Emerson Sensi User manual

Sensi™Wi-Fi Programmable Thermostat Installation Guide 1

INSTALLATION GUIDE

Version: September 2015

Sensi™Wi-Fi Programmable Thermostat Installation Guide 2

Downloading the Sensi App 3

Creating a Sensi Account 3

Installing the Sensi Thermostat 4 - 10

Notes 11 -13

Table of Contents

Sensi™Wi-Fi Programmable Thermostat Installation Guide 3

Sign into your thermostat account

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https://bus-serv.sensicomfort.com/

Password

Forgot Password?

Create Account

DOWNLOAD THE SENSI APP

The Sensi thermostat is a Wi-Fi

enabled device.

To install and conﬁgure your thermostat

correctly, you must use the Sensi app. To

start the installation process, download the

Sensi app to your smart phone or tablet. It

is a free download. The Sensi app requires

the following Operating System (OS)

software to download:

•Android (Google Play) version

4.0 or later

•iOS (Apple) version 6.0 or later

*Note that in the iOS store, the Sensi App will ONLY appear on an “iPhone only”

search. On an iPad, this will have to be changed in the App Store

Google Play Store image

CREATE AN ACCOUNT

When you download the Sensi app, you

will be prompted to create an account.

This is required to log into your thermostat

via Wi-Fi. Use a valid email address and

a password of your choosing to create an

account. Remember this email address and

password. Your Sensi thermostat will

be linked to this email address once

it is registered.

Downloading the Sensi App

Apple App Store image

Click this button if it is your

ﬁrst time opening the Sensi

app. You have to create a

Sensi account using an

email address.

Sensi™Wi-Fi Programmable Thermostat Installation Guide 4

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Install new thermostat on

wall and connect to Wi-Fi

Connect already installed

Thermostat to Wi-Fi

Video: Watch our intallation video

Add Thermostat

Control My Thermostat

INSTALLING THE SENSI THERMOSTAT

Once you have downloaded the Sensi app,

and have created an account, you are ready

to install the thermostat to your wall and connect

it to Wi-Fi. If no thermostats are registered yet, the

Sensi app will prompt you to add a thermostat. It

will bring you this screen below, where you can

select one of two options: “Install new thermostat

on wall and connect to Wi-Fi” or “Connect already

installed thermostat to Wi-Fi.”

The ﬁrst option will walk through the entire

installation process. If you have not had this

thermostat professionally installed,

choose this option.

The second option is for connecting your

thermostat to Wi-Fi only. If you have had a

professional install your thermostat, and you

just need to connect the Sensi thermostat to

your home Wi-Fi network, choose

this option.

Creating a Sensi Account

• Sensi Security Card

• Router Name/SSID

*Make sure this is a 2.4GHz network.

• Router Password

• Screwdriver

• Hardware in Sensi thermostat packaging

Information You Will Need:

Gather this information before you begin

installation for a smoother walk through.

Sensi™Wi-Fi Programmable Thermostat Installation Guide 5

INSTALL THERMOSTAT ON WALL AND CONNECT TO WI-FI

This option will walk you through the entire installation process, including identifying and

connecting your wiring, as well as connecting to Wi-Fi. The Sensi app will walk through

a step-by-step process for installation.

Turn Off Power

Turn off the power to

your heating and air

conditioning system

before handling your

thermostat wires.

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Video: How to remove old thermostat cover

Video: Recycle my old thermostat

Install Thermostat

Remove the faceplate using a

screwdriver or pushing the pressure

latch. Some faceplates pull off while

others need to be released using a

screwdriver.

Remove existing thermostat faceplate

Remove Old

Thermostat Cover

Remove the cover

using a screwdriver

or by pushing the pressure

latch. Some covers pull off

while others need to be

released using a

screwdriver.

Installing the Sensi Thermostat

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Video: How do I turn off my power

CAUTION

Install Thermostat

Turn off the power to your heating and

air conditioning system by using your

fuse box or the switch next to your

furnace.

Tip: Conﬁrm power is OFF. Try to turn on

heating or cooling by changimg temperature

on your old thermostat.

Turn off power

Optional: Take a photo of your

existing thermostat wiring in case

you need it for reference later.

