Cisco 8811 User manual

Your Phone

•The Cisco IP Phone 8800 Series, on page 1

•New and Changed Features, on page 2

•Phone Setup, on page 6

•Sign into Your Extension from Another Phone (Extension Mobility), on page 9

•Sign in to a Phone as a Guest, on page 9

•Coworker Line Status, on page 10

•Phone Web Page, on page 14

•Buttons and Hardware, on page 15

•Energy Savings, on page 21

•Additional Help and Information, on page 21

The Cisco IP Phone 8800 Series

The Cisco IP Phones 8811, 8841, 8845, 8851, 8861, and 8865 deliver easy-to-use, highly-secure voice

communications.

Table 1: Cisco IP Phone 8800 Series Major Features

886588618851884588418811Features

ColorColorColorColorColorGrayscaleScreen

221000USB Ports

Your Phone

886588618851884588418811Features

YesYesNoNoNoNoWi_Fi

YesYesYesYesNoNoBluetooth

YesYesYesYesNoNoCisco

Intelligent

Proximity

332000Key Expansion

Modules

To use the phone, the phone needs to be connected to a network and configured to connect to a call control

system. The phones support many functions and features, depending on the call control system. Your phone

might not have all functions available, based on the way your administrator has set up the phone.

Feature Support

This document describes all the features that the device supports. However, not all features may be supported

with your current configuration. For information on supported features, contact your service provider.

New and Changed Features

New and Changed for Firmware Release 11.2(3)SR1

New and Changed SectionsRevisions

Onboard Your Phone with Activation Code, on page

Added new task to support Activation Code

Onboarding.

New and Changed for Firmware 11.2(3)

New and Changed SectionsRevisions

Search for a Contact in Multiple DirectoriesAdded a new task on contact search in multiple

directories

Set up the Profile AccountUpdated the topic on profile account setup to support

resync profile with the SIP credentials or the login

credentials

Coworker Line Status, on page 10Update the topic to support monitoring phone lines

for coworkers

Activate or Deactivate Monitoring of the BLF List,

on page 11

Added a new task to support activating and

deactivating the monitoring of BLF list

Your Phone

Feature Support

New and Changed SectionsRevisions

Configure Monitoring of an Individual Line, on page

Added a new task to support the configuring the

monitoring of an individual line

Remove the Feature Configured on a Line Key, on

page 13

Added a new task to support removing the feature

that is configured on a Line Key

Cisco IP Phone Key Expansion Module Setup

Overview

Key Expansion Module Buttons and Hardware

Column Modes

Key Expansion Module Power Information

Allocate a Key Expansion Module Type with the

Phone Menu

Added updates to support MPP 88xx 8851/8861 and

8865 Key Expansion Module

Set Up a Wi-Fi Profile from the Phone

Set Up a Wi-Fi Profile from the Phone Web Page and

the XML Provisioning Server

Turn the Wi-Fi On or Off from the Phone Web Page

Turn the Wi-Fi On or Off from Your phone

Connect the Phone to a Wi-Fi Manually

Delete a Wi-Fi Profile

Change the Order of a Wi-Fi Profile

Scan and Save a Wi-Fi Network

Add new task to support Wi-Fi management and

Wi-Fi profile

Accessibility with Voice Feedback

Enable Voice Feedback

Adjust Voice Speed

Adjust Voice Volume

Voice Feedback

New and Changed for Firmware Release 11.2(1)

New or Changed SectionsRevisions

Add Multiple Locations for a BroadWorks XSI UserAdded a new topic to support multiple locations

(anywhere) for a BroadWorks XSI user

View Your Recent CallsUpdated the topic with the new Display recents from

option to support XSI call logs improvement

View Calls Logs from BroadWorks XSI ServerAdded a new topic to support XSI call logs

improvement

Your Phone

New and Changed for Firmware Release 11.2(1)

New or Changed SectionsRevisions

Return a Recent CallUpdated the topic with the new Missed softkey to

support XSI call logs improvement.

