Avaya 4412D+ User manual

4406D+, 4412D+. 4424D+,

and 4424LD+ Telephones

User’s Guide

Back Panels: Front Panels:

Programming and

Feature Codes

Displays

Your Telephone

Call Handling

Using Features

Programming and

Feature Codes

Avaya Inc.

All Rights

To order additional

4460D+, 4412D+, 4424D+ and 4424LD+

Telephone User’s Guides, please call 800-

457-1235

555-710-127

Comcode 108493370

Issue 2

January 2000

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Your Telephone

Line

Buttons

Spkr

In this User Guide, fixed buttons on your telephone are

indicated by a solid red background ( ). Buttons you

label and program are represented by red letters on a white

background ( ).

ine buttons are buttons used to make or receive inside or

outside calls. ine buttons are labeled differently depending

on how your system is configured. For example, you may

have line buttons that provide you with direct access to an

outside line, Pool buttons that provide you with access to an

outside line after dialing an access code (usually a 9), Shared

buttons that allow lines to be shared among co-workers, or

Intercom buttons that provide you with access to internal dial

tone.

In addition, line buttons may be labeled with an "R" (for Ring),

"V" (for Voice), or "OO" (for Originate Only):

Ring Buttons - Calls you make arrive as ringing calls.

Voice Buttons - Calls you make arrive as voice-announced calls.

Originate Only - ine button can only be used to make (not

receive) calls.

In this guide, represents a button that is labeled with an

outside line number and represents a button that may

be labeled with an extension number or an Intercom number.

CampOn

LINE

EXT

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Steady red

The line you are using or will use when you lift the

handset or press .

Steady green

The line is in use, or the feature programmed onto the

line button is on.

Flashing green

An incoming call is ringing on this line button, or a call

you transferred is returning on this line button.

Fast-flashing green

You have put a call on hold on this line button.

Slow-flashing green

Someone else has put a call on hold on this line button.

Your Telephone

Using

the

Speaker-

phone

Line

Button

Lights

Spkr

Mute

To use the speakerphone, press .

To mute, press . The Speakerphone / Mute ED flashes

continuously, indicating that the call has been muted. To

return to normal operation, press again. The

Speaker / Mute ED returns to steady.

Use the following guidelines to get the best performance from

your speakerphone:

Place your telephone at least one foot from any wall.

Avoid placing your telephone in a partly enclosed area,

such as underneath a low shelf over your desktop.

Place your telephone as far as possible from interfering

noises, such as your PC or a fan.

Place your telephone on a hard, flat surface.

The microphone is located on the right side of the

telephone. Allow at least one inch of clearance.

Your speakerphone performs better when the volume is set

in the middle or lower range because you can more easily

break into the conversation than when the speakerphone is set

at maximum.

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Dial tone (steady tone)

You can make a call.

Busy (slow repeating tone)

The phone you are calling is busy.

Fast busy (fast repeating tone)

No lines are available.

Error (alternating high-low tones)

You dialed or used a feature incorrectly.

Confirmation (double break in dial tone followed by steady

tone)

You used a feature correctly.

Callback (5 short beeps)

Call Waiting (1 or 2 beeps)

You have an inside call ( beep) or an outside call (2 beeps)

waiting for you.

Your Telephone

Tones

Rings

1 long ring

Inside call.

1 short ring and 1 long ring

Outside call.

1 long ring and 3 short rings

Outside call transferred to you or a call you transferred

returning to you.

1 beep each minute

Call on hold reminder tone.

A line or pool you selected, or an extension you called, is busy

and the system is putting your call into the callback queue.

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To answer an outside or inside call, do one of the following:

Press .

Lift the handset.

Use the headset.

To enable Hands-Free Answer on Intercom:

Press a programmed button, which allows you to

respond to voice-signaled (not ringing) intercom calls without

having to lift the handset or press any buttons.

To make an outside call:

1:Press the button.

2:Do one of the following:

Press .

Lift the handset.

Use the headset.

If required, dial the dial-out code, usually 9 .

To make an inside call:

1:Press .

2:Do one of the following:

Press .

Lift the handset.

Use the headset.

3:Dial the extension.

Call Handling

Make a

Call

Answer a

Call

HFAI

EXT

Line

Spkr

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To transfer a call to a voice mailbox:

1:Do one of the following:

Press the programmed button, and press

Press the programmed button (see

"Direct Voice Mail" under "Covering Calls Features").

Select Direct Voice Mail from the display (DicVM or Direct

VM).

You cannot select features from the 4406D+ display.

2:Dial the extension number.

3:Hang up.

Call Handling

Transfer

a Call to

a Voice

Mailbox

Direct Voice Mail

EXT

To transfer a call using the dialpad:

1:Press .

The system puts the call on hold and selects an

button.

2:Dial the extension or outside number.

