Cisco UC520-24U-8FXO-K9 Installation guide

GETTING STARTED GUIDE

Cisco Unified Communications 500 Series Model UC 520

INCLUDING LICENSE AND WARRANTY

1Cisco One-Year Limited Hardware Warranty Terms

2Overview

3Equipment

4Installing the Chassis and Power Supply

5Grounding the Chassis

6Connecting the Power

7Powering Up the System

8Creating the Initial Software Configuration

9Installing a Cisco Catalyst Express 520 for a UC 520

10 Connecting the Interfaces and Devices

11 Verifying the Communications

12 Modifying the Software Configuration

13 Related Documentation

1 Cisco One-Year Limited Hardware Warranty Terms

There are special terms applicable to your hardware warranty and various services that you can use

during the warranty period. Your formal Warranty Statement, including the warranties and license

agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and

download your warranty and license agreements from Cisco.com.

1. Launch your browser, and go to this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm

The Warranties and License Agreements page appears.

2. To read the Cisco Information Packet, follow these steps:

a. Click the Information Packet Number field, and make sure that the part number

78-5235-03C0 is highlighted.

b. Select the language in which you would like to read the document.

c. Click Go.

The Cisco Limited Warranty and Software License page from the Information Packet appears.

d. Read the document online, or click the PDF icon to download and print the document in

Adobe Portable Document Format (PDF).

Note You must have Adobe Acrobat Reader to view and print PDF files. You can download

the reader from Adobe’s website: http://www.adobe.com

3. To read translated and localized warranty information about your product, follow these steps:

a. Enter this part number in the Warranty Document Number field:

78-10747-01C0

b. Select the language in which you would like to view the document.

c. Click Go.

The Cisco warranty page appears.

d. Read the document online, or click the PDF icon to download and print the document in

Adobe Portable Document Format (PDF).

Note You must have Adobe Acrobat Reader to view and print PDF files. You can download

the reader from Adobe’s website: http://www.adobe.com

You can also contact the Cisco service and support website for assistance:

http://www.cisco.com/en/US/support/index.html

Duration of Hardware Warranty

One (1) Year

Replacement, Repair, or Refund Policy for Hardware

Cisco or its service center will use commercially reasonable efforts to ship a replacement part within

ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual

delivery times can vary, depending on the customer location.

Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.

To Receive a Return Materials Authorization (RMA) Number

Contact the company from whom you purchased the product. If you purchased the product directly

from Cisco, contact your Cisco Sales and Service Representative.

Complete the information below, and keep it for reference.

2 Overview

The UC 520 is an all-in-one, simple, smart, and affordable unified communications solution designed

specifically for growing businesses with 8 to 50 employees. Each configuration of the UC 520 is tied

to a maximum number of supported users and includes relevant licenses for call control, voice

messaging, and Cisco Unified IP Phones.

The UC 520 consists of these two platforms:

• 8- and 16-user platform

• 24-, 32- and 48-user platform

The 8- and 16-user platform includes 8 switched Power-over-Ethernet (PoE) ports, 4 foreign exchange

stations (FXS) ports, 4 foreign exchange office (FXO) or 2 ISDN BRI ports for international

deployments, voice messaging, automated attendant, a music-on-hold (MoH) audio port, a WAN

Ethernet uplink port, an Ethernet expansion port, and a console/aux port.

The 24- and 32-user platform includes 8 switched Power-over-Ethernet (PoE) ports, 4 foreign

exchange stations (FXS) ports, 8 foreign exchange office (FXO) or 4 ISDN BRI ports.

Company product purchased from

Company telephone number

Product model number

Product serial number

Maintenance contract number

The 48-user platform includes 8 switched Power-over-Ethernet (PoE) ports, 4 foreign exchange

stations (FXS) ports, 12 foreign exchange office (FXO) or 6 ISDN BRI ports. Alternatively, the 48-user

platform could include 8 switched Power-over-Ethernet (PoE) ports, 4 foreign exchange stations (FXS)

ports, 4 foreign exchange office (FXO) or 2 ISDN BRI ports and one T1/E1 voice controller.

To physically expand the base configuration of 8 PoE ports to a larger number of user densities, the

solution supports a Cisco Unified Communications companion switch. The specialized companion

switch is part of the Cisco Catalyst Express family and supports simplified and immediately

operational deployments.

Figure 1 shows the typical deployment of a Cisco Unified 500 Series in a Cisco Smart Business

Communications System. The Cisco Smart Business Communications System is a unified

communications solution for small businesses that provides voice, data, video, security, and wireless

capabilities while integrating with existing desktop applications like calendar, e-mail, and Customer

Relationship Management (CRM).

