Avaya IP Office Phone Manager Supplement

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Avaya Solution & Interoperability Test Lab

Application Notes for Valcom Talkback IP Speakers with

Avaya IP Office –Issue 1.0

Abstract

These Application Notes describe the configuration steps required for the Valcom Talkback IP

Speaker devices to successfully interoperate with Avaya IP Office. The Valcom Talkback IP

Speakers are SIP-based devices that integrate with Avaya IP Office as a SIP endpoint.

The following Valcom Talkback IP Speakers were compliance tested: VIP-148L, VIP-160,

VIP-172L, VIP-422 and VIP-431-DS.

Information in these Application Notes has been obtained through DevConnect compliance

testing and additional technical discussions. Testing was conducted via the DevConnect

Program at the Avaya Solution and Interoperability Test Lab.

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1. Introduction

These Application Notes describe the configuration steps required for the Valcom Talkback IP

Speakers to successfully interoperate with Avaya IP Office. The Valcom Talkback IP Speakers

are SIP-based devices that integrate with Avaya IP Office as a SIP endpoint. The following

Valcom Talkback IP Speakers were compliance tested:

VIP-148L

VIP-160

VIP-172L

VIP-422

VIP-431-DS

When the call button is pressed on a Valcom Talkback IP Speaker, the device initiates a call to a

preconfigured destination that resides on Avaya IP Office, and provides hands-free two-way

communication.

1.1. Interoperability Compliance Testing

The interoperability compliance test plan included feature and serviceability test cases.

The feature testing covered SIP registration, basic calls, display verification, hold/reconnect,

conferences, transfers, media shuffling, audio codec negotiation, and coverage call scenarios.

The serviceability testing focused on verifying the ability of the Valcom Talkback IP Speakers to

recover from adverse conditions, such as a disconnect and reconnect of the Ethernet cable to the

device, and Avaya IP Office reboots.

1.2. Support

Technical support for Valcom can be obtained through the following:

Phone: (800) VALCOM1

Email: [email protected]

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2. Reference Configuration

The Valcom Talkback IP Speakers were configured as SIP endpoints that registered with Avaya

IP Office. When the call button is pressed on each of the Valcom Talkback IP Speakers, the

Speaker initiates a call to a preconfigured destination that resides on Avaya IP Office, and

provides hands-free two-way communication. The Valcom Talkback IP Speakers were

configured on the 10.64.20.0/24 subnet, while all the other Avaya IP equipment was configured

on the 10.64.21.0/24 subnet.

Figure 1: Valcom Talkback IP Speakers with Avaya IP Office

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3. Equipment and Software Validated

The following equipment and software were used for the sample configuration provided:

Equipment

Software

Avaya IP Office 500

6.0 (8)

Avaya IP Office 500 Phone Expansion

Module Analog POTS 30 V2

6.0 (8)

Avaya IP Office Manager (Windows PC)

8.0 (8)

Avaya 5610SW IP Telephone (H.323)

2.9.1

Avaya 9620 IP Telephone (H.323)

3.002

Avaya 2420 Digital Telephone

R6 Firmware

Avaya 5420 Digital Phone

R6 Firmware

Avaya 6210 Analog Telephone

n/a

Valcom Talkback IP Speakers

VIP-148L

VIP-160

VIP-172L

VIP-422

VIP-431-DS

2.17

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4. Configure Avaya IP Office

This section describes the steps required for to configure SIP extensions and users on IP Office.

IP Office is configured via the IP Office Manager program. Log into the IP Office Manager PC

and select Start Programs IP Office Manager to launch the Manager application.

Log into the Manager application using the appropriate credentials.

4.1. Administer Extensions

Create an extension for a Valcom Talkback IP Speaker. Right-click on Extension in the left

panel menu, and select New SIP Extension.

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On the Extn tab, enter a valid Base Extension.

On the VoIP tab, select G.711 ULAW 64K for Compression Mode and RFC2833 for DTMF

Support.

Click the OK button on the bottom of the screen (not shown).

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4.2. Administer Users

Create a user for a Valcom Talkback IP Speaker. Right-click User from the left panel and select

New.

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Under the User tab, enter the following values for the specified fields, and retain the default

values in the remaining fields.

Name Enter a desired name.

Full Name Enter a descriptive name.

Extension Enter the extension configured in Section 4.1.

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Under the Telephony Supervisor Settings tab, enter the following value for the specified

field, and retain the default values in the remaining fields.

Login Code Enter the desired login code.

Click the OK button on the bottom of the screen and repeat the procedures in Sections 4.1 and

4.2 for each of the Valcom Talkback IP Speakers.

After making the changes, click File Save Configuration to push the changes to the IP Office

system and have them take effect. Changes will not take effect until this step is completed.

** NOTE ** This may cause a reboot of Avaya IP Office causing service disruption.

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5. Configure Valcom Talkback IP Speakers

This section provides the procedures for configuring Valcom Talkback IP Speakers. The

information shown is the minimum for configuring the Valcom device. Complete configuration

details may be found in the Valcom documentation listed in Section 9. The procedures include

the following areas:

Launch setup tool

Administer properties

Administer network

Administer SIP

5.1. Launch Setup Tool

From a PC running the Valcom VIP-102B IP Solutions Setup Tool application, select Start 

All Programs Valcom IP Solutions VIP-102B IP Solutions Setup Tool. The VIP-102B

IP Solutions Setup Tool screen is displayed. Retain the default values and click OK to scan for

Valcom devices.

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