Epson EPL-6000 Dimensions

EPSON

EPSON AMERICA, INC.

Product Support Bulletin

Subject:

Laser & Non-Impact Printer Error Codes

Date: 4/3/91

PSB No: P-0077

Page(s): 1 of 11

Originator: JV

Epson printers issue beep tones and/or displays error codes when certain error

conditions exist. Those beeps or codes can assist you in locating and repairing

customer’s printers. The following error codes are listed by product name.

EPl-4000 Display Codes

(blinking)

*-)

YY (blinking)

*--)

YY (blinking)

E9 (blinking)

E0 (blinking)

Paper End (out) detected

Cover open

Ink low

Ink End (out)

Paper jam

Heater error (broken heater wire)

Contact error (heater fan or thermistor contact)

CO34 DVR board error

CO34 Main board software Error I

(YY will be a number from 66(H) to 7D(H))

CO34 Main board software Error II

(YY will be a number from 02(H) to XB(H))

Board contact error, CO34 Main board hardware

(YY will be one of the following numbers: 80,81,84,85,

86,87,8A, 8C)

CO34 Main board hardware error

Abnormal voltage

Buffer overflow for fonts

PSB No: P-0077

Page: 2 of 11

EPl-4000 cont.

Buffer overflow for graphics

Card error

Paper size error

Lr Release lever error

Envelope lever error

Data processing

Depress the Form Feed button

EPL=6000/ActionLaser/ActionLaser+ LCD Codes

CHANGE DRUM

The drum needs to be changed. The drum cartridge may

not be installed, the cartridge may not be installed

properly or the cartridge may be defective.

COVER OPEN

Printer cover is open

CPU ERROR

Printer’s CPU has made a calculation error

ERROR 10

Program ROM error

ERROR 11

Font cartridge or identity cartridge checksum error

ERROR 12 RAM error

ERROR 20

Memory overflow

ERROR 21

Print overrun error

ERROR 22

Receive

buffer overflow

ERROR 30

Memory error

ERROR 31

Scanner error

ERROR 32

Heater (Heat Roller Unit) error

PSB No: P-0077

Page: 3 of 11

EPL-6000 cont.

ERROR 33

ERROR 40

FONT CARD ERROR

INSERTION ERROR

PAPER EMPTY

PAPER JAM

PAPER SIZE ERROR

PS CHANGE

Thermistor error

Parity / Framing error

Font cartridge is bad (or is not inserted) correctly

Paper is not inserted correctly or has jammed at the paper

tray

No paper in the paper cassette

Paper cassette is not installed properly

Paper cassette lid is open

Paper sensor is bad

Paper is jammed inside the printer

Paper setting does not match the size of the paper in the

paper cassette

Paper size requested by the host conflicts with the

SelecType setting

EPL-7000 LCD Codes

NOTE:

In some

cases, the

red

CONTINUE

light flashes when an error

detected.

This requires you to correct the problem and then press the CONTINUE

button to dear the error.

However, if the

AUTO

CONT option in SelecType is

set to ON, some errors may clear automatically even though the problem

remains.

Status messages are preceded by [S], warning messages are preceded by

[W], and error messages are preceded by [E]. In some cases the message

you see on your display also shows the printer mode.

[E] ADD MEMORY FOR CH-X

The printer has insufficient memory available in the channel displayed.

[E] CARD MEMORY OVERFLOW

This message indicates that the combined memory requirement of the cards in

slots A and B exceeds 4 Mbytes.

PSB No: P-0077

Page:

of 11

EPL-7000 cont.

[S] COPY END X/X

Multiple-copy printing is cancelled (you pressed the COPY END button when

the printer was off line).

[E] COVER OPEN

The printer cover is open or the imaging cartridge is not installed.

[S] DATA

The printer has received data but is not yet printing, or the printer has received

data and is off line.

[E] FEED JAM

Paper is not feeding into the printer from the specified cassette or has jammed

on its way into the printer.

[S] GRAPHIC DRAWING

Graphics are being created.

[E] ILLEGAL CARD

A card or cartridge in a particular slot cannot be read.

[S] INlTlALlZE

The printer is being initialized (reset) to the factory settings.

[E] INSUFF. MEMORY

The printer has insufficient memory available for the task you have given it.

This error can also be cleared by turning the printer off and back on again.

However, it may be necessary to simplify the page you are trying to print or

add more memory to the printer.

[E] PAGE BUFFER FULL

Text or graphics data has filled the printer’s buffer and an incomplete page is

ejected.

[S] PAPER FEEDING

The printer is feeding paper.

[E] PAPER JAM

Paper is not being fed into the printer or paper is jammed inside the paper

path.

PSB No: P-0077

Page: 5 of 11

EPL-7000 cont.

[E] PAPER OUT

There is no paper in the standard paper cassette and the optional lower paper

cassette (ii installed). Or, the paper set lever is in the manual position and you

are not feeding pages correctly.

[E] PAPER OUT SET AUTO XXX

There is no paper in any of the paper cassettes. The right column of the

display prompts you to load the correct paper size into the paper cassette.

[E] PAPER OUT SET OPT XXX

There is no paper in the optional lower paper cassette. The right column of

the display prompts you to load the correct paper size into the paper tray of

the lower paper cassette.

[E] PAPER OUT SET STD XXX

There is no paper in the standard paper cassette. The right column of the

display prompts you to load the correct paper size into the standard paper

cassette.

[E] PAPER SIZE ERROR

The paper size you selected with SelecType (or the default size if you have not

selected a size) does not match the paper loaded in the selected paper

cassette.

[S] PRINTING

The printer has received data and is printing.. . . .

