Cisco 8851 User manual
12 DoE— Ho'okele ES—6/2015
1DoE— Ho'okele ES—6/2015
Cisco 8841 & 8851 IP Phone
Quick Reference
V 1.2
1. Handset Light Strip
2. Line / Session Buttons
3. Phone Screen
4. Soft Key Buttons*
5. Navigation and Select Button
6. Release Button
7. Hold / Resume Button
8. Conference Button
9. Transfer Button
10. Speaker Button
11. Mute Button
12. Headset Button
13. Keypad
14. Volume Button
15. Contacts Button
16. Applications Button
17. Messages Button
18. Back Button
19. Handset
* Soft Key labels change with different
phone states.
* Phone may go into a power save
mode, press any button or pick up
handset to turn on.
2DoE— Ho'okele ES—6/2015
1. DC adaptor port
2. AC-to-DC power supply (optional)
3. AC power cord (optional)
4. Network port (connects to the wall
or network switch – Yellow Cable)
5. Computer port (connects to a
6. Auxiliary Port
7. Handset port
8. Analog Headset port
9. USB Port (8851 Only)
10. Bluetooth (8851 Only—Not
Displayed)
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VOICEMAIL ACCESS
From Your Phone
1. Press the Messages button.
2. Follow prompts
From Another Phone
1. Press the Messages button.
2. At the greeting, press *
3. Enter your mailbox number (extension number), followed by #
4. Enter your PIN number, followed by #
5. Follow Prompts
From Off Property (Cell Phone / Home Phone)
1. Dial your DID number or call the Main Number
2. At the greeting, press *
3. Enter your mailbox number (extension number), followed by #
4. Enter your PIN number, followed by #
5. Follow Prompts
VOICEMAIL SETUP
To Enroll with Voicemail (first use)
1. Log into voicemail.
2. Enter the first time enrollment initial PIN = 97531, followed by #.
3. Follow the prompts to enroll:
Record your name - press # after stating your name
Record your Standard Greeting - press # after recording your greeting
Set a new PIN number. You must change the PIN. The minimum
length is 4 digits. You can not use your last PIN as your new PIN. Your
PIN expires in 365 days (1 year).
Notes:
Your Deleted mail is discarded after three days.
You will be locked out of your mailbox with 5 consecutive invalid attempts.
If you are locked out, your mailbox will be locked for 10 minutes.
Easy PIN numbers are not allowed. The system will notify you if it is.
VOICEMAIL INDICATIONS
1. Handset light strip will be solid red.
2. Messages icon displayed next to a session key.
VOICEMAIL
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Blank Page
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TO PLACE A CALL
Dial Tone — Lift Handset, or press the Speaker button, Line but-
ton, Headset button, or the New Call softkey then dial number.
Pressing the New Call softkey activates the speaker if the speaker was
previously used or the headset if the headset was previously used
(headset icon displayed on top right of display).
Pre-Dial — Dial number you wish to call then lift Handset, press the
Speaker button, Headset button, or the Call softkey.
Internal Calls — Dial the 7-digit extension number.
External Calls — Dial 8 + telephone number
Local — 8 + 7-digit number
Inter-Island — 8 + 1 + 808 + 7-digit number
Long Distance — 8 + 1 + 10-digit number
Emergency Calls — Dial 911 or 8 + 911
To leave a message directly in a voicemail box (does not ring phone), dial
* + extension
ANSWER A CALL
1. While your phone is ringing, Lift Handset, press the Speaker button,
Line button, Headset button, or the Answer softkey.
ANSWERING AN ADDITIONAL CALL
1. While on a call you will hear a call waiting beep indicating a new incoming
call.
2. Option 1: Press the flashing amber Line button to automatically put the
first call on hold and answer the incoming call.
Option 2: Select the incoming call with your Navigation Button and
press the Answer softkey.
PLACE A CALL ON HOLD
1. During a call, press the Hold button or Hold softkey.
2. To return to the held call, press the Hold button or Resume softkey.
3. If multiple calls are on hold, use the Navigation button to select a call
then press the Hold button or Resume softkey to return to the held
call.
