Cisco 8811 User manual

Your Phone

•The Cisco IP Phone 8800 Series, page 1

•New and Changed Information, page 2

•Phone Setup, page 4

•Activate and Sign In to Your Phone, page 9

•Self Care Portal, page 10

•Buttons and Hardware, page 12

•Phone Firmware and Upgrades, page 19

•Energy Savings, page 19

•Phone Line Modes, page 20

•Additional Help and Information , page 21

The Cisco IP Phone 8800 Series

The Cisco IP Phones 8811, 8841, 8845, 8851, 8851NR, 8861, 8865, and 8865NR deliver easy-to-use,

highly-secure voice communications.

Cisco IP Phone 8800 Series User Guide

Table 1: Cisco IP Phone 8800 Series Major Features

8865NR886588618851NR8851884588418811Features

ColorColorColorColorColorColorColorGrayscaleScreen

22211000USB Ports

YesYesNoNoNoYesNoNoBuilt-in

Camera

NoYesYesNoNoNoNoNoWi-Fi

NoYesYesNoYesYesNoNoBluetooth

NoYesYesNoYesYesNoNoCisco

Intelligent

Proximity

To use the phone, the phone needs to be connected to a network and configured to connect to a call control

system. The phones support many functions and features, depending on the call control system. Your phone

might not have all functions available, based on the way your administrator has set up the phone.

New and Changed Information

You can use the information in the following sections to understand what has changed in the document. Each

section contains the major changes.

New Information for Firmware Release 11.7(1)

Table 2: Cisco IP Phone 8800 User Guide revisions for Firmware Release 11.5(1)SR1.

Updated SectionRevision

Video CallsUpdated for video call enhancements

Badged Icons, on page 17Updated for new user experience

Phone Screen Features, on page 16

Enhanced Line Mode, on page 21

Cisco IP Phone 8800 Series User Guide

Your Phone

New and Changed Information

New Information for Firmware Release 11.5(1)SR1

Table 3: Cisco IP Phone 8800 User Guide revisions for Firmware Release 11.5(1)SR1.

Updated SectionRevision

The Cisco IP Phone 8800 Series, on page 1Updated for Cisco IP Phone 8865NR support

Set Up Wi-Fi Client, on page 6

Buttons and Hardware, on page 12

Supported Accessories

Stop Your VideoUpdated for Video with Closed Shutter

Turn On Do Not DisturbUpdated for MLPP and Do not disturb support

Prioritized Calls

Answer a Priority Call

Set Up Wi-Fi Client, on page 6Updated for Wi-Fi sign support

Connect to a Pre-Configured Wi-Fi Network, on page

New Information for Firmware Release 11.5(1)

Table 4: Cisco IP Phone 8800 User Guide revisions for Firmware Release 11.5(1).

Updated SectionRevision

•Differences Between Phone Calls and Lines,

on page 17.

•Ignore a Call.

•Decline a Call.

•Phone Line Modes, on page 20.

•Normal Line Mode, on page 20.

•Enhanced Line Mode, on page 21.

Updated the following sections for Enhance Line

Mode.

Cisco IP Phone 8800 Series User Guide

Your Phone

New Information for Firmware Release 11.5(1)SR1

Updated SectionRevision

Phone Firmware and Upgrades, on page 19Added the following section for Postpone a Phone

Upgrade

Turn On Do Not DisturbRevised the following section for Do Not Disturb

Connect to a Pre-Configured Wi-Fi Network, on page

Added Connect to a Pre-Configured Wi-Fi Network

New Information for Firmware Release 11.0

Table 5: Cisco IP Phone 8800 User Guide revisions for Firmware Release 11.0.

Updated SectionRevision

Change the Font Size.Removed references to specific font size.

Add Yourself to a Call on a Shared LineUpdated the following section for improved Barge

and Merge support.

Report All Phone Issues, on page 22Revised the following section for the improved

Problem Report Tool support.

