Epson AcuLaser C1000 User manual

Ready and Error Lights (1/1)

EPSON AcuLaser C1000 Quick Reference

Ready and Error Lights

The ready (green) and error (red) lights on

the top of the printer may be the first

indication of trouble. The status of the lights,

on, off or flashing, indicates your printer

status as described below.

The Status Alert window in the EPSON

Status Monitor 3 utility indicates what type

of error has occurred and offers you a

possible solution. Look through this section

to find the kind of problem you have, then

try the recommended solutions in the order

they are presented until your problem is

solved.

Note:

If the problem remains after trying the

suggestions in this section, contact your dealer

for assistance.

error light

ready light

Ready

Light

(green)

Error

Light

(red)

Printer Status

Off Off Printer’s power is turned off.

On Off Printer is ready for printing or

printing a job. To get current

information about the printer,

check the EPSON Status

Monitor 3 utility.

Flashing Off Printer is warming up,

receiving data, or adjusting

for printing.

Slow

flashing

Off A consumable product is

almost used up. Check the

alert message of EPSON

Status Monitor 3 utility and

replace the consumable with

a new one.

On Flashing There is an error that can be

easily remedied. Check the

alert message of EPSON

Status Monitor 3 utility for the

solutions.

On On The cover of the printer is

open, the printer is out of

paper, or paper is jammed in

the printer. When printing with

the duplex unit, make sure

that the paper size setting is

correct.

Flashing On Protocol error has occurred.

Try turning off the printer and

then turning it back on. If this

does not clear the error,

contact your dealer or a

qualified service person.

Off On An error has occurred. Try

turning off the printer and

then turning it back on. If this

does not clear the error,

contact your dealer or a

qualified service person.

Flashing alternately.

Clearing Jammed Paper (1/7)

EPSON AcuLaser C1000 Quick Reference

Clearing Jammed Paper

When paper is jammed in the printer, the

ready and error lights turns on.

EPSON Status Monitor 3 utility also provide

alert messages.

Precautions for clearing jammed

paper

Be sure to observe the following points when

you clear jammed paper:

❏Do not remove jammed paper by force.

Torn paper can be difficult to remove

and might cause other paper jams. Pull

it gently in order to avoid tearing.

❏Always try to remove jammed paper

with both hands to avoid tearing it.

❏If jammed paper is torn and remains in

the printer, or if paper is jammed in a

place not mentioned in this chapter,

contact your dealer.

wWarning:

Be careful not to touch the fuser, which is

marked CAUTION Hot Surface Avoid

Contact, or the surrounding areas. If

the printer has been in use, the fuser and

the surrounding areas may be very hot.

Paper Jam — output

When there is a paper jam at the fuser unit

or the top cover, the Status Alert window

indicates the error message and the solution.

If you don’t find jammed paper in the fuser

unit, always check the top cover and

vice-versa.

Clearing the fuser unit

There is paper jam at the fuser unit.

Follow these steps to clear paper jams in the

fuser unit:

1. Push the lever and lift the printer’s top

cover.

2. Gently remove any jammed paper with

both hands.

cCaution:

Be careful not to touch the fuser,

which is marked CAUTION Hot

Surface Avoid Contact, or the

surrounding areas. If the printer has

been in use, the fuser and the

surrounding areas may be very hot.

Clearing Jammed Paper (2/7)

EPSON AcuLaser C1000 Quick Reference

Note:

The jammed paper may be in the position

illustrated below. Gently pull the jammed

paper out with both hands.

3. Close the top cover until it clicks.

Clearing the top cover

There is a paper jam at the top cover.

cCaution:

Even if you see part of the jammed paper

in the output tray, do not pull it out from

the output tray. Follow the procedures in

this section to clear the jammed paper.

Follow these steps to clear paper jams in the

printer’s top cover:

1. Push the lever and lift the printer’s top

cover.

2. Rotate the gear in the counterclockwise

direction until the jammed paper is

totally removed from the paper path in

the top cover.

cCaution:

Be careful not to touch the fuser,

which is marked CAUTION Hot

Surface Avoid Contact, or the

surrounding areas. If the printer has

been in use, the fuser and the

surrounding areas may be very hot.

Note:

If paper is jammed at the top cover while

using the optional Duplex Unit, the jammed

paper may be in the position illustrated

below. Gently pull out the jammed paper

with both hands, making sure not to tear the

paper.

3. Close the top cover until it clicks.

Clearing Jammed Paper (3/7)

EPSON AcuLaser C1000 Quick Reference

Paper Jam — MP tray

There is paper jam at the MP tray.

Follow these steps to clear paper jams at the

MP tray:

1. Pull the jammed paper out gently.

Note:

If the jammed paper feels tight, do not pull it

out by force. Proceed to the next step.