The photo will be saved to your

camera roll.

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Install Thermostat

Take a photo of your wiring

Video: What to do if you have a jumper wire

If you see a jumper wire, remove it.

Your new thermostat has the jumper

wire built in. Leave all other wires

connected to the thermostat.

Remove

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Install Thermostat

Throw away any jumper wires

Throw Away Any

Jumper Wire

Sensi has a jumper wire

built into it, and you will not

need any jumper wires from

your old unit.

Photograph Your Wiring

This is important. The Sensi

app will prompt you to take

a picture of your existing

thermostat and old wiring

in case you need it later.

This can be helpful for

troubleshooting with our

technical support team if

necessary. The picture

you take will be saved

to your camera roll or

photo gallery.

Sensi™Wi-Fi Programmable Thermostat Installation Guide 6

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Install Thermostat

Label your wires

Label Wires Old Thermostat

Video: What if my labels don’t match?

W/E

RH RH

Tip: remove one wire at a time and label

Select Your Wires

Choose the terminal labels

on your existing thermostat

that have wires attached. Based

on your choices, the app will

instruct you how to label

those wires.

If you have a heat pump, and

you select the “O/B” wire, you

will see this pop-up:

Installing the Sensi Thermostat

6Select Your Equipment

Based on your wiring

choices, the app will

now ask what type of

equipment you have to

conﬁgure the thermostat.

Remove Old

Thermostat Base

Disconnect all the wires

and remove your old

thermostat base from the

wall. Secure the wires so

that they do not fall back

into your wall.

Video: What furnace type do I have

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Install Thermostat

Select your furnace type

Please enter a valid conﬁguration

Electric

Gas

Boiler / Radiant

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Install Thermostat

Disconnect wires and remove base

Video: How to remove old thermostat base

Tip: Secure wires by wrapping the wires

around a pencil to keep them from falling

into the wall.

7Label Your Wires

The Sensi app will show you

how to label your old wires.

Wire labels are included

in your Sensi thermostat

packaging. Based on the

wires you selected in Step 5,

the app will show you which

labels to put on your old wires.

Note: These pictures may be different

than what you will see on your Sensi

app. It should show each wire that you

chose from the wire picker, and what

terminal to attach it to on your Sensi

thermostat.

Video: Need help picking your wires?

W/E

AUX

O/B

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Install Thermostat

Pick terminals that have wires connected

Please enter a valid conﬁguration

Other

Make sure to test your cooling

after installation. If you turn on

cooling and you feel warm air,

you may need to adjust the O/B

selection in the thermostat menu.

Sensi™Wi-Fi Programmable Thermostat Installation Guide 7

Install New

Thermostat Base

Mount the Sensi thermostat

base on the wall using the

supplied screws. You may

need to drill holes if your

Sensi thermostat does not

align with your old thermostat.

Installing the Sensi Thermostat

911

10 Connect the Wires

Attach the appropriate wires

to the corresponding Sensi

thermostat wire terminals.

Make sure all wires

are screwed in tight

and secure.

Mount the thermostat using the

supplied screws, drilling holes

if necessary.

Video: How to install new thermostat base

Screws

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Install Thermostat

Install new thermostat base

Video: How to connect the wires

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Install Thermostat

NEW THERMOSTAT

Connect the wires

O/B

W/E

11 Remove Battery Tag

and Attach Cover

Remove the battery tag from

the back of the thermostat,

and the Sensi thermostat will

turn on. Make sure the wires

are pushed back into the

wall so that the face plate

can securely attach to the

thermostat base. Line up the

tabs and push the face plate

onto the base. It should attach

securely to the base.

Tip: Tuck the wires into the wall keeping them

ﬂush so thermostat snaps in place

Push until faceplate is secure.

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Install Thermostat

Remove battery tag and attach faceplate

12 Connect to Sensi

The app will now instruct you to connect to the Sensi

network. You need your Sensi Security Card for this

step. If you misplaced your Sensi Security Card, your

Sensi Password can also be found on a sticker on the

back of the thermostat face plate.

