Dimplex DWOP20R User manual

Service Manual

Model Number:

DWOP20R

UL Part Number

6909030100

7400760100R00

In keeping with our policy of continuous product development, we reserve the right to make changes without notice.

Dimplex North America Limited

1367 Industrial Road Cambridge ON Canada N1R 7G8

1-888-346-7539 www.dimplex.com

REV PCN DATE

00 - 1-NOV-13

IMPORTANT SAFETY INFORMATION: Always read this manual rst before attempting to service this replace. For your

safety, always comply with all warnings and safety instructions contained in this manual to prevent personal injury or prop-

erty damage.

2 www.dimplex.com

Always use a qualied technician or service agency to repair this replace.

!NOTE: Procedures and techniques that are considered important enough to emphasize.

CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the equipment.

WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the risk of re, serious

injury, or death.

OPERATION .........................................................3

MAINTENANCE ......................................................4

EXPLODED PARTS DIAGRAM ..........................................5

REPLACEMENT PARTS ...............................................5

WIRING DIAGRAM ...................................................6

HEATER ASSEMBLY REPLACEMENT ....................................7

COMPONENT ACCESS ................................................7

ON/OFF SWITCH REPLACEMENT .......................................7

3 POSITION SWITCH REPLACEMENT....................................8

THERMOSTAT REPLACEMENT .........................................8

POTENTIOMETER REPLACEMENT ......................................8

REMOTE RECEIVER REPLACEMENT ....................................8

POWER BOARD REPLACEMENT .......................................9

TRANSFORMER REPLACEMENT .......................................9

IR SENSOR REPLACEMENT ...........................................9

POWER CORD REPLACEMENT.........................................9

FAN ASSEMBLY REPLACEMENT - MOTOR AND HOUSING .................10

LIGHT ASSEMBLY REPLACEMENT.....................................10

TROUBLESHOOTING GUIDE ..........................................11

TABLE OF CONTENTS

2kw

Resetting the Temperature Cutoff Switch

Should the heater overheat, an automatic cut out will turn

the replace off and it will not come back on without being

reset. It can be reset by switching the On/ Off Switch to Off

and waiting ten (10) minutes before switching the unit back

on.

CAUTION: If you need to continuously reset the heater,

unplug the unit and call Dimplex North America Limited at

1-888-346-7539 for technical support. Please have your

model and serial number ready when calling.

Remote Control

The On/Off Switch must be in the ‘ON’ ( I ) position in order

for the remote control to operate. There are 3 buttons on

the remote control. (Figure 2)

!NOTE: To operate correctly the remote control must be

pointed towards the heater outlet.

The remote control functions are as follows:

Press once to turn on Flame effect only. This will be

indicated by one beep.

Press once to turn on Full heat and Flame effect. This

will be indicated by two beeps.

Standby - This will be indicated by one beep.

!NOTE: Once the mist has been activated, the unit will

have to be turned Off, using either the momentary button,

on the unit, or the Off button on the remote control, then

back on to return to Level 1 - Logs and Light only operation.

Battery Replacement

To replace the battery:

1. Slide battery cover open on the remote control (Figure

10).

2. Install two 1.5 Volt (AAA) battery in the battery holder.

3. Close the battery cover.

Battery must be recycled or disposed of properly.

Check with your Local Authority or Retailer for recy-

cling advice in your area.

OPERATION

!NOTE: When the engine is used in an environment

where background noise is very low, it may be possible to

hear a sound which is related to the operation of the ame

effect. This is normal and should not be a cause for con-

cern.

!NOTE: Always ensure that the appliance is xed to the

wall in a level position.

The manual controls for the wall mount engine are located

on the bottom of the unit. (Figure 1)

A. On/Off Switch

Supplies power to the engine.

B. Thermostat Control

To adjust the temperature to your individual requirements,

turn the thermostat control backwards all the way to turn on

the heater. When the room reaches the desired tempera-

ture, turn the thermostat knob forward until you hear a click.

Leave thermostat in this position to maintain the room tem-

perature at this setting. For additional heat, turn clockwise

until you hear the click again and the heater will turn on.

C. Mode Selector Switch

Press once to turn on the ame effect. This will be indicated

by an audible “beep”. Although the lights turn on immedi-

ately it will take 30 seconds before the ame effect starts.

• Press again to give ame effect and full heat. This will

be indicated by two “beeps”.

