Warranty 4
3 Service
THREE YEAR LIMITED WARRANTYTHREE YEAR LIMITED WARRANTY
THREE YEAR LIMITED WARRANTYTHREE YEAR LIMITED WARRANTY
THREE YEAR LIMITED WARRANTY
R.L. DRAKE COMPANY warrants to the original purchaser this product shall be free from defects in material or workmanship for three (3)
years from the date of original purchase.
During the warranty period the R.L. DRAKE COMPANY or an authorized Drake service facility will provide, free of charge, both parts and
labor necessary to correct defects in material and workmanship. At its option, R.L. DRAKE COMPANY may replace a defective unit.
To obtain such warranty service, the original purchaser must:
(1)(1)
(1)(1)
(1) Retain invoice or original proof of purchase to establish the start of the warranty period.
(2)(2)
(2)(2)
(2) Notify the R.L. DRAKE COMPANY or the nearest authorized service facility, as soon as possible after discovery of a possible defect,
of:
(a) the model and serial number,
(b) the identity of the seller and the approximate date of purchase; and
(c) A detailed description of the problem, including details on the electrical connection to associated equipment and the list of such
equipment.
(3)(3)
(3)(3)
(3) Deliver the product to the R.L. DRAKE COMPANY or the nearest authorized service facility, or ship the same in its original container
or equivalent, fully insured and shipping charges prepaid.
Correctmaintenance,repair,andusearenecessarytoobtainproperperformancefromthisproduct. ThereforecarefullyreadtheInstruction
Manual. This warranty does not apply to any defect that R.L. DRAKE COMPANY determines is due to:
(1)(1)
(1)(1)
(1) Improper maintenance or repair, including the installation of parts or accessories that do not conform to the quality and specifications
of the original parts.
(2)(2)
(2)(2)
(2) Misuse, abuse, neglect or improper installation.
(3)(3)
(3)(3)
(3) Accidental or intentional damage.
All implied warranties, if any, including warranties of merchantability and fitness for a particular purpose, terminate three (3) years from the
date of the original purchase.
The foregoing constitutes R.L. DRAKE COMPANY’S entire obligation with respect to this product, and the original purchaser shallhave no
other remedy and no claim for incidental or consequential damages, losses or expenses. Some states do not allow limitations on how long
an implied warranty lasts or do not allow the exclusions or limitation of incidental or consequential damages, so the above limitation and
exclusion may not apply to you.
This warranty gives you specific legal rights and you may also have other rights which vary from state to state. This warranty shall be
construed under the laws of Ohio.
R.L. DRAKE COMPANY
230 INDUSTRIAL DRIVE
FRANKLIN, OHIO 45005 U.S.A.
CUSTOMER SERVICE AND PARTS TELEPHONE: +1 (937) 746-6990
TELEFAX: +1 (937) 743-4576
WORLD WIDE WEB SITE: http://www.rldrake.com
TM is a trademark of the R.L. Drake Company
®is a registered trademark of the R.L. Drake Company
© Copyright 2003 R.L. Drake Company P/N: 3852365B-12-2003 Printed in the U.S.A.
SERVICE INFORMATION
You may contact the R.L. DRAKE Service Department
for additional information or assistance by calling
+1 (937) 746-6990, Monday through Friday, between
8:00 A.M. and 4:00 P.M. Eastern Time, except on
holidays.
You may also contact the R.L. DRAKE Service Depart-
ment by E-mail at the following address:
or by Telefax:
+1 (937) 743-4576.
IFYOU NEEDTO CALL FOR HELP
Call our Customer Service/Technical Support line at
+1 (937) 746-6990 between 8:00 A.M.and 4:00 P.M.
Eastern Time, weekdays. Please have the unit’s serial
number available.We will also need to know the
specifics of any other equipment connected to the unit.
When calling, please have the unit up and running, near
the phone if possible.Our technician(s) will likely ask
certain questions to aid in diagnosis of the problem.
Also, have a voltmeter handy, if possible.
R.L.DRAKE also provides technical assistance by
e-mail:TechSupport@rldrake.com
or byTelefax:+1 (937) 743-4576.
Many of the products that are sent to us for repair are in
perfect working order when we receive them. For these
units, there is a standard checkout fee that you will be
charged. Please perform whatever steps are applicable
from the installation sections of the Owner's Manual
before calling or writing—this could save unnecessary
phone charges. Please do not return the unit without
contacting R.L.DRAKE first:it is preferred to help
troubleshoot the problem over the phone (or by mail)
first, saving you both time and money.
Inside the carton, enclose a note with your name,
address, daytime phone number, and a description of
the unit’s problem.
The unit must be sent to the following address:
Service Department
R.L. DRAKE COMPANY
230 Industrial Drive
Franklin,Ohio 45005 U.S.A.
Be sure to include your street address which will be
needed for UPS return.UPS Surface (Brown Label)
takes 7-10 days to reach us depending on your
location, Blue takes 2-3 days.
Should you want to return your unit for service,
package the unit carefully using the original carton or
othersuitablecontainer.
Write your return address clearly on the shipping carton
and on an enclosed cover letter describing the service
required, symptoms or problems. Also include your
daytime telephone number and a copy of your proof of
purchase.
The unit will be serviced under the terms of the
R.L. DRAKE COMPANY Limited Warranty and
returned to you.
Red is an overnight service.Send the unit in a way that
it can be traced if we can’t verify receipt of shipment.
We suggest UPS or insured postal shipment.
If the unit is still under the original owner’s warranty,
R.L.DRAKE will pay the cost of the return shipment to
you.Our return shipping policy is that we will return it
UPS Brown if received Brown or by US Mail, it will be
returned Blue if received Blue or Red—or it will be
returned however you prefer if you furnish the return
cost for the method you select.
If the unit is out of warranty, use one of the following
methods for return shipment:
1)You designate billing to American ExPress,VISA,
MasterCard or Discover card;
2)You prepay the service charges with a personal
check, or
3)You specify some other method of return and
payment.
When calling, the technician can estimate the repair
charges for you over the phone.This is another good
reason to call before sending a unit in for repair.
Typically, equipment is repaired in five to ten working
days after it arrives at R.L.DRAKE if we have all the
facts.If we must call you, it may take longer. R.L.
DRAKE is not responsible for damage caused by
lightning, nonprofessional alterations, “acts of God”,
shippingdamage,poor storage/handling,etc.R.L.
DRAKE will make note of any shipping damage upon
receipt.
You will need to send proof of purchase to receive
warranty service.Typically, a copy of the invoice from an
R.L.DRAKE dealer will suffice.The warranty is for the
original owner only and is not transferable.