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ENDING A CALL
1. To disconnect from a call, place the Handset in the cradle, press the
Speaker button, Headset button, Release Button, or the End
Call softkey.
CALL TRANSFER
Redirect a single call to a number you specify
1. With a call in progress, press the Transfer Button or Transfer softkey.
The current caller is placed on hold.
2. Dial the number/extension to which you want to transfer the call.
3. Then perform one of the following:
Blind Transfer — when you hear ringing press the Transfer Button
or Transfer softkey to complete the transfer.
Supervised Transfer — announce call to called party then press the
Transfer Button or Transfer softkey to complete the transfer.
Toggle between Calls — press the Swap softkey to toggle between the
two calls.
Cancel the transfer — press the Cancel softkey to cancel the transfer
feature. Then press the End Call softkey to disconnect from the called
party. Press the Resume softkey to return to the held call.
4. To transfer a caller directly to a voicemail box, dial * + extension
CONFERENCE CALL
Add another party to an existing call
1. With a call in progress, press the Conference button. The current
caller(s) is/are placed on hold.
2. Dial the number/extension of the party you wish to add to the call.
3. Then perform one of the following:
Add Party to the call — Inform called party then press the Conference
Button or Conference softkey to add this part to the conference.
Toggle between Calls — press the Swap softkey to toggle between the
two calls.
Cancel the conference setup — press the Cancel softkey to cancel the
setup. Then press the End Call softkey to disconnect from the called
party. Press the Resume softkey to return to the held call.
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HEADSETS
Various types of headsets can be used with this phone.
1. Wired with RJ9 connector—Plug RJ9 connector into the headset port on
the back of the phone.
2. Wired with USB connector—Plug USB connector into the USB port on the
side of the phone.
3. Wireless Bluetooth—Pair the headset to the phone
Press the Applications button.
Use the Navigation button to scroll and select Bluetooth.
Use the Navigation button to scroll and select Bluetooth (1) and
press the On softkey to turn on Bluetooth.
Use the Navigation button to scroll and select Hands-free 2-way
audio (2) and press the On softkey.
Use the Navigation button to scroll and select Add Bluetooth
device (3) and press the Select softkey.
Make your headset discoverable.
Once the phone finds the headset, use the Navigation button to
scroll and highlight the headset and press the Pair softkey.
PAIR MOBILE PHONE
Various types of headsets can be used with this phone.
1. Press Pair Mobile Phone programmable button.
- Or -
2. Go through Applications screen.
Press the Applications button.
Use the Navigation button to scroll and select Bluetooth.
Use the Navigation button to scroll and select Bluetooth (1) and
press the On softkey to turn on Bluetooth.
Use the Navigation button to scroll and select Hands-free 2-way
audio (2) and press the On softkey.
Use the Navigation button to scroll and select Add Bluetooth de-
vice (3) and press the Select softkey.
Make your phone discoverable.
Once the phone finds the mobile phone, use the Navigation button
to scroll and highlight the headset and press the Pair softkey.
You can now place/answer mobile phone calls on your desk phone.
8DoE— Ho'okele ES—6/2015
VOLUME SETTINGS
Ring
1. With your phone idle, press the Volume button to adjust the ring
volume.
2. When the ring times out, the setting will be saved automatically.
Handset, Speaker, & Headset
1. With the handset Off-Hook, or Speaker enabled, or Headset enabled, press
the Volume button to adjust the handset volume.
2. The volume is now saved for all future calls.
3. Each setting is independent so changing one volume setting does not
change another.
SETTINGS
1. Press the Applications button.
2. Use the Navigation button to scroll and select Settings.
Use the Navigation button to scroll and select Wallpaper (1).
Use the Navigation button to scroll and select Ringtone (2).
Use the Navigation button to scroll and select Brightness (3).
Use the Navigation button to scroll and select Font Size (4).
3. Use the Navigation button to scroll through the various options.
Press the Set softkey to apply selected wallpaper, ring tone, or font
size.
Press the Preview softkey to preview the wallpaper.
