CyberData 011309 User manual
Quick Start Guide 930926B
1.0 Out-of-Box and Prior to Final Installation
1.1. Verify that you have received all of the parts listed on the Installation Quick
Reference placemat.
1.2. Download the current manual, otherwise known as an Operation Guide,
which is available in the Downloads tab at the following webpage:
http://www.cyberdata.net/voip/011309/
Note You can also navigate to the Downloads tab by going to
www.CyberData.net and following the steps that are indicated by
the following figures:
2.0 Select Power Source
PoE Switch PoE Injector
Set PoE power type to Class 0 = 15.4W CAT6 cable recommended—
for longer distances
Be sure you are using a non-PoE switch or port
Make sure port is not in trunk mode
Set port to full duplex/ 100Mbps
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Part Number: 011309
Singlewire InformaCast
Outdoor Intercom
Singlewire InformaCast Outdoor Intercom
Quick Start Guide
The IP Endpoint Company
Quick Start Guide 930926B
3.0 Power Test
3.1. Plug in the CyberData device and monitor the LED activity above the
ethernet port on the back of the Intercom. See the following figure:
3.2. The green 100Mb Link LED blinks off once during the boot up process
when the device beings DHCP addressing and autoprovisioning attempts,
and then comes on again and remains constant (solid green). The yellow
Link/Activity LED may be blinking depending on the network activity.
During the initialization process, the Call Button LED should come on solid.
It will then blink 10 times per second until it can find a network address and
attempt autoprovisioning. This can take from 5 to 60 seconds. When the
device has completed initialization, the Call Button LED will blink twice and
then remain solid.
Note The default DHCP addressing timeout is 60 seconds. The device will attempt
DHCP addressing 12 times with a 3 second delay between tries and eventually
fall back to the programmed static IP address (by default 10.10.10.10) if DHCP
addressing fails. The DHCP Timeout is configurable in the device's Network
settings.
3.3. When the Intercom has completed the initialization process, press and hold
the RTFM switch (SW1 button) for 3 seconds to announce the IP address.
This concludes the power test. Go to Section 4.0, "InformaCast
Configuration File Retrieval".
100Mb Link LED
Link/Activity LED
Quick Start Guide 930926B
4.0 InformaCast Configuration File Retrieval
4.1. DHCP should be enabled. After the device initializes, it will send a
broadcast to the DHCP server to ask for the location of its
InformaCastSpeaker.cfg configuration file.
4.2. SLP or TFTP?
•SLP should be enabled on InformaCast version 5.0.4 or higher. SLP is an
InformaCast protocol introduced in InformaCast version 5.0.4. The device will
retrieve its configuration file from an InformaCast server folder specified by
SLP. SLP method is preferred.
•TFTP servers may be used instead of SLP. In this alternate scenario, DHCP
option 150 is required to provide the device with the address of the TFTP
server. Otherwise, the device will be unable to retrieve its configuration file.
Note The device and InformaCast server should be on the same subnet
during the device's initial configuration if it cannot access the
VLANs upon which the InformaCast Server and DHCP servers are
located. It may be necessary to manually configure your switch
port to allow access to the VLAN.
5.0 Singlewire-Enabled Singlewire InformaCast
Outdoor Intercom Identification and Testing
5.1. Ensure the InformaCast Server has detected a new device.
5.2. Test the newly detected device.
5.3. Add the newly detected device to the InformaCast Server.
Quick Start Guide 930926B
6.0 Contacting CyberData VoIP Technical Support
We encourage you to access our Technical Support help desk at the following
address:
http://support.cyberdata.net/
Note You can also access the Technical Support help desk by navigating through
menus on the CyberData website (www.CyberData.net) as shown in the
following figure:
The Technical Support help desk provides the options of accessing
documentation for your CyberData product, browsing the knowledge base, and
submitting a troubleshooting ticket.
Please be advised requests for Returned Materials Authorization (RMA) numbers
require an active VoIP Technical Support ticket number. A product will not be
accepted for return without an approved RMA number.
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