Cisco 3951 User manual

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Cisco Systems, Inc.

170 West Tasman Drive

San Jose, CA 95134-1706

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Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 526-4100

Cisco Unified SIP Phone 3951 for

Cisco Unified CallManager 5.1

INCLUDING LICENSE AND WARRANTY

Phone Guide

Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered

trademarks of Cisco Systems, Inc. or its affiliates in the United States and

certain other countries. All other brands, names, or trademarks mentioned in

this document or Website are the property of their respective owners. The use

of the word partner does not imply a partnership relationship between Cisco

and any other company. (0501R)

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Quick Reference

Cisco Unified SIP Phone

3951 for Cisco Unified

CallManager 5.1

Button Icons

Phone Screen Icons

Phone LEDs

Call Logs and Speed Dials

Name and Number Entries

Common Phone Tasks

Button Icons

Volume

Speaker

Mute

Navigation

Cancel

Line 1 and 2

Redial

Conference

Transfer

Hold/Resume

Messages

1 2

Common Phone Tasks

Place a call Go off-hook before dialing

a number.

Redial a

number

Press or press the

Navigation button while

on-hook to see your Placed

Calls log.

Switch to the

handset during

a call

Pick up the handset.

Switch to the

speakerphone

during a call

Press .

Mute your

phone

Press .

Hold/resume a

call

Highlight a call and press

Transfer a call

to a new

number

Press and enter the

number. Press

again when the call rings.

Start a standard

(ad hoc)

three-way

conference call

Press and dial the

participant. Press

again.

Phone Screen Icons

Line and Call States

Call forwarding enabled

Call on hold

Connected call

Incoming call

Conference call active

Conference call on hold

Conference call disabled

Outgoing call

Outgoing call not completed

Transferring a call

Line 1 (idle)

Line 2 (idle)

Line disabled

Selected Device

Handset in use

Speakerphone in use

Phone LEDs

Other Features

Message waiting

Missed call

Message

waiting

indicator

Indicator above phone screen:

•On (steady)—New voice

message

•Blinking—Incoming call

For each line:

•On (steady)—Active call

•Slow blink—Held call

•Fast blink—Incoming call

On—Speaker in use

On—Phone is muted

On—Conference call active

On—New voice message

1 2

Call Logs and Speed Dials

Name and Number Entries

Use your

call logs

Do one of the following:

•Press , choose Missed

Calls, Received Calls, or

Placed Calls, and select an

entry to dial.

•Press , choose

Directories > Missed Calls,

Received Calls, or Placed

Calls, and select an entry to

dial.

Speed dial

a number

Do one of the following:

•Press , choose Speed

Dials, and select an entry to

dial.

•Press , choose

Directories > Speed Dials, and

select an entry to dial.

Erase a digit Press .

Switch from numbers

to letters

Press #.

Switch from uppercase

to lowercase letters

Press #.

Cisco Unified SIP Phone 3951 for Cisco Unified CallManager 5.1 iii

Contents

Getting Started 1

Using this Guide 1

Finding Additional Information 1

Safety and Performance Information 2

Accessibility Features 3

Connecting Your Phone 4

An Overview of Your Phone 6

Understanding Buttons and Hardware 6

Understanding Feature Buttons and Menus 9

Understanding Lines vs. Calls 9

Understanding Line and Call Icons 10

Understanding Feature Availability 10

Call Handling 11

Placing a Call—Basic Options 11

Placing a Call—Additional Options 12

Answering a Call 12

Ending a Call 13

Using Hold and Resume 13

Using Mute 13

Switching Between Multiple Calls 14

Viewing Multiple Calls 14

Transferring Calls 15

Forwarding All Calls to Another Number 15

Making Conference Calls 16

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Speed Dialing 17

Using a Shared Line 17

Using the Handset and Speakerphone 18

Using Phone Settings 19

Customizing the Phone 19

Using Call Logs 20

Accessing Voice Messages 21

Troubleshooting Your Phone 22

Viewing Phone Administration Data 22

Cisco 90-Day Limited Hardware Warranty Terms 23

Index 25

Cisco Unified SIP Phone 3951 for Cisco Unified CallManager 5.1 1

Getting Started

Using this Guide

Your Cisco Unified SIP Phone 3951 belongs to the family of Cisco Unified IP Phones. This guide

provides you with an overview of the features available on your phone. You can read it completely for

a solid understanding of your phone’s capabilities, or refer to the table below for pointers to

commonly-used sections.

Finding Additional Information

You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this

URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

If you want to... Then...

Review safety information See Safety and Performance Information, page 2.

Connect your phone See Connecting Your Phone, page 4.

Use your phone after it is installed Start with An Overview of Your Phone, page 6.

Learn about the phone buttons See Understanding Buttons and Hardware, page 6.

Make calls See Placing a Call—Basic Options, page 11.

Put calls on hold See Using Hold and Resume, page 13.

Transfer calls See Transferring Calls, page 15.

Make conference calls See Making Conference Calls, page 16.

Use speed dials See Speed Dialing, page 17.

Share a phone number See Using a Shared Line, page 17.

Use your phone as a speakerphone See Using the Handset and Speakerphone, page 18.

Change the ring volume See Using Phone Settings, page 19.

View your missed calls See Using Call Logs, page 20.

Listen to your voice messages See Accessing Voice Messages, page 21.

See button and icon definitions Refer to the Quick Reference Card in the front of this guide.

2OL-11136-01

You can access the Cisco website at this URL:

http://www.cisco.com/

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Safety and Performance Information

Read the following safety notices before installing or using your Cisco Unified IP Phone:

Warning

IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause bodily injury.

Before you work on any equipment, be aware of the hazards involved with electrical

circuitry and be familiar with standard practices for preventing accidents. Use the

statement number provided at the end of each warning to locate its translation in the

translated safety warnings that accompanied this device.

Statement 1071

SAVE THESE INSTRUCTIONS

Warning

Read the installation instructions before you connect the system to its power source.

Warning

Ultimate disposal of this product should be handled according to all national laws and

regulations.

Warning

Do not work on the system or connect or disconnect cables during periods of lightning

activity.

Warning

To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to

telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN

ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution

when connecting cables.

Warning

Installation of the equipment must comply with local and national electrical codes.

Getting Started

Cisco Unified SIP Phone 3951 for Cisco Unified CallManager 5.1 3

Caution Inline power circuits provide current through the communication cable. Use the Cisco

provided cable or a minimum 24 AWG communication cable.

Using an External Power Supply

The following warnings apply when you use the external power supply with the

Cisco Unified IP Phone:

Warning

This product relies on the building's installation for short-circuit (over current)

protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC,

10A international) is used on the phase conductors (all current-carrying conductors).

Warning

The device is designed to work with TN power systems.

Warning

The plug-socket combination must be accessible at all times because it serves as the

main disconnecting device.

Warning

The power supply must be placed indoors.

Caution Use only a Cisco specified power supply with this product.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered.

If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not

function until power is restored. In the case of a power failure or disruption, you may need to reset or

reconfigure equipment before using the Service or Emergency Calling Service dialing.

Accessibility Features

A list of accessibility features is available upon request.

4OL-11136-01

Connecting Your Phone

Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP

telephony network. If that is not the case, refer to the graphics below to connect your phone.

1Network port (10/100 SW) 4AC-to-DC power supply (optional)

2Handset port 5AC power cord (optional)

3DC adapter port (DC48V)

180259

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