Electrolux EWF12033 User manual
ENGLISH
9.1Possible Failures
TROUBLESHOOTING
The door has not been closed. (Error code: ) => Close the
door firmly.
The plug is not properly inserted in the power socket. => Insert the
plug into the power socket.
There is no power at the socket. => Please check your domestic
electrical installation.
The Start/Pause touchpad has not been pressed. => Press the
Start/Pause touchpad.
The “Delay End” has been selected. => If the laundry are to be
washed immediately, cancel the “Delay End”.
The Main supply is unstable. (If appears in the display.) =>
Wait until the main supply is stable. Appliance will start
automatically.
The inlet hose is squashed or kinked. (Error code: ) => Check
the inlet hose connection.
The end of the drain hose is too low. (Error code: ) => Refer to
relevant paragraph in “water drainage” section.
The filter in the inlet hose is blocked. (Error code: ) => Clean
the water inlet hose filter.
The door is not properly closed. (Error code: ) => Close the
door firmly.
The water tap is closed. (Error code: ) => Open the water tap.
Certain problems are due to lack of simple
maintenance or oversights, which can be
solved easily without calling out an engineer.
Before contacting your local Service Centre,
please carry out the checks listed below.
Once the problem has been eliminated, press
the Start/Pause button to restart the program.
If after all checks, the problem persists,
contact your local Service Centre.
The washing
machine does
not start:
The machine
does not fill the
water:
The machine fills
then empties
immediately:
Malfunction Possible cause => Solution
The appliance does not fill with
water properly.
The appliance door is open or
not closed correctly. Please
check the door!
The appliance does not drain
the water.
The main supply is unstable.
Wait until the main supply is
stable.
No communication between
electronic elements of the
appliance. Switch off and
switch on again.
WARNING! Deactivate the appliance
before you do the checks.
Alarm Code:
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Malfunction Possible cause => Solution
Too much detergent or unsuitable detergent (creates too much foam)
has been used. => Reduce detergent quantity and use correct type of
detergent (refer page 19).
Check whether there are any leaks from one of the inlet hose fittings.
It is not always easy to see this as the water runs down the hose;
check to see if it is damp. => Check the water inlet hose connection.
Too little detergent or unsuitable detergent has been used. =>
Increase detergent quantity or use different detergent (refer page 19).
The program is still running. => Wait until the end of cycle.
The transit bolts and packing have not been removed. => Check the
correct installation of the appliance.
Detergent over dose. => Reduce the detergent quantity or use another
one. (Refer page 19 “Detergents Type And Quantity Of Detergent”).
Machine unbalance. => Redistribute laundry manually in the drum and
start the spin phase again.
The support feet have not been adjusted. => Check the correct
levelling of the appliance.
The laundry is not evenly distributed in the drum. => Pause the
machine and redistribute laundry manually.
There is very little laundry in the drum. => Load more laundry.
Unstable floors eg. wooden floors. => Refer to relevant paragraph in
“Positioning” section.
There is water in the drum. => You must drain the water to open the
door (refer “Opening The Door” on page 16).
This problem may be caused by a failure of the appliance. =>
Contact Service. If you need to open the door, please read carefully
“Emergency door opening” on next page.
Stubborn stains have not been treated prior to washing. => Use
commercial products to treat the stubborn stains.
The correct temperature was not selected. => Check if you have
selected the correct temperature.
Excessive laundry load. => Reduce load.
The drain hose is damaged. => Call Service.
There is water
on the floor:
Unsatisfactory
washing
results:
The door will
not open:
The machine
vibrates or is
noisy:
Cycle time
longer than
displayed:
The drain hose is squashed or kinked. (Error code: ) => Check
the drain hose connection.
The drain pump is clogged. (Error code: ) => Clean the drain
filter.
The machine
does not empty
and/or does
not spin:
The option “Extra Silent” or “Rinse Hold” has been selected. => Press
Start/Pause touchpad to drain the water or select spin program.
The laundry is not evenly distributed in the drum. => Pause the
machine and redistribute laundry manually.
ENGLISH
In case of power failure or appliance failure, the appliance door remains locked. The wash
program continues when power is restored. If the door remains locked in case of failure, it is
possible to open it using the emergency unlock feature.
Before opening the door:
9.2 Emergency Door Opening
Malfunction Possible cause => Solution
The electronic unbalance detection device has cut in because the
laundry is not evenly distributed in the drum. The laundry is redistributed
by reverse rotation of the drum.
This may happen several times before the unbalance disappears and
normal spinning can resume. If, after 10 minutes, the laundry is still not
evenly distributed in the drum, the machine will not spin. In this case,
redistribute the load manually and select the spin program.
=> Pause the machine and redistribute laundry manually.
Machine not installed properly. => Make sure the levelling of the
appliance is correct. Refer to “Installation”.
Transit bolts or packaging not removed. => Make sure that the
packaging and/or the transit bolts are removed. Refer to “Unpacking”.
The load may be too small. => Add more laundry in the drum.
Machines based on modern technology operate very economically using
very little water without affecting performance.
Spinning starts
late or the
machine does
not spin:
The machine
makes an
unusual noise:
No water is
visible in the
drum:
Make sure that the water temperature and the laundry are not hot. Wait until they
cool down if necessary.
WARNING!
Make sure that the drum is not rotating. Wait until the drum stops rotating if
necessary.
WARNING!
Make sure that the water level inside the drum is not too high. If necessary,
perform an Emergency Drain (see page 24).
WARNING!
The appliance calculated a new time according to the laundry load.
The cycle is
shorter than the
time displayed.
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10.
To open the door proceed as follows:
If you are unable to identify or
solve the problem, contact our
service centre.
Before calling service centre, make
a note of the model, serial number
and purchase date of your
machine: the Service Centre will
require this information.
1. Turn the program selector dial to “Off”
switch the appliance off.
2. Disconnect the mains plug from the
mains socket.
3. Open the filter flap.
4. While pulling the emergency unlock
strap (red strap) downward, pull the
door handle to open the door.
5. Take out the laundry.
6. Close the filter flap.
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