Black Box ServSwitch Wizard SW641A User manual

AUGUST 2000

Power

SW641A

SW641A-K

SW642A

SW642A-K

FREE tech support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746.

Mailing address: Black Box Corporation, 1000 Park Dr., Lawrence, PA 15055-1018

World-Wide Web: www.blackbox.com • E-mail: [email protected]

Customer Support Information:

THE SERVSWITCH™FAMILY

Welcome to the

ServSwitch™Family!

Thank you for purchasing a BLACK BOX®ServSwitch™Brand KVM switch! We

appreciate your business, and we think you’ll appreciate the many ways that your

new ServSwitch keyboard/video/mouse switch will save you money, time, and

effort.

That’s because our ServSwitch family is all about breaking away from the

traditional, expensive model of computer management. You know, the one-size-

fits-all-even-if-it-doesn’t model that says, “One computer gets one user station, no

more, no less.” Why not a single user station (monitor, keyboard, and mouse) for

multiple computers—even computers of different platforms? Why not a pair of

user stations, each of which can control multiple computers? Why not multiple

user stations for the same computer?

With our ServSwitch products, there’s no reason why not. We carry a broad

line of robust solutions for all these applications. Do you have just two PCs, and

need an economical alternative to keeping two monitors, keyboards, and mice

on your desk? Or do you need to share dozens of computers, including a mix of

IBM®PC, RS/6000®, Apple®Macintosh®, Sun Microsystems®, and SGI®

compatibles among multiple users with different access levels? Does your switch

have to sit solidly on a worktable and use regular everyday cables? Or does it have

to be mounted in an equipment rack and use convenient many-to-one cables?

No matter how large or small your setup is, no matter how simple or how

complex, we’re confident we have a ServSwitch system that’s just right for you.

The ServSwitch™family from Black Box—the one-stop answer for all your

KVM-switching needs! *

This manual will tell you all about your new ServSwitch™ Wizard unit,

including how to install, operate, and troubleshoot it. For an introduction to the

ServSwitch Wizard, see Chapter 2. The ServSwitch Wizard product codes covered

in this manual are:

SW641A SW641A-K

SW642A SW642A-K

SERVSWITCH™WIZARD

TRADEMARKS USED IN THIS MANUAL

BLACK BOX and the logo are registered trademarks, ServSwitch,

ServSwitch Duo, and ServSwitch Wizard are trademarks, and “The World’s

Source for Connectivity” is a service mark, of Black Box Corporation.

Apple and Macintosh are registered trademarks of Apple Computer, Inc.

Compaq is a registered trademark of Compaq Computer Corporation.

Genius and Netmouse are trademarks of KYE Systems Corp.

Hewlett-Packard is a registered trademark of Hewlett-Packard.

IBM, PC/AT, PS/2, RS/6000, and ThinkPad are registered trademarks of

International Business Machines Corporation.

Logitech and MouseMan are registered trademarks, and Pilot Mouse is a

trademark, of Logitech, Inc.

Microsoft, IntelliMouse, and Windows are registered trademarks or trademarks

of Microsoft Corporation in the United States and/or other countries.

SGI is a registered trademark of Silicon Graphics, Inc.

Sun and Sun Microsystems are registered trademarks of Sun Microsystems, Inc.

in the United States and other countries.

Velcro is a registered trademark of Velcro USA Inc.

Any other trademarks mentioned in this manual are acknowledged to be the property

of the trademark owners.

FCC/IC RFI STATEMENTS

FEDERAL COMMUNICATIONS COMMISSION

AND

INDUSTRY CANADA

RADIO FREQUENCY INTERFERENCE STATEMENTS

This equipment generates, uses, and can radiate radio frequency energy and if

not installed and used properly, that is, in strict accordance with the

manufacturer’s instructions, may cause interference to radio communication. It

has been tested and found to comply with the limits for a Class A computing

device in accordance with the specifications in Subpart J of Part 15 of FCC rules,

which are designed to provide reasonable protection against such interference

when the equipment is operated in a commercial environment. Operation of

this equipment in a residential area is likely to cause interference, in which case

the user at his own expense will be required to take whatever measures may be

necessary to correct the interference.

Changes or modifications not expressly approved by the party responsible for

compliance could void the user’s authority to operate the equipment.

This digital apparatus does not exceed the Class A limits for radio noise emission from

digital apparatus set out in the Radio Interference Regulation of Industry Canada.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites

applicables aux appareils numériques de classe A prescrites dans le Règlement sur le

brouillage radioélectrique publié par Industrie Canada.

SERVSWITCH™WIZARD

EUROPEAN UNION DECLARATION OF CONFORMITY

This equipment has been tested and found to comply with the limits for a class B

computing device in accordance with the specifications in the European

standard EN55022. These limits are designed to provide reasonable protection

against harmful interference. This equipment generates, uses and can radiate

radio frequency energy and if not installed and used in accordance with the

instructions may cause harmful interference to radio or television reception.

However, there is no guarantee that harmful interference will not occur in a

particular installation. If this equipment does cause interference to radio or

television reception, which can be determined by turning the equipment on

and off, the user is encouraged to correct the interference with one or more

of the following measures:

(a) Reorient or relocate the receiving antenna.

(b) Increase the separation between the equipment and the receiver.

to which the receiver is connected.

(d) Consult the supplier or an experienced radio/TV technician for help.

Shielded cables must be used with this equipment to maintain compliance with

radio frequency energy emission regulations and ensure a suitably high level of

immunity to electromagnetic disturbances.