To cancel or return to the call on hold, press the button next

to the flashing Green Light

3:Announce the call (optional).

4: Hang up.

To transfer a call using one-touch manual transfer:

1:Press .

2:Press the programmed button.

3:Announce the call (optional).

4: Hang up.

To transfer a call using one-touch auto transfers, if

available:

Press the programmed button.

Check with your System Manager to see if you have one-touch

manual transfer or one-touch auto transfer.

Transfer

a Call

AutoDial

Trnsfr

Feature

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Call Handling

While connected to the first party:

1:Press .

The system puts the call on hold and selects an button.

2:Connect with the next party.

You can connect to the next party by:

Dialing an outside telephone number or an extension.

Retrieving a call on hold.

Answering an incoming call.

3:Press again. Calls are now conferenced.

Repeat Steps 1 3 to add up to a total of 2 outside and 2 inside

(not including yours) parties.

To drop a participant:

1:Press the programmed button.

The 4400-Series telephones do not have a fixed Drop button;

you must program a Drop button onto a button.

2:Press the line button of the party that you want to drop.

To put the conference on hold:

Press .

To return to the conference:

Press any line button used to connect a participant.

To end the conference:

Hang up.

Make a

Conference

Call

Conf

Drop

EXT

Hold

To place a call on hold:

1:Press the button.

2:To retrieve the call (or conference) on hold, press the line

button next to the fast-flashing Green Light (a call you put

on hold) or the slow-flashing Green Light (a call put on

hold at another extension).

When a call is on hold, the telephone beeps once each minute

and appears on the display.

Place a

Call on

Hold

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To program a button:

1:Label a button as "Feature."

2:Press .

3:Lift the handset.

4:Enter programming mode by pressing .

5:Press the button you labeled.

6:Press .

7:Exit programming mode by pressing .

Using Features

To use a feature, do one of the following:

Press and then select the feature from the display

(not for the 4406D+ telephone).

Press to move to the next screen of features.

Press to return to the previous screen of features.

Press and then dial the feature code.

Press the line button programmed with the feature.

Feature

EXT

Use a

Feature

Program

a Feature

Button

0 0#

To program features, extensions, and phone numbers:

1:Label the button.

2:Press .

3:Lift the handset.

4:Press .

5:Press the button you labeled.

6:Dial the appropriate programming code (see the following

pages). Dial any additional numbers (such as extensions) if

needed.

7:To program another button, repeat steps , 5, and 6; or exit by

pressing .

Program

a Feature

onto a

Button

0 0

0 0#

Feature

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Using Features

EXT

0 0

0 0#

7 2

Features that dial numbers automatically may need special

characters to allow for correct dialing or system response.

Inserts 5 second pause in the dial sequence.

Consecutive pauses are allowed. P appears on the display.

Sends switchhook flash. Must be first entry in

sequence. F appears on the display.

Used to signal end of dialing sequence for Auto Dial

buttons or to separate grouped digits. The ## appears

on the display.

Stop. Halts dialing sequence to allow for system

response. (Requires manual restart.)

Special

Characters

Headsets for 4400-Series telephones allow one-touch operation,

hands-free. The headset plugs into the headset jack. Two

buttons are used for headset operation:

Headset Status. Press to switch between

headset and handset operation.

To program: + lift handset + + +

+ .

Headset Hangup. Press to disconnect a call.

The Headset/Hangup button is programmed by your System

Manager.

Headsets

Conf

Trnsfr

Headset Status

Headset /Hangup

Headset Status

Hold

# #

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To use Hands-Free Answer Intercom (HFAI), you must program

an HFAI button onto a button. When you press , you can

talk to a person who calls you on an intercom call without lifting

the receiver.

To program an HFAI button:

+ lift handset + +

+ + .

To program onto a button:

+ lift handset +

++ +

To use with the feature code:

(or )+ .

Camp-On allows you to complete a transfer to a busy extension.

The call is put on hold until the extension can receive a call; then

it rings automatically and you hear a priority ring (1 long ring and

3 short rings).

You must program a Drop button onto a button. Use to

drop a participant from a conference call.

The display shows 4400-Drop.

To program a Drop button:

+ lift handset + +

+ + .

When Call Waiting is turned on at an extension and you are

already on a call, you hear one tone for inside calls or two tones

for outside calls when a second call arrives at that extension.

To turn on Call Waiting at your extension:

lift the handset and

press .

To turn off Call Waiting at your extension:

lift the handset and

press .

To pick up a Call Waiting call:

hang up and the waiting call rings,

or press (or )+ .

Programming and Feature Codes

Call Waiting

Call Handling Features

Camp-On

Drop

HFAI

1 1

5 7

7 7

7 97

Feature

Camp-On

EXT

Drop

EXT

HFAI

Drop

#0 0#

0 0#

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