Avaya IP Office 2402 User manual

2402 Digital Telephone

User’s Guide

555-233-789

Issue 1

October 2003

NOTICE

While reasonable efforts were made to ensure that the information in this

document was complete and accurate at the time of printing, Avaya Inc. can

assume no responsibility for any errors. Changes or corrections to the

information contained in this document may be incorporated into future issues.

HEARING AID COMPATIBILITY

The 2402 telephone is Hearing Aid Compatible (HAC) and has “HAC” printed

on it.

YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY

Avaya Inc. does not warrant that this product is immune from or will prevent

unauthorized use of common-carrier telecommunication services or facilities

accessed through or connected to it. Avaya Inc. will not be responsible for any

charges that result from such unauthorized use. Product administration to

prevent unauthorized use is your responsibility and your system manager

should read all documents provided with this product to fully understand the

features available that may reduce your risk of incurring charges.

TRADEMARKS

DEFINITY is a registered trademark of Avaya Inc.

OBTAINING PRODUCTS

To learn more about Avaya Inc. products and to order any of these products,

access the Avaya web site at www.avaya.com.

THE “CE” MARK

If the “CE” mark is affixed to this equipment, it means that it conforms to the

European Union Electromagnetic Compatibility Directive (89/336/EEC) and the

Low Voltage Directive (73/23/EEC).

Printed in USA

Contents

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Safety Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2402 Telephone Components . . . . . . . . . . . . . . . . . . . . . . 6

Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2402 Telephone User Checklist . . . . . . . . . . . . . . . . . . . . . 9

Call Appearance and Call Identification Displays . . . . . 10

Status Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Call-Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Getting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Personalized Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Performing a Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Using Selected Voice Features . . . . . . . . . . . . . . . . . . . . 17

How to Access a Voice Feature . . . . . . . . . . . . . . . . . . 17

Tones and Their Meaning. . . . . . . . . . . . . . . . . . . . . . . . . 24

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Overview

The 2402 Digital Telephone is a two-line digital telephone for use with an

Avaya call processing system. This guide covers how to use your new 2402

Digital Telephone. This document is intended for telephone users who have a

2402 on their desks. It is not intended to be a technical reference guide for

System Administrators or telephone technicians.

Safety Information

Your 2402 telephone has been manufactured according to industry standards

for quality and safety assurance. When using your telephone, follow

recommended safety precautions to reduce the risk of fire, electric shock, and

personal injury. See the 2400 Series Telephone Installation and Safety

Instructions that were packaged with your telephone.

2402 Telephone Components

Refer to Figure 1 below to familiarize yourself with your 2402 telephone

display, buttons, and programmable features.

FIGURE 1 2402 Telephone Components

Table 1 describes the 2402 telephone components presented in Figure 1.

CONFERENCE

TABLE 1 The 2402 Telephone Components

The following items correspond to the numbers in Figure 1.

1) Call appearance buttons — For

accessing incoming/outgoing lines. 8) Drop button — Disconnects the

current call. If you are on a conference

call, press this button to drop the last

person you added to the conference.

2) Display — This area shows status

for the call appearances, the caller ID

information for a call, the current date

and time, and information provided by

the Avaya call processing system.

9) Redial button — Dials the last

number you dialed.

3) Message lamp — This lamp is lit

when a message has arrived in your

voice mailbox. By default, this lamp

flashes to alert you to incoming calls.

You can retrieve messages using the

button.

10) Dialpad — Standard 12-button pad

for dialing telephone numbers.

4) Messages button — For

retrieving messages. 11) Volume control buttons — For

adjusting speaker, handset, or ringer/

button click volume depending on

which component is in use.

5) Hold button — For placing calls on

hold. 12) Mute button — For turning

off the handset microphone. When the

Mute feature is active, the associated

lamp turns on and the person at the

other end of the call cannot hear you.