NOM STATEMENT

NORMAS OFICIALES MEXICANAS (NOM)

ELECTRICAL SAFETY STATEMENT

INSTRUCCIONES DE SEGURIDAD

1. Todas las instrucciones de seguridad y operación deberán ser leídas antes

de que el aparato eléctrico sea operado.

2. Las instrucciones de seguridad y operación deberán ser guardadas para

referencia futura.

3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de

operación deben ser respetadas.

4. Todas las instrucciones de operación y uso deben ser seguidas.

5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo,

cerca de la tina de baño, lavabo, sótano mojado o cerca de una alberca,

etc..

6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales

que sean recomendados por el fabricante.

7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea

recomendado por el fabricante.

8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más

allá a lo descrito en las instrucciones de operación. Todo otro servicio

deberá ser referido a personal de servicio calificado.

9. El aparato eléctrico debe ser situado de tal manera que su posición no

interfiera su uso. La colocación del aparato eléctrico sobre una cama,

sofá, alfombra o superficie similar puede bloquea la ventilación, no se

debe colocar en libreros o gabinetes que impidan el flujo de aire por los

orificios de ventilación.

SERVSWITCH™WIZARD

10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor

como radiadores, registros de calor, estufas u otros aparatos (incluyendo

amplificadores) que producen calor.

11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del

tipo descrito en el instructivo de operación, o como se indique en el

aparato.

12. Precaución debe ser tomada de tal manera que la tierra fisica y la

polarización del equipo no sea eliminada.

13. Los cables de la fuente de poder deben ser guiados de tal manera que no

sean pisados ni pellizcados por objetos colocados sobre o contra ellos,

poniendo particular atención a los contactos y receptáculos donde salen

del aparato.

14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las

recomendaciones del fabricante.

15. En caso de existir, una antena externa deberá ser localizada lejos de las

lineas de energia.

16. El cable de corriente deberá ser desconectado del cuando el equipo no

sea usado por un largo periodo de tiempo.

17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean

derramados sobre la cubierta u orificios de ventilación.

18. Servicio por personal calificado deberá ser provisto cuando:

A: El cable de poder o el contacto ha sido dañado; u

B: Objectos han caído o líquido ha sido derramado dentro del

aparato; o

C: El aparato ha sido expuesto a la lluvia; o

D: El aparato parece no operar normalmente o muestra un cambio en

su desempeño; o

E: El aparato ha sido tirado o su cubierta ha sido dañada.

TABLE OF CONTENTS

Contents

Chapter Page

1. Specifications ......................................................................... 9

2. Introduction ........................................................................ 12

2.1 Features and Benefits of the ServSwitch Wizard ....... 12

2.2 The Complete ServSwitch Wizard Package ............... 15

2.3 The ServSwitch Wizard Illustrated ............................. 17

2.4 Safety Concerns .......................................................... 18

3. Installation ........................................................................... 19

3.1 What You Will Need ................................................... 19

3.2 Placement .................................................................... 21

3.3 Connecting Your Devices ........................................... 22

3.4 Connecting to AC Power (Optional) ........................ 27

4. Configuration ...................................................................... 29

4.1 Configuring Your PCs ................................................. 29

4.2 Configuring the ServSwitch Wizard ........................... 30

5. Operation ............................................................................. 34

5.1 The Power LED ............................................................ 34

5.2 The Channel LEDs ..................................................... 35

5.3 The Channel-Change Pushbutton ............................. 37

5.4 Things to Keep in Mind About the

Keyboards and Mice ............................................... 38

5.5 Keyboard Control: Hotkey Commands

(Including Autoscanning and Screen Blanking) ... 39

5.6 Mouse Control ............................................................ 43

5.7 Re-Enabling a Disconnected PS/2 Mouse ................ 44

5.8 Cascading ServSwitch Wizards ................................... 45

SERVSWITCH™WIZARD

Chapter Page

6. Troubleshooting .................................................................. 48

6.1 Things to Try ............................................................... 48

6.2 The Maintenance-Mode Functions ........................... 53

6.2.1 Hot-Plugging Devices Into the

ServSwitch Wizard and Re-Enabling

Disconnected CPU PS/2 Mouse Ports .......... 55

6.2.2 Querying the Switch for Its

Firmware Version ........................................... 60

6.2.3 Resetting the Keyboard and Mouse ................. 60

6.3 Resetting the ServSwitch Wizard Itself ...................... 61

6.4 Calling Black Box ........................................................ 62

6.5 Shipping and Packaging ............................................. 63

Appendix: Cable and Connector Guidelines ............................. 64

A.1 Cabling: Keyboard, Monitor, and Mouse to

ServSwitch Wizard .................................................... 64

A.2 Cabling: ServSwitch Wizard to PCs ............................ 65

CHAPTER 1: Specifications

1. Specifications

Compliance — CE (EN55022 Class B); FCC Part 15 Subpart J

Class A, IC Class/classe A

Standards — VGA, SVGA, XGA, or XGA-2 video

Interfaces — Video: VGA;

Keyboard and mouse: IBM PS/2 compatible;

with appropriate adapters, also supports

IBM PC/AT keyboard and EIA/TIA

RS-232 mouse

Resolution — Up to 1600 x 1200 noninterlaced at up to

100 Hz

Maximum

Distance — Without optional power supply:

2 m (6 ft.) to any attached keyboard,

monitor, and mouse;

10 m (32 ft.) to any attached CPU or

cascaded ServSwitch Wizard unit;

With optional power supply:

10 m (32 ft.) to any attached keyboard,

monitor, and mouse;

20 m (65 ft.) to any attached CPU or

cascaded ServSwitch Wizard unit;

40 m (130 ft.) to an attached ServSwitch Duo

Extender across Premium Extender Cable

This manual suits for next models

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