Turn On Do Not DisturbAdded new icon to the following section for Do Not

Disturb(DND).

Connect to Expressway, on page 8Updated the following section for Welcome screen.

Phone Setup

Typically, your administrator sets up your phone and connects it to the network. If your phone is not set up

and connected, contact your administrator for instructions.

Adjust the Handset Rest

If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust the

handset rest to ensure that the receiver does not slip out of the cradle.

Cisco IP Phone 8800 Series User Guide

Your Phone

New Information for Firmware Release 11.0

Procedure

Step 1 Remove the handset from the cradle and pull the plastic tab from the handset rest.

Step 2 Rotate the tab 180 degrees.

Step 3 Hold the tab between two fingers, with the corner notches facing you.

Step 4 Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from

the top of the rotated tab.

Step 5 Return the handset to the handset rest.

Change the Viewing Angle of Your Phone

You can change the angle of the phone to eliminate glare on the screen. If your phone has a video camera ,

you can change the angle to improve the camera view.

Procedure

Step 1 Hold the receiver in the cradle with one hand.

Step 2 Move the footstand with the other hand to change the angle.

Step 3 (Optional) Adjust the footstand on the key expansion module and ensure that the phone and key expansion

module are stable.

Step 4 (Optional) Press Self-view to check the camera angle.

Cisco IP Phone 8800 Series User Guide

Your Phone

Change the Viewing Angle of Your Phone

Connect to the Network

Your phone needs to be connected to the telephone network.

•Wired connection—The phone is plugged into the network using an Ethernet cable.

•Wireless connection—The phone connects to a Wireless Access Point using Wi-Fi.

•Virtual Private Network (VPN)—After the phone is connected to the network, it is set up to automatically

connect into a protected network.

•Mobile and Remote Access through Expressway—After the phone is connected to the network, it is set

up to automatically connect to the Expressway server.

Set Up Wi-Fi Client

The Cisco IP Phone 8861 and 8865 can access a Wi-Fi network, but a power adaptor is required to power the

phone. The Cisco IP Phone 8865NR cannot be used with a Wi-Fi network.

Before You Begin

Your administrator needs to configure settings on the call control system to enable Wi-Fi access.

Procedure

Step 1 If the phone is plugged into the Ethernet, unplug the Ethernet cable.

Step 2 Press Applications .

Step 3 Navigate to Admin settings >Network setup >Wi-Fi client setup >Wi-Fi sign in access.

Step 4 Navigate to Wireless and press On.

Step 5 Navigate to Wi-Fi sign in access and press On.

Step 6 Press Apply to save the changes, or press Revert to cancel the changes.

Connect to a Pre-Configured Wi-Fi Network

You can connect to a Wi-Fi network with your Cisco IP Phone 8861 and 8865. But the Cisco IP Phone 8865NR

does not support Wi-Fi.

Depending upon how your phone is configured, you could be required to sign in when you join a Wi-Fi

network or when your phone powers up.

You cannot dismiss the Wi-Fi sign-in window without entering the correct username and password.

Cisco IP Phone 8800 Series User Guide

Your Phone

Connect to the Network

Procedure

Step 1 Enter your Wi-Fi credentials when prompted.

Step 2 Select Sign-in.

Connect to a VPN

You connect to your VPN in one of two ways:

•By entering credentials (username and password, or just a password)

•With a certificate

If you have a certificate installed on your phone, you do not need to do anything. Your phone automatically

connects to the VPN.

Procedure

Step 1 When prompted, enter your VPN credentials.

Step 2 Select Sign-in.

Set up a Phone for Use with VPN

Before You Begin

To complete this procedure, you must have a valid TFTP server address. If you do not have this information,

contact your administrator.

You cannot use the Wi-Fi client with the Cisco IP Phone 8865NR.

Procedure

Step 1 Press Applications .

Step 2 Select Admin settings.

