Ericsson Dialog 4224 Operator User manual

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Dialog 4224 Operator / Dialog 3214

BusinessPhone Communication Platform

User Guide

Dialog4224En.book Page 1 Tuesday, August 24, 2004 5:40 PM

BusinessPhone – Dialog 4224 Operator / Dialog 32142

EN/LZTBS 170 340 R1A

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3BusinessPhone – Dialog 4224 Operator / Dialog 3214

Table of Contents

page

Welcome .......................................................... 4

Description ....................................................... 6

Attendance .................................................... 19

Incoming Calls ............................................... 21

Outgoing Calls ............................................... 23

Phone Book ................................................... 36

During Calls .................................................... 37

Call Ordering .................................................. 44

Call Metering .................................................. 47

Call Forwarding .............................................. 56

Absence Information ...................................... 59

Messages ...................................................... 64

Security .......................................................... 75

Group Features .............................................. 78

ISDN Facilities ................................................ 83

Other Useful Features ..................................... 88

Write Text ....................................................... 94

Settings .......................................................... 95

Accessories ................................................. 105

Useful Hints .................................................. 112

Installation .................................................... 113

Glossary ....................................................... 124

Index ............................................................ 128

Dialog4224En.book Page 3 Tuesday, August 24, 2004 5:40 PM

Welcome

BusinessPhone – Dialog 4224 Operator / Dialog 32144

Welcome

Welcome to the User Guide for the Dialog 4224 Operator /

Dialog 3214 in the BusinessPhone Communication Platform from

Ericsson. The BusinessPhone Communication Platform consists of

BusinessPhone Compact, BusinessPhone 50,

BusinessPhone 128i and BusinessPhone 250.

The features described in this User Guide are related to version 7.0

or higher of the BusinessPhone Communication Platform. Some

might not work in earlier versions of the system and/or might be

protected by a licensethat has to be bought separately.

The User Guide describes the facilities of the BusinessPhone

Communication Platform and the Dialog 4224 Operator /

Dialog 3214 with a default programming. There may be some

differences in the way your phone is programmed. Please consult

your system administrator if you need further information.

This guide will demonstrate how the Operator’s Console helps

operators handle the functions of the BusinessPhone

Communication Platform. The Dual-Function keys allow two

functions to be combined on the same keys.

The latest version of this User Guide can also be downloaded from:

http://www.ericsson.com/enterprise/

Note: Dialog 4224 Operator / Dialog 3214 is a system

telephone, i.e. it can only be used for an Ericsson private

branch exchange that supports this type of telephone.

Dialog4224En.book Page 4 Tuesday, August 24, 2004 5:40 PM

5BusinessPhone – Dialog 4224 Operator / Dialog 3214

Welcome

stored in retrieval systems, or transmitted in any form or by any

means, electronic, mechanical, photocopying, recording or

otherwise, without prior written permission of the publisher except

in accordance with the following terms.

If this publication is made available on Ericsson media, Ericsson

gives its consent to downloading and printing copies of the content

provided in this file only for private use and not for redistribution. No

parts of this publication may be subject to alteration, modification

or commercial use. Ericsson will not be liable for any damages

arising from use of an illegal modified or altered publication.

Warranty

ERICSSON MAKES NO WARRANTY OF ANY KIND WITH

REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED

TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND

FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be

liable for errors contained herein nor for incidental or consequential

damages in connection with the furnishing, performance or use of

this material.

Declaration of Conformity

Hereby, Ericsson Enterprise AB, S-131 89 Stockholm, declares

that this telephone is in conformity with the essential requirements

and other relevant provisions of the R&TTE directive 1999/5/EC.

Details to be found at: http://www.ericsson.com/sdoc

Dialog4224En.book Page 5 Tuesday, August 24, 2004 5:40 PM

Description

BusinessPhone – Dialog 4224 Operator / Dialog 32146

Description

Dialog 4224 Operator

19 19

15 16

Dialog4224En.book Page 6 Tuesday, August 24, 2004 5:40 PM

7BusinessPhone – Dialog 4224 Operator / Dialog 3214

Description

1Display

5x40 characters. See section “Display info” on page 14.

2 Menu Function keys

The functions depend on the traffic state and will be shown on the

last line of the display. When you are requested to (see display),

press the required key to access the function.

3 2nd

Key for access to secondary key functions (These functions are

stated on the second line of the corresponding key).

4 Message

To send and receive messages. See section “Messages” on

page 64.