• Press again to return to ame effect only. This will be

indicated by one “beep”.

• Press to put re in to standby mode. This will be

indicated by one “beep”.

D. Flame Intensity Control

Adjusts the intensity of the ame and smoke effect when the

heater has been activated.

Turning the control knob towards you decreases the inten-

sity of the ame and smoke effect. Turning the control knob

away from you will increase the ame and smoke effect.

!NOTE: Give the ame generator some time to react to

changes you may make on the ame control knob.

!NOTE: When the water tank is empty the unit will turn

off after 30 seconds. See instructions under Maintenance

Section for relling tank. When this procedure is complete,

the main lamps will illuminate but it will take 30 seconds

before the ames return.

Figure 2

Figure 1

Battery Cover

Standby

Button

Flame

Button

Heat

Button

4 www.dimplex.com

MAINTENANCE

WARNING: Disconnect power before attempting any

maintenance or cleaning to reduce the risk of re, elec-

tric shock or damage to persons.

Filling the water tank

When the water tank is empty, the ame effect shuts off

and you will hear 2 audible beeps, follow these steps.

CAUTION: Allow at least ve minutes for components to

cool before disassembling the unit to rell.

1. Turn the On/Off switch to the off position (0) (Figure 1)

2. Gently remove the rock media and the media tray and

place them carefully on the ground.

3. Remove the rell container by lifting upwards and

outwards.

4. Rell the container with tap water.

!NOTE: Normal tap water can be used in the Optimyst®

as long as the tap water is not considered to be hard water.

In the event your tap water is hard, you may use softened

water or distilled water with 1/8 tsp of salt (0.5 mL) added to

the water reservoir. (The addition of additional salt should

only be when you notice that the unit is not producing mist

as expected.)

5. Screw the cap back on, do not overtighten.

6. Return the rell container to the sump, with the tank

cap facing down and the at side of the tank facing

outward.

7. Gently place the media tray and rock media back into

position.

8. Turn the On/Off switch to the off position (I). (Figure 1)

If you do not intend on using the unit for longer than 2

weeks, empty and drain the unit of water, and dry all of the

water containing components.

Replacing the Light bulbs

If a large amount of the smoke appears grey or colourless it

may be that one or more of the light bulbs have burnt out.

CAUTION: Allow at least twenty minutes for light bulbs

to cool before touching bulbs to avoid accidental burning of

skin.

1. Leaving the ame effect on, remove the rock media,

tray and water tank and lift out the top cover (Figure 3).

2. View the lamps from a distance in front of the re and

observe which lamp needs to be changed.

3. Turn the unit off, and unplug the engine.

4. Leave the appliance for 20 minutes to allow the lamps

to cool down before removing them.

5. Remove the water tank and sump (Figure 4) by lifting

upwards and placing to the side.

6. Remove the defective bulb, by gently lifting vertically

and disengaging the pins from the lamp holder.

!NOTE: Replacement light bulbs can be obtained by

contacting Dimplex Customer Service at 1-888-346-7539.

7. Carefully insert the two pins of the new bulb into the

two holes in the lamp holder. Push lamp rmly in place.

8. Replace the top cover, rell container, media tray and

media.

Cleaning

It is recommended that all of the components that contain

water are cleaned with soap and water on a biweekly ba-

sis. A small brush has been included to assist in cleaning

difcult items/areas, i.e. the transducer.

CAUTION: Do not put plastic components in the dish-

washer.

Filter Cleaning

The air lter can be removed and gently rinsed with water

to clean and dried on a towel before reinstalling.

!NOTE: Replace the lter so that the course black lter is

facing the front of the engine.

Surface Cleaning

Use a warm damp cloth only to clean surfaces of the en-

gine. Do not use abrasive cleaners.

!NOTE: If you need to move the unit ensure that all of

the components that contain water have been emptied be-

fore relocating.

