Brother Operating Instructions Operating and maintenance manual

Basic User’s Guide

HL-3180CDW

In USA: Visit the Brother Solutions Center at

solutions.brother.com/manuals to download other

manuals.

Version 0

USA/CAN

If you must call Customer Service

Complete the following information for future reference:

Model Number: HL-3180CDW

Serial Number: 1

Date of Purchase:

Place of Purchase:

1The serial number is on the back of the unit. Retain

this User’s Guide with your sales receipt as a

permanent record of your purchase, in the event of

theft, fire or warranty service.

http://www.brother.com/registration

By registering your product with Brother, you will be recorded as the

original owner of the product. Your registration with Brother:

may serve as confirmation of the purchase date of your product

should you lose your receipt;

may support an insurance claim by you in the event of product loss

covered by insurance; and,

will help us notify you of enhancements to your product and special

offers.

The most convenient and efficient way to register your new product is

online at http://www.brother.com/registration.

Brother numbers

IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be

made from within that country.

By registering your product with Brother International Corporation, you will be recorded as the

original owner of the product. Your registration with Brother:

may serve as confirmation of the purchase date of your product should you lose your receipt;

may support an insurance claim by you in the event of product loss covered by insurance; and,

will help us notify you of enhancements to your product and special offers.

http://www.brother.com/registration

FAQs (frequently asked questions)

The Brother Solutions Center is our one-stop resource for all your Printer/Multi-Function Center

needs. You can download the latest software and utilities and read FAQs and troubleshooting tips

to learn how to get the most from your Brother product.

http://support.brother.com

NOTE

You can check here for Brother driver updates.

To keep your machine’s performance up to date, check here for the latest firmware upgrade.

For Customer Service

In USA: http://www.brother-usa.com/support (Self-Service/Email/Chat)

1-877-BROTHER (1-877-276-8437)

1-901-379-1215 (assistance via fax)

In Canada: http://www.brother.ca/support (Self-Service Videos, Email, Chat, Facebook

and Twitter Help)

Service Center Locator (USA only)

For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437)

or visit us on-line at http://www.brother-usa.com/service/.

Service Center Locations (Canada only)

For the location of a Brother authorized service center, visit http://www.brother.ca/support.

Ordering accessories and supplies

For best quality results use only genuine Brother accessories, which are available at most Brother

retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover,

or American Express credit card, you can order accessories directly from Brother. (You can visit

us online for a complete selection of the Brother accessories and supplies that are available for

purchase.)

NOTE

In Canada, only Visa and MasterCard are accepted.

In USA: 1-877-552-MALL (1-877-552-6255)

1-800-947-1445 (assistance via fax)

http://www.brothermall.com/

In Canada:

http://www.brother.ca/

iii

Order information

1Letter or A4 size single-sided pages.

2Approx. cartridge yield is declared in accordance with ISO/IEC 19798.

3Standard toner cartridge

4High yield toner cartridge

51 page per job

6Drum life is approximate and may vary by type of use.

7Contains 4 pc. Drum Set.

8Contains 1 pc. Black Drum Unit.

9Contains 1 pc. Color Drum Unit.

Description Item

Toner Cartridge <Black> TN-221BK (Approx. 2,500 pages) 123

Toner Cartridge <Cyan> TN-221C (Approx. 1,400 pages) 123

TN-225C (Approx. 2,200 pages) 124

Toner Cartridge <Magenta> TN-221M (Approx. 1,400 pages) 123

TN-225M (Approx. 2,200 pages) 124

Toner Cartridge <Yellow> TN-221Y (Approx. 1,400 pages) 123

TN-225Y (Approx. 2,200 pages) 124

4 pcs. Drum Unit DR-221CL (Approx. 15,000 pages) 567

1 pc. Drum Unit <Black> DR-221CL-BK (Approx. 15,000 pages) 568

1 pc. Drum Unit <Color> DR-221CL-CMY (Approx. 15,000 pages) 569

Belt Unit BU-220CL (Approx. 50,000 pages) 1

Waste Toner Box WT-220CL (Approx. 50,000 pages) 1

Basic User’s Guide LEF596001 (English for USA and Canada)

LEF596002 (French for Canada)

Quick Setup Guide LEF597001 (English for USA and Canada)

LEF597002 (French for Canada)

Notice - Disclaimer of Warranties

(USA and Canada)

BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR

AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR

IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE

SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE

ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE

SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS

OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE

SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT

PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE

ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY

CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR

LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS

INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE

SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF

SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN

CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR

CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY

TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL

DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE

ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT

LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

Compilation and Publication Notice

Under the supervision of Brother Industries Ltd., this manual has been compiled and published,

covering the latest product descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without

notice.