5 Info

To enter information. See section “Absence Information” on

page 59.

6 Dual-Function programmable keys

Storing numbers, program functions. See section “Settings” on

page 95.

7 Clear key left / Clear key right

To disconnect the left or right call, see section “Incoming Calls” on

page 21.

8 Speech left / Speech right

To have speech connection with the left or right displayed caller.

Also used to intrude on a busy extension. See sections “Incoming

Calls” on page 21 and “Outgoing Calls” on page 23.

9 Off Duty

Sets the console in Off Duty state. See section “Attendance” on

page 19.

10 Monitor

To monitor a call on hold. See sections “Supervise long distance

calls” on page 32 and “Individual Hold and monitor” on page 41.

11 Loop 1 / 2 / 3

To put calls on hold or camp-on calls. See sections “Outgoing

Calls” on page 23 and “During Calls” on page 37.

12 Notify

To reserve an extension or external line when you receive busy

extension or external line. See section “Outgoing Calls” on

page 23.

Dialog4224En.book Page 7 Tuesday, August 24, 2004 5:40 PM

Description

BusinessPhone – Dialog 4224 Operator / Dialog 32148

13 Mute

To switch the microphone on or off. See section “During Calls” on

page 37.

14 Loudspeaker on/off

To switch the loudspeaker on or off. See section “During Calls” on

page 37.

15 Headset key

See section “Headset - Dialog 4224 Operator” on page 107.

16 Answer/Extend / Enter

a. To answer/extend calls. See sections “Incoming Calls” on

page 21, “Outgoing Calls” on page 23, “Call Metering” on

page 47, “Group Features” on page 78 and “Other Useful

Features” on page 88.

b. To enter/select information. See sections “Attendance” on

page 19 and “Messages” on page 64.

17 Volume control

To adjust the volume. Also space/backspace in writing mode. See

sections “Settings” on page 95 and “Write Text” on page 94.

18 Microphone

19 Optional key panel

17 Dual-Function programmable keys per key panel.

Four panels can be connected.

Note: Use only optional key panels of type DBY 419 01.

20 Loudspeaker

21 Handset with hearing aid function

Please note: The handset may attract and retain small

metal objects in the earcap region.

Dialog4224En.book Page 8 Tuesday, August 24, 2004 5:40 PM

9BusinessPhone – Dialog 4224 Operator / Dialog 3214

Description

Dialog 3214

1Display

5x40 characters. See section “Display info” on page 14.

2 Menu Function keys

The functions depend on the traffic state and will be shown on the

last line of the display. When you are requested to (see display),

press the required key to access the function.

3 2nd

Key for access to secondary key functions (These functions are

stated on the second line of the corresponding key).

4 Message

To send and receive messages. See section “Messages” on

page 64.

16 17

18 19 19 19 19

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Description

BusinessPhone – Dialog 4224 Operator / Dialog 321410

5 Info

Enter information. See section “Absence Information” on page 59.

6 Dual-Function programmable keys (A-C)

Storing numbers, program functions. See section “Settings” on

page 95.

7 Dual-Function programmable key (B) / Headset key

a. Storing numbers and program functions.

b. The Headset function is only available with option unit

(DBY 410 02) installed. The Headset key is programmed by the

system administrator. See section “Accessories” on page 105.

8 Clear key left / Clear key right

To disconnect the left or right call, see section “Incoming Calls” on

page 21.

9 Speech left / Speech right

To have speech connection with the left or right displayed caller.

Also used to intrude on a busy extension. See sections “Incoming

Calls” on page 21 and “Outgoing Calls” on page 23.

10 Off Duty

Sets the console in Off Duty state. See section “Attendance” on

page 19.

11 Monitor

To monitor a call on hold. See sections “Supervise long distance

calls” on page 32 and “Individual Hold and monitor” on page 41.

12 Loop 1 / 2 / 3

To put calls on hold or camp-on calls. See sections “Outgoing

Calls” on page 23 and “During Calls” on page 37.

13 Notify

To reserve an extension or external line when you receive busy

extension or external line. See section “Outgoing Calls” on

page 23.

14 Volume control

To adjust the volume. Also space/backspace in writing mode. See

sections “Settings” on page 95 and “Write Text” on page 94.

15 Mute

To switch the microphone on or off. See section “During Calls” on

page 37.

16 Loudspeaker on/off

To switch the loudspeaker on or off. See section “During Calls” on

page 37.

Dialog4224En.book Page 10 Tuesday, August 24, 2004 5:40 PM

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