Cisco Unified 500 Series User manual

GETTING STARTED GUIDE

Cisco Unified Communications 500 Series

INCLUDING LICENSE AND WARRANTY

1Cisco One-Year Limited Hardware Warranty Terms, page 2

2Overview, page 3

3Equipment, page 11

4Install Cisco Unified 500 Series Chassis and Power Supply, page 16

5Ground the Chassis, page 26

6Connect Power, page 28

7Power Up the System, page 29

8Create Initial Software Configuration, page 30

9Install a Cisco Catalyst Express 520 for a Cisco Unified 500 Series, page 32

10 Connect Interfaces and Devices, page 39

11 Verify Communications, page 41

12 Modify the Software Configuration, page 42

13 Obtaining Documentation, Obtaining Support, and Security Guidelines, page

1Cisco One-Year Limited Hardware Warranty Terms

There are special terms applicable to your hardware warranty and various services that you can use

during the warranty period. Your formal Warranty Statement, including the warranties and license

agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and

download your warranty and license agreements from Cisco.com.

1. Launch your browser, and go to this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm

The Warranties and License Agreements page appears.

2. To read the Cisco Information Packet, follow these steps:

a. Click the Information Packet Number field, and make sure that the part number

78-5235-03C0 is highlighted.

b. Select the language in which you would like to read the document.

c. Click Go.

The Cisco Limited Warranty and Software License page from the Information Packet appears.

d. Read the document online, or click the PDF icon to download and print the document in

Adobe Portable Document Format (PDF).

Note You must have Adobe Acrobat Reader to view and print PDF files. You can download

the reader from Adobe’s website: http://www.adobe.com

3. To read translated and localized warranty information about your product, follow these steps:

a. Enter this part number in the Warranty Document Number field:

78-10747-01C0

b. Select the language in which you would like to view the document.

c. Click Go.

The Cisco warranty page appears.

d. Read the document online, or click the PDF icon to download and print the document in

Adobe Portable Document Format (PDF).

Note You must have Adobe Acrobat Reader to view and print PDF files. You can download

the reader from Adobe’s website: http://www.adobe.com

You can also contact the Cisco service and support website for assistance:

http://www.cisco.com/en/US/support/index.html

Duration of Hardware Warranty

One (1) Year

Replacement, Repair, or Refund Policy for Hardware

Cisco or its service center will use commercially reasonable efforts to ship a replacement part within

ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual

delivery times can vary, depending on the customer location.

Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.

To Receive a Return Materials Authorization (RMA) Number

Contact the company from whom you purchased the product. If you purchased the product directly

from Cisco, contact your Cisco Sales and Service Representative.

Complete the information below, and keep it for reference.

2Overview

This section provides overview and detailed information about the Cisco Unified Communications

500 Series for Small Business (Cisco Unified 500 Series).

The Cisco Unified 500 Series product family is an all-in-one, simple, smart, and affordable unified

communications solution designed specifically for growing businesses with 8 to 50 employees. Each

configuration of Cisco Unified 500 Series is tied to a maximum number of supported users and

includes relevant licenses for call control, voice messaging, and Cisco Unified IP Phones.

The Cisco Unified 500 Series family consists of the following two platforms:

•8- and 16-user platform

•32- and 48-user platform

The 8- and 16-user platform includes 8 switched Power-over-Ethernet (PoE) ports, 4 foreign exchange

stations (FXS) ports, 4 foreign exchange office (FXO) or 2 ISDN BRI ports for international

deployments, voice messaging, automated attendant, a music-on-hold (MoH) audio port, a WAN

Ethernet uplink port, an Ethernet expansion port, and a console/aux port.

Company product purchased from

Company telephone number

Product model number

Product serial number

Maintenance contract number

The 32-user platform includes 8 switched Power-over-Ethernet (PoE) ports, 4 foreign exchange

stations (FXS) ports, 8 foreign exchange office (FXO) or 4 ISDN BRI ports.

The 48-user platform includes 8 switched Power-over-Ethernet (PoE) ports, 4 foreign exchange

stations (FXS) ports, 12 foreign exchange office (FXO) or 6 ISDN BRI ports. Alternatively, the 48-user

platform could include 8 switched Power-over-Ethernet (PoE) ports, 4 foreign exchange stations (FXS)

ports, 4 foreign exchange office (FXO) or 2 ISDN BRI ports and one T1/E1 voice controller.

To physically expand the base configuration of 8 PoE ports to a larger number of user densities, the

solution supports a Cisco Unified Communications companion switch. The specialized companion

switch is part of the Cisco Catalyst Express family and supports simplified and immediately

operational deployments.

