Elo TouchSystems IDS 63 Series User manual

Revision A

P/N E403930

www.EloTouch.com

Quick Installation Guide

IDS 63 Series

The information in this document is subject to change without notice. Elo Touch Solutions, Inc. and its Afﬁliates (collectively “Elo”) makes no

representations or warranties with respect to the contents herein, and speciﬁcally disclaims any implied warranties of merchantability or ﬁtness for a

particular purpose. Elo reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation

of Elo to notify any person ofsuch revisions or changes.

No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer

language, in any form or by any means, including, but not limited to, electronic, magnetic, optical, chemical, manual, or otherwise without prior

written permission of Elo Touch Solutions, Inc.

Eloand the Elo logo are either trademarks or registered trademarks of Elo Touch Solutions,Inc..

Americas

Tel +1 408 597 8000

EloSales.NA@elotouch.com

Europe (EMEA)

Tel +32 16 930 136

EMEA.sales@elotouch.com

Asia Paciﬁc

Tel +86 (21) 3329 1385

[email protected]

Learn more about Elo at EloTouch.com.

Go to www.elotouch.com/support to download user manual.

请访问www.elotouch.com.cn 获取用户手册

请保留备用

In order to prevent image retention (aka: image sticking,

or image burn-in), please use a dynamically changing

screensaver or turn off the display when not in use.

Note: Image retention is not covered by your warranty.

No touch driver installation needed

Aucune installation de pilote nécessaire tactile

No hay instalaciones de controlador toque necesario

Kein Touch-Treiber-Installationen notwendig

Nessun driver installazioni tocco necessario

Flush Mount

Bracket shape and quantity varies for each model,

drawing for illustration purposes only.

1. Attach bracket “A” to touchscreen monitor (all four

sides) with M4 screws (included).

2. Attach bracket “C” to customer panel (all four

sides).

3. Attach bracket “B” to bracket “C” on all four sides

with M4 screws (included).

4. Adjust depth of bracket “B” so monitor is ﬂush with

customer panel.

5. Place touchscreen monitor into customer panel

opening.

6. Secure touchscreen monitor to bracket “B” from

behind with M4 screws (included).

Rear VESA Mount

A VESA-compliant mounting pattern for M6 screws is

provided on the rear of the monitor. Pattern varies for

each model. Drawing is for illustration purposes only.

See dimensional drawing for details.

The VESA FDMI-compliant mounting is coded VESA

MIS-F.

Power Video Touch

Cover Glass Installation

Elo Open Frame PCAP Touchscreens support protective cover

glass. Cover glass must be installed with no air gap to

the Touchscreen glass. Touch Thru mode must be

enabled to use cover glass.

To enable Touch Thru mode:

1. Press the Menu button on the unit’s tethered OSD

Remote.

2. Navigate to Miscellaneous -> Touch -> Touch Thru.

3. Set to “On”.

4. Add cover glass on top of touchscreen.

5. Power cycle the monitor.

If the cover glass is later removed, this feature should be

set to “Off” and the monitor power cycled for the

touchscreen to work correctly.

OSD

Problem

Troubleshooting

Monitor

display is dim

Enclosure

Open Frame

Touchscreen

Cover Glass

- Check that there are no loose cable connections.

Monitor image looks strange or is displaying

an "Out of Range" message

- Adjust your computer’s resolution/timing mode to be within the

allowable timing ranges speciﬁed for your touchscreen display.

- Use the Auto Adjust function in the OSD.

- Verify your PC has the latest Elo drivers installed.

- Perform the calibration routine provided with the Elo drivers.

- If the OSD buttons or power button does not respond, check to

see if the OSD lock or power lock functions is on.

Touch functionality doesn’t work

- Check to see if the OSD Touch on Sleep function is disabled.

Can’t wake on touch

- Check to see if the OSD Touch Thru function is on.

Only supports two touches at a time

HDMI VGA

- If the Power Status LED is blinking, the monitor or Computer

Module maybe in Sleep mode. Press any key / move the mouse

/ touch the touchscreen to see if the image reappears.

- Use the OSD to increase the brightness &/or contrast.

Monitor display is blank

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