Sensi™Wi-Fi Programmable Thermostat Installation Guide 8

Installing the Sensi Thermostat

On Android

On an Android phone,

choose the second step,

“Tap here to select Sensi

and enter your Sensi

password.” It will take

you to your phone’s

“Available Networks”

list. Tap Sensi, and press

“Connect.” Enter your

Sensi Password

as the Sensi network

password. After

connecting to the Sensi

network, press the back

button on your device

to take you back to the

Sensi app.

On iPhone/iPad

On an iPhone or iPad, press

the devices home button on

the phone. At your home

screen, ﬁnd “Settings” and

then select “Wi-Fi.” You will

see Sensi in the “Available

Networks” list. Enter your

Sensi Password as the Sensi

network password. When

connected to the Sensi

network, you will see a blue

check mark will appear next

to it. Press your home button

again. Find and open the

Sensi app again.

Press Menu, then

Connect on the

thermostat

The Wi-Fi signal will ﬂash

in the upper left hand

corner of the thermostat.

Press “Next” in the Sensi

app to move to the next

step. *Do not press

“Next” on the thermostat.

Depending on the

smart device you are

using, you may have a

slightly different way of

connecting to the Sensi

network.

12C

On the Sensi thermostat press and

release the menu button.

Video: Connecting Sensi to Wi-Fi

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8:12 PM

Connect to Wi-Fi

Press menu

On the Sensi thermostat press and

release the connect button.

Video: Connecting Sensi to Wi-Fi

Connect

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Connect to Wi-Fi

Press connect

Sensi™Wi-Fi Programmable Thermostat Installation Guide 9

13 Select Your Wi-Fi

Network

In the Sensi app, you

will be prompted to select

your home Wi-Fi network.

Select your home Wi-Fi

network from the list in

the app. Then enter your

home Wi-Fi network

password. Press the

arrow button in the upper

right hand corner of the

app. If your home Wi-Fi

network does not appear

in the list, you can enter

your network manually.

My Home Net

Asynchrony

AS-Visitor

our_house_n

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Connect to Wi-Fi

Select your Wi-Fi network

Enter network manually

Scan again

Installing the Sensi Thermostat

14 Check Wi-Fi Status

You may see this screen if

an error occurred during the

connection process. Check

the icon in the upper left-hand

corner of the thermostat

display, and choose the

corresponding icon in the

app. More information will

be provided based on the icon

you choose. At this point, you

may opt to try the connection

process again, or you may

want to contact Sensi Technical

Support for further assistance.

To Enter Your Wi-Fi

Network Manually

Choose “Enter network

manually,” and input your

network name/SSID into

the ﬁeld.

13A

13BYou will have to choose

your network’s security

type and cipher from a

list. Then you will enter

your Wi-Fi network

password.

Sensi™Wi-Fi Programmable Thermostat Installation Guide 10

Installing the Sensi Thermostat

15 Register Your Thermostat

The app will prompt you to

successfully connecting your

Sensi thermostat to your home

network. Below are the ﬁelds

to complete:

Thermostat Name:

This should be an

identifying name that

is meaningful to you. If

you are going to add

additional thermostats

this name will be what

distinguishes one from

the others.

Choose your country.

Input your zip

code/postal code.

This will provide

you with local

weather information

within the Sensi app.

Contractor phone number:

This is an optional area to

enter a contractor phone

number, but this is only

applicable for contractors

that have registered

at sensiregistration.com.

Non-registered phone

numbers will not

be accepted.

Thermostat Name

Country

Zip Code

Time zone

Contractor Phone Number (Optional)

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Thermostat Info

Start Using Your Sensi

Thermostat

Congratulations! You

have successfully installed,

registered and connected

your thermostat to Wi-Fi.

You are now able to control

your home’s comfort from

your Sensi app. If your

device is connected to the

Internet, you can control

your thermostat from

anywhere, anytime.

Web Browser Requirements

Once you have connected your

thermostat to Wi-Fi, you can also control

your thermostat from a web browser. Go

to mythermostat.sensicomfort.com and

sign into your Sensi account. Your Sensi

thermostat can be controlled using the

following web browsers:

• Internet Explorer

version 10.0 or higher

• Mozilla Firefox

version 18.0 or higher

• Google Chrome

version 24.0 or higher

• Apple Safari version

5.0 or higher

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