Epson PLQ-20 User manual

24-pin Dot Matrix Printer

system, or transmitted in any form or by any means, electronic, mechanical, photocopying,

recording, or otherwise, without the prior written permission of Seiko Epson Corporation.

The information contained herein is designed only for use with this Epson printer. Epson is

not responsible for any use of this information as applied to other printers.

Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this

product or third parties for damages, losses, costs, or expenses incurred by the purchaser or

third parties as a result of: accident, misuse, or abuse of this product or unauthorized

modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly

comply with Seiko Epson Corporation’s operating and maintenance instructions.

Seiko Epson Corporation shall not be liable for any damages or problems arising from the

use of any options or any consumable products other than those designated as Original Epson

Products or Epson Approved Products by Seiko Epson Corporation.

EPSON and EPSON ESC/P are registered trademarks of Seiko Epson Corporation.

Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

IBM is a registered trademark of International Business Machines Corporation.

General Notice: Other product names used herein are for identification purposes only and may be

trademarks of their respective owners. Epson disclaims any and all rights in those marks.

Reference Guide

NPD0748-00

Contents

Chapter 1 SettingupthePrinter

UnpackingthePrinter...................................... 7

Removetheprotectivematerials ........................ 7

AssemblingthePrinter..................................... 8

ConnectingthePrintertoYourComputer.................... 12

Connectingtheprinter................................ 12

PlugginginthePrinter................................ 13

InstallingthePrinterSoftware.............................. 13

Installing the software in Windows XP, Me, or 2000. . . .... 13

Installing the software in Windows 98

orWindowsNT4.0 ................................ 14

ForDOSprograms................................... 18

Chapter 2 Safety Instructions

Warnings,Cautions,andNotes............................. 20

HotPartsCautionSymbol ................................. 20

ImportantSafetyInstructions............................... 20

Chapter 3 Paper Handling

LoadingPassbooks ....................................... 28

LoadingSingleSheets..................................... 29

Adjustingthetop-of-formposition.......................... 31

Adjustingtheprintingstartposition......................... 33

Chapter 4 Printer Software

AboutYourPrinterSoftware............................... 36

UsingthePrinterDriverwithWindowsMeand98............ 36

Accessing the printer driver from Windows applications . . 37

AccessingtheprinterdriverfromtheStartmenu......... 39

Changingtheprinterdriversettings.................... 40

Using the Printer Driver with Windows XP, 2000,

andWindowsNT4.0 ................................... 41

Accessing the printer driver from Windows applications . . 42

AccessingtheprinterdriverfromtheStartmenu......... 44

Changingtheprinterdriversettings.................... 46

PrinterDriverSettingsOverview........................... 47

UsingEPSONStatusMonitor3............................. 49

SettingupEPSONStatusMonitor3..................... 50

AccessingEPSONStatusMonitor3..................... 51

SettingUpYourPrinteronaNetwork....................... 52

Sharingtheprinter................................... 52

Settingupyourprinterasasharedprinter............... 54

Settingfortheclients ................................. 58

InstallingtheprinterdriverfromtheCD-ROM........... 65

CancelingPrinting........................................ 67

UninstallingthePrinterSoftware........................... 68

Uninstalling the printer driver

andEPSONStatusMonitor3........................ 68

Chapter 5 Control Panel

ButtonsandLights........................................ 74

Functionsauxiliary................................... 77

CompressPrintingMode.................................. 79

AboutYourPrinter’sDefaultSettings ....................... 79

Understandingdefaultsettings ........................ 80

Changingdefaultsettings............................. 94

AligningVerticalLinesinYourPrintout..................... 96

Chapter 6 Problem Solver

DiagnosingtheProblem................................... 99

Usingtheerrorindicators............................. 99

EPSONStatusMonitor3............................. 102

PrintingaSelf-Test.................................. 102

PrintingHexDump ................................. 103

ProblemsandSolutions .................................. 105

Powersupplyproblems.............................. 106

Paperloadingorfeedingproblems.................... 107

Printingpositionproblems........................... 108

Printingorprintoutqualityproblems.................. 109

Networkproblems.................................. 114

CorrectingUSBProblems................................. 115

ClearingPaperJams ..................................... 119

ContactingCustomerSupport............................. 120

ForusersinNorthAmerica........................... 121

ForusersinAustralia................................ 122

ForusersinSingapore............................... 124

ForusersinThailand................................ 124

ForusersinIndonesia ............................... 125

ForusersinHongKong.............................. 126

ForusersinMalaysia................................ 127

ForusersinIndia ................................... 128

ForusersinthePhilippines........................... 130

Chapter 7 Options and Consumables

RibbonCartridge........................................ 132

GenuineEpsonribboncartridge....................... 132

Replacingtheribboncartridge........................ 132

RollPaperHolder ....................................... 138

Assemblingtherollpaperholder...................... 138

Installingtherollpaperholder........................ 139

Loadingrollpaper .................................. 140

Removingrollpaper................................. 143

PrintServer............................................. 143

Others.................................................. 144

Appendix A Product Information

PrinterandRibbonCartridgeParts......................... 146

Printerparts........................................ 146

Ribboncartridgeparts............................... 147

PrinterSpecifications..................................... 148

Mechanical......................................... 148

Electronic.......................................... 150

Electrical........................................... 155

Environmental...................................... 156

Paper.............................................. 156

Magnetic stripe reader/writer

(horizontallyinstalledonly)........................ 156

CommandLists ......................................... 168

StandardsandApprovals................................. 169

CleaningthePrinter...................................... 170

TransportingthePrinter.................................. 171

Glossary

Index

Chapter 1 Setting up the Printer 6

Chapter 1

Setting up the Printer

UnpackingthePrinter...................................... 7

Removetheprotectivematerials ........................ 7

AssemblingthePrinter..................................... 8

ConnectingthePrintertoYourComputer.................... 12

Connectingtheprinter................................ 12

PlugginginthePrinter................................ 13

InstallingthePrinterSoftware.............................. 13

Installing the software in Windows XP, Me, or 2000. . . .... 13

Installing the software in Windows 98

orWindowsNT4.0 ................................ 14

ForDOSprograms................................... 18

Chapter 1 Setting up the Printer 7

Unpacking the Printer

These items are included in the box with your printer.

Remove the protective materials

Follow the directions written on the cardboard box to remove the

protective materials.

Save all packing and protective materials in case you need to ship

the printer in the future.

power code

printer

ribboncartridgeUser’sGuide

Chapter 1 Setting up the Printer 8

Assembling the Printer

1. Make sure the printer is turned off and unplugged.

2. Hold both sides of the printer cover and move it upward to

open it.

3. Push the release lever to move the upper mechanism forward.

Make sure that you push the lever until it clicks.

Chapter 1 Setting up the Printer 9

4. Slide the print head to the middle of the printer by hand.

5. Remove the ribbon cartridge from the package.

6. Place the plastic hooks on the ribbon cartridge into the slots

of the printer. Then press both sides of the cartridge until it

clicks into place.

Chapter 1 Setting up the Printer 10

7. Hold both sides of the ribbon guide and pull it down until it

is out of the cartridge.

8. Put the ribbon guide at the bottom of the print head and push

it up until it clicks into place.

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