Brother reserves the right to make changes without notice in the specifications and materials

contained herein and shall not be responsible for any damages (including consequential) caused

by reliance on the materials presented, including but not limited to typographical and other errors

relating to the publication.

User’s Guides and where do I find them?

Which Guide? What’s in it? Where is it?

Product Safety

Guide

Read this Guide first. Read the Safety

Instructions before you set up your machine.

See this Guide for trademarks and legal

limitations.

Printed / In the Box

Quick Setup Guide Follow the instructions for setting up your

machine and installing the drivers and

software for the operating system and

connection type you are using.

Printed / In the Box

Basic User’s Guide Learn the basic Copy and Scan operations

and how to replace consumables. See

troubleshooting tips.

Printed / In the Box

Advanced User’s

Guide

Learn more advanced operations: Copy,

security features, printing reports and

performing routine maintenance.

For USA:

PDF file / Brother Solutions

Center 1

For Other Countries:

PDF file / CD-ROM / In the Box

Software User’s

Guide

Follow these instructions for Printing,

Scanning, Network Scanning, and using the

Brother ControlCenter utility.

For USA:

HTML file / Brother Solutions

Center 1

For Other Countries:

HTML file / CD-ROM / In the Box

Network User’s

Guide

This Guide provides useful information

about wireless network settings and security

settings using the Brother machine. You can

also find supported protocol information for

your machine and detailed troubleshooting

tips.

For USA:

PDF file / Brother Solutions

Center 1

For Other Countries:

PDF file / CD-ROM / In the Box

Wi-Fi Direct™ Guide This Guide provides information about how

to configure and use your Brother machine

for wireless printing directly from a mobile

device supporting the Wi-Fi Direct™

standard.

PDF file / Brother Solutions

Center 1

Google Cloud Print

Guide

This Guide provides information about how

to configure your Brother machine to a

Google account and use Google Cloud Print

services for printing over the Internet.

PDF file / Brother Solutions

Center 1

Mobile Print/Scan

Guide for Brother

iPrint&Scan

This Guide provides useful information

about printing from your mobile device and

scanning from your Brother machine to your

mobile device when connected on a Wi-Fi

network.

PDF file / Brother Solutions

Center 1

Web Connect Guide This Guide provides information about how

to configure and use your Brother machine

to scan, load and view images and files on

certain websites that provide these services.

PDF file / Brother Solutions

Center 1

1Visit solutions.brother.com/manuals

AirPrint Guide This Guide provides information for using

AirPrint to print from OS X v10.7.x, 10.8.x

and your iPhone, iPod touch, iPad, or other

iOS device to your Brother machine without

installing a printer driver.

PDF file / Brother Solutions

Center 1

Which Guide? What’s in it? Where is it?

vii

Table of Contents

(Basic User’s Guide)

1 General information 1

Using the documentation ....................................................................................... 1

Symbols and conventions used in the documentation ....................................1

Accessing Brother Utilities (Windows®8)..............................................................2

Accessing the Advanced User’s Guide, Software User’s Guide and

Network User’s Guide.........................................................................................3

Viewing Documentation...................................................................................3

How to access Guides for Advanced Features......................................................5

Accessing Brother Support (Windows®)................................................................6

Accessing Brother Support (Macintosh) ................................................................7

Control panel overview ..........................................................................................8

3.7" Touchscreen LCD ..................................................................................10

Setting the Ready screen ..............................................................................13

Basic Operations ........................................................................................... 13

Shortcut Settings .................................................................................................14

Adding Copy Shortcuts.................................................................................. 14

Adding Scan Shortcuts .................................................................................. 15

Adding Web Connect Shortcuts ....................................................................16

Changing Shortcuts .......................................................................................16

Editing Shortcut Names.................................................................................17

Deleting Shortcuts ......................................................................................... 17

Recalling Shortcuts........................................................................................17

2 Loading paper 18

Loading paper and print media............................................................................18

Loading paper in the paper tray.....................................................................18

Loading paper in the manual feed slot ..........................................................20

Unscannable and unprintable areas..............................................................24

Paper settings......................................................................................................25

