Dell PowerVault NX300 User manual

Dell™ PowerVault™

NX300 Systems

Hardware Owner’s

Manual

book.book Page 1 Thursday, August 13, 2009 7:27 AM

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if

instructions are not followed.

WARNING: A WARNING indicates a potential for property damage, personal

injury, or death.

____________________

Information in this document is subject to change without notice.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.

is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, and PowerVault are trademarks of Dell Inc.;

Microsoft, Windows,and Windows Server are either trademarks or registered trademarks of Microsoft

Corporation in the United States and/or other countries.

Other trademarks and trade names may be used in this document to refer to either the entities claiming

the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and

trade names other than its own.

August 2009 Rev. A00

book.book Page 2 Thursday, August 13, 2009 7:27 AM

Contents 3

Contents

1 About Your System. . . . . . . . . . . . . . . . . . . 9

Accessing System Features During Startup. . . . . . . . 9

Front-Panel Features and Indicators . . . . . . . . . . 10

LCD Panel Features (Optional). . . . . . . . . . . . . . 12

Hard Drive Status Indicators . . . . . . . . . . . . . . 16

Back-Panel Features and Indicators . . . . . . . . . . 17

Guidelines for Connecting Optional External

Devices. . . . . . . . . . . . . . . . . . . . . . . . . . 19

NIC Indicator Codes . . . . . . . . . . . . . . . . . . . 19

Power Indicator Codes . . . . . . . . . . . . . . . . . 20

Diagnostic Lights (Optional). . . . . . . . . . . . . . . 21

LCD Status Messages (Optional) . . . . . . . . . . . . 23

System Messages . . . . . . . . . . . . . . . . . . . . 37

Warning Messages . . . . . . . . . . . . . . . . . . . 55

Diagnostics Messages . . . . . . . . . . . . . . . . . 55

Alert Messages . . . . . . . . . . . . . . . . . . . . . 55

Other Information You May Need . . . . . . . . . . . . 55

book.book Page 3 Thursday, August 13, 2009 7:27 AM

4Contents

2 Using the System Setup Program and

UEFI Boot Manager . . . . . . . . . . . . . . . . . 57

Choosing the System Boot Mode . . . . . . . . . . . . 57

Entering the System Setup Program . . . . . . . . . . . 58

System Setup Options . . . . . . . . . . . . . . . . . . 59

Entering the UEFI Boot Manager. . . . . . . . . . . . . 69

System and Setup Password Features. . . . . . . . . . 72

Embedded System Management. . . . . . . . . . . . . 75

Baseboard Management Controller

Configuration . . . . . . . . . . . . . . . . . . . . . . . 76

iDRAC Configuration Utility . . . . . . . . . . . . . . . 77

3 Installing System Components . . . . . . . 79

Recommended Tools . . . . . . . . . . . . . . . . . . . 79

Inside the System. . . . . . . . . . . . . . . . . . . . . 79

Removing and Replacing the Optional

Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . 81

Opening and Closing the System . . . . . . . . . . . . 82

Hard Drives. . . . . . . . . . . . . . . . . . . . . . . . 84

Power Supplies . . . . . . . . . . . . . . . . . . . . . 88

Expansion Cards . . . . . . . . . . . . . . . . . . . . . 92

Integrated Storage Controller Card . . . . . . . . . . . 95

Expansion-Card Riser . . . . . . . . . . . . . . . . . . 98

book.book Page 4 Thursday, August 13, 2009 7:27 AM

Contents 5

Internal USB Memory Key . . . . . . . . . . . . . . . . 100

System Board Shroud . . . . . . . . . . . . . . . . . . 102

iDRAC6 Express Card (Optional). . . . . . . . . . . . . 104

iDRAC6 Enterprise Card (Optional) . . . . . . . . . . . 106

VFlash Media (Optional) . . . . . . . . . . . . . . . . . 109

Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . 109

Optical Drive . . . . . . . . . . . . . . . . . . . . . . . 111

RAID Battery (Optional) . . . . . . . . . . . . . . . . . 114

System Memory . . . . . . . . . . . . . . . . . . . . . 116

Processors . . . . . . . . . . . . . . . . . . . . . . . . 123

System Battery . . . . . . . . . . . . . . . . . . . . . . 130

Control Panel Assembly-LED/LCD (Optional) . . . . . . 132

SAS Backplane . . . . . . . . . . . . . . . . . . . . . 136

Power Distribution Board . . . . . . . . . . . . . . . . 139

System Board . . . . . . . . . . . . . . . . . . . . . . 141

4 Troubleshooting Your System . . . . . . . . 147

Safety First—For You and Your System . . . . . . . . . 147

Troubleshooting System Startup Failure . . . . . . . . 147

Troubleshooting External Connections . . . . . . . . . 147

Troubleshooting the Video Subsystem . . . . . . . . . 148

