Dell PowerVault NX200 User manual

Dell PowerVault

Network Attached Storage

(NAS) Systems

Troubleshooting Guide

book.book Page 1 Monday, September 6, 2010 1:15 PM

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if

instructions are not followed.

WARNING: A WARNING indicates a potential for property damage, personal

injury, or death.

____________________

Information in this publication is subject to change without notice.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.

is strictly forbidden.

Trademarks used in this text: Dell™, the DELL logo, PowerEdge™, PowerVault™ and

OpenManage™ are trademarks of Dell Inc. Microsoft®and Windows®are either trademarks or

registered trademarks of Microsoft Corporation in the United States and/or other countries.

Other trademarks and trade names may be used in this publication to refer to either the entities claiming

the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and

trade names other than its own.

September 2010 Rev. A01

book.book Page 2 Monday, September 6, 2010 1:15 PM

Contents 3

Contents

Installation Issues . . . . . . . . . . . . . . . . . . . . . 5

Deployment Issues. . . . . . . . . . . . . . . . . . . . 11

Management Issues . . . . . . . . . . . . . . . . . . . 14

Update Issues . . . . . . . . . . . . . . . . . . . . . . 15

book.book Page 3 Monday, September 6, 2010 1:15 PM

4Contents

book.book Page 4 Monday, September 6, 2010 1:15 PM

Troubleshooting Guide 5

Installation Issues

Table 1. Installation Issues

Issue Description Workaround / Solution

After reinstalling the

operating system, the

RAID configuration

on the system does

not match the

original factory

configuration.

If the operating system

reinstall DVD cannot

find an operating system

partition of 80 GB or

larger on Virtual Disk 0,

it defaults to the RAID 5

configuration.

NOTE: The operating system can

only be installed on LUN 0 of the

internal controller. To configure a

RAID configuration other than

RAID 1 (Dell PowerVault NX300,

NX3000, and NX3100) or RAID 5

(PowerVault NX200), create a virtual

disk with LUN ID 0 before

reinstalling the operating system.

To workaround this issue, perform

the following steps:

If possible, backup all data on all

virtual disks.

Reboot your system and enter

the Dell PowerEdge RAID

controller (PERC) BIOS. For

more information, see the PERC

documentation at

support.dell.com/manuals

Create a virtual disk with the

desired RAID configuration,

LUN ID 0, and a capacity of

80 GB or more.

Reboot the Dell PowerVault

Network Attached Storage

(NAS) using the operating

system reinstallation media or

DVD.

Error: -5000.

Unexpected

system error.

A required system

resource cannot be

located or is faulty.

This issue occurs because either

the operating system reinstallation

media, optical drive, or the system

is in an invalid state.

book.book Page 5 Monday, September 6, 2010 1:15 PM

6Troubleshooting Guide

Error: -5001.

Invalid

system.

System restore is

performed on an

unsupported system.

This issue occurs because the

operation is not supported on the

system. To resolve this issue,

remove the operating system

reinstallation media immediately.

Error: -5002.

Unsupported

hardware

configuration

encountered.

Unable to locate a

supported RAID

controller.

To workaround this issue, perform

one of the following steps:

• Ensure that the disk controller

card is connected to the internal

drives and is properly seated in

the correct slot. For more

information about connecting

the card, see the

Hardware

Owner’s Manual

support.dell.com/manuals

• Ensure that your system supports

an internal drive controller. For

information about the internal

drive controllers supported on

your system, see the system

hardware documentation at

support.dell.com/manuals

Table 1. Installation Issues

(continued)

Issue Description Workaround / Solution

book.book Page 6 Monday, September 6, 2010 1:15 PM

Troubleshooting Guide 7

Error: -5003.

Error occurred

while

attempting to

create OS

volume.

Invalid operating system

drive configuration. The

layout of physical disks to

be used as the operating

system disks does not

meet the required layout

for the device.