Press the Play softkey to listen to the ring tone.
Press the Save softkey to save the setting.
Press the Exit softkey to return to the Applications screen.
Press the Cancel softkey to return to the Settings screen.
5DoE— Ho'okele ES—6/2015
CONFERENCE CALL (Continued)
4. Repeat steps 1 - 3 to add more parties (max 6 people in conference).
Notes:
Only the initiator can add additional parties to the conference.
If the initiator disconnects, the conference call will remain up. The confer-
ence bridge closes when all participants leave the conference call.
CONFERENCE LIST
1. Wile on a conference call, press the Show Detail softkey. The conference
participants are displayed on your screen.
2. Press the Update softkey to update the conference list. The list does not
automatically update as participants get added / removed.
3. The initiator can remove a party from the conference by highlighting a party
then pressing the Remove softkey.
4. Press the Back button or Back softkey to exit the display.
CALL FORWARD
1. Press the Forward All softkey.
2. Enter the number to which you want to forward all of your calls.
3. To remove call forwarding, press the Forward Off softkey.
Notes:
There are two visual indications identifying your extension is forwarded:
A Forward All Icon in the line label.
The forwarding information in the header ( XXXXXXX).
Enter the number exactly as you would if you were placing a call from your
phone (include a 8 for an outside line).
To forward your calls to voicemail, press the Forward All softkey followed
by the Messages button.
LAST NUMBER REDIAL
1. Get dial tone and press the Redial softkey, or simply press the Redial
softkey to activate the speaker or headset (if headset icon is displayed).
6DoE— Ho'okele ES—6/2015
CALL PARK
1. While on an active call press the Park softkey. Your caller is put on hold in
the system. Take note of the park number displayed in the display screen.
2. To retrieve the parked call:
Remote phone: get dial tone and dial the park number.
Park Phone: press the Resume softkey.
3. The call will be parked for 120 seconds. After this threshold is met, the call
is alerted on the phone that parked the call.
CALL PICKUP
To pick up a ringing extension in your pickup group
1. With a phone extension ringing in your pickup group, press the PickUp
softkey.
2. The ringing call is directed to your phone.
3. Lift Handset or press the Answer softkey to answer the call. If the call is
not answered, the call is returned to the original called party.
SPEED DIAL
Using a Speed Dial button
1. Get dial tone and press a Speed Dial button (programmable button that
displays the icon). Call is placed to the speed dial destination.
BUSY LAMP FIELD / SPEED DIAL
1. Get dial tone and press a Busy Lamp Field /Speed Dial button
(programmable button that displays the icon). Call is placed to the
speed dial destination.
2. Line Status Indicator— Shows the state of a line associated with a Busy
Lamp Field button:
Line Available (Green)
Line In Use (Yellow)
7DoE— Ho'okele ES—6/2015
DECLINE (Sends an incoming call to voicemail)
1. While phone is ringing, press the Decline softkey. Call is forwarded to your
voicemail.
CALL HISTORY (MISSED, RECEIVED, PLACED)
1. Press the Applications button.
2. Use the Navigation button to scroll and select Recents.
3. Use the Navigation button to scroll through entries
Show Detail softkey displays details regarding the call
Missed Calls softkey filters the history to view only missed calls
All Calls softkey filters the history to view all calls (missed, placed, and
received)
Call softkey places a call to the selected item
EditDial softkey allows you to edit the highlighted number so you are
able to use the call history to place a call
Press the Navigation button left or right to move the cursor to the
desired position and then use the keypad to edit the number
Clear list softkey allows you to erase all items in history
Delete softkey allows you to delete the highlighted item in your history
Note:
The number displayed should be in a dial-able format.
CORPORATE DIRECTORY
1. Press the Contacts button.
2. Use the Navigation button to scroll and select Corporate Directory.
3. Use the Navigation button to select the field you what to search (First
Name / Last Name).
4. Use the keypad to enter the appropriate information you want to search for
5. Press the Submit softkey.
6. Use the Navigation button to scroll through the search results and
press the Dial softkey or pickup the handset to place the call.
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