Sump

Filter

Figure 3

Top

Cover

Figure 4

EXPLODED PARTS DIAGRAM

910

REPLACEMENT PARTS

1. Remote Control...................9600385600RP

2. Remote Control Receiver ...........9600580300RP

3. Rock Media . . . . . . . . . . . . . . . . . . . . . .9600650100RP

4. Media Tray ......................9600660100RP

5. Heating Assembly (with cutout).......9600680100RP

6. Light Holder Assembly .............9600610100RP

7. Removable Rell Container with Cap 0441440100RP

8. Cap for Rell Container. . . . . . . . . . . . .0441440300RP

9. Top Cover Assembly ...............9600670100RP

10. Water Reservoir (Sump) ...........0441380100RP

11. Fan Assembly . . . . . . . . . . . . . . . . . . . .5300300100RP

12. Fan Housing Assembly . . . . . . . . . . . . .9600540100RP

13. Fan Filter. . . . . . . . . . . . . . . . . . . . . . . .8600300100RP

14. Transducer ......................3800040100RP

15. Power Cord

Mod 0-A ........................9600385500RP

Mod B . . . . . . . . . . . . . . . . . . . . . . . . . .9600740100RP

16. On/Off Switch ....................9600383500RP

17. 3-Position Switch .................9600383600RP

18. Transformers. . . . . . . . . . . . . . . . . . . . .9600690100RP

19. Mounting Hardware Kit . . . . . . . . . . . . .9600700100RP

20. Potentiometer ....................9600640100RP

21. Thermostat Assembly . . . . . . . . . . . . . .9600620100RP

22. Control Knob . . . . . . . . . . . . . . . . . . . . .9600630100RP

23. Power Board . . . . . . . . . . . . . . . . . . . . .9600590100RP

24. IR Receiver with Lens . . . . . . . . . . . . . .9600600100RP

25. Light Bulbs ............................ RB400

6 www.dimplex.com

WIRING DIAGRAM

HEATER ASSEMBLY REPLACEMENT

Tools Required: Philips head screwdriver

Flat head screwdriver

WARNING: If the replace was operating prior to ser-

vicing, allow at least 10 minutes for light bulbs and heating

elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any

maintenance to reduce the risk of electric shock or damage

to persons.

1. Carefully remove the rocks from the front tray.

2. Remove the replace assembly from the wall by care-

fully lifting it upward, releasing it from the anges of the

wall-mounting bracket.

3. Carefully set the unit upright on a at working surface.

!NOTE: If necessary, lay a protective barrier between

the unit and your work surface, (i.e. cloth, cardboard, thick

plastic) to avoid scratching your work surface.

4. Remove the three screws along the back edge of the

top of the unit and the two screws along the top of the

side edge. (Figure 5)

5. Gently remove the top panel, laying it on the work sur-

face so that all of the components can easily be seen.

6. Remove the 4 screws that secure the heater assembly

to the back panel. (Figure 6)

7. Disconnect the wiring connections noting their original

locations.

!NOTE: A at head screwdriver can be used to gently

pry between the end of the connector and the switch to

release the wires.

8. Transfer the mounting brackets from the old heater as-

sembly to the new heater assembly.

9. Properly orient and install the new assembly and con-

nect all of the wiring.

10. Reassemble in the reverse order as above.

Figure 5

COMPONENT ACCESS

Tools Required: Phillips Head Screwdriver

WARNING: If the replace was operating prior to ser-

vicing, allow at least 10 minutes for light bulbs and heating

elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any

maintenance to reduce the risk of electric shock or damage

to persons.

1. Carefully remove the rocks from the front tray.

2. Remove the replace assembly from the wall by care-

fully lifting it upward, releasing it from the anges of the

wall-mounting bracket.

3. Carefully set the unit upright on a at working surface.

!NOTE: If necessary, lay a protective barrier between

the unit and your work surface, (i.e. cloth, cardboard, thick

plastic) to avoid scratching your work surface.

4. Remove the three screws along the back edge of the

top of the unit and the two screws along the top of the

side edge.

5. Remove the remaining 4 along the front side edge of

the unit on both sides and the three along either side of

the middle back of the unit. (Figure 7)

6. Lay the unit carefully down on the back surface.

7. From this point the entire front (sides and top) can be

lifted off of the back exposing all of the inner compo-

nents.

ON/OFF SWITCH REPLACEMENT

Tools Required: Philips head screwdriver

Flat head screwdriver

WARNING: If the replace was operating prior to ser-

vicing, allow at least 10 minutes for light bulbs and heating

elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any

maintenance to reduce the risk of electric shock or damage

to persons.

Figure 6

Top Panel

8 www.dimplex.com

1. Follow “Component Access” instructions before pro-

ceeding.

2. Locate the On/Off switch and disconnect the wiring

connections noting their original locations. (Figure 8)

!NOTE: A at head screwdriver can be used to gently

pry between the end of the connector and the switch to

release the wires.

