix Enterprise Console, go to Wizards > Windows Soware Distribution, as shown.

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2. e Windows Soware Distribution Wizard appears, as shown below. Specify a name for the

task.

Click Next.

3. In the dialog shown below, specify the location of the workstation installation ﬁle.

Click Next.

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4. Select all platforms that you want to install Deep Freeze on.Since Deep Freeze is not supported

by Windows NT and Windows Server 2003, clear the check boxes. Click Next. If the Deep

Freeze Server version is to be deployed, select Windows Server 2003.

5. Select how to target relevant computers. For this example, None-Target by OS only has been

selected.

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6. Enter the full command line used to perform the Silent Install: DFWks.exe /Install.

Click Next.

7. On the next screen, the text ﬁelds for this task can be customized. If needed, edit the text

ﬁelds and click Next.

8. Click Finish. A password screen is displayed. Enter the password and click OK.

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9. e next screen is used to create a customized Task message. Click OK to continue. e

BigFix Enterprise Console main screen appears, showing the new task.

10. Double-click the Deploy Deep Freeze task. e details are shown on the bottom half of the

screen. Click on the indicated link to start deployment.

11. e Take Action window appears. Select the workstations to install Deep Freeze on.

Although Deep Freeze will not be deployed on any Windows NT or Windows Server 2003,

BigFix can install it on any Windows 2000 Server present on the network.

12. Ensure that any Windows 2000 Servers and remote site administrative workstations are

deselected from the list. Click OK.

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Deep Freeze Enterprise is then deployed to the speciﬁed workstations. ese workstations will later

reboot into a Frozen state.

e workstations must then be conﬁgured to prevent BigFix from generating a diﬀerent entry into its

database every time a Frozen workstation starts up. To do this, complete the following steps:

1. Set BigFix service to start manually in the workstations.

2. From the workstation where the Deep Freeze Enterprise Conﬁguration Administrator is

located, copy the Command Line Control tool (DFC.exe) to all the workstations.

is program is located in C:\WINDOWS\system32.

3. A few lines must be added to the login script to guarantee that the BigFix service doesn’t start

up unless the workstation is in a awed state.

e following is a batch ﬁle to ensure that the BigFix service doesn’t start up unless the workstation is

in a awed state:

@ ECHO OFF

IF EXIST C:\PERSI0.SYS GOTO INSTALLED

GOTO END

:INSTALLED

DFC.EXE get /ISFROZEN

IF ERRORLEVEL 1 GOTO ERROR1

IF ERRORLEVEL 0 Goto ERROR0

:ERROR1

ECHO ERRORLEVEL 1

NET STOP BESCLIENT

GOTO END

:ERROR0

ECHO ERRORLEVEL 0

NET START BESCLIENT

GOTO END

:END

DeployingtheDeepFreezeEnterpriseConsole

Since the Enterprise Console is a stand-alone executable ﬁle, it can be deployed by copying it into

every single remote site administrative workstation. e ﬁrst time the local administrator runs the

Console, a One Time Password (OTP) must be entered in order for the console to be activated. is

OTP must be created using the Conﬁguration Administrator, located in the same workstation as the

BigFix Enterprise Console.

Once the Deep Freeze Enterprise Console is deployed to all administrative workstations throughout all

remote sites, every local administrator should replace the default Deep Freeze workstation password

with one of their own.

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MakingPermanentCongurationChangeswithBigFix

In order to make any permanent conﬁguration changes in the workstations, such as updating critical

patches and/or virus deﬁnitions, Deep Freeze must be disabled by rebooting the workstations into a

awed state. e updates can then be deployed through BigFix or an Enterprise antivirus solution.

One method to accomplish this is by making updates and critical patches strictly during the Maintenance

Period.

Another way is using BigFix to run a batch ﬁle to set the workstations into a awed state and, aer the

updates have been installed, another batch ﬁle to return them to a Frozen state.

e command used to reboot the workstations into a awed state is: DFC password /BOOTTHAWED.

e command used to reboot the workstations into a Frozen state is: DFC password /BOOTFROZEN.

e Command Line Control tool (DFC.exe) must be in all workstations for the batch ﬁle to work.

If the Command Line Control was not copied to the workstations, then the steps to set workstations

into a awed state are very similar to those in the deployment process.

CreatingTasksinBigFix

To create a task with BigFix, complete the following steps:

1. Open the BigFix Enterprise Suite and start the Windows Soware Distribution Wizard. Name

the task Reboot awed.

2. Follow the steps until the Choose the source of the package to be deployed to the BES Client

computers window appears, as shown below.

3. Click Browse and locate the DFC.exe ﬁle. It is located on the same workstation where the

Conﬁguration Administrator was installed.

4. Continue to follow the prompts until the ﬁeld Enter the full command line to use to execute the

installer. Type in DFC password /BOOTTHAWED.

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To create the task that sets the workstations into a Frozen state, the above steps must be completed

again, using the command to restore Deep Freeze’s protection, which is DFC password /BOOTFROZEN.

Name that task Reboot Frozen. It is important to remember that the password used here is the one set

up with Command Line rights.

e reason for using the BigFix Soware Distribution Wizard, instead of running a regular batch ﬁle

to set the workstations into a awed or Frozen state, is that the DFC.exe ﬁle is not present anywhere

except the central oﬃce’s administrative workstation. erefore, the ﬁle has to be pushed and executed.

Since BigFix is not actually installing it, no trace of the program is le behind.

DeployingCriticalUpdatesandVirusDenitions

All workstations are set up with the same Maintenance Period so updates can be performed during

that time frame. To push down patches at a diﬀerent time, complete the following steps:

1. Open the BigFix Enterprise Console.

2. Reboot the desired workstations into a awed state by performing the Reboot awed task.

3. Wait approximately 10 to 15 minutes to give all the workstations enough time to restart.

4. Perform the updates as usual.

5. Reboot the workstations into a Frozen state by performing the Reboot Frozen task.

e workstations are then updated and protected by Deep Freeze.

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