Silence an Incoming CallAdded a new topic to support DND and call forward

indication for a non-selected line

Forward Calls

Turn On Do Not Disturb

Updated the topic with icons for call forwarding and

DND to support DND and call forward indication for

a non-selected line

Block Caller IDUpdated the topic to support XSI caller ID blocking

Set up the Profile AccountAdded a new topic to support username and password

collection on HTTP authentication challenge

Change the RingtoneUpdated the menu navigation for ringtone setting to

support audio equalizers to customize audio for

handset and headset (acoustic audio)

Specify an Audio Device for a CallAdded a new topic to support audio equalizers to

customize audio for handset and headset (acoustic

audio)

Adjust Sidetone Gain.

Adjust the Microphone Gain

Test the Microphone.

Tune the Speaker.

Added new topics to support audio equalizers to

customize audio for handset and headset (acoustic

audio)

Change the Screen SaverUpdated the topic to support screen saver type lock

removal

Executive Calls

Executive Assistant Calls

Executive Settings

Executive Assistant Settings

Added new sections to support executive and assistant

phones

New and Changed for Firmware Release 11.1(2)

Updated SectionRevision

Make an Emergency CallEmergency Call Support

Your Phone

New and Changed for Firmware Release 11.1(2)

Updated SectionRevision

Important Headset Safety Information

Cisco Headset 500 Series Setup

Adjust Your Headset Bass and Treble

Adjust Your Headset Microphone Volume

Adjust Your Headset Speaker Feedback

Test Your Headset Microphone

Replace Your Cisco Headset Ear Pads

Cisco Headset 531 and Cisco Headset 532

Administrators enable and disable this feature. For

information about this feature, see Reverse Name Lookup

for Incoming and Outgoing Calls.

Reverse Name Lookup

New and Changed for Firmware Release 11.1(1)

Updated SectionRevision

Adjust the Phone Screen BrightnessAdjust Contrast Slider

Record a CallCall Recording Support

Call Center FeaturesCall Center Support

Buttons and Hardware, on page 15Cisco IP Phone 8845 and 8865

Instant Message and Presence Contacts

Presence

Make a Call to an IM and Presence Contact

Change Your Presence State

Instant Message and Presence Contacts

Presence

Secure CallsSecure Call

Video CallsVideo Calls

View Your Recent CallsXSI Call Logs - Server All Calls menu

New and Changed Features for Firmware Release 11.0(1)

Updated SectionRevision

Use the Line in Focus for Speed-Dial CallsConfigure a line key to perform a speed dial

either with a VID or without a VID

Use the Line in Focus to Check Speed-Dial CallsPerform a check to confirm whether the call is

made with the current focusing line

Your Phone

New and Changed for Firmware Release 11.1(1)

Updated SectionRevision

Phone Behavior with Voicemail Setting

Phone Behavior with Voicemail and Missed Call

Configuration Setting

Configure missed call indication on the Phone

Web Page

Change Wallpaper from the Phone PageTo add wallpaper available options are default,

download picture, and logo. The new default

wallpaper is a monochrome picture

Conference with a Star CodeA star code is added to Conference hard key

from the phone web page

Add a Logo as a Phone BackgroundLogo can be added as phone background

Phone Setup

Typically, your administrator sets up your phone and connects it to the network. If your phone is not set up

and connected, contact your administrator for instructions.

Adjust the Handset Rest

If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust the

handset rest to ensure that the receiver does not slip out of the cradle.

Figure 1: Adjust the Handset Rest

Your Phone

Phone Setup

Procedure

Step 1 Remove the handset from the cradle and pull the plastic tab from the handset rest.

Step 2 Rotate the tab 180 degrees.

Step 3 Hold the tab between two fingers, with the corner notches facing you.

Step 4 Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from

the top of the rotated tab.

Step 5 Return the handset to the handset rest.

Change the Viewing Angle of Your Phone

You can change the angle of the phone to eliminate glare on the screen. If your phone has a video camera,

you can change the angle to improve the camera view.

Procedure

Step 1 Hold the receiver in the cradle with one hand.

Step 2 Move the footstand with the other hand to change the angle.

Step 3 (Optional) Adjust the footstand on the key expansion module and ensure that the phone and key expansion

module are stable.

Step 4 (Optional) Press Self-view to check the camera angle.

Connect to the Network

You need to connect the phone to the network.

• Wired network connection—The phone is plugged into the network with an Ethernet cable.

• Wireless connection—The Cisco IP Phone 8861 and 8865 can connect to a Wireless Access Point using

Wi-Fi.