2. Open the right side cover. Be careful not

to tear the jammed paper.

3. Lift the inner panel by its handle and

remove any jammed paper inside. Then

close the panel.

Note:

If paper is torn, be sure to remove all torn

pieces.

wWarning:

Be careful not to touch the transfer

belt unit as it gets hot during use.

4. Close the right side cover.

When the paper jam is cleared completely

and the printer cover closed, the jammed

page’s print data is automatically reprinted.

Paper Jam — standard paper

cassette

There is a paper jam at the standard lower

cassette.

Follow these steps to clear paper jams in the

standard lower cassette:

1. Open the standard lower cassette’s right

cover.

Clearing Jammed Paper (4/7)

EPSON AcuLaser C1000 Quick Reference

2. Gently pull out any jammed paper with

both hands, then close the standard

lower cassette’s right cover.

Note:

If the jammed paper has fed part way into the

main paper path and is difficult to remove,

proceed to the next step.

3. Open the printer’s right cover.

4. Lift the inner panel by its handle and

remove any jammed paper inside. Then

close the panel.

wWarning:

Be careful not to touch the transfer

belt unit as it gets hot during use.

5. Remove the paper cassette from the

printer and discard any crumpled paper.

6. Gently remove any paper that has fed

part way into the printer.

Note:

If paper is torn, be sure to remove all pieces.

Clearing Jammed Paper (5/7)

EPSON AcuLaser C1000 Quick Reference

7. Remove the stack of paper from the

cassette, tap it on a flat surface to even

out the edges, then reinsert it into the

paper cassette. Be sure the paper is

evenly aligned and the top of the stack is

below the metal retaining clip and the

maximum paper mark.

8. Reinsert the paper cassette back into the

printer.

When the paper jam is cleared completely,

the jammed page’s print data is

automatically reprinted.

Paper Jam — optional paper cassette

When there is a paper jam at the optional

500-Sheet Paper Cassette Unit. Clearing

paper jams at this unit is similar to clearing

paper jams in the standard lower cassette.

Follow these steps to clear paper jams in the

optional 500-Sheet Paper Cassette Unit:

1. Open the 500-Sheet Paper Cassette

Unit’s right cover.

2. Gently pull out any jammed paper with

both hands, then close the 500-Sheet

Paper Cassette Unit’s right cover.

Note:

If the jammed paper has fed part way into the

standard lower cassette, refer to steps 1 to 4

of the procedure for clearing paper jams in

the standard lower cassette before proceeding

to the next step. For instructions, see “Paper

Jam — standard paper cassette” .

3. Remove the paper cassette from the unit

and discard any crumpled paper.

Clearing Jammed Paper (6/7)

EPSON AcuLaser C1000 Quick Reference

4. Gently remove any paper that has fed

part way into the printer.

Note:

If paper is torn, be sure to remove all pieces.

5. Remove the stack of paper from the

cassette, tap it on a flat surface to even

out the edges, then reinsert it into the

paper cassette. Be sure the paper is

evenly aligned and the top of the stack is

below the metal retaining clip and the

maximum paper mark.

6. Reinsert the paper cassette back into the

unit.

When the paper jam is cleared completely,

the jammed page’s print data is

automatically reprinted.

Paper Jam — duplex unit

There is a paper jam in the Duplex Unit.

Follow these steps to clear paper jams in the

Duplex Unit:

1. Open the cover of the Duplex Unit.

2. Gently remove any jammed or crumpled

paper.

Note:

❏If the paper is torn, be sure to remove all

pieces.

❏Open the printer’s right side cover if you

are unable to remove the jammed paper

from within the Duplex Unit. See

“Clearing the main paper path” for

more information.

3. Close the cover of the Duplex Unit.

Clearing Jammed Paper (7/7)

EPSON AcuLaser C1000 Quick Reference

When the paper jam is cleared completely,

the jammed page’s print data is

automatically reprinted.

Clearing the main paper path

When paper is jammed at the main paper

path, the Status Alert window indicates the

error message and the solution.

This message also indicates a paper jam at

the MP tray. It is always good to check the

main paper path for paper jams even if the

jam seems to be located at the MP tray, the

standard lower cassette,the fuser unit, or the

optional Duplex Unit because these

components are all connected to and share

the same main paper path.

Follow these steps to clear paper jams in the

main paper path:

1. Remove any paper that is loaded in the

MP tray.

2. Open the printer’s right cover.

3. Lift the inner panel by its handle and

remove any jammed paper inside. Then

close the panel.

wWarning:

Be careful not to touch the transfer

belt unit as it gets hot during use.

Note:

Paper may be jammed in the location shown

below. Gently remove any jammed paper

with both hands.

4. Close the printer’s right cover.

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