Cisco 7962 User manual

Cisco

7962

Phone

Quick

Reference

Guide

Table of Contents

1. Overview of Cisco 7962 IP Phone

2. How do I?

oplace a call?

odial an internal extension?

oput a call on “hold”?

otransfer a call to an extension?

opage someone (inside, outside, all-call)?

ouse my voicemail?

oview my missed calls?

otransfer a call to voicemail?

oset up a conference call?

oadjust the handset volume?

oadjust the ringer volume?

ooperate the LCD screen?

Overview of Cisco 7962 IP Phone

Line or Speed Dial Buttons

Opens a new line, speed dials the number on the LCD screen or ends a

call.

LCD Display

Time, date, phone number, caller ID, line/call status, soft key tables and

graphics.

Foot-stand adjustment

Allows users to adjust the angle of the phone base.

Messages button

Used to access voicemail.

Directories button

Provides access to call history. All other features are disabled.

“?” button

Displays help on the LCD screen for a phone button or function.

Settings button

Used to set user preferences including ring tones and LCD screen contract.

All other selections are disabled.

Services button

This feature is disabled. May be used for future applications.

Volume button

Sets the speakerphone, headset or handset volume and controls ringer

volume when the phone is idle.

Speaker button

Used to activate the speakerphone.

Mute button

Used to mute a call.

Headset button

Used to switch between a headset in place of the speakerphone or handset;

feature may be disabled.

Scroll/Toggle button

Used to scroll/toggle through LCD options or incoming calls.

Dial pad

Keypad for dialing.

Soft Keys

Key functions are listed at the bottom of the LCD display, above the soft

key. Different soft key functions become available during changes in the

phone’s state, for example on hook or off hook.

Handset with indicator light

The light strip blinks when the phone rings, and is steady to indicate a

voice message is waiting.

How Do I?

Solution

Notes

place a call?

To place an external call, you must dial “8” first.

Lift the handset and dial 8 + phone number

Press the “Speaker” button, dial 8 + phone number

Without lifting the handset, press the “New Call” soft

key, dial 8 + phone number

Press the “Redial” soft key (for last call placed)

There are several ways

to place a call. The end

user will decide which

way is best for them.

dial an

internal

extension?

To place an internal extension call, dial the 4-digit

extension i.e. 3498.

To place an internal “classroom speaker”, dial “4”+

last 3 digits of extension. i.e. 3498 would be 4498 for

a “speaker” into a classroom.

put a call on

hold?

Press the “Hold” soft key. The line button will flash

green. To return to the call, press the “Resume” soft

key.

transfer a

call to an

extension?

During a call, press the “Trnsfr” soft key. Doing so

automatically places the call on hold. Dial the

extension to which you want to transfer the call.

When the call rings on the other end, press “Trnsfr”

soft key again – or when the party answers, announce

the call and then press “Trsnfr” soft key.

If necessary, press

“End call” and then the

“Hold” soft key button

to return to the original

call.

page

someone?

Inside page – dial #^#

Outside page – dial #^#

All call – dial #^#

“^” = a 1-2 second

pause.

use my

Set-up voicemail:

*Write down your

password. Passwords

voicemail?

Press the “Messages” button and enter your PIN

(12345) when prompted.

•Allows you to save a recorded name

•Set up a voice greeting

•Change your PIN*.

Access voicemail:

Press the “Messages” button or dial 2700, enter your

PIN and follow the recorded instructions.

are difficult to reset.

view my

missed calls?

•Press the “Directories” button. Using the

“Scroll/toggle” button, select from 1) Missed

calls, 2) Received Calls or 3) Placed calls.

•Use the “Scroll/toggle” button to select a

particular record.

•You may select to “dial”, “edit dial” a call from

your history. “Exit” soft key returns you to the

previous screen.

•You may clear your history by pressing the

“Clear” soft key or select “More” soft key then

“Delete” soft key.

transfer

directly to

voicemail?

Use soft key “trnsfr” and enter “*” + extension. Hang

up.

set up a

conference

call?

Turn a two-party call into a conference call:

Step 1 – During the call, press the “Confrn” soft key –

this automatically activates a new line and places the

first party on hold.

Step 2 – Place a call to another number or extension.

Step 3 – When the call connects, press “Confrn” soft

key again to add the new party to the conference call.

Step 4 – repeat steps 1-3 to add additional parties to

conference call.

Once the conference

call initiator

disconnects, no

additional parties can

be added.

adjust the

handset

volume?

Pick up your handset, press the “+” or the “-“ volume

button – press the “Save” soft key to save.

adjust the

ringer

volume?

Leave handset in the cradle, press the “+” or the “-“

volume button.

operate the

“LCD”

screen?

Operating your LCD screen is easy. Use the

scroll/toggle button, soft keys, and the keypad to make

your selections. To exit out of a menu, press the

“Exit” soft key.

To set up your new phone/voicemail:

Please pick up receiver and press “messages” button – or you can dial 2700. Your initial

pin is: 12345. My new pin is: _______________.

The prompt will have you change your pin, record your name, and record a greeting.

Once finished, you will have a red light turn on if someone has left you a message.

To check messages, press “messages” button

Enter your pin followed by # – your new messages will be played. Once played you will

be given the following options:

Repeat 1

Save 2

Delete 3

Forward 5

Mark New 6

Skip Back 7

Properties 9

Exit *

Help 0 - which repeats these options

We will also be setting up your voicemail to go to your email so that you can check them

that way (without using the phone) – this will take a little time, so please be patient.

Your email (Outlook) must be running the latest version for this to work. Please check

updates.

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