Cisco SPA300 Series User manual

Cisco Small Business

Cisco SPA300 Series and SPA500 Series IP Phones

with Cisco Unified Communications UC320W

Phone Models: SPA301, SPA303, SPA501G, SPA502G,

SPA504G, SPA508G, SPA509G, SPA525G, SPA525G2

USER GUIDE

Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found

at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply

a partnership relationship between Cisco and any other company. (1005R)

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 3

Contents

Chapter 1: Getting Started 6

Overview of the Cisco Small Business IP Phones 7

Phone Features 8

Model Comparison 8

Phone Components of Cisco SPA301 9

Phone Components of Cisco SPA303 and Cisco SPA500 Series Models 11

Cisco SPA500S Attendant Console 14

Connecting Wired and Wireless Headsets (Optional) 15

Using Softkeys to Handle Calls 17

Using Your Line Buttons 20

Extensions 20

Shared Lines 20

Status Indicators 21

Using the Feature Buttons 21

Entering and Editing Characters 23

Chapter 2: Using Basic Phone Functions 26

Choosing an Audio Device 27

Adjusting Volume and Muting 29

Placing, Answering, and Managing Calls 30

Placing a Call 30

Answering, Diverting, and Ending Calls 32

Managing Multiple Calls 33

Using the Intercom and Paging Features 35

Transferring Calls 37

Viewing and Returning Missed Calls 39

Forwarding All Calls 41

Setting Do Not Disturb 42

Enabling or Disabling Call Waiting 43

Picking Up a Call for Another Extension 44

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 4

Contents

Parking a Call 45

Creating a Three-Way Conference Call 47

Using the Phone Directories 48

Using Your Contact List (Personal Address Book) 49

Using the Corporate Directories 52

Using the Call History Lists 52

Setting or Changing a Phone Password 54

Accessing Voice Mail 56

Chapter 3: Using Advanced Phone Features 57

Configuring Privacy Features 58

Enabling and Using Dial Assistance 60

Creating and Using Personal Speed Dials 61

Adjusting Your Display Screen 63

Configuring the Phone Screen Saver 65

Customizing the Ring Tones for Your Extensions 69

Using Star Codes 70

Using the Interactive Voice Response Menu on Cisco SPA501G 73

Connecting a Cisco SPA525 Model Phone to the Wireless Voice Network

Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 76

Enabling Bluetooth 76

Pairing Your Cisco SPA 525G2 with a Bluetooth-Enabled Mobile Phone 77

Initiating Pairing from the Cisco SPA 525G2 77

Initiating Pairing from Your Bluetooth-Enabled Mobile Phone 78

Importing Your Mobile Phone Address Book into the Cisco SPA 525G2 80

Making a Mobile Phone Call Using Your Cisco SPA 525G2 80

Receiving Mobile Phone Calls Using the Cisco SPA 525G2 81

Switching Audio from Your Cisco SPA 525G2 to Your Mobile Phone 82

Viewing Mobile Phone Battery and Signal Information on Your Cisco SPA

525G2 82

Charging Your Mobile Phone Using Your Cisco SPA 525G2 83

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 5

Contents

Appendix A: Where to Go From Here 84

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 6

Getting Started

This guide provides information to help you use your Cisco Small Business IP

Phone with the Cisco Unified Communications UC320W. Before you start using

your phone, read this chapter to become familiar with the phone features. Refer to

these topics:

•Overview of the Cisco Small Business IP Phones, page 7

•Phone Features, page 8

•Cisco SPA500S Attendant Console, page 14

•Connecting Wired and Wireless Headsets (Optional), page 15

•Using Softkeys to Handle Calls, page 17

•Using Your Line Buttons, page 20

•Using the Feature Buttons, page 21

•Entering and Editing Characters, page 23

NOTE This guide is intended for phone users with a Cisco UC320W phone system.

Some features vary in other call control environments. For other phone

documentation, please see Appendix A, “Where to Go From Here.”

