Boca 112k DynamicDuo Operating and maintenance manual

Boca 112K DynamicDuo

Modem

Up to 112Kbps DATA

14.4Kbps FAX

Plug-and-Play

Hardware Reference Guide

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Boca 112K DynamicDuo ModemBoca 112K DynamicDuo Modem

Boca 112K DynamicDuo Modem

9346.p65 11/20/97, 9:33 AM2

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BefBef

Beforor

oror

oree

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e YY

YY

You Begou Beg

ou Begou Beg

ou Begin yin y

in yin y

in your Installaour Installa

our Installaour Installa

our Installationtion

tiontion

tion

The product you have purchased is designed to be

easily installed into most IBM PC or compatible

systems. Many products have large, easy-to-read

legends to allow for the easy configuring of the

product. This installation manual contains detailed

instructions. Most included software has automatic installation

programs to place the software correctly onto your computer.

However, as all computers are configured differently, you may be

required to perform some basic Windows tasks. If you are not familiar

with basic Windows commands, you should check your Windows

documentation, or seek assistance from you local computer dealer to

install the product.

HoHo

How to getw to get

w to getw to get

w to get TT

TT

Technicalechnical

echnicalechnical

echnical AssistanceAssistance

AssistanceAssistance

Assistance

The dealer that you purchased this product or your computer from is

the first place you should go for technical

assistance. The dealer is usually the most

qualified source of help, and is most familiar

with your system and how this product

should be installed. Many dealers have

customer service and technical support programs, with varying levels

of support offered, depending on your needs and computer

knowledge.

Please contact the dealer first whenever a prPlease contact the dealer first whenever a pr

Please contact the dealer first whenever a problemoblem

oblemoblem

oblem

occurs.occurs.

occurs.

If yIf y

If your Dealer Can’our Dealer Can’

our Dealer Can’our Dealer Can’

our Dealer Can’tt

tt

t Assist yAssist y

Assist yAssist y

Assist youou

ouou

ou

If you can’t get assistance from your dealer, the manufacturer

provides varying levels of technical assistance as summarized on the

following page.

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Boca 112K DynamicDuo ModemBoca 112K DynamicDuo Modem

Boca 112K DynamicDuo Modem

The Standard Free Technical Support number is for quick answers to

specific inquiries on product features and technical questions (call 561-561-

561-561-

561-

241-8088241-8088

241-8088; M-F, 8 am to 6:30 pm EST). Direct access to technical support

representatives is provided on a limited basis. If you require immediate

attention or in-depth help with the installation of the product, please call

our 900-priority support number for service. This number gives you

immediate access to senior-level technicians. The number is 900-555-900-555-

900-555-900-555-

900-555-

49004900

4900. You will be charged $2.00 per minute. The charges will appear on

your next phone bill.

Damaged or Missing ItemsDamaged or Missing Items

Damaged or Missing Items

We use many world-class quality assurance programs to ensure the

product you purchased is of the highest caliber. Sometimes, however, a

component may be missing from the box, or is damaged or corrupt in

some way. If this happens, immediately return the entire package to your

place of purchase so you may exchange it for a new one. Your dealer

should be able to provide you with an exchange far more quickly than

by contacting us directly. If for some reason you are unable to return the

product directly to its place of purchase, refer to the “Servicing Your

Product” and “Warranty” sections in this manual for instructions.

AutomatedAutomated

Automated

FaxFax

Fax

Retrieval SystemRetrieval System

Retrieval System

561-995-9456561-995-9456

561-995-9456

Standard FrStandard Fr

Standard Freeee

eeee

ee

TT

Technical Supportechnical Support

echnical Supportechnical Support

echnical Support

561-241-8088561-241-8088

561-241-8088

Priority ServicePriority Service

Priority Service

900-555-4900900-555-4900

900-555-4900

2

3

1

4

56

79

8

On-Line SupporOn-Line Suppor

On-Line Support!t!

t!t!

t!

CompuServeCompuServe

CompuServe

: GO BOCA: GO BOCA

: GO BOCA

InternetInternet

Internet

::

:

email:email:

email:

[email protected][email protected]

[email protected]

on the Won the W

on the World-wide WEB:orld-wide WEB:

orld-wide WEB:orld-wide WEB:

orld-wide WEB:

http://wwwhttp://www

http://www.bocaresearch.com.bocaresearch.com

.bocaresearch.com.bocaresearch.com

.bocaresearch.com

Boca BBSBoca BBS

Boca BBS

561-241-1601561-241-1601

561-241-1601

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Using this manual...Using this manual...