Figure 1 shows the typical deployment of a Cisco Unified 500 Series in a Cisco Smart Business

Communications System. The Cisco Smart Business Communications System is a unified

communications solution for small businesses that provides voice, data, video, security, and wireless

capabilities while integrating with existing desktop applications like calendar, e-mail, and Customer

Relationship Management (CRM).

Figure 1 Cisco Uniﬁed 500 Series: Typical Deployment

Hardware Configuration

Table 1 summarizes the maximum configurations possible, based on built-in ports and other hardware

features of the Cisco Unified 500 Series, and organized by model.

201608

Cisco 521

Wireless Express

Access Points

Catalyst Express 520 Switch

Cisco 526 Wireless Express

Mobility Controller

Fax

Cisco

Monitor

Director

Partner

Site

Teleworker

Site

Cisco 870 Series

Router

DSL/Cable

Modem

Internet

Cisco Unified

Communications 500 Series

Cisco

Configuration

Assistant/

Cisco Monitor

Manager

PSTN

Table 2 lists the labels and descriptions for the WAN, LAN, and other interfaces, along with the values

for these interfaces in the preconfigured software configuration on the Cisco Unified 500 Series.

Note In Table 2, all slot or ports are numbered from right to left, unless otherwise noted.

Table 1 Maximum Possible Conﬁgurations

Cisco Unified 500 Series Model

Primary PSTN Enabled via Software Configuration

Using FXO Using SIP Trunk Using DID

UC520-8U-4FXO-K9

UC520W-8U-4FXO-K9

UC520-8U-2BRI-K9

UC520W-8U-2BRI-K9

4 FXS,

8 PoE, and

4 FXO or 2 BRI

SIP trunk,

4 FXS,

8 PoE, and

4 FXO or 2 BRI

4 FXS/DID,

4 FXS,

8 PoE, and

4 FXO or 2 BRI

UC520-16U-4FXO-K9

UC520W-16U-4FXO-K9

UC520-16U-2BRI-K9

UC520W-16U-2BRI-K9

4 FXS,

8 PoE, and

4 FXO or 2 BRI

SIP trunk,

4 FXS,

8 PoE, and

4 FXO or 2 BRI

4 FXS/DID,

4 FXS,

8 PoE, and

4 FXO or 2 BRI

UC520-32U-8FXO-K9

UC520-32U-4BRI-K9 4 FXS,

8 PoE, and

8 FXO or 4 BRI

SIP trunk,

4 FXS,

8 PoE, and

8 FXO or 4 BRI

4 FXS/DID,

8 PoE, and

8 FXO or 4 BRI

UC520-48U-12FXO-K9

UC520-48U-6BRI-K9 4 FXS,

8 PoE, and

12 FXO or 6 BRI

SIP trunk,

4 FXS,

8 PoE, and

12 FXO or 6 BRI

4 FXS/DID,

8 PoE, and

12 FXO or 6 BRI

Table 2 Cisco Uniﬁed 500 Series: Interfaces

Description Label Value in Software

Configuration

Console/Aux port CONSOLE —

Fast Ethernet 10/100 expansion port EXPANSION FastEthernet0/1/8

Fast Ethernet 10/100 WAN port WAN FastEthernet0/0

* Only one optional VIC can be factory-installed in a Cisco Unified 500 Series.

Fast Ethernet 10/100 Power over Ethernet

(PoE) ports Power Over Ethernet, and

PWR 0 LNK to PWR 7

LNK

FastEthernet0/1/0 to 0/1/7

FXS (Foreign Exchange Station) ports FXS, and

0–3 port 0/0/0 to 0/0/3

FXO (Foreign Exchange Office) ports FXO, and

0–3 port 0/1/0 to 0/1/3

ISDN BRI ports B0 - B1 Numbered top to bottom,

port 0/1/0 to 0/1/1

VLAN number for data network — Vlan1

VLAN number for voice network — Vlan100

Music-on-Hold (MoH) port voice-port 0/4/0

Compact Flash slot COMPACT FLASH flash

(Factory Option) VIC:BRI* VIC2-2BRI-NT/TE

and 0 -1 port 0/2/0 to 0/2/1

(Factory Option) VIC: FXO* VIC2-2FXO and 0-1

VIC2-4FXO and 0-3 port 0/2/0 to 0/2/1

port 0/2/0 to 0/2/3

(Factory Option) VIC: FXS* VIC3-2FXS/DID and 0-1

VIC-4FXS/DID and 0-3

VIC3-4FXS/DID and 0-3

port 0/2/0 to 0/2/1

port 0/2/0 to 0/2/3

T1/E1 VWIC2-1MFT-T1/E1 port 0/3

Table 2 Cisco Uniﬁed 500 Series: Interfaces (continued)

Description Label Value in Software

Configuration

Table 3 lists the labels and descriptions for the interfaces on a Cisco Catalyst Express 520, along with

the values for these interfaces in the software configuration on the Cisco Unified 500 Series:

Table 4 lists the default values for IP addresses in the preconfigured software configuration for a

Cisco Unified 500 Series system

Software Components

The Cisco Unified 500 Series is shipped with a factory-installed software configuration for a basic IP

telephony system. This system enables phone users to make and receive calls using the preconfigured

numbers on their IP phones within minutes after connecting the Cisco Unified 500 Series to the

Ethernet and their IP phones to the platform. For informations, see the “Default Software

Configuration” section on page 43.

