Compaq Evo Thin Client t20 User manual
b
Troubleshooting Guide
Compaq
Evo
Thin Clients T20 and T30
Part Number: 245305-004
June 2003
© 2003 Compaq Information Technologies, L.P.
Compaq, the Compaq logo, and Evo are trademarks of Compaq
Information Technologies Group, L.P. in the United States and other
countries.
Microsoft, Windows, and Windows NT are trademarks of Microsoft
Corporation in the United States and other countries.
All other product names mentioned herein may be trademarks of their
respective companies.
Compaq Computer Corporation shall not be liable for technical or editorial
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Computer Corporation.
ÅWARNING: Text set off in this manner indicates that failure to
follow directions could result in bodily harm or loss of life.
ÄCAUTION: Text set off in this manner indicates that failure to follow
directions could result in damage to equipment or loss of information.
Troubleshooting Guide
Compaq
Evo
Thin Clients T20 and T30
Fourth Edition (June 2003)
Part Number: 245305-004
Troubleshooting Guide iii
Contents
1 Product Description
Optional Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
Compaq Evo Thin Client T20 . . . . . . . . . . . . . . . . . . . . . 1–2
Compaq Evo Thin Client T30 . . . . . . . . . . . . . . . . . . . . . 1–3
Serial Number Location . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4
Connecting USB Equipment . . . . . . . . . . . . . . . . . . . . . . 1–4
Locating Additional Information . . . . . . . . . . . . . . . . . . . 1–5
2 Spare Parts
T20 and T30 Spare Parts Lists . . . . . . . . . . . . . . . . . . . . . 2–1
3 Diagnostics and Troubleshooting
LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
Power-On Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3
Power-On Diagnostic Tests . . . . . . . . . . . . . . . . . . . . . . . 3–4
Resetting the Thin Client . . . . . . . . . . . . . . . . . . . . . . . . . 3–5
T20-T30 Troubleshooting Flow Chart . . . . . . . . . . . . . . . 3–6
T20-T30 Troubleshooting Flow Chart (Cont.). . . . . . . . . 3–7
T20-T30 Troubleshooting Flow Chart (Cont.). . . . . . . . . 3–8
T20-T30 Troubleshooting Flow Chart (Cont.). . . . . . . . . 3–9
T20-T30 Troubleshooting Flow Chart (Cont.). . . . . . . . 3–10
Basic Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11
4 Rapport Administrative Software
iv Troubleshooting Guide
5 Citrix MetaFrame
Citrix MetaFrame Troubleshooting . . . . . . . . . . . . . . . . . 5–1
6 PXE Operation Flow
Current PXE Support Devices . . . . . . . . . . . . . . . . . . . . 6–2
List of Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2
PXE Firmware Scenarios . . . . . . . . . . . . . . . . . . . . . . . . . 6–3
A
Evo
Thin Client T20 Specifications
B
Evo
Thin Client T30 Specifications
C NetXFer Download Utility
D Support Information
DRAFT - Revised: 09/17/02
Troubleshooting Guide 1–1
1
Product Description
The Compaq Evo Thin Clients T20 and T30are Windows-based
terminals that connect over a network to a server where all
processing and storage occurs. Because of the nature of the
products, troubleshooting is significantly simpler than on a
standard PC.
The Windows Graphical User Interface (GUI) is English on all
Thin Clients. If you are using a foreign language keyboard, an
ICA or RDP connection will perform the localization between a
server-based application and the device, but all interaction with
the unit itself is in English.
Optional Firmware
PXE (Pre-boot Execution Environment) is supported on both the
Compaq Evo T20 and T30 NTe w/PXE and XPe products.
PXE allows a client to boot from a server on a network prior to
booting the embedded Operating System (OS) or the OS from the
local hard drive. A PXE-enabled client connects its Network
Information Center (NIC) to the Local Area Network (LAN) via a
jumper which keeps the workstation connected to the network
even when the power is off.
Because a network administrator does not have to physically visit
a specific client and manually boot it, the operating system and
other software can be loaded onto the device from a server over
the network.
PXE is a mandatory element of Intel’s Wired for Management
(WfM) specification and must be supported by the client’s BIOS
and its NIC.
1–2 Troubleshooting Guide
Product Description
Compaq
Evo
Thin Client T20
Compaq Evo Thin Client T20 - Front View
Compaq Evo Thin Client T20 - Rear View
Product Description
Troubleshooting Guide 1–3
DRAFT - Revised: 09/17/02
Compaq
Evo
Thin Client T30
Compaq Evo Thin Client T30 - Front View
Compaq Evo Thin Client T30 - Rear View
ÄCAUTION: The T30 power cord connector is for use only with the
supplied power adaptor. Replace only with the same or equivalent
type as recommended by the manufacturer.
1–4 Troubleshooting Guide
Product Description
Serial Number Location
The serial number is displayed on the bottom of the units.
Connecting USB Equipment
USB mouse devices and keyboards do not require special drivers
and are considered to be plug and play peripherals. Certain USB
devices such as printers and modems, however, may require
special drivers. For information on requirements for special
drivers, refer to the documentation that is included with the USB
device.
If a USB device is not supported directly by Compaq, a script
may be written to use the Rapport Administrative Software for
Compaq Evo Thin Clients to download the device driver to the
client. For information on script writing, refer to documentation
included with Rapport Administrative Software.
Product Description
Troubleshooting Guide 1–5
DRAFT - Revised: 09/17/02
Locating Additional Information
The following documentation is available to support these
products:
■Quick Setup
■Hardware Reference Guide
■Terminal Emulation Quick Reference Guide (Extended
Emulation)
■Terminal Emulation Quick Reference Guide
■Quick Reference Guide for Microsoft Windows NTe-based
Thin Clients
■Quick Reference Guide for Microsoft Windows
CE 2.12-based Thin Clients
■Adminstrators Guide for Microsoft Windows CE 2.12-based
Thin Clients
■Quick Reference and Administrator’s Guide for Microsoft
Windows CE.NET-based Thin Clients
■Compaq Service Advisories and Bulletins
■Compaq QuickFind
✎Documentation, white papers, and drivers are subject to change.
For the latest Compaq Evo Thin Client documentation, visit the
following Web site: www.compaq.com/support/thinclients .
DRAFT - Revised: 09/23/02
Troubleshooting Guide 2–1
2
Spare Parts
T20 and T30 Spare Parts Lists
The Spare Parts tables that follow provide a listing of the spare
parts available for the Compaq Evo Thin Clients T20 and T30.
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