Avaya ETR Operating instructions

Understanding

Your Phone

Basic Phone

Functions

Using Features

Feature & Programming

Codes

How to Use Your

ETR or MLS Phone

with MERLIN LEGEND®

555-670-151

COMCODE 108370362

Issue 1

April 1999

To order additional

ETR or MLS tray cards,

please call 800-457-1235

and reference document

number 555-670-151.

Avaya Inc.

Understanding Your Phone

LINE All Telephones

BUTTONS NNN-XXXX Make/receive outside calls only.

Telephones with ICOM Buttons

ICOM Ring Make/receive inside ringing calls

and receive inside voice-announced calls.

ICOM Voice Make inside voice-announced

calls and receive inside ringing and voice-

announced calls.

ICOM Originate Only Make (not receive)

inside calls only.

Telephones with System Access

(SA) Buttons

SA buttons give you access to inside or

outside lines for making and/or receiving

calls. To make an outside call on an SA

button, first dial the dial-out code (usually

9) that your system manager supplies. No

dial-out code is necessary when you call

another extension.

SA Ring Make/receive inside/outside

ringing calls and receive inside

voice-announced calls.

SA Voice Make/receive outside calls;

receive inside ringing and voice-announced

calls; make inside voice-announced calls.

SA Originate Make (not receive) inside

and outside calls only.

Understanding Your Phone

LINE Telephones with System Access

BUTTONS (SA) Buttons continued

Shared SA SSA Make/answer calls for

co-workers or join conversations. Line is

shared with another co-worker(s). One

person has an SA button that is shared

with one or more others who have SSA

buttons corresponding to it. See Rings for

information about how calls ring at these

buttons.

Pool Make/receive outside calls only.

Use the dial-out code supplied by your

system manager.

LINE Steady red

BUTTON The line you are using or will use when

LIGHTS you lift the handset or press Spkr .

Steady green

The line is in use, or the feature

programmed onto the line button is on.

Flashing green

An incoming call is ringing on this line

button or a call you transferred is

returning to this line button.

Fast-flashing green

You have put a call on hold on this line button.

Slow-flashing green

Someone else has put a call on hold on this

line button.

Understanding Your Phone

TONES Dial tone (steady)

You can make a call.

Busy (slow repeating tone)

The phone you are calling is busy.

Fast busy (fast repeating tone)

No lines are available.

Error (alternating high-low tones)

You dialed or used a feature incorrectly.

Confirmation (double break in

dial tone followed by steady tone)

You used a feature correctly.

Callback (5 short beeps)

This call is receiving Callback treatment.

Call Waiting (1 or 2 beeps)

You have an inside (1 beep) or an

outside (2 beeps) call waiting.

RINGS

1 long ring

Inside call.

1 short ring and 1 long ring

Outside call.

1 long ring and 3 short rings

Outside call transferred, returning

transferred call, or returning Callback call.

Basic Phone Functions

MAKE If you are using a headset, you must

A CALL lift the handset to make or answer a

call and replace the handset to hang up.

To make an outside call:

•

Press the line button, then press Spkr ,

or lift the handset.

If required, dial the outside line

code, usually 9.

To make an inside call:

•

Press an SA or ICOM button.

•

Press Spkr or lift the handset.

•

Dial the extension.

ANSWER To answer an outside or inside call:

A CALL

•

Press Spkr or lift the handset.

To enable Hands-Free Answer

on Intercom:

•

Press Mic/HFAI which allows you to

respond to voice-signaled (not ringing)

intercom calls without having to lift

the handset or press any buttons.

USE

•

Press Hold .

THE HOLD

•

To retrieve a call from hold, while on

FEATURE the handset or speaker, press the line

button next to the fast-flashing ■

Green Light (a call you put on hold)

or the slow-flashing ■ Green Light (a

call put on hold at another extension).

While a call is on hold, your phone

beeps once each minute. The ETR

display briefly shows Call on Hold.

Basic Phone Functions

TRANSFER

Using the dialpad:

A CALL 1Press Transfr .

TO AN The system selects an ICOM or SA

EXTENSION

button, and puts the call on hold.

2Dial the extension or outside number.

