Cisco SPA 508G User manual

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Cisco SPA 504G/ 508G

User Manual

www.chartec.net

version a 2010

1vd

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Table of Contents

IP Phone Keys and Key

Descriptions……………………………………………………………………………………………………………………………………………………………Page 3

Softkey Features………………………………………………………………………………………………………………………………………………………Page 5

Using the phone………………………………………………………………………………………………………………………………………………………Page 6

Making a Call…………………………………………………………………………………………………………………………………………………………..Page 6

Answering a Call………………………………………………………………………………………………………………………………………………………Page 6

Conference Call……………………………………………………………………………………………………………………………………………………….Page 6

Transfering a Call…………………………………………………………………………………………………………………………………………………….Page 6

Parking a Call…….…………………………………………………………………………………………………………………………………………………….Page 7

Voicemail ............…………………………………………………………………………………………………………………………………………………….Page 7

DND (Do Not Disturb)………………………………………………………………………………………………………………………………………………Page 8

Find Me (Find me follow me)…………………………………………………………………………………………………………………………………..Page 8

ACD (Automatic Call Distribution)………………………………………………………………………………………………………………………….Page 8

Speed Dial………………………………………………………………………………………………………………………………………………………………Page 8

Volume…………………………………………………………………………………………………………………………………………………………………..Page 8

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IP Phone Keys and Key Descriptions

Key Descriptions

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Special Note:

Use hold to place calls on hold that you want to pick up only the phone that you are currently using. Otherwise use the

Park feature.

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Softkey Features:

Park 1 , Park 2, Park 3 - These buttons are used to pick up parked calls.

Park –It will allow you to select and pick up a parked call as well.

Night Mode –Is a manual transfer between day and night modes. See your system administrator for more information.

DND - Is the Do not disturb button. When this is activated calls to your phone will go straight to voicemail.

ACD –Automatic call distribution. This allows you to log in and out of an ACD Queue.

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Using the phone

Making a Call:

-Internal (Inter –office calling)

1. Pick up handset or press extension

2. Dial Extension number

3. Hang up handset when call is completed or press the speaker button.

-External Call

1. Pick up handset or press extension

2. Dial 9

3. Phone number.

Example 916612814000

4. Hand up handset when call is completed or press the speaker button.

Answering a call

1. When your phone is ringing pick up hand set or press ringing line button.

Conference Call

1. Make a call using the techniques above.

2. Press the Conf soft key

3. Dial second number using the techniques above.

4. Press the Conf soft key once the caller is connected.

Transfering

1. While live on a call press Xfer key.

2. Dial Extension or External Number

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3. For a supervised transfer stay on the line, press the Xfer button then hang up

4. For a blind transfer press the Xfer button then hang up.

5. The caller will be sent .

Call Parking

-To Park a caller

1. While live on a call press Xfer 70

2. The phone will verbally annouce what parking slot. 71, 72, 73

3. Press the Xfer soft key and hang up.

The first caller will be parked on Park 1(71), the second call Park 2 (72) etc…

-To pick up a Parked call method 1

1. Press Park 1, Park 2, Park 3 softkey.

-To pick up a Parked call method 2

1. Pick up the phone or press the speaker button.

2. Dial 71 or 72 or 73 etc…

Voicemail

-Setup Voicemail

1. Press the Voice Mail button.

2. Press 1111 (Default Password)

3. Press 0 for mailbox options.

4. Press Options softkey

5. Record : Name, Unavailable Greeting, Busy Greeting.

6. Press # when done with recording

7. Hang Up or press the speaker button.

-Message Retrieval

-There is a red light at the top of the phone that will blink when you have a new message.

1. Press Voice Mail button

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2. Press 1111 (Default Password)

3. Press Submit softkey

4. Press 1 to play messages

5. Hang up or press the Speaker button when finished.

Do Not Disturb

-Do Not Disturb or DND will send all calls directly to your personal voicemail.

1. Press DND to enable and disable function.

Find Me

-Allows you to enter a cell phone or another extension, so that when your extension is called it will ring

additional numbers. Must be set using the VMS User Gui.

ACD ( Automatic Call Distribution)

Speed Dial

Volume

-While the phone is idle it will adjust the volume of the ringer.

-If you are on the handset it will adjust the volume of the handset.

-If you are on speakphone it will adjust the volume of the speakerphone.

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