•Virtual Private Network (VPN)—After the phone is connected to the network, it is set up to automatically

connect into a protected network.

Mobile and Remote Access Through Expressway—If your administrator sets up Mobile and Remote Access

Through Expressway and you connect your phone to the network, it connects to the Expressway server

automatically.

Onboard Your Phone with Activation Code

After your phone boots up, you will see a welcome screen where you can enter the activation code. If you

don't have an activation code, contact your administrator.

Your Phone

Change the Viewing Angle of Your Phone

Before you begin

Your administrator provides you with a 16-digit activation code in the form xxxx-xxxx-xxxx-xxxx.

Procedure

Step 1 Enter your activation code in the field that is provided on the Welcome screen. You don't need to input the

hyphen (-) character when entering the code.

Step 2 Press Continue.

The phone completes the onboarding process automatically.

Step 3 If an error message displays, enter the code again or contact your administrator for a new code.

Set a Password on Initial Phone Boot Up

The first time your phone boots up, you may be prompted to set a password. If you are not prompted, your

administrator has created a password for you.

Procedure

Step 1 Enter your password in the New password and Reenter new password fields.

Step 2 Press Save.

Secure the Phone with a Cable Lock

You can secure your Cisco IP Phone 8800 Series with a laptop cable lock up to 20 mm wide.

Procedure

Step 1 Take the looped end of the cable lock and wrap it around the object to which you want to secure your phone.

Step 2 Pass the lock through the looped end of the cable.

Step 3 Unlock the cable lock.

Step 4 Press and hold the locking button to align the locking teeth.

Step 5 Insert the cable lock into the lock slot of your phone and release the locking button.

Step 6 Lock the cable lock.

Your Phone

Set a Password on Initial Phone Boot Up

Sign into Your Extension from Another Phone (Extension

Mobility)

If extension mobility is configured, you can sign into a different phone in your network and have it act the

same as your phone. After you sign in, the phone adopts your personal directory number.

Before you begin

Your administrator configures provisioning authority.

Procedure

Step 1 Press Sign in.

Step 2 Enter your username and password, then press Sign in.

The password field allows two input methods: alphanumeric and numeric. While you type in the password,

you see the Options softkey on the phone. Use this softkey to change the current password input type. Select

Input all for alphanumeric input and select Input num for numeric entry. Your administrator configures the

password input method on the phone web page.

Sign out of Your Extension from Another Phone

Procedure

Press Sign out.

Your phone has a guest account when your administrator enables hoteling on your phone. You can then sign

in to a different phone in your network as a guest.

Procedure

Step 1 Press Sign in.

Step 2 Enter your user ID and password.

The password field uses two types of input methods; alphanumeric and numeric. While you type in the

password, you see Options softkey on the phone. You can use this softkey to change the current password

input type. Select Input all for alphanumeric input and select Input num for numeric entry.

Your Phone

Sign into Your Extension from Another Phone (Extension Mobility)

Step 3 Press Save.

An administrator can set up a phone to make emergency calls. Whenever you sign in as a guest to a registered

phone, the phone transfers a request to obtain the location of the phone. The location is sent to the emergency

services when you make an emergency call.

Note

Sign Out of a Phone as a Guest

Procedure

Step 1 Press Guest Out.

Step 2 Press Sign Out.

Coworker Line Status

You can set up line keys on your phone to monitor coworkers' lines. This feature is useful if you routinely

handle calls for colleagues and need to see if they are available to answer calls. The monitoring line keys

function as Busy Lamp Field (BLF) keys. A BLF is an LED that changes color to indicate the status of the

monitored line.

The following table describes the LED status:

Table 2: BLF Key LED Status

MeaningLED Color

The monitored line is available.Green

The monitored line is busy.Red

The monitored line is ringing.Blinking red

Error in BLF key configuration.Amber

Your administrator performs the necessary setup on the server and for the phone to allow you to monitor the

desired lines.

You can configure monitoring on your phone in two ways:

• You can configure monitoring of an individual user's line.

• If your administrator has set up a BLF list for you, you can activate or deactivate monitoring of the entire

list. The BLF list is the list of users whose lines you can monitor. The phone monitors each user on a

separate line key. The phone assigns available line keys for monitoring, automatically.

Your Phone

Sign Out of a Phone as a Guest

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