FARONICS ANTI-VIRUS User manual

Power Save, Faronics System Proﬁler, and WINSelect are trademarks and/or registered trademarks of Faronics Corporation.

All other company and product names are trademarks of their respective owners.

www.faronics.comIntelligent Solutions for ABSOLUTE Control

Tel: +1-604-637-3333 ∙ Fax: +1-604-637-8188Tel: 1-800-943-6422 ∙ Fax: 1-800-943-6488

Faronics Anti-Virus & Deep Freeze and

Glenpool Public Schools

November 10th, 2010

2Case Study

Faronics Anti-Virus & Deep Freeze and Glenpool Public Schools

About Glenpool Public Schools

Glenpool Public Schools is a combined elementary and secondary school district located in

Glenpool, OK, in the Tulsa County region. e district hosts approximately 2,100 students and 200

teachers and operates in an all-Windows environment.

Problems They Faced

Malware infections were incessant at Glenpool Public Schools, primarily as a result of online

research and downloads conducted by teachers. e problems were so overwhelming for the district

that the IT team spent the majority of their time troubleshooting computers.

“90% of our IT support tickets revolved around viruses or anomalies with soware and system

performance,” says Greg Atkins, Director of Technology. e IT department oen battled advanced

malware that modiﬁed the operating system ﬁles so they performed not only their usual function,

but also served hackers who were looking to locate and steal information. is type of stealthy

malware was extremely challenging to ﬁnd, diagnose, and troubleshoot, and took a disproportionate

amount of IT’s time.

Rogue anti-virus programs were also a persistent threat. In one instance, a teacher was browsing

the web when a rogue anti-virus program convinced the teacher to purchase the program to ensure

malware protection for a threat that was supposedly infecting her computer. In another example,

a teacher’s computer became infected when a downloaded PDF was hyperlinked to an infected

website. Atkins and his team required a solid solution to help protect teacher and student computers

from malware threats that came via email, web, and USB ﬂash drives.

Finally, the IT department was troubled by

the lack of consistency among the computers’

soware and conﬁguration. It oen took a few

hours to rebuild a machine, resulting in even

more lost productivity for both staﬀ and the IT

department.

A Solution That Worked

Glenpool Public Schools turned to a layered security approach, using Faronics Anti-Virus and

Faronics Deep Freeze. Faronics Anti-Virus thwarts all the incoming malware threats throughout

the day to ensure run-time protection, while Deep Freeze ensures complete system consistency by

returning computers back to their original state with a simple reboot.

e IT team has designed a schedule to protect their network throughout the day. Between 4pm and

6pm each day (depending on the time of year), Atkins and his team uses the centralized scheduling

capabilities of Faronics Core to power oﬀ all the computers to save energy. anks to Faronics

Deep Freeze, when the computers are automatically booted up in the morning, they are returned

When we implemented

Faronics Deep Freeze

and Faronics Anti-Virus,

90% of our IT support

tickets decreased

instantaneously.

3Case Study

to their original conﬁguration and wiped clean of any

unauthorized system changes. Also in the morning, a

quick Faronics Anti-Virus scan is performed to ensure

any malware is eliminated. A deep scan is performed

as an extra precaution for any computers that are

frequently infected.

Greg and his team were delighted to discover Faronics

Anti-Virus was detecting much more malware than

any competing anti-virus solutions that had failed to

protect the district’s computers in the past.

Glenpool Public Schools switched from their previous

anti-virus solution to Faronics Anti-Virus for three

reasons:

1. It is the only anti-virus solution that allows anti-

virus deﬁnition ﬁles to remain updated even on a

Frozen (protected by Deep Freeze) machine.

2. Faronics Anti-Virus is more eﬀective in catching

malware threats than other competing anti-virus

solutions that Glenpool had previously used.

3. Faronics Anti-Virus has a better performance and lighter footprint.

“Faronics Anti-Virus and Faronics Deep Freeze are excellent complementary products to help keep

your machines in tip-top shape,” says Atkins.

“Layered security is a no-brainer with the number of threats looming around,” says Atkins. “When

we implemented Faronics Deep Freeze and Faronics

Anti-Virus, 90% of our IT support tickets decreased

instantaneously”. e district’s remaining support

tickets revolve strictly around hardware failure and

conﬁguration changes, or additional installations of

soware.

e IT team has now deployed Deep Freeze for all

staﬀ and student computers, and is in the process of rolling out Faronics Anti-Virus for the teacher

computers. Both Faronics Anti-Virus and Faronics Deep Freeze are managed through the central

enterprise management system called Faronics Core. “Faronics Core is a handy tool to manage

your entire network since it allows you to conduct on-demand virus scans, updates, shut down and

reboot computers remotely” said Atkins.

Faronics Core also allows the IT team to run on-demand anti-virus reports to prove the ROI of

the solution. “If someone questions the eﬀectiveness of Faronics Anti-Virus, it is extremely easy

Industry:

• Education

Problems:

• Incessant malware threats

• 90% of IT support tickets

revolved around viruses and

system performance

• Rogue anti-virus programs

Beneﬁts:

• Eﬀective and eﬃcient protection

against malware

• Improved system performance

Layered security is a

no-brainer with the

number of threats

looming around.

4Case Study

to highlight its value through workstation scan result reports which showcase what malware was

blocked and at what time for each machine,” said Atkins.

e IT department also discovered they can proactively protect all computers in their network

thanks to these reports. “With a click of a button, we can scan all our machines and keep them

protected at all times.” e IT team has discovered this ﬂexibility and control very useful in

increasing their productivity and keeping their network of computers healthy and secure. e

use of a single management console for both Faronics Anti-Virus and Deep Freeze has further

simpliﬁed things for the IT team.

Along with the drastic reduction in support tickets, the IT team can now focus on other critical

IT projects instead of spending the majority of their days chasing viruses and conﬁguration issues,

leaving Atkins very happy. “I keep recommending Faronics to other districts that report the same

issues we were facing before we implemented Faronics Deep Freeze and Faronics Anti-Virus”.

Faronics’ solutions help organizations increase the productivity of existing IT investments and

lower IT operating costs. In today’s economic climate of increasingly tightened budgets, continuous

market pressure, and more work to do than time available, this is critical. Incorporated in 1996,

Faronics has oﬃces in the USA, Canada, and the UK, as well as a global network of channel

partners. Our solutions are deployed in over 150 countries worldwide, and are helping more than

30,000 customers.

Address:USA Europe

2411 Old Crow Canyon Road, Suite 170 Siena Court, e Broadway

San Ramon, CA 94583 USA Maidenhead, Berkshire, SL6 1NJ UK

Phone:800-943-6422 Phone:+44-1628-509008

Fax:800-943-6488 Fax:+44-1628-509118

Email:eurosales@faronics.com

Canada & International

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Vancouver, BC V7Y 1G5 Canada

Phone:+1-604-637-3333

Fax:+1-604-637-8188

Web:www.faronics.com

Email:sales@faronics.com

Hours:7:00am to 5:00pm (Paciﬁc Time)

is publication may not be downloaded, displayed, printed, or reproduced other than for non-

commercial individual reference or private use within your/an organization. All copyright

and other proprietary notices must be retained. No license to publish, communicate, modify,

commercialize or alter this document is granted. For reproduction or use of this publication

beyond this limited license, permission must be sought from the publisher.

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