3. Depress the retainer clips on the rear of the switch and

push the switch out through the opening.

4. Properly orient and insert the new switch and connect

all of the wiring.

5. Reassemble in the reverse order as above.

3 POSITION SWITCH REPLACEMENT

Tools Required: Philips head screwdriver

Flat head screwdriver

WARNING: If the replace was operating prior to ser-

vicing, allow at least 10 minutes for light bulbs and heating

elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any

maintenance to reduce the risk of electric shock or damage

to persons.

1. Follow “Component Access” instructions before pro-

ceeding.

2. Locate the 3 Position switch and disconnect the wiring

connections noting their original locations. (Figure 8)

!NOTE: A at head screwdriver can be used to gently

pry between the end of the connector and the switch to

release the wires.

3. Depress the retainer clips on the rear of the switch and

push the switch out through the opening.

4. Properly orient and insert the new switch and connect

all of the wiring.

5. Reassemble in the reverse order as above.

THERMOSTAT REPLACEMENT

Tools Required: Philips head screwdriver

Flat head screwdriver

WARNING: If the replace was operating prior to ser-

vicing, allow at least 10 minutes for light bulbs and heating

elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any

maintenance to reduce the risk of electric shock or damage

to persons.

1. Follow “Component Access” instructions before pro-

ceeding.

2. Locate the thermostat and disconnect the wiring con-

nections noting their original locations. (Figure 8)

!NOTE: A at head screwdriver can be used to gently

pry between the end of the connector and the board to

release the wires.

3. Remove the screws securing the thermostat to the

chassis and gently lift the thermostat off.

4. Properly orient and install the new thermostat and con-

nect all of the wiring.

5. Reassemble in the reverse order as above.

POTENTIOMETER REPLACEMENT

Tools Required: Philips head screwdriver

Flat head screwdriver

WARNING: If the replace was operating prior to ser-

vicing, allow at least 10 minutes for light bulbs and heating

elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any

maintenance to reduce the risk of electric shock or damage

to persons.

1. Follow “Component Access” instructions before pro-

ceeding.

2. Locate the potentiometer and disconnect the wiring

connections noting their original locations. (Figure 8)

!NOTE: A at head screwdriver can be used to gently

pry between the end of the connector and the board to

release the wires.

3. Remove the screws securing the potentiometer to the

chassis and gently lift the potentiometer off.

4. Replace the control knob, if required.

5. Properly orient and install the new potentiometer and

connect all of the wiring.

6. Reassemble in the reverse order as above.

REMOTE RECEIVER REPLACEMENT

Tools Required: Philips head screwdriver

Flat head screwdriver

WARNING: If the replace was operating prior to ser-

vicing, allow at least 10 minutes for light bulbs and heating

Figure 7

elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any

maintenance to reduce the risk of electric shock or damage

to persons.

1. Follow “Component Access” instructions before pro-

ceeding.

2. Locate the remote control receiver and disconnect

the wiring connections noting their original locations.

(Figure 8)

!NOTE: A at head screwdriver can be used to gently

pry between the end of the connector and the board to

release the wires.

3. Remove the screws securing the remote receiver to the

chassis and gently lift the receiver off.

4. Properly orient and install the new remote control re-

ceiver and connect all of the wiring.

5. Reassemble in the reverse order as above.

POWER BOARD REPLACEMENT

Tools Required: Philips head screwdriver

Flat head screwdriver

WARNING: If the replace was operating prior to ser-

vicing, allow at least 10 minutes for light bulbs and heating

elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any

maintenance to reduce the risk of electric shock or damage

to persons.

1. Follow “Component Access” instructions before pro-

ceeding.

2. Locate the power board and disconnect the wiring con-

nections noting their original locations. (Figure 8)

!NOTE: A at head screwdriver can be used to gently

pry between the end of the connector and the board to

release the wires.

3. Remove the screws securing the power board to the

chassis and gently lift the board off.

4. Properly orient and install the new power board and

connect all of the wiring.

5. Reassemble in the reverse order as above.

TRANSFORMER REPLACEMENT

Tools Required: Philips head screwdriver

Flat head screwdriver

WARNING: If the replace was operating prior to ser-

vicing, allow at least 10 minutes for light bulbs and heating

elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any

maintenance to reduce the risk of electric shock or damage

to persons.

1. Follow “Component Access” instructions before pro-

ceeding.