Using this manual...

This manual provides installation and operating instructions for your modem. The

manual assumes the user has basic computer skills and is familiar with personal

computers. Its primary purpose is to provide physical installation instructions and

basic troubleshooting.All sections should be read carefully before beginning any

installation procedures. Customer support experience has shown that many costly

and time-consuming calls to technical support staff can be avoided with closer

attention to the information provided here. In addition to following theIn addition to following the

In addition to following theIn addition to following the

In addition to following the

instructions provided in this manual, you will also need to consult theinstructions provided in this manual, you will also need to consult the

instructions provided in this manual, you will also need to consult the

documentation supplied with your communications software.documentation supplied with your communications software.

documentation supplied with your communications software.

IMPORIMPOR

IMPORTT

TT

TANT NOTICEANT NOTICE

ANT NOTICEANT NOTICE

ANT NOTICE

FCC RequirementsFCC Requirements

FCC Requirements

The Federal Communications Commission (FCC) restricts the way you can use

modems. Read the FCC compliance statement found in Appendix B of this manual.

Connecting the ModemConnecting the Modem

Connecting the Modem

You can connect the modem to various types of telephone jacks. The acceptable

phone jack types are RJ-11, RJ-12, RJ-13, RJ-41S, and RJ-45S. Most homes and

businesses use one of these jacks. If your phone system does not have a modular

jack, you can purchase an adapter to convert your jack into an RJ-11C jack.

Adapters may be purchased from any local phone or electronics store.

CopyrightCopyright

Copyright

is allowed without permission in writing from Boca Research, Inc. Boca Research Inc. is not

liable for any damage resulting from technical or editorial errors or omissions contained in

this document. The information in this manual is subject to change without notice. Revisions

to the product(s) in this manual may occur at any time without notice.

TT

Trademarksrademarks

rademarksrademarks

rademarks

All references to computer systems, software, and peripherals use trademarks owned by

their respective manufacturers.

Publication DatePublication Date

Publication Date: November, 1997

Printed in the U.S.A. 9346.P65

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Boca 112K DynamicDuo ModemBoca 112K DynamicDuo Modem

Boca 112K DynamicDuo Modem

ContentsContents

Contents

Section One: IntroductionSection One: Introduction

Section One: Introduction ........................................................................

........................................................................

.................................... 88

88

8

Section Two: InstallationSection Two: Installation

Section Two: Installation ........................................................................

........................................................................

.................................... 1010

1010

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2.1 Installing the Modem2.1 Installing the Modem

2.1 Installing the Modem................................................................................................

................................................................................................

................................................ 1010

1010

10

2.2 Modem Setup for Windows 95 Users2.2 Modem Setup for Windows 95 Users

2.2 Modem Setup for Windows 95 Users ......................................

......................................

................... 1313

1313

13

2.3 Modem Setup for Windows NT Users2.3 Modem Setup for Windows NT Users

2.3 Modem Setup for Windows NT Users ..................................

..................................

................. 1515

1515

15

2.4 Testing the Connection2.4 Testing the Connection

2.4 Testing the Connection........................................................................................

........................................................................................

............................................ 1717

1717

17

Section Three: TroubleshootingSection Three: Troubleshooting

Section Three: Troubleshooting................................................

................................................

........................ 1818

1818

18

Appendix A: Technical SpecificationsAppendix A: Technical Specifications

Appendix A: Technical Specifications........................

........................

............ 2323

2323

23

Appendix B: Regulatory StatementsAppendix B: Regulatory Statements

Appendix B: Regulatory Statements................................

................................

................ 2424

2424

24

Appendix C: Modem Command ReferenceAppendix C: Modem Command Reference

Appendix C: Modem Command Reference ......

......

... 3030

3030

30

Appendix D: Servicing Your Boca ProductAppendix D: Servicing Your Boca Product

Appendix D: Servicing Your Boca Product........

........

.... 5757

5757

57

Appendix E: Warranty InformationAppendix E: Warranty Information

Appendix E: Warranty Information ..................................

..................................

................. 6060

6060

60

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HOWTHIS MANUAL IS ORGANIZED

Section One: IntroductionSection One: Introduction

Section One: Introduction. An overview of the features of your

modem.

