Cisco SPA50X User manual

Cisco Small Business

Cisco SPA50X and SPA51X SIP IP Phones

Models SPA501G, SPA502G, SPA504G, SPA508G,

SPA509G, SPA512G, and SPA514G

USER GUIDE

Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide 2

Contents

Chapter 1: Getting Started 6

About This Document 6

Overview of the Cisco Small Business IP Phones 8

Caring for Your Phone 8

Understanding Your Phone Lines and Buttons 9

Softkey Buttons 11

Using Keypad Shortcuts 13

Using the Cisco Attendant Console 14

Changing the Cisco SPA500DS Attendant Console Display 14

Chapter 2: Installing Your Phone 16

Before You Begin 17

Phone Connections 17

Connecting the Handset 18

Installing the Desk Stand or Wall Mount (Optional) 19

Reverse the Handset Retention Tab 19

Connecting the Power 20

Connecting Your Phone to the Network 21

Connecting Your Phone to the Wired Network 21

Connecting the Phone to the Wireless Network 21

Connecting a PC to Your Phone 22

Connecting Wired and Wireless Headsets 22

Verifying Phone Startup 23

Updating Your Phone Firmware 24

Determining Your Current Firmware Version 24

Download the Firmware from Cisco 25

Get the Phone IP Address 25

Update the Firmware on the Phone 26

Chapter 3: Using Basic Call Management Functions 27

Managing the Audio Source and Volume 28

Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide 3

Contents

Adjusting Call Volume 28

Adjusting the Ringer Volume 28

Using Mute 28

Using the Speakerphone 28

Using the Headset with Your IP Phone 28

Switching Between the Handset, Headset, or Speakerphone During a Call 29

Sending Audio to the Speaker and Handset 29

Choosing Your Preferred Audio Device 29

Answering or Placing a Call 30

Answering a Call 30

Placing a Call 30

Redialing a Call 31

Putting a Call on Hold 31

Resuming a Call 31

Ending a Call 32

Transferring Calls 32

Performing an Attended Transfer 32

Performing an Unattended (Blind) Transfer 33

Transferring a Held Call to an Active Call 33

Managing Missed Calls 34

Turning the Missed Calls Shortcut On and Off 34

Forwarding Calls 35

Forwarding All Calls 35

Forwarding Calls When Your Phone is Busy 36

Forwarding Calls (Delay) Without Answering the Phone 36

Canceling Call Forwarding All 37

Call Forward Deactivation by using Star Codes 38

Setting Do Not Disturb 38

Enabling Do Not Disturb 38

Disabling Do Not Disturb 39

Setting Call Waiting 39

Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide 4

Contents

Picking Up a Call 40

Parking a Call 41

Placing a Three-Way Conference Call 42

Conferencing a Held Call with an Active Call 43

Using the Phone Directories 43

Using Your Personal Directory 44

Using the Corporate Directory 45

Using the Call History Lists 45

Setting or Changing a Phone Password 46

Accessing Voicemail 47

Chapter 4: Using Advanced Phone Features 48

Configuring Privacy and Security 49

Blocking Caller ID 49

Blocking Anonymous Calls 49

Using Secure Call 50

Enabling and Using Dial Assistance 51

Creating Speed Dials 51

Creating Speed Dials on Unused Line Buttons 52

Creating Numerical Speed Dials 52

Using Speed Dials 53

Using the Paging Feature 53

Paging Another Phone 53

Paging a Group of Phones 53

Configuring Auto Answer 54

Monitoring and Accessing Another Phone 54

Customizing Your IP Phone Screen 55

Changing the IP Phone Screen Contrast 55

Changing the Screen Backlight Settings 55

Configuring the Phone Screen Saver 56

Turning on the Screen Saver 57

Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide 5

Contents

Using Ring Tones 58

Changing Your Ring Tone 58

Configuring Date and Time 58

Setting Your Phone’s Date and Time 58

Using Star Codes 59

Using the Interactive Voice Response Menu on the Cisco SPA501G 61

Advanced Procedures for Technical Support Personnel 63

Rebooting Your Phone 64

Chapter 5: Using the Phone Web User Interface 65

Logging in to the Phone Web User Interface 65

TSaving the Configuration Profile 66

Setting Voice System Parameters 67

Setting Voice Phone Parameters 68

Setting Voice User Parameters 69

Viewing Call History Lists 71

Using Your Personal Directory 72

Viewing Attendant Console Status 73

Appendix A: Where to Go From Here 74

Product Resources 74

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 6

Getting Started

This chapter provides an overview of this document and basic information about

your Cisco Small Business IP phone. It contains the following sections:

•About This Document, page 6

•Overview of the Cisco Small Business IP Phones, page 8

•Understanding Your Phone Lines and Buttons, page 9

•Using the Cisco Attendant Console, page 14

About This Document

This guide describes the concepts and tasks necessary to use and configure your

Cisco Small Business IP Phone.

