Avaya Definity Enterprise Communications Server User manual
585-229-771
Issue 1
December 2001
DEFINITY® Network Management
Release 4.0 for NT/Windows 2000
Installation and Getting Started
DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001
Page 2
Contents
Contents 2
Resources and Notices 5
Introduction 5
Avaya Resources 5
Sales and Design Support Center (SDSC) 6
Lucent Worldwide Services (LWS) 6
Technical Services Center (TSC) 7
References 8
Avaya References 9
Vendor References 12
System Security Notices 14
Network Security 14
Toll Fraud Security 15
1 Overview 16
Introduction 16
Product Description 17
New Features 20
Network Configuration Scenarios 21
DNM-NT/Windows 2000 4.0 Installation and Getting Started
Contents December 2001
Page 3
Supported Systems 23
System Requirements 24
DEFINITY Network Management CD-ROMs 25
2 Preparing to Install DNM 26
Customer Pre-Installation Checklist 26
Understanding pcAnywhere Security 26
3 Installing DNM 28
Introduction 28
Installation Checklist 29
Technical Verification Checklist 30
Customer Acceptance Checklist 31
Installing DNM 32
Starting the Installation 33
Installing the Java Runtime Environment 34
Installing the Versant ODBMS 35
Installing the Java Versant Interface 36
Installing the DNM Component 38
Adding DEFINITY Proxy Agents 40
Removing DNM 41
DNM-NT/Windows 2000 4.0 Installation and Getting Started
Contents December 2001
Page 4
4 System Administration 42
Introduction 42
System Commands 43
Start and Stop Commands 43
System Health Commands 44
Backing Up and Restoring the Database 45
Backup 46
Restore 47
System Configuration Files 48
Administer the Alarm Notification 49
Description of Alarm Notification Options 50
DEFINITY_ARS Script 53
5 Getting Started 55
Introduction 55
DNM Graphical Overview 56
Starting the DNM Client 57
Starting the Online Help 57
Index 58
DNM-NT/Windows 2000 4.0 Installation and Getting Started
December 2001
Page 5
0Resources and Notices
Introduction
This chapter contains resources and notices that are pertinent to the DEFINITY Network
Management (DNM) products.
Avaya Resources
Avaya provides customers with a variety of planning, consulting, and technical services.
The client executives are the customers’ primary source to obtain information and explore
custom options to meet their specific business needs.
Note: DNM and DPA are a software-only offers. Therefore, customers are solely
responsible for the purchase and maintenance of all third-party hardware and
software that are required to run these products.
The DEFINITY Solutions web site contains the system requirements and other
provisioning and connectivity information for DNM. Refer to "Avaya References" on page
9for the web address.
The sections below briefly describe the resources and services that are available to
customers.
DNM-NT/Windows 2000 4.0 Installation and Getting Started
Resources and Notices
Sales and Design Support Center (SDSC) December 2001
Page 6
Sales and Design Support Center (SDSC)
The Sales and Design Support Center (SDSC) works with customers and client teams to
develop detailed solutions for connectivity to the DEFINITY system and other supported
systems. The SDSC also designs network configurations to support DNM and DPA.
Lucent Worldwide Services (LWS)
Lucent Worldwide Service (LWS) is available to work with customers to design and build
a turn-key network management system.
Lucent Worldwide Service offers the consulting services listed below:
• Plan and design a custom network system
• Purchase and configure UnixWare-certified hardware and external devices for DPA
• Install and set up the UnixWare Operating System on the DPA platform
• Connect and administer all devices, ports, and cards
• Install and integrate the DEFINITY Network Management products on NT/Windows
2000s
• Train users on the operation and management of the products
DNM-NT/Windows 2000 4.0 Installation and Getting Started
Resources and Notices
Technical Services Center (TSC) December 2001
Page 7
Technical Services Center (TSC)
The Technical Services Center (TSC) provides support for DNM and DPA to client teams,
field technicians, and customers.
The TSC works with the customer and the Avaya field technicians to perform the tasks
below and to ensure that the products are properly installed and working:
• Platform Acceptance Test from the DPA computer
• Installation support for the DEFINITY Network Management products
• Technician Verification checklist
• Customer Acceptance checklist
Time and
materials charges The Technical Services Center (TSC) will bill customers for support on a time and
materials basis if the following conditions exist:
• Customers do not have a current maintenance agreement
• Customers do not procure and install the required systems and software as defined in
the Project Provisioning Package
• Customers request support that is outside the purchase agreement
The Technical Services Center (TSC) does not support hardware or software that
customers purchase from third-party vendors.
DNM-NT/Windows 2000 4.0 Installation and Getting Started
Resources and Notices
References December 2001
Page 8
ReferencesThis section contains references to web sites, phone numbers, and email addresses for
Avaya and third-party vendors.
The contact information is listed in the sections below:
•"Avaya References" on page 9
•"Vendor References" on page 12
Customers can access web sites that are outside the Avaya fire wall.
!CAUTION:
The owners of the web sites may change the universal resource location (URL) for a
specific web site address without notice. The reference information will be updated with
each new release of DNM and DPA.
DNM-NT/Windows 2000 4.0 Installation and Getting Started
Resources and Notices
Avaya References December 2001
Page 9
Avaya References
The table below contains Avaya web sites, phone numbers, and email addresses for
various sources. Some of the web sites are inside the fire wall and are not accessible to
customers.
Table 1. Avaya resource sites
Source Web Sites
DEFINITY Enterprise
Management Support DEFINITY Proxy Agent internal web site:
http://aem-support.dr.avaya.com
DEFINITY Solutions Systems Management site:
http://toolsa.bcs.avaya.com/~sysmgmt/
Documentation and Training
Information Development DNM 4.0 project website:
http://pubnet.avaya.com/Projects/DNM/
IntraWorks Catalog DEFINITY Network Management User Document Set:
http://prodpubs.avaya.com/repubdoc.htm
Lucent Worldwide Service
(LWS) Email: dnmconsulting@lucent.com
Consulting offer:
http://www.esight.com/cgi-bin/gx.cgi/AppLogic+dns.home
Project Provisioning Package http://aem-support.dr.avaya.com/
(1 of 2)
DNM-NT/Windows 2000 4.0 Installation and Getting Started
Resources and Notices
Avaya References December 2001
Page 10
Sales and Design Support
Center (SDSC) Phone: 1-888-297-4700, prompt 6
Main web site (requires a password)
http://sdsc.avaya.com
Technical Services Center
(TSC) Technical Support: 1-800-242-2121, ext. 4-1080 or
720-444-1080
Fax for PA001 form: 1-303-804-3367
Connectivity Guide:
http://associate2.avaya.com/tech_info/tso/
Tier IV Support Registry International Customers only:
Fax for PA001 form: (U.S. code) 303-538-5506
Toll Fraud Intervention 1-800-643-2353
Table 1. Avaya resource sites
Source Web Sites
(2 of 2)
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