3Announce the call.

4Hang up.

To cancel or return to the call on hold,

press the button next to the flashing

■ Green Light.

One-touch manual transfer:

1Press the programmed AutoDial

button.

2Announce the call.

3Hang up.

One-touch auto transfers if

available:

•

Press the programmed AutoDial

button.

TRANSFER 1Press Feature then the programmedA

A CALL TO Direct Voice Mail button, or select

A VOICE DCVM from the display.

MAILBOX 2Dial the extension number.

3Hang up.

Basic Phone Functions

MAKE A While connected to the first party:

CONFERENCE

1Press Conf .

CALL 2Connect with the next party.

3Press Conf again. Calls are now

conferenced.

Repeat steps to add up to a total of

2 outside and 2 inside connections.

To drop a participant:

1Press the programmed ETR Drop

button.

2Press the line button used to connect

the party.

To put the conference on hold:

•

Press Hold .

To return to the conference:

•

Press any line button used to connect

a participant.

Do not press the programmed ETR Drop

button while the call is on hold.

To end the conference:

•

Hang up.

JOIN A A steady ■ Green Light on a line

CALL IN button indicates a call in progress on

PROGRESS another extension.

1Press the button next to

the ■ Green Light .

2Lift the handset or press Spkr .

Basic Phone Functions

FORWARD At your phone:

YOUR 1Press Feature 33or the

CALLS programmed Forward button.

2Dial the destination extension number

or, if allowed, the dial-out code,

outside number, and #.

At the destination extension:

1Press Feature 34.

2Dial the covering extension.

CANCEL

At your phone, to cancel...

FORWARDED

•Your own calls forwarding, press

CALLS

Feature 33and your extension.

•All extensions forwarding to yours,

press Feature 3 4 .

•One extension forwarding to yours,

press

Feature 3 4 and the

forwarding extension number.

ADJUST

•

Adjust the ringer volume by pressing

THE

to increase or to decrease

VOLUME

while the phone is idle and the handset

is in its cradle.

•Adjust the speaker volume (while using

speaker) or handset volume (while

using handset) by pressing

to increase or to decrease.

ADJUST

THE

DISPLAY

•

Adjust display contrast by pressing

CONTRAST then to increase or

to decrease.

For ETR/MLS phones except

MLS-12D and MLS-34D.

Using Features

USE A To use a feature:

FEATURE

•

Press the programmed button;

CODE or press Feature and then the

feature code (see the following

pages) .

Features that dial numbers

automatically may need special

characters to allow for correct dialing

or system response.

•

Hold Inserts 1-5 sec. pause in dial

sequence. Multiple consecutive pauses

allowed.

displays.

•Conf Sends switchhook flash. Must

be first entry in sequence. Fdisplays.

•#Used to signal end of dialing

sequence or to separate grouped digits.

# displays.

PROGRAM To program features, extensions

A FEATURE and phone numbers:

BUTTON 1Label the button.

2Press Feature 00.

3Press the appropriate button.

4Dial the programming code (see the

following pages). If additional

numbers such as extensions are

needed, dial them too.

5To program another button, repeat

steps 1, 3, and 4; or exit by pressing

Feature 00.

Feature & Programming Codes

ACCOUNT + code +

CODE

AUTHORIZATION

+ code +

CODE

AUTO DIAL

Inside

+ extension ▼

Outside

+ number ▼

CALLBACK

Automatic Callback On

●

▲

Automatic Callback Off

●

▲

Selective Callback

CALL

Pick up call waiting call:

on: ●

WAITING ■ off: ●

CAMP-ON

▲

COVERAGE

Coverage Inside On

●

Coverage Inside Off

●

Buttons for covering calls:

▼

Primary Cover

+ sender's ext.

Secondary Cover

+ sender's ext.

Group Cover

+ sender's ext.

Buttons for sending calls:

▼

Coverage Off

Coverage VMS Off

(outside calls only)

◆

Display phones only.

■

Available only by using feature code.

▼

Must be programmed onto a line button.

●

se line button to program (turn on/off).

Setting not programmed onto line button.

▲

See your system manager for details.

Press , then... or Program a Button:

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