CyberData 11304 User manual

Quick Start Guide 931623C

1.0 Out-of-Box and Prior to Final Installation

1.1. Verify that you have received all of the parts listed on the Installation Quick

Reference placemat.

1.2. Download the current manual, otherwise known as an Operations Guide,

which is available in the Downloads tab at the following webpage:

http://www.cyberdata.net/products/011304/

Note You can also navigate to the Downloads tab by going to

www.CyberData.net and following the steps that are indicated by

the following figures:

2.0 Select Power Source

PoE Switch PoE Injector

Set PoE power type to Class 0 = 15.4W CAT6 cable recommended—

for longer distances

Be sure you are using a non-PoE switch or port

Make sure port is not in trunk mode

Set port to full duplex/ 100Mbps

011304 INFORMACAST ENABLED

EMERGENCY INTERCOM

OUR PRODUCTS

VOIP PRODUCTS

Downloads

INFORMACAST ENABLED

InformaCast Enabled Emergency Intercom

Quick Start Guide

The IP Endpoint Company

Quick Start Guide 931623C

3.0 Power Test

3.1. Plug in the CyberData device and monitor the LED activity above the

ethernet port on the back of the device. See the following figure:

3.2. The green Link/Activity LED blinks off once during the boot up process

when the device begins DHCP addressing and autoprovisioning attempts,

and then comes on again and remains constant (solid green). The amber

100Mb Link LED may be blinking depending on the network activity.

During the initialization process, the Call Button LED should come on solid.

It will then blink 10 times per second until it can find a network address and

attempt autoprovisioning. This can take from 5 to 60 seconds. When the

device has completed initialization, the Call Button LED will remain solid.

Note The default DHCP addressing timeout is 60 seconds. The device will

attempt DHCP addressing 12 times with a 3 second delay between tries

and eventually fall back to the programmed static IP address (by default

10.10.10.10) if DHCP addressing fails. The DHCP Timeout is configurable

in the device's Network settings.

3.3. When the device has completed the initialization process, quickly press and

release the RTFM switch (SW1 button) to announce the IP address.

This concludes the power test. Go to Section 4.0, "InformaCast

Configuration File Retrieval".

100Mb Link

LED (Amber)

Link/Activity

LED (Green)

Quick Start Guide 931623C

4.0 InformaCast Configuration File Retrieval

4.1. DHCP should be enabled. After the device initializes, it will send a

broadcast to the DHCP server to ask for the location of its

InformaCastSpeaker.cfg configuration file.

4.2. SLP or TFTP?

•SLP should be enabled on InformaCast version 5.0.4 or higher. SLP is an

InformaCast protocol introduced in InformaCast version 5.0.4. The device

will retrieve its configuration file from an InformaCast server folder

specified by SLP. SLP method is preferred.

•TFTP servers may be used instead of SLP. In this alternate scenario,

DHCP option 150 is required to provide the device with the address of the

TFTP server. Otherwise, the device will be unable to retrieve its

configuration file.

Note The device and InformaCast server should be on the same

subnet during the device's initial configuration if it cannot access

the VLANs upon which the InformaCast Server and DHCP

servers are located. It may be necessary to manually configure

your switch port to allow access to the VLAN.

5.0 Device Identification and Testing

5.1. Ensure the InformaCast Server has detected a new device.

5.2. Test the newly detected device.

5.3. Add the newly detected device to the InformaCast Server.

Quick Start Guide 931623C

6.0 Contacting CyberData VoIP Technical Support

You are welcome to call CyberData VoIP Technical Support at 831-373-2601

x333. Business hours are 7:00 AM - 5:00 PM Pacific Time, Monday through

Friday.

We encourage you to access our Technical Support help desk at the following

address:

http://support.cyberdata.net/

Note You can also access the Technical Support help desk by going to

www.CyberData.net and clicking on the SUPPORT menu.

The Technical Support help desk provides the options of accessing

documentation for your CyberData product, browsing the knowledge base, and

submitting a troubleshooting ticket.

Please be advised requests for Returned Materials Authorization (RMA) numbers

require an active VoIP Technical Support ticket number. A product will not be

accepted for return without an approved RMA number.

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