2. Locate the transformer and disconnect the wiring con-

nections noting their original locations. (Figure 8)

!NOTE: A at head screwdriver can be used to gently

pry between the end of the connector and the board to

release the wires.

3. Remove the screws securing the transformer to the

chassis and gently lift the board off.

4. Properly orient and install the new transformer and

connect all of the wiring.

5. Reassemble in the reverse order as above.

IR SENSOR REPLACEMENT

Tools Required: Philips head screwdriver

Flat head screwdriver

WARNING: If the replace was operating prior to ser-

vicing, allow at least 10 minutes for light bulbs and heating

elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any

maintenance to reduce the risk of electric shock or damage

to persons.

1. Follow “Component Access” instructions before pro-

ceeding.

2. Locate the IR sensor and disconnect the wiring con-

nection noting their original locations. (Figure 8)

3. Properly orient and install the new IR sensor and con-

nect the wiring.

4. Reassemble in the reverse order as above.

POWER CORD REPLACEMENT

Tools Required: Philips head screwdriver

Flat head screwdriver

Needle nose pliers

WARNING: If the replace was operating prior to ser-

vicing, allow at least 10 minutes for light bulbs and heating

elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any

maintenance to reduce the risk of electric shock or damage

Figure 8

Transformer

Heater Assembly

Sensor

Remote

Receiver

Power

Board

On/Off

Switch 3 Position Switch

Thermostat

Potentiometer

10 www.dimplex.com

to persons.

1. Follow “Component Access” instructions before pro-

ceeding.

2. Locate the power cord and disconnect the wiring con-

nections noting their original locations.

!NOTE: A at head screwdriver can be used to gently

pry between the end of the connector and the switch to

release the wires.

3. With needle nose pliers, grasp the power cord strain

relief grommet from inside the back of the bottom panel

and push while twisting to remove.

4. Install the new power cord.

5. Reassemble in the reverse order as above.

FAN ASSEMBLY REPLACEMENT -

MOTOR AND HOUSING

Tools Required: Philips head screwdriver

Flat Head Screwdriver

WARNING: Disconnect power before attempting any

maintenance to reduce the risk of electric shock or damage

to persons.

!NOTE: Ensure that all of the components that

contain water have been emptied before performing any

maintenance.

1. Carefully remove the rocks from the front tray.

2. Remove the replace assembly from the wall by care-

fully lifting it upward, releasing it from the anges of the

wall-mounting bracket.

3. Carefully set the unit upright on a at working surface.

!NOTE: If necessary, lay a protective barrier between

the unit and your work surface, (i.e. cloth, cardboard, thick

plastic) to avoid scratching your work surface.

4. Disassemble the sump components. (Figure 9)

5. Remove the 3 screws that hold the cover onto the fan

housing.

6. Remove the fan motor out of the housing and discon-

nect the wiring connection located near the bottom of

the housing.

7. If replacing only the motor, attach new motor and reas-

semble the remainder of the cassette in reverse order

from the instructions above.

• If replacing the housing, remove the 3 screws attaching

the base to the cassette. (Figure 6)

8. Attach new fan housing base to the cassette.

9. Transfer the lter from the old housing to the new hous-

ing.

10. Reinstall the fan motor and reconnect the wire.

11. Re-assemble the remainder of the cassette in reverse

order from the instructions above.

LIGHT ASSEMBLY REPLACEMENT

Tools Required: Phillips Head Screwdriver

WARNING: If the replace was operating prior to ser-

vicing, allow at least 10 minutes for light bulbs and heating

elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any

maintenance to reduce the risk of electric shock or damage

to persons.

1. Carefully remove the rocks from the front tray.

2. Remove the replace assembly from the wall by care-

fully lifting it upward, releasing it from the anges of the

wall-mounting bracket.

3. Carefully set the unit upright on a at working surface.

!NOTE: If necessary, lay a protective barrier between

the unit and your work surface, (i.e. cloth, cardboard, thick

plastic) to avoid scratching your work surface.

4. Disassemble the sump components. (Figure 9)

5. Lay the unit carefully down on the back surface.

6. Remove the light bulbs and place in a safe location.

7. Remove the two screws securing the light assembly

and housing bracket to the bottom panel.

8. Lift the assembly out and disconnect the wiring connec-

tions noting their original locations.

9. Remove the light assembly from the housing bracket.

10. Properly orient and install the new light assembly and

connect all of the wiring.

11. Reassemble in the reverse order as above.

Figure 9

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