Epson TM-H2000 Installation and operation manual

TM-H2000 Product Information Guide

What’s in the Box ........................................................................................................................... 1

Accessories..................................................................................................................................... 1

Printer Specifications ...................................................................................................................... 1

Media .............................................................................................................................................. 2

Reliability......................................................................................................................................... 2

Safety.............................................................................................................................................. 2

Dimensions ..................................................................................................................................... 2

Dip Switches................................................................................................................................... 2

Control Panel................................................................................................................................... 3

Loading Paper ................................................................................................................................. 4

Installing a Ribbon........................................................................................................................... 4

Testing the Printer .......................................................................................................................... 4

Removing a Paper Jam................................................................................................................... 5

Related Documentation .................................................................................................................. 5

EPSON TM-H2000

6/12 EPSON TM-H2000 - 1

What’s in the Box

❏Printer

❏User’s Manual

❏Small thermal paper roll (for operational testing)

❏Power supply and AC cable (Energy Star models only)

❏Cable connector cover

❏Power switch cover

❏ERC-43B (endorsement ribbon)

Accessories

Printer Specifications

Printing

Print methods: receipt: thermal line printing

slip (endorsement): serial impact dot

matrix

Receipt Section

Dot density: 203 dpi × 203 dpi

(dpi = dots per inch [25.4 mm])

Print width: 2.83" (72 mm), 576 dots (3.15" paper)

2.1" (52.5 mm), 420 dots (2.28" paper)

Characters per line: font A: 48, font B: 64 (3.15" paper)

font A: 35, font B: 46 (2.28" paper)

Print direction: unidirectional with friction feed

Print speed: 10.2"/sec. (260 mm/sec.) maximum

Paper feed speed: approx. 7.9"/sec. [200 mm/sec.]

(continuous paper feed)

Power switch

Roll paper cover

Receipt unit

Manual cutter

Front cover

Control panel

(Power) LED

Error LED

Paper LED

Feed button

Slip LED

Release button

Drawer kick-out

Power supply

Serial

Parallel

USB interface

Ethernet

Interface

Customer display

Option Model Part Number

AC adapter (with AC cable) PS-180 C825343

AC adapter (without AC cable) PS-180 C825341

AC cable AC CABLE 205498100

Interface boards UB series see price sheet

Epson customer display series DM-D see price sheet

58 mm paper guide PG-58II C32C814622

Endorsement ribbon ERC-43(B) ERC-43(B)

Franker cartridge EFC-02 A43S020479

EPSON TM-H2000

2 - EPSON TM-H2000 6/12

Character sets: alphanumeric: 95 characters;

international: 37 characters;

extended graphics: 128 × 11 pages

(including a space page)

Slip/Endorsement Section

Head wire matrix: 9-pin vertical; 1/72" wire pitch

Print width: 2.80" (71.2mm) max

Characters per line: font A: 25; font B: 33;

endorsement font: 40

Printing direction: Bidirectional, minimum distance printing

Print speed: Approx 4.0 lps (40-column, 21.1 cpi

with normal head energizing)

Character sets: alphanumeric: 95 characters;

international: 37 characters;

extended graphics: 128 × 12 pages

(including a space page)

Interfaces

Built-in: USB 2.0 Full-speed

Optional: serial, parallel, USB, Ethernet, and

wireless

Media

Roll Paper

Paper type: thermal roll paper

Paper size: 58mm or 80 mm wide

Slip Paper

Paper type: normal, pressure-sensitive, or carbon copy

paper

Paper size: 2.68 to 9.06" (W) × 2.68 to 11.69" (L)

[68 to 230 mm (W) × 68 to 297 mm (L)]

Minimum

paper size: 2.68 × 5.98" (68 × 152 mm)

Sheets: 3 parts maximum

Total thickness: 0.0035 to 0.0122" (0.09 to 0.31 mm)

Reliability

Receipt Printer

Print head life: 150 million pulses, 150 km

Mechanism: 20 million lines

Autocutter: 2 million cuts

MTBF: 360,000 hours

MCBF: 96 million lines

Endorsement Printer

Print head life: 200 million characters

MTBF: 180,000 hours

MCBF: 65 million lines

Safety

EMI: FCC part15B Subpart B Class A

CAN/CSA-CEI/IEC CISPR 22 Class A

Safety Standards: UL60950-1

CAN/CSA C22.2 No.60950-1

(Tested using the PS-180.)

Dimensions

(H × W × D): 7.13" × 6.30" × 10.94"

(181 mm × 160 mm × 278 mm)

Weight: approx. 8.82 lb (4.0 kg)

Dip Switches

Serial Interface

Bank 1 Function ON OFF

1 Data reception error Ignored Prints “?”

2 Receive buffer capacity 45 bytes 4 KB

3 Handshaking XON/XOFF DTR/DSR

4 Word length 7 bits 8 bits

5 Parity check Yes No

6 Parity selection Even Odd

7 and 8 Transmission speed See table below

EPSON TM-H2000

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Parallel Interface

Control Panel

LEDs

(Power)

On when the power is on.