Step 3 Select one of the following menu items:

•All phones connected to the Ethernet: Ethernet setup

Cisco IP Phone 8800 Series User Guide

Your Phone

Connect to the Network

•Cisco IP Phone 8861 and 8865 users that use Wi-Fi: Wi-Fi client setup

Step 4 Select IPv4 Setup.

Step 5 Navigate to Alternate TFTP and choose On.

Step 6 Select TFTP server 1.

Step 7 Enter your TFTP server address in the TFTP server 1 field.

Step 8 Press Apply.

Step 9 Press Continue.

Step 10 Press Exit.

Connect to Expressway

You can connect into your corporate network when you are working away from your office using Mobile and

Remote Access Through Expressway. Because your phone does not have a TFTP address configured, the

phone displays a Welcome screen to begin the sign-in process.

This allows you to connect into your corporate network using Mobile and Remote Access Through Expressway.

Before You Begin

If you have been using your phone at the office or with a VPN, reset your service mode before you connect

to Expressway.

If you need to connect to Mobile and Remote Access Through Expressway on-premise, restart your phone

and press Select when prompted.

Procedure

Step 1 Enter your activation code or service domain on the Welcome screen.

Step 2 Enter your username and password.

Step 3 Press Submit.

Activate Your Phone Automatically with a QR Code

If your phone has a camera, you can scan a QR code to activate the phone. If you inadvertently press Enter

manually, press Back to return to the QR code screen.

Before You Begin

You need the QR code from your welcome message.

If the code from your welcome message has expired, generate an activation code for your device with the Self

Care portal or request an activation code from your administrator.

Cisco IP Phone 8800 Series User Guide

Your Phone

Connect to the Network

Procedure

Step 1 Make the QR code ready with one of these methods:

•Print the email with the QR code and hold the paper in front of the phone camera.

•Display the QR code on your mobile device and hold the device in front of the phone camera.

•Display the QR code on your computer and hold the phone in front of the computer screen.

Step 2 Turn the ring around the camera clockwise to open the shutter.

Step 3 Scan the QR code.

When the scan succeeds, your phone registers with the server, and you're ready to make your first call.

Secure the Phone with a Cable Lock

You can secure your phone with a laptop cable lock up to 20 mm wide.

Procedure

Step 1 Take the looped end of the cable lock and wrap it around the object to which you want to secure your phone.

Step 2 Pass the lock through the looped end of the cable.

Step 3 Unlock the cable lock.

Step 4 Press and hold the locking button to align the locking teeth.

Step 5 Insert the cable lock into the lock slot of your phone and release the locking button.

Step 6 Lock the cable lock.

Activate and Sign In to Your Phone

You may need to activate your phone or sign in to your phone. Activation happens once for your phone, and

connects the phone to the call control system. Your administrator gives you your sign-in and activation

credentials.

Before You Begin

Get your user ID and PIN or password from your administrator.

Cisco IP Phone 8800 Series User Guide

Your Phone

Secure the Phone with a Cable Lock

Procedure

Step 1 Enter your user ID in the User ID field.

Step 2 Enter your PIN or password in the PIN or Password field.

Step 3 Press Submit.

You can sign in to a different phone in your network and have it act the same as your phone with Cisco

Extension Mobility. After you sign in, the phone adopts your user profile, including your phone lines, features,

established services, and web-based settings.

Before You Begin

Get your user ID and PIN from your administrator.

Procedure

Step 1 Press Applications .

Step 2 Select Extension Mobility (name can vary).

Step 3 Enter your user ID and PIN.

Step 4 If prompted, select a device profile.

Sign Out of Your Extension from Another Phone

Procedure

Step 1 Press Applications .

Step 2 Select Extension Mobility.

Step 3 Press Yes to sign out.

Self Care Portal

You can customize some phone settings with the Self Care portal web site, which you access from your

computer. Your administrator gives you the Self Care portal URL, your user ID, and password.

In the Self Care portal, you can control features, line settings, and phone services for your phone.

Cisco IP Phone 8800 Series User Guide

Your Phone

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