6) Transfer button — For transferring

calls. 13) Feature button — For

using features that your system

manager has administered on your

2402 telephone.

7) Conference button — For

conferencing calls. 14) Speaker button — For

accessing the built-in one-way speaker.

The lamp associated with this button

turns on when the speaker is active.

Headsets

To make or answer a call with a headset, you must take the handset offhook.

To disconnect, you must hang up the handset.

Headsets consist of a headpiece (1in Figure 2 below) and modular base unit

(2). The base unit plugs into the Handset jack (3).

FIGURE 2 The Headset Attached to a 2402 Telephone

The following headsets can be used with the 2402 telephone:

— Starset top H31

— Mirage top H41

— Mirage top H41N

— Supra Monaural top H51

— Supra Monaural NC top H51N

— Supra Binaural top H61

— Supra Binaural NC top H61N

— Encore Monaural Voice Tube H91

— Encore Monaural NC top H91N

— Encore Binaural Voice Tube H101

— Encore Binaural NC top H101N

CONFERENCE

— Tristar Voice Tube top H81

— Tristar Noise Canceling top H81N

— Duoset (Supra Starter) Voice Tube H141 Headband only

— Duoset (Supra Starter NC) Noise Canceling top H141N

Headband only

— Duoset (Earset Starter) Voice Tub top H141 Earhooks only

— Duoset (Earset Starter NC) Noise Canceling top H141N

Earhooks only

— Duoset (Starter Special VT) Voice Tube top H141

Headband & Earhooks

— Duoset (Starter Special NC) Noise Canceling top H141N

Headband & Earhooks

2402 Telephone User Checklist

The remainder of this guide contains procedures for using the 2402 telephone.

The following table directs you to sections explaining specific activities you

may want to perform.

To See

Understand call appearance

displays “Call Appearance and Call

Identification Displays” on page 10

Handle calls (that is, answer and

make calls, hold calls, transfer

calls, redial numbers, set up

conference calls, etc.)

“Call-Handling Features” on page 12

Retrieve voice mail messages “Getting Messages” on page 15

Change ring pattern and visual ring

settings “Personalized Settings” on page 16

Check lamp and display

component status “Performing a Self Test” on page 17

Use features that your system

manager has administered on your

2402 telephone or has supplied

you with the required feature

access codes.

“Using Selected Voice Features” on

page 17

Call Appearance and Call

Identification Displays

The 2402 displays the status of the two call appearances, the caller ID

information, the current date and time, and information provided by the Avaya

call processing system.

The date and time information isprovided by your call processing system. This

information is displayed on the top line of the display when the telephone is

idle.

Note: After initially plugging in a 2402 telephone or after a power outage, it

may take several minutes before the time and date appear on the

screen. If the date and time displayed are incorrect, contact your

system manager.

The 2402 has two call appearances, which are accessed by pressing the a

and bbuttons located to the left of the display.

When you receive or make calls, the available call identification information is

displayed with the corresponding call appearance letter on the first line of the

display. Even though information is displayed for one call appearance at a

time, a status icon will be displayed next to the corresponding call appearance

button to show the status of each appearance when there is activity on both.

For example, if call appearance ais hold, and you are active on a call on call

appearance b, the hold icon will appear next to button a, the active icon will

appear next to button b, and the available call identification information for the

active call (call appearance b) will appear on the first line of the display. (See

Figure 3.)

FIGURE 3 Sample Display with Two Calls

When you dial an extension, that number is shown and then replaced by the

called party’s name and extension. The call identification information

associated with an extension is provided by the call processing system. When

a call is received from another extension, the caller’s name is shown;

when a call is received from outside, the calling number (if available),

“OUTSIDE CALL,” or a trunk identifier is shown.

When a call arrives at the 2402 telephone, the bell icon blinks on the

corresponding call appearance (see “Status Icons” on page 11). After you

answer the call, the active call icon is displayed.

b=97325558641

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