To workaround this issue, perform

one of the following steps:

• Ensure that all drives in the

operating system drive slots are

correctly attached and do not

have data on them. Physical disks

for the operating system must be

of the same type and must be

greater than 80 GB.

• Enter the PERC BIOS during the

operating system boot operation

and ensure that there are no

foreign configurations, drives are

clean of all data, the drives meet

the minimum size requirement,

and are fully functioning and

accessible. For more information,

see the PERC documentation at

support.dell.com/manuals

Table 1. Installation Issues

(continued)

Issue Description Workaround / Solution

book.book Page 7 Monday, September 6, 2010 1:15 PM

8Troubleshooting Guide

Error: -5004.

Error occurred

while

attempting to

create OS

volume.

Drives in the expected

system slots dedicated

for the operating system

are empty.

To workaround this issue, perform

one of the following steps:

• Ensure that all drives in the

operating system drive slots are

correctly attached and do not

have data on them. Physical disks

for the operating system must be

of the same type and must meet

the minimum size requirements.

• Enter the PERC BIOS during the

operating system boot operation

and ensure that there are no

foreign configurations, drives are

clean of all data, the drives meet

the minimum size requirement,

and are fully functioning and

accessible. For more information,

see the PERC documentation at

support.dell.com/manuals

Error: -5005.

Error occurred

while

attempting to

create OS

volume.

Drives in expected

operating system slots

have existing foreign

configurations.

To workaround this issue, enter the

PERC BIOS during the operating

system boot operation and ensure

that there are no foreign

configurations, drives are clean of

all data, the drives meet the

minimum size requirement, and

are fully functioning and

accessible. For more information,

see the PERC documentation at

support.dell.com/manuals.

Table 1. Installation Issues

(continued)

Issue Description Workaround / Solution

book.book Page 8 Monday, September 6, 2010 1:15 PM

Troubleshooting Guide 9

Error: -5006.

Error occurred

while

attempting to

create OS

volume.

Unable to locate the

PowerVault operating

system reinstallation

media.

To workaround this issue, perform

one of the following steps:

• Ensure that the operating system

reinstallation media is loaded in

the CD/DVD drive. If the media

is present in the drive, the drive

may be faulty. For information

about troubleshooting the drive,

see the

Hardware Owner’s

Manual

support.dell.com/manuals

• Ensure that the drive is still

functional. Reboot the

PowerVault NAS using the

operating system reinstallation

media to restart the process.

Table 1. Installation Issues

(continued)

Issue Description Workaround / Solution

book.book Page 9 Monday, September 6, 2010 1:15 PM

10 Troubleshooting Guide

Error: -5007.

Error occurred

while

attempting to

create OS

volume.

A pre-existing virtual disk

with LUN ID 0 that is

not being used for the

NAS operating system

has been encountered.

The operating system on the

PowerVault NAS system must be

on virtual disk 0.

To workaround this issue, the

current virtual disk with LUN ID 0

must be deleted for the operating

system reinstallation to proceed.

Backup all data on virtual disk 0

if possible.

Reboot your system and boot

into the PERC controller BIOS

during POST. For more

information about booting into

the PERC controller BIOS, see

PERC user’s guide at

support.dell.com/manuals

Delete the virtual disk with LUN

ID 0.

Reboot the PowerVault NAS

using the operating system

reinstallation media or DVD.

Errors due to

third-party tools

and utilities.

To workaround this issue, follow

the instructions in the error

message. If the error cannot be

resolved, contact Dell.

For more information, see "Getting

Help" in the Hardware Owner’s

Manual at

support.dell.com/manuals.

The package provided

is not a NAS

appliance software.

The package provided for

the PowerVault NAS

Initial Configuration

Wizard is not a

recognized NAS

appliance software.

Ensure that the package

downloaded from

support.dell.com is compatible

with your system.

Table 1. Installation Issues

(continued)

Issue Description Workaround / Solution

book.book Page 10 Monday, September 6, 2010 1:15 PM

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