Figure 1 Cisco Unified 500 Series: Typical Deployment

201608

Cisco 521

Wireless Express

Access Points

Catalyst Express 520 Switch

Cisco 526 Wireless Express

Mobility Contoller

Fax

Cisco

Monitor

Director

Partner

Site

Teleworker

Site

Cisco 870 Series

Router

DSL/Cable

Modem

Internet

Cisco Unified

Communications 500 Series

Cisco

Configuration

Assistant/

Cisco Monitor

Manager

PSTN

Hardware Configuration

Table 1 summarizes the maximum configurations possible, based on built-in ports and other hardware

features of the UC 520.

Table 2 lists the labels and descriptions for the WAN, LAN, and other interfaces, along with the values

for these interfaces in the preconfigured software configuration on the UC 520. All slot or ports are

numbered from right to left, unless otherwise noted

Table 1 Maximum Possible Configurations

UC 520 Series Model

Primary PSTN Enabled via Software Configuration

Using FXO Using SIP Trunk Using DID

UC520-8U-4FXO-K9

UC520W-8U-4FXO-K9

UC520-8U-2BRI-K9

UC520W-8U-2BRI-K9

4 FXS,

8 PoE, and

4 FXO or 2 BRI

SIP trunk,

4 FXS,

8 PoE, and

4 FXO or 2 BRI

4 FXS/DID,

4 FXS,

8 PoE, and

4 FXO or 2 BRI

UC520-16U-4FXO-K9

UC520W-16U-4FXO-K9

UC520-16U-2BRI-K9

UC520W-16U-2BRI-K9

4 FXS,

8 PoE, and

4 FXO or 2 BRI

SIP trunk,

4 FXS,

8 PoE, and

4 FXO or 2 BRI

4 FXS/DID,

4 FXS,

8 PoE, and

4 FXO or 2 BRI

UC520-24U-8FXO-K9

UC520-24U-4BRI-K9 4 FXS,

8 PoE, and

8 FXO or 4 BRI

SIP trunk,

4 FXS,

8 PoE, and

8 FXO or 4 BRI

4 FXS/DID,

8 PoE, and

8 FXO or 4 BRI

UC520-32U-8FXO-K9

UC520W-32U-4BRI-K9

4 FXS,

8 PoE, and

8 FXO or 4 BRI

SIP trunk,

4 FXS,

8 PoE, and

8 FXO or 4 BRI

4 FXS/DID,

8 PoE, and

8 FXO or 4 BRI

UC520-48U-12FXO-K9

UC520-48U-6BRI-K9

4 FXS,

8 PoE, and

12 FXO or 6 BRI

SIP trunk,

4 FXS,

8 PoE, and

12 FXO or 6 BRI

4 FXS/DID,

8 PoE, and

12 FXO or 6 BRI

* Only one optional VIC can be factory-installed in a UC 520.

Table 2 UC 520 Interfaces

Description Label Value in Software

Configuration

Console/Aux port CONSOLE —

Fast Ethernet 10/100 expansion port EXPANSION FastEthernet0/1/8

Fast Ethernet 10/100 WAN port WAN FastEthernet0/0

Fast Ethernet 10/100 Power over Ethernet

(PoE) ports Power Over Ethernet, and

PWR 0 LNK to PWR 7

LNK

FastEthernet0/1/0 to 0/1/7

FXS (Foreign Exchange Station) ports FXS, and

0–3 port 0/0/0 to 0/0/3

FXO (Foreign Exchange Office) ports FXO, and

0–3 port 0/1/0 to 0/1/3

ISDN BRI ports B0 - B1 Numbered top to bottom,

port 0/1/0 to 0/1/1

VLAN number for data network —Vlan1

VLAN number for voice network —Vlan100

Music-on-Hold (MoH) port voice-port 0/4/0

Compact Flash slot COMPACT FLASH flash

(Factory Option) VIC:BRI* VIC2-2BRI-NT/TE

and 0 -1 port 0/2/0 to 0/2/1

(Factory Option) VIC: FXO* VIC2-2FXO and 0-1

VIC2-4FXO and 0-3 port 0/2/0 to 0/2/1

port 0/2/0 to 0/2/3

(Factory Option) VIC: FXS* VIC3-2FXS/DID and 0-1

VIC-4FXS/DID and 0-3

VIC3-4FXS/DID and 0-3

port 0/2/0 to 0/2/1

port 0/2/0 to 0/2/3

T1/E1 VWIC2-1MFT-T1/E1 port 0/3

Table 3 lists the labels and descriptions for the interfaces on a Cisco Catalyst Express 520, along with

the values for these interfaces in the software configuration on the UC 520.