[S] PRINT STOP X/X

The printer stops printing during a multi-copy print operation.

[S] RAM Check X.X MB

The printer is checking RAM (X.X = capacity).

[S] READY

The printer is ready to print.

[E] REINSERT CARD

lf this message appears on the display, you may have removed a font card or

cartridge while the FEED light was still lit or while the printer was on line.

PSB No: P-0077

Page: 6 of 11

EPL-7000 cont.

[E] REMOVE CARD

You may have inserted a font card or cartridge while the printer was on line or

while the FEED light was on. Data still remains in the printer’s buffer.

[E] RESELECT TRAY

The optional lower paper cassette is not installed and the INPUT option is set

to OPT or AUTO.

[S] RESET

The printer is being reset to the previous settings in the macro specified with

LOAD MACRO option in SelecType Level 1.

[S] ROM Check

The printer is checking ROM.

[E] SAVE MEMORY OVERFLOW

lf this message appears when you are trying to save a macro with the SAVE

MACRO option in SelecType Level 1, the printer does not have enough

memory to save any additional macros

[E] SERVICE REQ. CXXX

A controller error has been detected.

[E] SERVICE REQ. EOOXX

A print engine error has been detected.

XX=

03 Fusing Unit (low temp)

04 Main Drive Motor

05 Ozone Fan motor

06 Polygon Mirror Drive

09 HSync Signal

[E] SET FULL PRINT

This message may appear when you are trying to print graphics or a mix of

text and graphics.

[S] STANDBY MODE

When both CH P and CH S remain off for about thirty minutes, the printer

enters standby mode and this message appears.

[E] STARTUP ERROR

lf this message appears when you turn on the printer, the power may have

been turned off while the printer was performing a save or reset operation.

PSB No: P-0077

Page: 7 of 11

EPL-7000 cont.

[W] TONER LOW

The printer is almost out of toner. When this message first appears on the

LCD display, you can print up to 25 more pages.

[E] TONER OUT

The imaging cartridge must be replaced.

[E] TRAY SET AUTO XXX

The paper size setting does not match the paper loaded in the specified paper

cassette. The right column is the expected paper size and the currently

selected cassette.

[E] TRAY SET OPT XXX

The paper size setting does not match the paper loaded in the optional lower

paper cassette. The right column is the expected paper size.

[E] TRAY SET STD XXX

The paper size setting does not match the paper loaded in the standard paper

cassette. The right column is the expected paper size.

[S] WAlT

Printer is being reset after a START UP ERROR.

[S] WARMING UP

Printer is warming up.

EPL-7500

[E] COVER OPEN

Cover is open or the imaging cartridge is not installed.

[E] MANUAL FEED

Manual feed method is selected.

[S] OFF LINE

Printer is Off tine

[E] OUT OF PAPER

No paper cassette is installed, the paper cassette is empty, or the paper set

lever is in the manual position.

PSB No: P-0077

Page: 8 of 11

EPL-7500 cont.

[E] PAPER ENTRY JAM

Paper is not feeding from the specified paper cassette or has jammed on its

way into the printer.

[E] PAPER EXIT JAM

Paper is jammed inside the paper path.

[S] PRlNTlNG

The printer has received data and is printing.

[S] PRlNTlNG TEST

The printer is printing the test page.

[S] PROCESSING

The printer is processing data.

[S] QUlT THE JOB

The On-Line button has been pressed while a print job was in progress. The

job can be flushed by pressing the Reset button, or a reset can be cancelled

by pressing any other button.

[S] QUITTING THE JOB

The printer is flushing a job from the buffer.

[S] READY

The printer is ready to receive data.

[S] RESETTING

This message appears initially when the printer is turned on, and momentarily

between print jobs.

[E] TONER LOW

The imaging cartridge must be replaced.

[S] WAIT- FOR READY

The On-tine button was pressed while a print job was in progress. The printer

continues printing until the current job is completed, then it goes Of-Line.

[S] WAITING

The printer is in the process of executing a job and has run out of data and is

waiting for the channel to provide more data.

PSB No: P-0077

Page: 9 of 11

EPL-7000 cont.

[S] WARMING UP

The printer is warming up.

Note:

lf any of the following messages appear, turn the printer off for at least five

seconds, then turn it back on. lf the same message is displayed, repair is

required.

SCAN MOTOR ERROR

HSYNC ERROR

HEATER LAMP ERROR

MAIN MOTOR ERROR

FAN MOTOR ERROR

ES300C Display Codes

E-C

Command error. An unidentified command or parameter was detected.

E-l Interface error

a. Incorrect communication parameter received.

b. Broken connector or wire.

c. Host failed to respond within 30 seconds.

d. Host is not accepting data. (DSR= Low)

E-F Fatal error

a. A lamp is broken.

b. Power is applied before the transportation screws were removed.

c. System failure

GQ-3500 Display Codes

Cover Open error

EO-00

Engine driver CPU error.

EO-01

Option tray CPU error.

EO4+02

Option tray motor error.

PSB No: P-0077

Page: 10 of 11

GQ-3500 cont.

EO*03

EOo05

EOoo6

-80

-82

083

084

-89

.+ 91

-92

-Al

*A2

*A3

Optical unit error.

Main motor error.

Fusing unit error.

Exception error.

Trap error.

Bus error.

Address error.

Illegal Instruction.

NMI error.

Reverse vector interrupt error.

User vector interrupt error.

System RAM error.

External RAM error.

CG ROM error.

Paper feed error.

Paper feed jam.

Paper exit jam.

Paper empty, paper tray is not installed or paper is not

installed properly.

Paper size error.

Toner empty.

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