Note: Turn off the product before opening any covers.

Error

Steadily on when the printer is offline. See if a cover is open.

Blinking if there is an error. Turn the printer off for a few

seconds, then turn the printer back on. If still blinking,

contact a dealer or qualified service person.

Paper

Comes on when roll paper is low or out. Flashes when the

product is performing a self-test.

Slip

Blinks when the printer is ready to receive slip paper. Steadily

on during printing of a slip, and blinks again when slip paper

should be removed.

Buttons

Feed

Pressing this button once feeds paper by one line. Holding

this button down feeds paper continuously.

Release

Pressing this button releases slip paper or starts a slip paper

self-test.

Transmission speed Switch 1-7 Switch 1-8

4800 ON ON

9600 OFF ON

19200 ON OFF

38400 OFF OFF

Bank 2 Function ON OFF

1 Handshaking (BUSY) Receive buffer

full

Offline or

receive buffer

full

2 Customer display (DM-D)

connection

Connected Not connected

3 and 4 Print density See table below

5 and 6 Reserved Set to OFF (Do not change.)

7 I/F pin 6 reset Enabled Disabled

8 I/F pin 25 reset Enabled Disabled

Level Function Switch 2-3 Switch 2-4

1 Standard OFF OFF

2Medium ON OFF

3 Dark OFF ON

Bank 1 Function ON OFF

1 Auto line feed Always enabled Always disabled

2 Receive buffer capacity 45 bytes 4 KB

3 — 8 Reserved Set to OFF (Do not change.)

Bank 2 Function ON OFF

1 Handshaking (BUSY) Receive buffer

full

Offline or

receive buffer

full

2 Reserved Set to OFF (Do not change.)

3 and 4 Print density See table below

5 — 7 Reserved Set to OFF (Do not change.)

8 I/F pin 31 reset Set to ON (Do not change.)

Level Function Switch 2-3 Switch 2-4

1 Standard OFF OFF

2Medium ON OFF

3 Dark OFF ON

EPSON TM-H2000

4 - EPSON TM-H2000 6/12

Loading Paper

Receipt Section

Caution: To avoid injury, do not touch any part of the printer other

than the roll paper when the cover is open.

Note: Do not open the paper roll cover when the printer is printing or

feeding paper. Only use paper that meets specifications, and do not

use rolls that have the paper glued onto the core.

1. Be sure the printer is not receiving data, then open the roll

paper cover by lifting the two tabs on the roll paper cover

and pushing the cover back.

2. Remove the used roll paper core, if there is one, and insert

the roll paper in the direction shown below.

3. Pull out some paper, and close the roll paper cover.

4. Tear off the extra paper using the manual cutter.

Slip Section

When inserting slip paper, be sure that the right side of the

paper is against the right side of the paper guide as shown

below.

Installing a Ribbon

Note: Be sure to turn on the power before installing the ribbon.

1. Unpack the ribbon and turn the knob on the ribbon in the

direction marked on the ribbon to remove any slack.

2. Turn the printer on.

3. Open the printer’s front cover using the tabs on each side of

the cover.

4. Remove the old ribbon, if this is one.

5. Insert the new ribbon until it clicks into place.

6. Close the printer’s front cover.

Testing the Printer

Receipt Section

Follow the steps below to perform a self-test on roll paper:

1. Make sure the printer is off and all the covers are closed.

2. Press and hold the Feed button and turn on the printer. The

printer prints its status and the Paper LED begins flashing.

3. To continue the self-test, press the Feed button.

The self test is complete when *** completed *** is printed.

Slip Section

Follow the steps below to perform a self-test on roll paper:

1. Make sure the printer is off and all the covers are closed.

2. Press and hold the Release button and turn on the printer.

3. When the Slip LED begins flashing, insert a slip.

The self test is complete when *** completed *** is printed.

EPSON TM-H2000

6/12 EPSON TM-H2000 - 5

Removing a Paper Jam

Receipt Section

Caution: Do not touch the thermal head, because it can be very hot

after printing. Let it cool before you remove the jammed paper.

1. Turn off the printer.

2. open the roll paper cover by lifting the two tabs on the roll

paper cover and pushing the cover back.

3. Remove the jammed paper.

4. Close the roll paper cover.

Slip Section

1. Turn off the printer.

2. Open the printer’s front cover using the tabs on each side of

the cover.

3. Open the franking unit using the lever at the right of the

franking unit.

4. Remove the jammed paper.

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