Table 4 lists the default values for IP addresses in the preconfigured software configuration for the

UC 520.

Software Components

The UC 520 is shipped with a factory-installed software configuration for a basic IP telephony system.

This system enables phone users to make and receive calls using the preconfigured numbers on their

IP phones within minutes after connecting the UC 520 to the Ethernet and their IP phones to the

platform. For informations, see the “Default Software Configuration” section on page 42.

Table 3 Cisco Catalyst Express 520 Switch: Interfaces

Description Label Value in Software

Configuration

Ethernet 10/100/1000 dual purpose port 1000BASE-X GigabitEthernet1

Small form-factor pluggable (SFP) module slot

for uplink or server connectivity. 1000BASE-FX

Fast Ethernet 10/100 Power over Ethernet

(PoE) ports Left-to-right,

10BASE-T /

100BASE-TX and

1X-8X or 1X-24X

Left-to-right,

FastEthernet1 to 8

FastEthernet1 to 24

Table 4 IP Addresses and Subnet Mask

Description IP Address in Software Configuration

Cisco Unified Communications Manager Express

(Cisco Unified CME) 10.1.1.1

255.255.255.0

All IP phones to be connected 10.1.1.11 to 10.1.1.254

255.255.255.0

All data devices to be connected 192.168.10.11 to 192.168.10.254

255.255.255.0

Network on expansion port of the UC 520 192.168.10.1

255.255.255.0

Table 5 summarizes the software components of the UC 520.

Table 5 UC 520 Software Components

Software Component Description Benefits

Cisco Unified

Communications Manager

Express (Cisco Unified CME)

Entry-levelcallprocessingsystem

that provides a wide range of IP

telephony features for small to

medium-sized business

customersandautonomoussmall

enterprise branch offices.

Allfiles andconfigurations forIP

phones are stored internally on

the UC 520 for a cost-effective,

highly reliable, IP

communications solution.

Cisco Unity Express Provides voice mail and

automated attendant services

specificallydesignedforthesmall

and medium-sized branch office

environment.

Userscan easily andconveniently

manage their voice messages and

greetingswithintuitivetelephone

prompts and a straightforward

web-based GUI that allows

simple administration

Security Protects against information

theft, virus outbreaks, and

application abuse, whether from

known or unknown threats,

internal or external sources.

Integrated for a robust array of

security features.

Cisco IOS Firewall Protects customer networks

against network and application

layer attacks, viruses, worms,

and at the same time providing

effective control on various

application traffic flowing

through the network.

Help businesses guarantee

network uptime and security.

Cisco Secure VPN Carriesprivate dataovera public

network and extends remote

access to users over a shared

infrastructure.

Most cost-effective method to

provide increased VPN

throughput with minimal effect

on processing.

Cisco Configuration Assistant

Note Before you can use

Configuration

Assistant, the

application must be

installed on a PC or

laptop to be

connected to the

UC 520.

GUI application for managing

most systemwide and

phone-based features allows you

to easily customize the software

configuration before or while

deploying a PBX or keysystem

telephony system at a customer

site.

No specialized training or

Cisco IOS software

command-line experience

required to create or customize

software configuration on a

Cisco Unified Series.

Table 5 UC 520 Software Components (continued)

Software Component Description Benefits

License Support

Table 6 lists the maximum number of phones and devices supported in Cisco Unified CME, based on

licensing and organized by model.

.1 Number of analog station ports is increased to eight with factory-installed optional VIC.

Table 6 Cisco Unified CME License Support

UC 520 Models Cisco Unified CME

Licenses Maximum Devices (Wired and

Wireless)

UC520-8U-4FXO-K9

UC520W-8U-4FXO-K9

UC520-8U-2BRI-K9

UC520W-8U-2BRI-K9

8 + 2 for teleworkers 10 IP phones

4 analog1

UC520-16U-4FXO-K9

UC520W-16U-4FXO-K9

UC520-16U-2BRI-K9

UC520W-16U-2BRI-K9

16 + 2 for teleworkers 18 IP phones

4 analog1

UC520-24U-8FXO-K9

UC520-24U-4BRI-K9

24+4 for teleworkers 28 IP phones

UC520-32U-8FXO-K9

UC520-32U-4BRI-K9

32+4 for teleworkers 36 IP phones

4 analog1

UC520-48U-12FXO-K9

UC520-48U-6BRI-K9

UC520-48U-T/E/F-K9

UC520-48U-T/E/B-K9

48+4 for teleworkers 52 IP phones

4 analog1

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