Table 3 Cisco Catalyst Express 520 Switch: Interfaces

Description Label Value in Software

Configuration

Ethernet 10/100/1000 dual purpose port 1000BASE-X GigabitEthernet1

Small form-factor pluggable (SFP) module slot

for uplink or server connectivity. 1000BASE-FX

Fast Ethernet 10/100 Power over Ethernet

(PoE) ports Left-to-right,

10BASE-T /

100BASE-TX and

1X-8X or 1X-24X

Left-to-right,

FastEthernet1 to 8

FastEthernet1 to 24

Table 4 IP Addresses and Subnet Mask

Description IP Address in Software Configuration

Cisco Unified Communications Manager Express

(Cisco Unified CME) 10.1.1.1

255.255.255.0

All IP phones to be connected 10.1.1.11 to 10.1.1.254

255.255.255.0

All data devices to be connected 192.168.10.11 to 192.168.10.254

255.255.255.0

Network on expansion port of Cisco Unified 500 Series 192.168.10.1

255.255.255.0

Table 5 summarizes the software components of the Cisco Unified 500 Series.

Table 5 Cisco Uniﬁed 500 Series Software Components

Software Component Description Benefits

Cisco Unified

Communications Manager

Express (Cisco Unified CME)

Entry-level call processing

system that provides a wide

rangeofIPtelephony featuresfor

small to medium-sized business

customersandautonomoussmall

enterprise branch offices.

All files and configurations for IP

phones are stored internally on

theCisco Unified500 Seriesfora

cost-effective, highly reliable, IP

communications solution.

Cisco Unity Express Provides voice mail and

automated attendant services

specificallydesignedforthesmall

and medium-sized branch office

environment.

Userscan easilyandconveniently

manage their voice messages and

greetingswithintuitivetelephone

prompts and a straightforward

web-based GUI that allows

simple administration

Security Protects against information

theft, virus outbreaks, and

application abuse, whether from

known or unknown threats,

internal or external sources.

Integrated for a robust array of

security features.

Cisco IOS Firewall Protects customer networks

against network and application

layer attacks, viruses, worms,

and at the same time providing

effective control on various

application traffic flowing

through the network.

Help businesses guarantee

network uptime and security.

Cisco Secure VPN Carriesprivate dataover apublic

network and extends remote

access to users over a shared

infrastructure.

Most cost-effective method to

provide increased VPN

throughput with minimal effect

on processing.

Cisco Configuration Assistant

Note Before you can use

the Configuration

Assistant, the

application must be

installed on a PC or

laptop to be

connected to the

Cisco Unified

500 Series.

GUI application for managing

most systemwide and

phone-based features allows you

to easily customize the software

configuration before or while

deploying a PBX or keysystem

telephony system at a customer

site.

No specialized training or

Cisco IOS software

command-line experience

required to create or customize

software configuration on a

Cisco Unified 500 Series.

Table 5 Cisco Uniﬁed 500 Series Software Components (continued)

Software Component Description Benefits

License Support

Table 6 lists the maximum number of phones and devices supported in Cisco Unified CME, based on

licensing and organized by model.

.1Number of analog station ports is increased to eight with factory-installed optional VIC.

Table 6 Cisco Uniﬁed CME License Support

Cisco Unified 500 Series Model Cisco Unified CME

Licenses Maximum Devices (Wired and

Wireless)

UC520-8U-4FXO-K9

UC520W-8U-4FXO-K9

UC520-8U-2BRI-K9

UC520W-8U-2BRI-K9

8 + 2 for teleworkers 10 IP phones

4 analog1

UC520-16U-4FXO-K9

UC520W-16U-4FXO-K9

UC520-16U-2BRI-K9

UC520W-16U-2BRI-K9

16 + 2 for teleworkers 18 IP phones

4 analog1

UC520-32U-8FXO-K9

UC520-32U-4BRI-K9 32+4 for teleworkers 36 IP phones

UC520-48U-12FXO-K9

UC520-48U-6BRI-K9

UC520-48U-T/E/F-K9

UC520-48U-T/E/B-K9

48+4 for teleworkers 52 IP phones

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