Getting Started

Overview of the Cisco Small Business IP Phones

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 7

Overview of the Cisco Small Business IP Phones

The Cisco Small Business IP Phones are full-featured phones that support

communications within your office and with the outside world, whether through

local telephone lines or Voice over IP (VoIP) networks.

•Calling Features: Features include call forwarding, redialing, speed dialing,

call transfers, conference calls, intercom calls, and voicemail access.

Depending on the phone model, you can make and receive calls with the

handset, the built-in speaker, or a compatible third-party headset that you

install separately.

•Networking Features: The Cisco Small Business IP phones connect to the

computer network through Ethernet ports. The Cisco SPA525G/G2 can

connect to a wireless voice network, if available. Most models also have an

additional Ethernet port that you can use to connect a computer to the

network. (Not applicable to the Cisco SPA525G/G2 when used wirelessly.)

•Power: Unlike traditional phones, Cisco Small Business IP phones require a

separate power source. Depending on the phone model, the phone may

receive power from an Ethernet switch on your network or from a power

adapter.

•Care: The Cisco Small Business IP phones are electronic devices that

should not be exposed to excessive heat, sun, cold, or water. To clean the

equipment, use a slightly moistened paper or cloth towel. Do not spray or

pour cleaning solution directly onto the hardware unit.

Getting Started

Phone Features

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 8

Phone Features

Use the information in these sections to learn more about your phone.

•Model Comparison, page 8

•Phone Components of Cisco SPA301, page 9

•Phone Components of Cisco SPA303 and Cisco SPA500 Series Models,

page 11

Model Comparison

SPA301

SPA501G

SPA502G

SPA303

SPA504G

SPA508G

SPA509G

SPA525G

SPA525G2

Screen None. Use paper

labels

128 X 64 monochrome 320 x 240

color

Line/

Feature

Buttons

1 8 1 3 4 8 12

a. Cisco SPA509G has eight buttons around the screen and four buttons with paper labels.

Softkeys 4 fixed 4 fixed 4 dynamic

Navigation

Button

None Four-way navigation Four-way

navigation

with center

Select button

PoE

Capable

No Ye s Yes No Yes Ye s Yes Yes

Getting Started

Phone Features

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 9

Phone Components of Cisco SPA301

#PhoneFeature Description

1. Handset Audio device that can be used to place and answer

calls. Note: This model does not have a speaker or a

headset port.

2. Message

Waiting/Status

Indicator

The light indicates the phone or message status:

•Unlit: The phone is available to place or receive

calls, and there are no new voice mail messages.

•Red (solid): You have a new voice mail message.

•Red (fast flashing): You have an incoming call.

•Red (slow flashing): You have a call on hold.

•Red (series of two fast flashes): Your phone has

temporarily lost its Ethernet connection.

(continues on the following page)

Getting Started

Phone Features

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 10

Message

Waiting/Status

Indicator

(continued)

•Orange (solid): Your phone is not registered to the

call control system. This occurs when the phone is

rebooting and has not yet registered.

•Orange (fast flashing): Your phone’s firmware is

upgrading.

•Orange (slow flashing): Your phone is downloading

firmware.

•Orange (series of two fast flashes): Your phone has

permanently lost its Ethernet connection. When the

phone is reconnected, it will reboot.

•Green (slow flashing): Call forwarding or Do Not

Disturb is turned on. (When you lift the handset, you

will also hear an interrupted dial tone.)

3. Ringer switch Push to the On position to turn the ringer on. Push to

the Off position to turn the ringer off.

4. Voicemail button Press to access voicemail (if set up by your phone

administrator).

5. FLASH button Holds a call or transfers a call.

•If you are on a call and receive a new call, press

to place the first call on hold and answer

the new call. To toggle between the two calls,

press twice.

•To place a call on hold, press . To resume

the call, lift the handset and press twice.

•To transfer a call, press . Then enter the

extension number or phone number. After the

other phone starts ringing, wait for an answer or

immediately press to complete the

transfer.

6. Redial button Press to redial the last number called.

#PhoneFeature Description

FLASH

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