Paper Size .....................................................................................................25

Paper Type ....................................................................................................25

Acceptable paper and other print media..............................................................26

Recommended paper and print media ..........................................................26

Type and size of paper ..................................................................................26

Handling and using special paper .................................................................28

3 Loading documents 31

How to load documents .......................................................................................31

Using the scanner glass ................................................................................ 31

viii

4 Making copies 32

How to copy .........................................................................................................32

Stop copying..................................................................................................32

Copy preset settings......................................................................................32

Copy Options.................................................................................................33

5 How to print from a computer 34

Printing a document.............................................................................................34

6 How to scan to a computer 35

Before scanning...................................................................................................35

Scanning a document as a PDF file using ControlCenter4 (Windows®) .............36

How to scan a document as a PDF file using the Touchscreen ..........................38

A Routine maintenance 40

Replacing the consumable items.........................................................................40

Replacing the toner cartridges.......................................................................44

Cleaning the corona wires .............................................................................51

Replacing the drum units...............................................................................54

Replacing the belt unit ...................................................................................60

Replacing the waste toner box ......................................................................64

B Troubleshooting 69

Identifying your problem ......................................................................................69

Error and maintenance messages.......................................................................71

Paper Jams..........................................................................................................77

Paper is jammed in the manual feed slot ......................................................77

Paper is jammed in the paper tray.................................................................77

Paper is jammed at the output paper tray .....................................................78

Paper is jammed at the back of the machine ................................................79

Paper is jammed inside the machine.............................................................81

Paper is jammed underneath the paper tray .................................................84

If you are having difficulty with your machine ......................................................86

Improving the print quality....................................................................................91

Machine Information ..........................................................................................101

Checking the Serial Number........................................................................101

Checking the Firmware Version ..................................................................101

Reset functions............................................................................................102

How to reset the machine............................................................................102

C Settings and features tables 103

Using the Settings Tables ..................................................................................103

Settings Tables ..................................................................................................104

Features Tables.................................................................................................116

Entering text.......................................................................................................128

Table of contents

Other Brother All In One Printer manuals

Brother

Brother MFC-9840CDW User manual

Brother

Brother MFC-820CW User manual

Brother

Brother MFC-J4410DW Parts list manual

Brother

Brother MFC-J480DW User manual

Brother

Brother DCP-9055CDN Operating and maintenance manual

Brother

Brother MFC-9460CDN User manual

Brother

Brother Work Smart MFC-J470dw User manual

Brother

Brother MFC-8880DN User manual

Brother

Brother MFC-J3520 User manual

Brother

Brother MFC-8220 Safety guide

Brother

Brother DCP-8065DN User manual

Brother

Brother MFC-8860DN User manual

Brother

Brother MFC-250C User manual

Brother

Brother DCP-7020 User manual

Brother

Brother Airprint MFC-J460DW Operating manual

Brother

Brother DCP-L2500D Operating and maintenance manual

Brother

Brother DCP-193C User manual

Brother

Brother MFC-7420 User manual

Brother

Brother DCP-7055 Operating and maintenance manual

Brother

Brother MFC830 User manual

Brother

Brother MFC-5460CN User manual

Brother

Brother PPF4100e User manual

Brother

Brother PS-9000 User manual

Brother

Brother DCP 8060 User manual

Popular All In One Printer manuals by other brands

Triumph Adler

Triumph Adler DC 2016 Instruction handbook

Epson

Epson WorkForce WF-2510 Basic guide

Epson

Epson Stylus Scan 2000 Product information guide

Epson

Epson PictureMate Snap PM 240 Start here

Konica Minolta

Konica Minolta bizhub C35 user guide

Konica Minolta

Konica Minolta BIZHUB 558 Quick reference guide

Lexmark

Lexmark MX710 Series setup sheet

Lexmark

Lexmark XC8155 user guide

Lexmark

Lexmark X642E Service manual

Sharp

Sharp MX-2310U Start guide

Aficio

Aficio 200 manual

Canon

Canon ImageCLASS 2300 setup sheet

Ricoh

Ricoh Pro C900 Brochure & specs

Lexmark

Lexmark X925 Installation

Epson

Epson Stylus CX8400 Series Brochure & specs

Oce

Oce VarioLink 5022 user guide

Copystar

Copystar CS 4551ci Specifications

Konica Minolta

Konica Minolta Magicolor 4650EN Service manual