Troubleshooting a USB Device . . . . . . . . . . . . . 148

book.book Page 5 Thursday, August 13, 2009 7:27 AM

6Contents

Troubleshooting a Serial I/O Device. . . . . . . . . . 149

Troubleshooting a NIC . . . . . . . . . . . . . . . . . 149

Troubleshooting a Wet System. . . . . . . . . . . . . 150

Troubleshooting a Damaged System. . . . . . . . . . 151

Troubleshooting the System Battery . . . . . . . . . . 152

Troubleshooting Power Supplies . . . . . . . . . . . 153

Troubleshooting System Cooling Problems . . . . . . 153

Troubleshooting a Fan . . . . . . . . . . . . . . . . . 154

Troubleshooting System Memory . . . . . . . . . . . 154

Troubleshooting an Internal USB Key . . . . . . . . . 156

Troubleshooting an Optical Drive . . . . . . . . . . . 157

Troubleshooting an External Tape Drive. . . . . . . . 157

Troubleshooting a Hard Drive . . . . . . . . . . . . . 158

Troubleshooting a SAS or SAS RAID

Controller. . . . . . . . . . . . . . . . . . . . . . . . 160

Troubleshooting Expansion Cards . . . . . . . . . . . 161

Troubleshooting the Microprocessors . . . . . . . . 162

5 Running the System Diagnostics . . . . . . 167

Using Online Diagnostics . . . . . . . . . . . . . . . 167

Embedded System Diagnostics Features . . . . . . . 167

When to Use the Embedded System

Diagnostics. . . . . . . . . . . . . . . . . . . . . . . 168

book.book Page 6 Thursday, August 13, 2009 7:27 AM

Contents 7

Running the Embedded System Diagnostics . . . . . . 168

Embedded System Diagnostics Testing Options . . . . 168

Using the Custom Test Options . . . . . . . . . . . . . 169

6 Jumpers and Connectors . . . . . . . . . . . 171

System Board Jumpers . . . . . . . . . . . . . . . . . 171

System Board Connectors . . . . . . . . . . . . . . . . 172

Disabling a Forgotten Password . . . . . . . . . . . . 174

7 Getting Help. . . . . . . . . . . . . . . . . . . . . . 177

Contacting Dell . . . . . . . . . . . . . . . . . . . . . 177

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

book.book Page 7 Thursday, August 13, 2009 7:27 AM

8Contents

book.book Page 8 Thursday, August 13, 2009 7:27 AM

About Your System 9

About Your System

Accessing System Features During Startup

The following keystrokes provide access to system features during startup.

Keystroke Description

<F2> Enters the System Setup program. See "Using the System Setup

Program and UEFI Boot Manager" on page 57.

<F10> Enters System Services, which opens the Unified Server Configurator.

The Unified Server Configurator allows you to access utilities such as

embedded system diagnostics. For more information, see the Unified

Server Configurator documentation.

<F11> Enters the BIOS Boot Manager or the UEFI Boot Manager,

depending on the system’s boot configuration. See "Using the System

Setup Program and UEFI Boot Manager" on page 57.

<F12> Starts PXE boot.

<Ctrl><E> Enters the Baseboard Management Controller (BMC) or iDRAC

Configuration Utility, which allows access to the system event log

(SEL) and configuration of remote access to the system. For more

information, see the BMC or iDRAC user documentation.

<Ctrl><C> Enters the SAS Configuration Utility. See your SAS adapter

documentation for more information.

<Ctrl><R> Enters the RAID Configuration Utility. For more information, see the

documentation for your SAS RAID card.

<Ctrl><S> Enters the utility to configure NIC settings for PXE boot. For more

information, see the documentation for your integrated NIC.

book.book Page 9 Thursday, August 13, 2009 7:27 AM

10 About Your System

Front-Panel Features and Indicators

Figure 1-1. Front-Panel Features and Indicators

Item Indicator, Button, or

Connector

Icon Description

1 Power-on indicator,

power button

The power-on indicator lights when the

system power is on.

The power button controls the

DC power supply output to the system.

When the optional system bezel is

installed, the power button is not

accessible.

NOTE: When powering on the system,

the video monitor can take from several

seconds to over 2 minutes to display an

image, depending on the amount of

memory installed in the system.

NOTE: On ACPI-compliant operating

systems, turning off the system using the

power button causes the system to

perform a graceful shutdown before

power to the system is turned off.

NOTE: To force an ungraceful shutdown,

press and hold the power button for

five seconds.

1 2 34

5789

610

book.book Page 10 Thursday, August 13, 2009 7:27 AM

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