Electrolux EWF12033 User manual

ENGLISH

9.1Possible Failures

TROUBLESHOOTING

The door has not been closed. (Error code: ) => Close the

door firmly.

The plug is not properly inserted in the power socket. => Insert the

plug into the power socket.

There is no power at the socket. => Please check your domestic

electrical installation.

The Start/Pause touchpad has not been pressed. => Press the

Start/Pause touchpad.

The “Delay End” has been selected. => If the laundry are to be

washed immediately, cancel the “Delay End”.

The Main supply is unstable. (If appears in the display.) =>

Wait until the main supply is stable. Appliance will start

automatically.

The inlet hose is squashed or kinked. (Error code: ) => Check

the inlet hose connection.

The end of the drain hose is too low. (Error code: ) => Refer to

relevant paragraph in “water drainage” section.

The filter in the inlet hose is blocked. (Error code: ) => Clean

the water inlet hose filter.

The door is not properly closed. (Error code: ) => Close the

door firmly.

The water tap is closed. (Error code: ) => Open the water tap.

Certain problems are due to lack of simple

maintenance or oversights, which can be

solved easily without calling out an engineer.

Before contacting your local Service Centre,

please carry out the checks listed below.

Once the problem has been eliminated, press

the Start/Pause button to restart the program.

If after all checks, the problem persists,

contact your local Service Centre.

The washing

machine does

not start:

The machine

does not fill the

water:

The machine fills

then empties

immediately:

Malfunction Possible cause => Solution

The appliance does not fill with

water properly.

The appliance door is open or

not closed correctly. Please

check the door!

The appliance does not drain

the water.

The main supply is unstable.

Wait until the main supply is

stable.

No communication between

electronic elements of the

appliance. Switch off and

switch on again.

WARNING! Deactivate the appliance

before you do the checks.

Alarm Code:

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Malfunction Possible cause => Solution

Too much detergent or unsuitable detergent (creates too much foam)

has been used. => Reduce detergent quantity and use correct type of

detergent (refer page 19).

Check whether there are any leaks from one of the inlet hose fittings.

It is not always easy to see this as the water runs down the hose;

check to see if it is damp. => Check the water inlet hose connection.

Too little detergent or unsuitable detergent has been used. =>

Increase detergent quantity or use different detergent (refer page 19).

The program is still running. => Wait until the end of cycle.

The transit bolts and packing have not been removed. => Check the

correct installation of the appliance.

Detergent over dose. => Reduce the detergent quantity or use another

one. (Refer page 19 “Detergents Type And Quantity Of Detergent”).

Machine unbalance. => Redistribute laundry manually in the drum and

start the spin phase again.

The support feet have not been adjusted. => Check the correct

levelling of the appliance.

The laundry is not evenly distributed in the drum. => Pause the

machine and redistribute laundry manually.

There is very little laundry in the drum. => Load more laundry.

Unstable floors eg. wooden floors. => Refer to relevant paragraph in

“Positioning” section.

There is water in the drum. => You must drain the water to open the

door (refer “Opening The Door” on page 16).

This problem may be caused by a failure of the appliance. =>

Contact Service. If you need to open the door, please read carefully

“Emergency door opening” on next page.

Stubborn stains have not been treated prior to washing. => Use

commercial products to treat the stubborn stains.

The correct temperature was not selected. => Check if you have

selected the correct temperature.

Excessive laundry load. => Reduce load.

The drain hose is damaged. => Call Service.

There is water

on the floor:

Unsatisfactory

washing

results:

The door will

not open:

The machine

vibrates or is

noisy:

Cycle time

longer than

displayed:

The drain hose is squashed or kinked. (Error code: ) => Check

the drain hose connection.

The drain pump is clogged. (Error code: ) => Clean the drain

filter.

The machine

does not empty

and/or does

not spin:

The option “Extra Silent” or “Rinse Hold” has been selected. => Press

Start/Pause touchpad to drain the water or select spin program.

The laundry is not evenly distributed in the drum. => Pause the

machine and redistribute laundry manually.

ENGLISH

In case of power failure or appliance failure, the appliance door remains locked. The wash

program continues when power is restored. If the door remains locked in case of failure, it is

possible to open it using the emergency unlock feature.

Before opening the door:

9.2 Emergency Door Opening

Malfunction Possible cause => Solution

The electronic unbalance detection device has cut in because the

laundry is not evenly distributed in the drum. The laundry is redistributed

by reverse rotation of the drum.

This may happen several times before the unbalance disappears and

normal spinning can resume. If, after 10 minutes, the laundry is still not

evenly distributed in the drum, the machine will not spin. In this case,

redistribute the load manually and select the spin program.

=> Pause the machine and redistribute laundry manually.

Machine not installed properly. => Make sure the levelling of the

appliance is correct. Refer to “Installation”.

Transit bolts or packaging not removed. => Make sure that the

packaging and/or the transit bolts are removed. Refer to “Unpacking”.

The load may be too small. => Add more laundry in the drum.

Machines based on modern technology operate very economically using

very little water without affecting performance.

Spinning starts

late or the

machine does

not spin:

The machine

makes an

unusual noise:

No water is

visible in the

drum:

Make sure that the water temperature and the laundry are not hot. Wait until they

cool down if necessary.

WARNING!

Make sure that the drum is not rotating. Wait until the drum stops rotating if

necessary.

WARNING!

Make sure that the water level inside the drum is not too high. If necessary,

perform an Emergency Drain (see page 24).

WARNING!

The appliance calculated a new time according to the laundry load.

The cycle is

shorter than the

time displayed.

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10.

To open the door proceed as follows:

If you are unable to identify or

solve the problem, contact our

service centre.

Before calling service centre, make

a note of the model, serial number

and purchase date of your

machine: the Service Centre will

require this information.

1. Turn the program selector dial to “Off”

switch the appliance off.

2. Disconnect the mains plug from the

mains socket.

3. Open the filter flap.

4. While pulling the emergency unlock

strap (red strap) downward, pull the

door handle to open the door.

5. Take out the laundry.

6. Close the filter flap.

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