Epson C11C560111 - PLQ 20 B/W Dot-matrix Printer User manual

24-pin Dot Matrix Printer

system, or transmitted in any form or by any means, electronic, mechanical, photocopying,

recording, or otherwise, without the prior written permission of Seiko Epson Corporation.

The information contained herein is designed only for use with this Epson printer. Epson is

not responsible for any use of this information as applied to other printers.

Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this

product or third parties for damages, losses, costs, or expenses incurred by the purchaser or

third parties as a result of: accident, misuse, or abuse of this product or unauthorized

modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly

comply with Seiko Epson Corporation’s operating and maintenance instructions.

Seiko Epson Corporation shall not be liable for any damages or problems arising from the

use of any options or any consumable products other than those designated as Original Epson

Products or Epson Approved Products by Seiko Epson Corporation.

EPSON and EPSON ESC/P are registered trademarks of Seiko Epson Corporation.

Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

IBM is a registered trademark of International Business Machines Corporation.

General Notice: Other product names used herein are for identification purposes only and may be

trademarks of their respective owners. Epson disclaims any and all rights in those marks.

User’s Guide

iii

Contents

Introduction

Where to Find More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

FCC Compliance Statement for United States Users . . . . . . . . . . . vii

WARNING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii

Chapter 1 Setting up the Printer

Unpacking the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Remove the protective materials . . . . . . . . . . . . . . . . . . . . . . . . .1

Assembling the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Connecting the Printer to Your Computer . . . . . . . . . . . . . . . . . . . . .6

Connecting the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Plugging in the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Chapter 2 Safety Instructions

Warnings, Cautions, and Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Hot Parts Caution Symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Chapter 3 Paper Handling

Loading Passbooks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Loading Single Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Adjusting the top-of-form position. . . . . . . . . . . . . . . . . . . . . . . . . . .20

Adjusting the printing start position . . . . . . . . . . . . . . . . . . . . . . . . .22

Chapter 4 Replacing the Ribbon Cartridge

Genuine Epson ribbon cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Replacing the ribbon cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Chapter 5 Control Panel

Buttons and Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Functions auxiliary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Compress Printing Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Chapter 6 Changing your Printer’s Settings

About Your Printer’s Default Settings. . . . . . . . . . . . . . . . . . . . . . . . 39

Understanding default settings. . . . . . . . . . . . . . . . . . . . . . . . . 39

Changing default settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Printing a Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Printing Hex Dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Aligning Vertical Lines in Your Printout . . . . . . . . . . . . . . . . . . . . . 58

Chapter 7 Problem Solver

Using the error indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

PR2 mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

ESC/P and IBM PPDS modes . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Problems and Solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Power supply problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Paper loading or feeding problems . . . . . . . . . . . . . . . . . . . . . 66

Printing position problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Printing or printout quality problems . . . . . . . . . . . . . . . . . . . 68

Network problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Clearing Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Chapter 8 Options

Optional products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Appendix A Product Information

Printer and Ribbon Cartridge Parts . . . . . . . . . . . . . . . . . . . . . . . . . .80

Printer parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Ribbon cartridge parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Mechanical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Electronic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Electrical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Magnetic stripe reader/writer (horizontally installed only) .90

Standards and Approvals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Introduction vii

Introduction

Where to Find More Information

This User’s Guide provides you with instructions on operating

the impact dot matrix printer PLQ-20/PLQ-20M. You can find

information on the basic operation in this guide. But if you wish

for more information, refer to the Reference Guide, Paper

Specification, and Programming Guide. These guides are included

on the User CD-ROM. If you want the User CD-ROM, contact

your dealer.

FCC Compliance Statement for United States

Users

This equipment has been tested and found to comply with the

limits for a Class B digital device, pursuant to Part 15 of the FCC

Rules. These limits are designed to provide reasonable protection

against harmful interference in a residential installation. This

equipment generates, uses, and can radiate radio frequency

energy and, if not installed and used in accordance with the

instructions, may cause harmful interference toradio or television

reception. However, there is no guarantee that interference will

not occur in a particular installation. If this equipment does cause

interference to radio and television reception, which can be

determined by turning the equipment off and on, the user is

encouraged to try to correct the interference by one or more of the

following measures.

❏Reorient of relocate the receiving antenna

❏Increase the separation between the equipment and receiver

viii Introduction

❏Connect the equipment into an outlet on a circuit different

from that to which the receiver is connected

❏Consult the dealer or an experienced radio/TV technician for

help

WARNING

The connection of a non-shielded equipment interface cable to this

equipment will invalidate the FCC Certification of this device and

may cause interference levels which exceed the limits established

by the FCC for this equipment. It is the responsibility of the user

to obtain and use a shielded equipment interface cable with this

device. If this equipment has more than one interface connector,

do not leave cables connected to unused interfaces.

Changes or modifications not expressly approved by the

manufacturer could void the user’s authority to operate the

equipment.

For Canadian users

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme

NMB-003 du Canada.

DECLARATION of CONFORMITY

According to 47CFR, Part 2 and 15 for Class B Personal Computers

and Peripherals; and/or CPU Boards and Power Supplies used

with Class B Personal Computers:

We:

Located at:

EPSON AMERICA, INC.

MS 3-13

3840 Kilroy Airport Way

Long Beach, CA 90806

Telephone: (562) 290-5254

Introduction ix

Declare under sole responsibility that the product identified

herein, complies with 47CFR Part 2 and 15 of the FCC rules as a

Class B digital device. Each product marketed, is identical to the

representative unit tested and found to be compliant with the

standards. Records maintained continue to reflect the equipment

being produced can be expected to be within the variation

accepted, due to quantity production and testing on a statistical

basis as required by 47CFR §2.909 Operation is subject to the

following two conditions: (1) this device may not cause harmful

interference, and (2) this device must accept any interference

received, including interference that may cause undesired

operation.

Trade Name:

Type of Product:

Model:

EPSON

Dot Impact Printer

P381A

xIntroduction

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