Cisco Cisco 7960 User manual

Cisco 7960 Basic Handset User Guide

Cisco 7960 Handset User Guide

Last saved by PJM 15/12/2008 H:\Infrastructure Services\Net ork Services\IP Telephony\Documentation\Cisco IP Phone Documentation\7960 Handset User Guide.doc

Table of Contents

Getting Started: ........................................................................................................2

An Overview of our Phone:.................................................................................3

Understanding Lines and Calls:...........................................................................5

Understanding Phone Screen Features: ..........................................................6

Basic Features: ..........................................................................................................7

Basic Call Handling:.................................................................................................9

Shared Lines: ...........................................................................................................10

Soft ke s:...................................................................................................................11

Information Features: ..........................................................................................14

Browser Features:..................................................................................................20

Voicemail:..................................................................................................................25

Cisco 7960 Handset User Guide

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1 Getting Started:

Using this Guide:

This guide provides you with an overview of the basic features available on your phone.

Customizing Your Phone on the Web

Your Cisco Unified IP Phone is a network device that can share information with other network

devices in your company including your computer. You can use your Cisco Unified Call

Manager User Options web pages to establish and customize phone services and to control

phone features and settings from your computer. This guide provides a brief overview of these

capabilities.

http://fladlccm1.iptel.flinders.edu.au/ccmuser

Cisco 7960 Handset User Guide

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2 An Overview of our Phone:

Your Cisco Unified IP Phone is a full-feature telephone that provides voice communications over the same

data network that your computer uses allowing you to place and receive phone calls put calls on hold

transfer calls make conference calls etc.

In addition to basic call-handling features your phone can provide enhanced features.

• Access XML applications and web-based services.

• Customising of phone features and services from your User Options web page.

• 7960 e-Learning.

Cisco 7960 Handset User Guide

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Item Description

1 Handset light strip Indicates an incoming call or new voice message.

2 Phone screen Shows phone features.

3 Model Type Identifies your handset Model

4 Programmable buttons

• Extension Number

• Directory

• Extension Button illuminate to indicate status:

5 Foot stand button Allows you to adjust the angle of the phone base.

Directories button

Opens/closes the Directories menu. Use it to access call

logs and directories.

Help button

Activates the help menu.

Settings button

Opens/closes the Settings menu. Use it to Change phone

screen and ring settings.

Speaker button

Toggles the speakerphone on or off. When the

speakerphone is on the button is lit.

Mute button

Toggles the microphone on or off. When the microphone is

muted the button is lit.

Headset button

Toggles the headset on or off. When the headset is on the

button is lit.

Volume button

Controls the handset headset and speakerphone volume

(off-hook) and the ringer volume (on-hook).

Service button

Opens/closes the Services menu.

Messages button

Auto-dials your voice mail.

Navigation Button

Allows you to scroll through menu and highlight items.

Use the Selection button to select an item that is

highlighted on the screen.

16 Keypad Allows you to dial phone numbers enter letters and

choose menu items.

17 Softkey buttons

Each activates a softkey option (displayed on your phone

screen.)

Cisco 7960 Handset User Guide

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3 Understanding Lines and Calls:

To avoid confusion about lines and calls refer to these descriptions:

• Lines – Corresponds to a directory number (Extension number) that others can use to call you. To

see your phone line look at the right side of your phone screen.

• Calls – Your line (Extension number) can support two connected calls. Only one call can be active

at any time; other calls are automatically placed on hold.

Understanding Line and Call Icons:

Icon Line or call state Description

On-hook line No call activity on this line.

Off-hook line You are dialing a number or an

outgoing call is ringing.

Connected call You are connected to the other

party.

Ringing call A call is ringing on your line.

Call on hold You have put the call on hold.

Reverting call A holding call is reverting to your

phone.

Idle Line (BLF)

Busy Line (BLF)

Line in Do Not Disturb (BLF)

Cisco 7960 Handset User Guide

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4 Understanding Phone Screen Features:

This is what your main phone screen may look like with active calls and several feature menus open.

1 Primary Phone Line Displays your directory number (extension number).

2 Programmable button Programmable buttons speed-dial buttons phone service buttons

or phone feature buttons. Icons and labels indicated how these

buttons are configured.

3 Softkey labels Each displays a softkey function.

4 Status line Displays audio mode icons status information and prompts.

5 Call activity area Displays current calls per line including caller ID call duration

and call state for the highlighted line.

Cisco 7960 Handset User Guide

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5 Basic Features:

Feature: Adjusting the foot Stand:

To change the angle of the phone base adjust the Footstand while pressing the Footstand button.

Cisco 7960 Handset User Guide

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Understanding Feature Buttons and Menus:

Press a feature button to open or close a feature menu.

Accessing the Help S stem on Your Phone:

Your phone provides a comprehensive online help system. Help topics appear on the phone screen.

Cleaning and Maintaining the Phone Screen:

Use only a soft dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone as

they can contaminate phone components and cause failures.

Cisco 7960 Handset User Guide

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6 Basic Call Handling:

Placing a call – Basic Options:

There are six options for placing a new call.

1. Lift the Handset and dial the number.

2. Press a Line button and dial the number.

3. Press the speaker button and dial the number.

4. Press the Headset button and dial the number.

5. Press the NewCall soft key and dial the number.

6. Press the Speed Dial button and dial the number.

Tips:

• You can dial on-hook without a dial tone (pre-dial). To pre-dial enter a number then go off-

hook by lifting the handset or by pressing Speaker or Headset.