The Cisco Small Business IP Phone features vary, depending on the type of call

control system that you are using and the customizations performed by your

phone system administrator. This document describes using the Cisco Small

Business IP Phones with a SIP phone system, such as a Broadsoft or Asterisk

system. If you are using your Cisco Small Business IP Phone with a Cisco Unified

Communications 500 Series, also see the Cisco Unified Communications Manager

Express Administrator Guide.

Getting Started

About This Document

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 7

Organization

This table describes the contents of each chapter in this document.

Title Description

Chapter 1 Getting Started A description of this book

and an overview of the Cisco

Small Business IP Phones.

Chapter 2 Installing Your Phone How to connect and install

your phone.

Chapter 3 Using Basic Call

Management Functions

How to perform basic phone

tasks, such as placing and

answering calls, transferring

calls, setting up call

forwarding, and picking up

calls.

Chapter 4 Using Advanced Phone

Features

How to perform advanced

phone tasks, such as

configuring privacy and

security features, speed

dials, paging, and ring tones.

Chapter 5 Using the Phone Web User

Interface

How to modify the phone

features by using the web

configuration utility.

Appendix A Where to Go From Here Cisco provides a wide range

of resources to help you

obtain the full benefits of the

Cisco SPA500 Series

phones. This appendix

provides links to many of

these resources.

Getting Started

Overview of the Cisco Small Business IP Phones

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 8

Overview of the Cisco Small Business IP Phones

The Cisco Small Business IP Phones are full-featured VoIP (Voice over Internet

Protocol) phones that provide voice communication over an IP network. The

phones include traditional features, such as call forwarding, redialing, speed

dialing, transferring calls, conference calling, and accessing voice mail. Calls can

be made or received with a handset, headset, or a speaker.

The Cisco Small Business IP phones contain Ethernet ports that link them to the

computer network. They also have secondary Ethernet ports that allow another

Ethernet device, such as a computer, to be connected to the network through the

IP phone.

Cisco Small Business IP phones require a separate power source. You can power

the phones by connecting them to a switch that provides Power over Ethernet

(PoE), or by using the optional a Cisco PA100 power adapter.

Caring for Your Phone

The Cisco Small Business IP phones are electronic devices that should not be

exposed to excessive heat, sun, cold, or water. To clean the equipment, wipe it

with a slightly moistened paper or cloth towel. Do not spray or pour cleaning

solution directly onto the device.

Getting Started

Understanding Your Phone Lines and Buttons

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 9

Understanding Your Phone Lines and Buttons

The parts of a SPA509G IP phone are shown in Figure 1. Other models are similar,

but might vary.

Figure 1 SPA509G Phone Components

Numbered objects in Figure 1 described in the following table.

#PhoneFeature Description

1 Handset Pick up to place or answer a call.

2 Message Waiting

indicator

Displays solid red when you have a new voice mail

message. Blinks red during an incoming call.

3IP phone screen Displays date and time, phone station name, line

extensions, and softkey options (except on the

Cisco SPA501G).

Getting Started

Understanding Your Phone Lines and Buttons

Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 10

4 Line keys Indicates phone line status. (Not available on the

Cisco SPA502G or Cisco SPA512G.)

When lit:

Green: Line is idle.

Red (steady): Line is active or in use.

Red (flashing): Line is on hold or there is an inbound call.

Orange: Line is unregistered (cannot be used).

These keys can also be programmed by your system

administrator to perform differently than described here

or to add functions such as speed dial, call pickup, or

monitor an extension.

5 Softkey buttons Press a softkey button to perform the action shown on

the label on the IP phone screen.

Note: The Cisco SPA501G has the following four buttons:

Redial—Dials the last number called.

Cancel—Cancels an action (such as a transfer).

Conference—While on a call, press to start a

conference call and dial another number. After

the second party answers, press Conference again to

create the conference.

Transfer—Transfers a call.

6 Navigation button Press an arrow key to scroll left, right, up, or down

through items shown on the IP phone screen (except

on the Cisco SPA501G).

7 Messages button Press to access voice mail. (This feature must be set up

by your phone system administrator).

8 Hold button Press to place a call either on hold or to resume.

NOTE SPA501 phone does not support this feature.

#PhoneFeature Description

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