Section TSection T

Section Two: Installation.wo: Installation.

wo: Installation.wo: Installation.

wo: Installation. This section provides physical

installation instructions (including how to connect the phone line),

and procedures for testing the connection. A section for Windows

95 and Windows NT users is also included.

Section Three: TSection Three: T

Section Three: Troubleshooting.roubleshooting.

roubleshooting.roubleshooting.

roubleshooting. This section provides a

description of the most common problems which may be

encountered during installation and operation along with possible

solutions.

AppendicesAppendices

Appendices. These include technical specifications, FCC and

DOC (Canada) compliance information as well as other regulatory

statements, and an AT command reference. Instructions for

servicing your product and warranty information are also

included.

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Boca 112K DynamicDuo ModemBoca 112K DynamicDuo Modem

Boca 112K DynamicDuo Modem

Section One: IntrSection One: Intr

Section One: Introductionoduction

oductionoduction

oduction

The Boca 112K DynamicDuo Modem product provides an

integrated two line modem solution on a single plug-in ISA card.

Both modems can be operated independently on two analog

phone lines or “teamed” to provide a single data communications

link. The Boca 112K DynamicDuo Modem provides full fax/data

modem operation and is Plug-and-Play compatible.

Modem data rate speed is up to 56Kbps* on each telephone line

for a combined speed of up to 112Kbps on two lines. The modem

code is stored in flash memory, allowing upgrades as the 56K

standard evolves.

A comprehensive and versatile software package is supplied with

the product. The interface allows access to all the configuration

options for both modems, handles communication operations, and

can provide communication monitoring functions. The software is

compatible with Windows 95 and Windows NT.

MinimMinim

Minimum System Requirum System Requir

um System Requirum System Requir

um System Requirementsements

ementsements

ements

• IBM-compatible DX2/66 or higher system

• One available 16-bit ISA expansion slot

• Windows 95 or Windows NT

• 8MB system RAM

• 20MB free hard disk space for included software

• 2x or greater CD-ROM drive (software on CD)

*Actual speeds vary depending on line conditions. Due to FCC*Actual speeds vary depending on line conditions. Due to FCC

*Actual speeds vary depending on line conditions. Due to FCC

limitations, speeds in the U.S. are less than 56Kbps.limitations, speeds in the U.S. are less than 56Kbps.

limitations, speeds in the U.S. are less than 56Kbps.

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Boca 112K DynamicDuo Modem SampleBoca 112K DynamicDuo Modem Sample

Boca 112K DynamicDuo Modem Sample

ConfConf

Configuraigura

iguraigura

igurationtion

tiontion

tion

IntroductionIntroduction

Introduction

COUPLER*

SPLITTER*

* Available from your

local electronics

store

LINE 1: Access

your Internet

Service Provider

LINE 2: Fax to an

office location

2

3

1

4

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Boca 112K DynamicDuo ModemBoca 112K DynamicDuo Modem

Boca 112K DynamicDuo Modem

SectionSection

Section TT

TT

Tww

ww

wo: Installao: Installa

o: Installao: Installa

o: Installationtion

tiontion

tion

This section explains how to install the Boca 112K DynamicDuo

Modem in your computer. Review the contents of your package

to make all items are present. If any items are missing orIf any items are missing or

If any items are missing orIf any items are missing or

If any items are missing or

damaged, contact the dealer from whom you purchased thedamaged, contact the dealer from whom you purchased the

damaged, contact the dealer from whom you purchased the

modem for assistance. Also note that phone cable configurationmodem for assistance. Also note that phone cable configuration

modem for assistance. Also note that phone cable configuration

will vary for international settings.will vary for international settings.

will vary for international settings.

2.1 Installing the Modem2.1 Installing the Modem

2.1 Installing the Modem

NOTE: If your computer came with an internal modem, you must

physically remove it or disable it through your computer’s BIOS setup.

Consult your computer’s manual or manufacturer for specific

instructions.

1. Turn off your computer and disconnect any attached devices

and power cords. Remove any diskettes.

2. Remove the computer’s cover and locate an available 16-bit

expansion slot. Remove that expansion slot cover and save the

screw.

3. Remove the modem from its anti-static bag,

handling it by its edges and retaining bracket.

Be careful not to touch the edge connector or

any components on the card.

4. Carefully insert the modem into the

expansion slot you selected, applying

pressure to the upper board edge until it is

seated in the slot.

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Boca 112k DynamicDuo Operating and maintenance manual

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