Avaya IP Office Phone Manager Supplement
MJH; Reviewed:
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Solution & Interoperability Test Lab Application Notes
©2010 Avaya Inc. All Rights Reserved.
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Avaya Solution & Interoperability Test Lab
Application Notes for Valcom Talkback IP Speakers with
Avaya IP Office –Issue 1.0
Abstract
These Application Notes describe the configuration steps required for the Valcom Talkback IP
Speaker devices to successfully interoperate with Avaya IP Office. The Valcom Talkback IP
Speakers are SIP-based devices that integrate with Avaya IP Office as a SIP endpoint.
The following Valcom Talkback IP Speakers were compliance tested: VIP-148L, VIP-160,
VIP-172L, VIP-422 and VIP-431-DS.
Information in these Application Notes has been obtained through DevConnect compliance
testing and additional technical discussions. Testing was conducted via the DevConnect
Program at the Avaya Solution and Interoperability Test Lab.
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1. Introduction
These Application Notes describe the configuration steps required for the Valcom Talkback IP
Speakers to successfully interoperate with Avaya IP Office. The Valcom Talkback IP Speakers
are SIP-based devices that integrate with Avaya IP Office as a SIP endpoint. The following
Valcom Talkback IP Speakers were compliance tested:
VIP-148L
VIP-160
VIP-172L
VIP-422
VIP-431-DS
When the call button is pressed on a Valcom Talkback IP Speaker, the device initiates a call to a
preconfigured destination that resides on Avaya IP Office, and provides hands-free two-way
communication.
1.1. Interoperability Compliance Testing
The interoperability compliance test plan included feature and serviceability test cases.
The feature testing covered SIP registration, basic calls, display verification, hold/reconnect,
conferences, transfers, media shuffling, audio codec negotiation, and coverage call scenarios.
The serviceability testing focused on verifying the ability of the Valcom Talkback IP Speakers to
recover from adverse conditions, such as a disconnect and reconnect of the Ethernet cable to the
device, and Avaya IP Office reboots.
1.2. Support
Technical support for Valcom can be obtained through the following:
Phone: (800) VALCOM1
Email: [email protected]
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2. Reference Configuration
The Valcom Talkback IP Speakers were configured as SIP endpoints that registered with Avaya
IP Office. When the call button is pressed on each of the Valcom Talkback IP Speakers, the
Speaker initiates a call to a preconfigured destination that resides on Avaya IP Office, and
provides hands-free two-way communication. The Valcom Talkback IP Speakers were
configured on the 10.64.20.0/24 subnet, while all the other Avaya IP equipment was configured
on the 10.64.21.0/24 subnet.
Figure 1: Valcom Talkback IP Speakers with Avaya IP Office
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3. Equipment and Software Validated
The following equipment and software were used for the sample configuration provided:
Equipment
Software
Avaya IP Office 500
6.0 (8)
Avaya IP Office 500 Phone Expansion
Module Analog POTS 30 V2
6.0 (8)
Avaya IP Office Manager (Windows PC)
8.0 (8)
Avaya 5610SW IP Telephone (H.323)
2.9.1
Avaya 9620 IP Telephone (H.323)
3.002
Avaya 2420 Digital Telephone
R6 Firmware
Avaya 5420 Digital Phone
R6 Firmware
Avaya 6210 Analog Telephone
n/a
Valcom Talkback IP Speakers
VIP-148L
VIP-160
VIP-172L
VIP-422
VIP-431-DS
2.17
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4. Configure Avaya IP Office
This section describes the steps required for to configure SIP extensions and users on IP Office.
IP Office is configured via the IP Office Manager program. Log into the IP Office Manager PC
and select Start Programs IP Office Manager to launch the Manager application.
Log into the Manager application using the appropriate credentials.
4.1. Administer Extensions
Create an extension for a Valcom Talkback IP Speaker. Right-click on Extension in the left
panel menu, and select New SIP Extension.
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On the Extn tab, enter a valid Base Extension.
On the VoIP tab, select G.711 ULAW 64K for Compression Mode and RFC2833 for DTMF
Support.
Click the OK button on the bottom of the screen (not shown).
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4.2. Administer Users
Create a user for a Valcom Talkback IP Speaker. Right-click User from the left panel and select
New.
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Under the User tab, enter the following values for the specified fields, and retain the default
values in the remaining fields.
Name Enter a desired name.
Full Name Enter a descriptive name.
Extension Enter the extension configured in Section 4.1.
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Under the Telephony Supervisor Settings tab, enter the following value for the specified
field, and retain the default values in the remaining fields.
Login Code Enter the desired login code.
Click the OK button on the bottom of the screen and repeat the procedures in Sections 4.1 and
4.2 for each of the Valcom Talkback IP Speakers.
After making the changes, click File Save Configuration to push the changes to the IP Office
system and have them take effect. Changes will not take effect until this step is completed.
** NOTE ** This may cause a reboot of Avaya IP Office causing service disruption.
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5. Configure Valcom Talkback IP Speakers
This section provides the procedures for configuring Valcom Talkback IP Speakers. The
information shown is the minimum for configuring the Valcom device. Complete configuration
details may be found in the Valcom documentation listed in Section 9. The procedures include
the following areas:
Launch setup tool
Administer properties
Administer network
Administer SIP
5.1. Launch Setup Tool
From a PC running the Valcom VIP-102B IP Solutions Setup Tool application, select Start
All Programs Valcom IP Solutions VIP-102B IP Solutions Setup Tool. The VIP-102B
IP Solutions Setup Tool screen is displayed. Retain the default values and click OK to scan for
Valcom devices.
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