Blackbe;rry 9000 - Bold User manual

LUXE City Guides Mobile Application

User Manual - BlackBerry 9000, 9700

BlackBerry button menu (applicable to 9000 and 9700)

MENU button

REVERSE button

*Also the “OK” button in the

LUXE app

Hold the ‘alt’ button if you

want to type numbers or

symbols:

e.g. if you want to type 2,

you need to press ‘alt’

and ‘2’ at the same time

DELETE/BACK button

ENTER button

Hold this button if you wish to

type in capital letters:

e.g. if you want to type ‘L’, press

this button and L at the same

time, for small letter ‘l’, press ‘L’

only

Scrolling and click to enter

Step by Step instructions to download LUXE City

Guides Mobile (BlackBerry handsets)

1) Go to the web browser

2) Type m.luxecityguides.com (no www.) into the

browser

3) Click Download the Free LUXE City Guides

Mobile starter app, it will direct you to the

download page automatically, or click ‘Here’ to

download the starter app

1a.

1b.

Select the first link

2. 3.

4) Click Download and wait for the

downloading process to finish

5) Select Yes when it asks for Application

Permissions and select Run the app after

installation is complete

Step by Step instructions to download LUXE City

Guides Mobile (BlackBerry handsets)

3b.

5a. 5b.

6) JOIN LUXE if you don’t have a LUXE account, fill in

the required information and click Sign in

6a) If you forget your password, please click ‘Forgot

Password?” and follow the instructions to have

another one emailed to you. Please note that there

may be a time delay

6b) If you don’t want to wait for your new password and

need immediate access to your app, please Join LUXE

with a new/different email address

7. If you already have a LUXE account, login to the app:

*Select Email Address/Password and insert your

email/password in the blank page (please ensure that

there are no spaces at the beginning or end of the

email/password as the program reads these as

characters) and then select OK

8. Click the Back button for OK when the prompt message

‘You’re going online….’ comes up

9. In the main landing page, select a region

10. Click the BB menu button and select Activation

11. Key in your activation code which you should have

received through email and click Submit

12. Select START TO DOWNLOAD and wait for content

download

Note: The starter app can be found in the Downloads folder in

the BlackBerry Main Menu

9. 10. 11.

Step by Step instructions to download LUXE City

Guides Mobile (BlackBerry handsets)

FAQ Section

Q: I can’t get my app to work on my BlackBerry! Is it a BlackBerry Enterprise Server (BES)

problem?

A: When your BlackBerry is company issued, it’s likely that it runs on the BlackBerry Enterprise

Server (BES) and the company administrator may have disabled the use of all 3rd party apps -

unfortunately there is no way to use the LUXE app (or any other) in this situation.

Q: I know my email and password is correct, but why can’t I log in?

A: Please check that there are no extra spaces at the beginning or end of email/password.

Q: Do I need to connect to the Internet in order to use the LUXE app?

A: You don’t need to be online to use the guide, you’ll only need to go online for the following cases:

- when you click on a URL link

- to download content updates

Q: How do I get content updates automatically?

A: Go to the main landing page, click MENU and select Setting, change Content Update from

Never to Everytime and click SAVE.

FAQ Section

Q: How do I update the content manually?

A: In the category listing page within the guide (Introduction, Accommodation..etc.), click MENU

and select Content Update. The app will go online and search for new content

Q: What is the purpose of an activation code?

A: The activation code is used to activate the guide for the first time, and is also used as a

sales reference number. If there’s problem, LUXE will use this code to trace the sales

record.

*each code can be used ONCE to install the guide and is stored within the app. If a user

needs to reinstall the app and has lost their activation code, please email

mobilesupport@luxecityguides.com and LUXE will resend it.

Thank you for your continued support of LUXE City Guides. We hope you enjoy your new app!

Please email mobilesupport@luxecityguides.com if you have any further questions.

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